Things you can do with social mediaSupporting Create a platform to help customers and let customers help themselves and others
Things you can do with social mediaSupporting Create a place to integrateMeshing customer feedback and input in your product cycles, and show them the result.
Things you can do with social mediaSupportingMeshing Doing web care to know whatListening is said about your products and allowing customers to share their thoughts.
Things you can do with social mediaSupportingMeshingListening Give customers a home base with fascinating tools so theyEvangelizing can promote you / your products
Things you can do with Social Media Communicate to improve theSupporting personality of your brand that Branding is identified by your customers, influencing psychologicalMeshing aspect like thoughts, feelings, perceptions, images, experiences, beliefs, attitudes…ListeningEvangelizing
Things you can do with social mediaSupporting Branding Communicate thoughts,Meshing feelings, perceptions, images, Customer retention experiences, beliefs, attitudes… to improve the personality ofListening your brand that is identified by your customers.Evangelizing
Things you can do with social mediaSupporting BrandingMeshing Customer retentionListening eCommerce Create opportunities to increase your sales revenueEvangelizing
Things you can do with social mediaSupporting BrandingMeshing Customer retentionListening e-commerce Create a multi-platform communication campaign andEvangelizing pull effect to identify new Lead potential customers generation
“You are what you share.” Charles Leadbeater
“You are what you share.” Charles Leadbeater
Synthesis. Social media can supply many benefits to your business. - Customer support - Lead generation - Meshing - Listening to your customers - Evangelizing - Customer retention - eCommerce - Branding The key is to produce added-value. Create more value than you capture. We are seeing this change in business now, from who has the most data, to who can derive the most meaning, creating the greater value.
Bibliography Catching the tube, Putting social media to work, Executive Briefing, December 2010, Mal online engagement, slideshare Chia - Digital Media Strategist - http://www.slideshare.net/malchia Social marketing playbook, Bryan Wiener, Jeremiah Owyang,Jeff Pulver,Gregory Galant, The Mobile Internet Report, Morgan Stanley, December 2009 Pete Cashmore, Randall Rothenberg Internet Trends, Morgan Stanley, April 2010 Social Media: Hype, Hell or Hope, Rick Mans, Global Social Media Lead at Cap Gemini The 5 components of a complete social media program, Adam Kleinberg - CEO of How organisations can harness the power of Web 2.0 Traction, November 2010 WWW 3.0, Jenny Williams IS YOUR BRAND SEXY* ENOUGH FOR SOCIAL MEDIA? Robbert faase Social: A closer look at behaviour on YouTube & Facebook, September 2010, iab The Future of Social Media, Tom Ollerton, Social Media Sharing Trends 2010, Rewind 2010 Social and digital media, www.paratuscommunications.com Twitter Crushes Facebook for Marketing, Barbara E. Hernandez ,December 2010 Social Media Communication, slideshare DEMOGRAPHICS Jan 2011, Facebook’s Ad Platform Social Business by Design, David Armano - Dachis Group Fancy Facebook Fan Pages - A Step By Step Guide Olaf Nitz Social Media for Business, PresentationAdvisors The Science of Facebook, The science of social networking. Dan Zarrella - Social Media WHAT THE F**K IS SOCIAL MEDIA NOW? Espresso- http://brandinfiltration.com/wtf Scientist Five Tips for Landing Page Optimization, Tom Wentworth facebook-inside-out, TIJS VROLIX, I’M ON FA C E B O O K NOW WHAT?!, Jesse Desjardins Key Digital Trends for 2011, December 2010, Noah Elkin - Debra Aho Williamson - David SalesTweets: How to Boost Sales via Smart Chirps, Pattie Simone Hallerman Twitter Crushes Facebook for Marketing, Barbara E. Hernandez 5 steps to exploring social media using visualthinking, Jocelyn Wallace Social CRM, How businesses can use Twitter to increase sales. Tatyana Kanzaveli Social Media and you, Dani Nordin Twitter Success Stories, How 11 companies are achieving their marketing objectives, Ann Handley, Shelley Ryan, Allen Weiss, MARKETINGPROFS LLC N2 Social media HUB 101, What is social media really about?, Riku Vassinen Using Linkedin for business, P. Jay Massey Social CRM: Connecting Online Communities with CRM, Jamie Grenney, Ryan Ellis, Mark Mashable’s twitter guide book Brundage The twitter book, Tim O’Reilly – Sarah Milstein Search + Social:How to Get More from Your Organic Marketing, Rand Fishkin, CEO + Co- Twitter for business, Laura Fitton founder SEOmoz, December 2010 140 twitter marketing tips, David Spinks How to use linkedin for promoting your business, Robin Goel Social Business Forecast: 2011 The Year of Integration, December 2010, Jeremiah Owyang Linkedin Extras for SlideShare Pro Users - Industry Analyst Guy Kawasaki’s 10 ways to use Linkedin The Future of Social Media, Graeme Wood THEME DEVELOPMENT, an introduction to the basics of theming with WordPress, Thad Digital Strangelove (or How I Learned To Stop Worrying & Love The Internet), Allender Starting a blog, Dr. Corinne Weisgerber The Social Graph Call, Wedbush Securities, November 2010, 10 ways to a killer blog, Robert and Maryam Scoble NAVIGUER DANS LE CHAOS, UNE ÉTUDE SUR LES MÉDIAS SOCIAUX, LUC-ANDRÉ CORMIER How to Build a Blog, Mark James Normand Social Media @ FORD, Scott Monty, November 2010 IS3241 Enterprise Social Systems, Technology Presentation, GameCheck Slideshare Zeitgeist 2010, creative commons.org How the Fortune 500 Use Social Media to Grow Sales and Revenue, Jamie Turner Channeling your inner youtube, Brad Richardson Fashion and Digital Trends, Tom Ollerton How to create viral videos?m,November 2010, Tim Ho Social Media in Four Minutes (or less), Tom Ollerton http://technmarketing.com/web/top-6-ways-to-benefit-from-twitter/ http://technmarketing.com/web/ten-things-you-must-know-before-using-twitter/ Social Networking Past, Present, Future, Mark Suster http://technmarketing.com/web/top-5-reasons-to-tweet/ Designing for interaction, Interfaces for socializing, Daniel Burka How to Pick Up Followers on Twitter, Guy Kawasaki New business opportunities in retail, Hege Tenno What is social media one year later, Espresso- http://brandinfiltration.com OUT OF THE FISHBOWL, Marta Kagan Managing Director US | Espresso, Illusions of Empowerment, Re-interpreting the Social Media Dream, Corinne Weisgerber
If you were interested in this presentation,you may be interested in this one as well…
Author: Jean-François MESSIER Global New Technologies Director at Mercuri International Email: email@example.comPhoto CreditAll photos in this presentation were purchased on iStockPhoto.com.All logos or brand references are the copyright of their respective owners.Slides from this document may not be repurposed without express written consent. Send permissionrequests to firstname.lastname@example.org