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Metricus
      IT decision making software




An introduction to Metricus
Innovation Award Nomination for Metricus
                                                                                 ...
IT Performance Management - 2003
                                                                                         ...
IT Performance Management – 2008/9
                                                                                       ...
Metricus provides you a bird’s eye view of the
 health of your IT processes and activities
                               ...
Pick and Choose Modules that are relevant to you

    Metricus Modules™ include everything an organization needs to measur...
Characteristics of Metricus Modules




                                                                   Globally access...
Some of the Metricus benefits…..


                     Flexible “30 minute” deployment                                   ...
Easy data management

   Data transfer from
   your service
   management suite is
   simple and easy to
   use

   • Expo...
Example Incident Management Module
        IT KPIs – 25 practical, pragmatic, usable KPIs




                            ...
Example Service Desk Module
                IT KPIs – 25 practical, pragmatic, usable
                KPIs for managing yo...
Example Service Request Management Module

                                                                   IT KPIs – Ev...
Example Change Management Module

                                                                   Six Sigma charts

   ...
Example Balanced Scorecard Module

                                                                              For Visio...
Some other features of Metricus




                   Easy Data Templates
                   Every Module includes struct...
for more information visit


www.metricus.com
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Introduction to Metricus IT decision making software

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An introduction to Metricus, a Software as a Service solution for the effective management of your IT processes. Metricus uses ITIL KPIs, IT Governance KPIs and other IT best practice key performance indicators to provide clarity and control over your IT processes

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Transcript of "Introduction to Metricus IT decision making software"

  1. 1. Metricus IT decision making software An introduction to Metricus
  2. 2. Innovation Award Nomination for Metricus Metricus Overview Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Award by three independent juries. Slide 2 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  3. 3. IT Performance Management - 2003 Metricus Overview CXO Systems surveyed 1400 CIOs in 2003. Key findings included:  “..most IT executives spend more than a day per week gathering information..”  The frequency with which CIOs gather information related to different functions does not correlate well with the importance of those functions.”  The majority of information is received via multiple channels and needs to be collated bottom up. The following graph is an excerpt from the report: Slide 3 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  4. 4. IT Performance Management – 2008/9 Metricus Overview Only 6% of IT managers have access to efficiently produced IT performance information. + Collecting data from various sources + Converting data into logical numbers + Building complex Excel sheets = Highly Ineffective Source: ‘Trends in IT Performance Management’, 2008/9, ITpreneurs. Survey and interviews amongst 99 IT executives and consultants in five continents Slide 4 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  5. 5. Metricus provides you a bird’s eye view of the health of your IT processes and activities SaaS Metricus IT Performance Management Framework Measure Manage Improve Trending information Scorecards and Best Practice Metrics and benchmarking for performance that make sense to the informed decision analysis to measure business making outcomes ITIL v3 continual service improvement Built on Slide 5 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  6. 6. Pick and Choose Modules that are relevant to you Metricus Modules™ include everything an organization needs to measure, manage and improve specific IT processes The following modules are available  Modules for all ITIL processes  For IT Governance Processes  Green IT  Cost Control  Balanced Scorecard Metricus Workspace Slide 6 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  7. 7. Characteristics of Metricus Modules Globally accessible, First module browser based, fully subscription requires managed minimum of 5 users Initial configuration Scalable Module included, optional support structure, add modules packages available when required Data management End-user training via part of initial the web configuration Slide 7 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  8. 8. Some of the Metricus benefits….. Flexible “30 minute” deployment Customer Enablement  Everything you need to manage  Training programs for your your IT performance key staff  Pay as you go  Access to benchmarking  Deploy Metrics that everyone data else uses  Customer Support  Reduce your TCO Globally accessible Best practice Knowledge included Simple data Modules Cost- Browser upload for ITIL Control based Modules Access per user Your own for IT metrics governance Fully managed Green IT environment And 20 more modules Slide 8 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  9. 9. Easy data management Data transfer from your service management suite is simple and easy to use • Export data from your service management tool into Metricus Templates • Upload templates via FTP to Metricus • Metricus processes your data and transforms it to information Slide 9 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  10. 10. Example Incident Management Module IT KPIs – 25 practical, pragmatic, usable KPIs Trending Trending information to analyze KPIs in detail Settings Manage definition, set target, tolerance, data criteria Collaborate Provide comments with graphs, manage issues and documents Slide 10 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  11. 11. Example Service Desk Module IT KPIs – 25 practical, pragmatic, usable KPIs for managing your service desk operations across the world Dashboards Call handling information, information on Service Requests and Incidents Drill down into the details Benchmark different service desk sites across the world and drill down into the details of available data Slide 11 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  12. 12. Example Service Request Management Module IT KPIs – Every Module includes at least 25 KPIs with information on the practical use, adoption and benefits of KPIs. Add your own KPIs Simply add your own KPIs or modify KPIs to the Module and publish them to a dashboard Analyze to the greatest extent possible Dynamic charts allow you to analyze data and create charts that are most relevant to you Slide 12 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  13. 13. Example Change Management Module Six Sigma charts For selected KPIs you have the ability to create Six Sigma control charts or histograms. This functionality helps you reduce defects in your processes Comprehensive Dashboards A typical Metricus Dashboard Template that provides a comprehensive picture on your current IT performance and historical information. These two elements together allow you to take adequate decisions for the future Slide 13 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  14. 14. Example Balanced Scorecard Module For Visio experts Metricus allows you to create and upload Visio charts and link KPIs to Visio components. For every Module specific templates are available but you can also create your own Manage KPI categories For all areas in the IT balanced scorecard KPIs are available. We categorized them according to customer feedback, but you can create your own sub categories Slide 14 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  15. 15. Some other features of Metricus Easy Data Templates Every Module includes structured templates that help you collect data from your service management tool and upload this to Metricus. The simplest way to do this is through FTP allowing you to refresh your data whenever you want to Manage access rights Assign dashboards to Define your reporting structure users and This allows you to define your reporting manage who structure. Do you want to report per sees what department, geography or team? Initiate actions or projects Assign tasks to users, initiate projects or provide comments to reports Slide 15 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
  16. 16. for more information visit www.metricus.com
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