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Trust & Engagement: The Fabric of High Performance Project Teams
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Trust & Engagement: The Fabric of High Performance Project Teams

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Presentation by Mark Sharratt from Dale Carnegie Training at #eva18 conference, 2013

Presentation by Mark Sharratt from Dale Carnegie Training at #eva18 conference, 2013

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  • 1. Presented by Mark Sharratt
  • 2. What Is Trust? Trust: A firm belief that a person or thing can be relied upon
  • 3. Defining Trust Healthy Trust Naïve and Gullible Excessive Trust Excessive DistrustResponsible Suspicious and Paranoid
  • 4. Trust CredibilityRespect The TCR Connection
  • 5. What is the Impact of Trust? Healthy Trust Naïve and Gullible Excessive Trust Excessive DistrustResponsible Suspicious and Paranoid
  • 6. Creating Engaged Project Teams
  • 7. The Role of Project & Programme Leaders
  • 8. In a UK Survey by the DTI, 1500 professionals were asked what they would most like to see in a leader. The most popular answer, mentioned by 55% of them was… Source DTI 2008
  • 9. The same group were asked if they would describe their current leader as inspirational, Source DTI 2008
  • 10. Think of a person, who you have known, that you would describe as INSPIRATIONAL: Now consider, what was it about them that inspired you? How did they make YOU feel? Inspiration—What Is It?
  • 11. What qualities, skills and abilities do we need to engage & inspire our project teams?
  • 12.   Having  a   posi+ve   can  do   a/tude  
  • 13. Don’t criticise, condemn or complain Give honest, sincere appreciation Create in the other person an eager want Become genuinely interested in them Smile Remember and use their names Be a good listener Talk in terms of their interests Make people feel valued and important, and do it sincerely
  • 14. Presented by Mark Sharratt