An Empirical Identification and Categorization of Training Best Practices for ERP Implementation Projects
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share

An Empirical Identification and Categorization of Training Best Practices for ERP Implementation Projects

  • 438 views
Uploaded on

Although training is one of the most cited critical success factors in Enterprise Resource Planning (ERP) Systems implementations, few empirical studies have attempted to examine the......

Although training is one of the most cited critical success factors in Enterprise Resource Planning (ERP) Systems implementations, few empirical studies have attempted to examine the characteristics of management of the training process within ERP implementation projects. Based on data gathered from a sample of 158 respondents across four stakeholder groups involved in ERP implementation projects, and using a mixed method design, we have assembled a derived set of training best practices. Results suggest that the categorized list of ERP training best practices can be used to better understand training activities in ERP implementation projects. Furthermore, the results reveal that company size and location have an impact on training best practices relevance. This empirical study also highlights the need to investigate the role of informal workplace trainers in ERP training activities.

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
438
On Slideshare
438
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
3
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. An Empirical Identification and Categorization of Training Best Practices for ERP Implementation Projects * José Esteves IE Business School jose.esteves@ie.edu * Esteves J. (2013). An Empirical Identification and Categorization of Training Best Practices for ERP Implementation, Enterprise Information Systems journal, March 2013. http://www.tandfonline.com/doi/abs/10.1080/17517575.2013.771411?journalCo de=teis20#.UhXfo2b8IdU
  • 2. Although training is one of the most cited critical success factors in Enterprise Resource Planning (ERP) Systems implementations, few empirical studies have attempted to examine the characteristics of management of the training process within ERP implementation projects. Based on data gathered from a sample of 158 respondents across four stakeholder groups involved in ERP implementation projects, and using a mixed method design, we have assembled a derived set of training best practices. Results suggest that the categorized list of ERP training best practices can be used to better understand training activities in ERP implementation projects. Furthermore, the results reveal that company size and location have an impact on training best practices relevance. This empirical study also highlights the need to investigate the role of informal workplace trainers in ERP training activities. Abstract
  • 3. Training best practices dimensions for ERP implementation projects. N Training Best Practices dimensions Factor Cronbach 1 2 3 4 5 6 Training Managerial dimension 0.874 21 Contingency plan for refresher courses. 0.85 23 Involvement of HR department in the training process. 0.85 20 Create mechanisms of training evaluation. 0.80 16 Create a continuous training program. 0.73 15 Monitor and control the training budget. 0.72 Training Planning dimension 0.812 3 Training must respect the company’s critical periods/dates. 0.88 8 Training planned in advance. 0.84 5 End-user training – one to two months before ERP go-live. 0.76 7 Free users from their daily activities. 0.69 Training Method dimension 0.808 24 Use e-learning tools 0.80 19 Encourage knowledge sharing among users 0.75 22 Training manuals - both online and within the ERP system. 0.73 13 Give user exercises to do every week before go-live. 0.64 Training Alignment dimension 0.779 10 Training content focused on the users short-term needs. 0.79 17 Extend training beyond use- to implementation-issues. 0.70 14 Training language should be the language of the company. 0.63 4 Organizational alignment focus. 0.63 12 Involve users in design of the training course 0.62 Training System dimension 0.695 2 Good support center dedicated to the users doubts. 0.82 1 Using the customized ERP system and not a generic version. 0.79 9 Provide an ERP system for testing. 0.72 Trainers dimension 0.665 11 Trainers with experience 0.86 6 Create mixed teams as trainers. 0.71 18 Informal training 0.62
  • 4. Conclusions This empirical study sheds light on practical training best practices in ERP implementations by developing a categorization of training best practices. The categorization of ERP training best practices provides a framework for managing training taking into account the different best practices identified by all the stakeholders. The categorization indicates that it is possible to satisfy the needs of different stakeholders by carefully integrating and coordinating some ERP training aspects. This study also identifies a new actor role: informal workplace trainers which have not yet been studied. The contributions of this study include empirical evidence that supports the notion of organizational practices in terms of ERP training as the enabling factor that induces learning behaviour in the workplace - particularly during the time of change. The managerial implications that stem from the empirical results suggest that organizations need to redefine the role of ERP training practices to be more organizationally oriented. Further studies, particularly those using qualitative methodologies, may add depth to what is understood about this topic.