Respectful Workplace ForEes. — Presentation Transcript 1. Hostile or a Respectful Workplace? Presented by LifeServicesEAPMargieRoop, LPCC-S, CEAP; SAP1-800-822- 4847www.lifeserviceseap.com 2. Training ObjectivesIncrease understanding of difference between disrespectful (hostile) and respectful behavior.Increase understanding of the impact disrespectful behavior has on you, your work and others.Identify your role and responsibility in creating and maintaining a respectful workplace.Learn tools for creating a more respectful work environment. 3. Why Should I Care?Increased commitment to job/higher job satisfactionMore productive on the jobHigher satisfaction with personal/professional developmentHigher trust of supervisor/coworkersMore comfortable in providing feedback and ideasAvoid a lawsuit! 4. Why should I care?Feel more secure about my job.Alignment of my career plans with that of institution Less absenteeismImprovedmoraleFewer work-family conflicts/stress 5. Factors to consider:Past experiences-how you were influenced?Norms/values that you adoptedPolices/regulations/procedures/lawsOwn needs/motivations/self-confidenceCultural/socialization-sex, religion, ethnicityPosition in organization 6. Why people are disrespectfulPersonalityTraitsMotivesInsecureDepressedLack of empathyClueless/lack of insightParanoiaSelf-loathingPower&control“Pumpself up”Self-righteousnessBe left alone: repel othersConfidenceBe seen in the spotlight 7. How do you feel when someone is:Derogatory about your ethnic background?Gender?Age?Physicalcharacteristics?Religion?Physicalappearance?Physicalabilities?Intellectualabilities? Be honest! Do you…Feel uncomfortable? Angry?Speak up?Walk away?Struggle with what IS appropriate and not?Find yourself unbothered?Avoid those who offend?Enjoin those disrespecting others? When someone else is the object of offense, do you…Laugh along with everybody else?Walk away?Confront the offender?Report this behavior to superiors?Just think the person is “thin-skinned?” Examples of Disrespectful BehaviorBody languageDisrespectful listeningGossip/putting others in bad lightInvasion of privacy/personal spaceAvoid/ignore othersPutdowns/hurtful statements or humor More on the Continuum:Fault-finding; negativityCriticism or mocking in front of others“Know-it-all”/superiority attitudeObvious (to others) power strugglesUnwanted imposition of beliefs/valuesMisuse of power/positionSexual Harassment; Hostile Work EnvironmentSex, Age, Disability, or Religious Discrimination Continuum……Misdirected anger-”projection”Discrimination/harassmentOutbursts of anger/rage
Veiled threatsDirect threatsPhysical violence Why Disrespectful Behavior is Not Addressed“It’s Justified.” “She deserved it.”Role modeling/normative for that workplaceOwn needs/motivations/feel self-confidentNot taking responsibility for own behaviorIgnore it and it’ll go away.Ignorance More reasons…Lack of tools/trainingDon’t understand nor care about impact on workplace/individuals.Lack of confidence in other’s responses (no support within work group including management).Fear of hurting other’s feelings; not being taken seriously; being blamedFear of retaliation. More on “Projection”A classic defense mechanismPersons externalize negative feelings about themselves onto others.Personal foundation is flawed, so insecurity is great. Projection: Classic Defense MechanismPersons have need to feel better about themselves; only way they know (learned behavior) is through disrespecting others.It’s easier to focus “self-negativity” or self-loathing onto others than to face it themselves. Why do people not feel good about themselves?Pick your issue!We could fill libraries on this!Victim of domestic violence, physical, emotional, or sexual abuses?Living with an alcoholic, drug abuser, gambler, “spend-a-holic” or otherwise disrespectful spouse?What other stressors can you think of? The Individual ImpactStress/anxietyFatigue/apathyAvoidanceWithdrawalSelf-esteemRetaliationLess job commitmentAngerPowerlessnessLess productiveFearLose trust/respectLess communicationAbsenteeism The Workplace ImpactProductivityJob turnoverCustomer serviceGrievancesMisuse of timeAbsenteeismMoraleFear/uncertaintyConflictLess group workCommunicationFactionsPower strugglesLess caringSuspicion/hostilityLess committed The Impact on InstitutionPublic relationsMoraleLegal expenses
RecruitmentHigher use of medical benefitsProductivityFactionsLoss of trust/respectGrievancesTurnover costsSafety issues How do you respond when…..When you see offending behavior at WORK what do you do?Ignore?Deny it?Chime in?Laugh?Do YOU tell offending jokes?Do YOU bully others? What to do….Helpful?Or, harmful?Get educated on what IS or IS NOT appropriate!Do not ignore it!Say something right away to the offending party or parties to STOP IT!Speak to offending party (ies) in more depth in a confidential setting.Report it to management. Everyone: Needs to Lead the way! Ignoring the problem will only make things worse… You will lose respect. You could incite workplace violence. If you join offending parties in offensive behaviors, you are complicit and could get sued! ManagementEducate your staff on what is/is not appropriate.Show them that you take this behavior seriously.Utilize discipline as appropriate up to and including the management referralSeek advice from your HR Department! One-on-OneHow YOU communicateWhat you communicateMakes all the difference in the world.Either demonstrates your knowledge or your ignorance.Sets the tone for your department.Employees either feel safe or fearful.Are you sending a message that to “be part of the group” one must be offensive to others?Either produces or reduces departmental stress.Either enhances or destroys departmental morale. Continuum of Respectful BehaviorYour Everyday BehaviorTowards persons who offendPersonal responsibilityIntegrityPositivityHonestyAccessibilityInclusionCredibilityObjectivityActive listeningAssertive communicationLimit settingSeeking assistance with managementManagement Referral to EAP?
Active Listener?Body languageEncouraging wordsInviting, open-ended questionsRestate what was said.Check out for mutual understanding.Summarize Assertive Communicator?ObjectivityClarify your wants/needsResponsibility for OWN behavior communicationSpeak directly with person involved“I” statements Assertive Communicator?Identify type of communication occurring.Stay focused on issue.Problem-solvingEstablish boundaries/consequences.Mutual understanding of conversation Problem Solver?Identify the real problem or its source.Identify all possible solutions.Discuss possible outcome of each solution.Mutually agree upon a solution and implement it.Develop implementation plan.Evaluate Can you reframe a situation?Identify situation that produces uncomfortable or distressing feelings.Identify your automatic focus, thoughts, and feelings about situation.Identify a more useful way to view this situation which offers you choices and the potential for growth. Do YOU feel lack of power?Do YOU feel bullied by your employees?Feel pressure to “chime in” to their behaviors?Feel ostrisized when you don’t laugh at their inappropriate jokes?Feel powerless to do anything about it? A good rule of thumb: What if it were: Your wife or husband Your son or daughter Your mother or father How would you feel? What makes it different to have someone else be the butt of disrespect? Why do your co-workersnot deserve a respectful workplace? You have got to take a stand!If you are struggling with “doing things differently” now that you’ve heard this lecture-FANTASTIC!If it makes you feel uncomfortable-BETTER YET!If you want some help figuring things out and wanting direction-WAY TO GO! CallLifeServices EAP!For affirmation of your thoughts & feelings.For education on how to best approach situations both in the workplace and family or social situations.You deserve a safe & respectful workplace!!Call LifeServices EAP1-800-822-4847 24 hours a day! Go out, do great things & enjoy your life!