User Experience
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User Experience

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What I\'ve learned about User Experience while I\'ve been working with Drupal

What I\'ve learned about User Experience while I\'ve been working with Drupal

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User Experience Presentation Transcript

  • 1. User Experience What I’ve learned over the past couple of years.
  • 2. What Have I Done?
    • Views
    • Panels
    • Nodequeue
    • Advanced Help
    • User Titles
    • Delicious
    • Node access Arbitrator
    • Paging
    • DHTML Menu
    • Taxonomy Redirect
    • Taxonomy Lineage
    • Forum Access
    • ACL
    • LiveJournal Crossposter
    • Dashboard
    • Masquerade
    • Update Status
    • D6 Theme System
  • 3. Makes Kittens Cry
  • 4. Just Makes Me Cry
  • 5. Developers bad at UI?
    • Sorry, I don’t buy it.
    • Modular systems have trouble with Big Picture.
    • Lack of time.
    • Good UI is a lot of work.
    • Tools not there / available.
    • Browsers have limited, rigid capabilities.
    • Sometimes UI just isn’t the priority.
    • Developers tend to be focused on functionality.
    • Developers often only focus on a single user target.
  • 6. Who is the actor?
    • Site Builder
      • First time site builder
      • Experienced site builder
    • Site Administrator
    • Site User
  • 7. Site Builder
    • CCK, Views, Panels, Block, Menu, Theming
    • First experience with Drupal
    • Less important once a site is up and running
    • Knowledge level varied
      • The more accessible Drupal gets, the less knowledge the average site builder has.
  • 8. Site Administrator
    • Content organization, User Management, Complex content creation
    • Very important for long term sites!
    • Administrators are much less knowledgable than Builders
    • Very important to find content
    • Very important to summarize activity
  • 9. Site User
    • Content consumption, simple content creation, such as forums, blog posts, etc.
    • Generally more focused on consuming information than creating it.
    • This is more the focus of the overall site design, layout and navigation tree.
  • 10. Focus
    • Currently, we focus on the site builder , and let the builder focus on the site user.
    • Does the site administrator get shafted here?
    • Focus on the new site builder can steal functionality from the experienced site builder.
    • Conversely, focus on the experienced site builder can confuse the new site builder.
  • 11. Process of Using a UI
    • See it
    • Experiment with it
    • Do something with it
  • 12. Seeing is Understanding
    • Organization Matters!!!
    • The most important pieces of the UI should draw the eye
    • Logical progression to next most important piece
    • Grouping similar or related items helps build a memory map
    • Build on associations
  • 13. Learned from a Remote Control
  • 14. Information Accessibility
    • Windows method
      • Hide everything
    • Unix method
      • Optimize for speed
      • Difficult to learn
    • Expert mode
      • This is a sign of failure, up front
    • Not too much
    • Not too little
    • Easily find more – Don’t hide, prioritize
    • Provide feedback after operations
  • 15. Use Existing Assumptions
    • Links to Administer a Thing near a Thing
    • Train the user. Let the user know this.
    • Use digestible bites – control the stream of information.
    • Show the important stuff up front. Create paths to related information.
    • There does not have to be just one way to get somewhere!
    • If you re-use a pattern, users will learn this and your life becomes easier.
  • 16. Pitfalls to Avoid
    • Put everything on just one form. Yes this is hard to avoid.
    • Forms that don’t show their results. Preview!!!
    • Browsers are weak with unsaved form data; don’t make the user leave the page unless you’re prepared.
  • 17. Conclusion
    • Know who the actors are and cater to them.
    • Understand how people see an interface and design visually.
    • Strive to keep the information accessible.
    • Take advantage of existing assumptions.