ANSWERiNg THE CALL FOR BETTER SERViCE /Now more than ever, customers place huge value on the standard of service they receive when callinga provider. With one of the most comprehensive call routing feature sets on the market, InTechnology’sGeographic & Non-Geographic Number Translation Service (NTS) allows businesses large and small to takecontrol of their call plans and use a suite of powerful tools to enhance customer experience.OUR ‘iNBOUND’ PROPOSiTiON /Through competitive ‘per minute’ rates on numbers such as 0845 and 0800 we can help you save vast amounts, and with equally attractivecharges for 0844 and 0871 prefixes, we can also help you generate or increase revenue. PROVISIONING / BILLING WWW.MYINBOUND.COM WWW BILLING PLATFORM STEP 2 STEP 1 STEP 3 08XX 01423 877 XXX PSTN Caller RecipientOur tiered service ensures we can deliver the best solution whatever your company size, whether you’re a sole trader or a complex multi-site/multi department organisation:‘Point’ allows you to enjoy the benefits of ‘Path’ adds more features to the call routing ‘Pro’ allows you to enhance call routing witha Geographic or Non-geographic number mix. You can decide how to deal with calls a full set of features, from call queues andwithout having to commit to ‘surplus’ features. from a specific area, use our ‘distribution’ welcome message to menu options andInstead you can focus on business-critical tool to manage workload and divert traffic voicemail to email functionality. You can eventools such as ‘Time Control’ that means appropriately during busy periods. add campaign-specific announcements andcalls are less likely to be missed – or can be create ‘blacklists’ for unwanted callers.‘captured’ outside working hours.
YOUR ‘iNBOUND’ CALL SERViCE /‘MYiNBOUND’ WEB PORTAL: YOU’RE iN CONTROL /Thanks to ‘MyInbound’, our user-friendly online customer management portal, you’re in control. There’s noneed to procure expensive hardware, administrators can enjoy consolidated functionality and your businesscan tailor its voice routing plans to suit real-time demands. CALL CONTROL / Through a secure drag and drop interface, you can enable and disable features to increase efficiency. You can tailor distribution, control queuing, set disaster recovery plans, upload announcements and more at the click of a mouse, empowering you with real-time control. With a real-time overview of calls made and received, you’ll be able to monitor marketing campaigns to find out what’s working, and where, and target future communications accordingly. You can put also proactive measures in place to prepare for ‘spike’ periods such as Christmas, and react to changes in customer behaviour at the click of a mouse. Switching to InTechnology’s ‘Inbound’ service is risk-free and usually takes just 5 days. Numbers can be allocated immediately for seamless migration.
FREE SPEND & STRATEgY REViEW: 0800 983 2522 /BENEFiTS OF ‘iNBOUND’ / TURNiNg COST iNTO PROFiT / You may currently take a significant amount of calls that are unnecessary and concern issues that can be resolved 1 Improve customer loyalty & retention elsewhere, such as on your website. These calls could actually Provide your customers with a single point of contact cost you money, but with low rate minutes from InTechnology into your business. you could turn that cost into profit. FROM ENgAgED TO ENgAgiNg / 2 Increase customer satisfaction ‘Inbound’ provides you with the flexibility to always route Nothing is more frustrating for customers than a busy line or your inbound traffic to the right person or group, first time. unanswered phone call. With ‘Inbound’, you can configure call plans to make sure everyone gets through, set plans to route calls according to geographic location for a more 3 Increase disaster recovery (DR) capability personalised customer experience and log abandoned calls don’t get caught out. Instant dR functionality allows you via email to alert you when a customer has ended their call to plan for the unexpected, safe in the knowledge that in the queue. customers can always reach you.4 And for added peace 4 of mind, our disaster Generate income recovery capability lets With competitive ‘per minute’ rates, you can look forward to you define a ‘plan b’ in bigger margins when a customer calls you via an 0844, 0845, case a line or number is or 0871 number. affected for any reason. 5 Stay in control Use an extensive range of features to increase efficiency, such as: menu options, call control (time, day, distribution, destination), divert, personalised call whisper and welcome messages. CHALLENgE US / ‘Inbound’ is just one of the value-adding propositions within our managed services portfolio. To learn more about how we could help you cut cost, build agility and increase productivity put us to the test and ask for a FREE Spend & Strategy Review. Call: 0800 983 2522 PAUL STOREY / email: email@example.com PROdUCT SPECIALIST - MObILE & INTELLIGENT Visit: www.intechnology.com NETWORk / All content correct at time of going to press.