Organisational Behaviour -- OB 7

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Series of lectures on Organisational Behaviour for Bachelor Student at Euromed Management - Business School based in Marseille, France.

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Organisational Behaviour -- OB 7

  1. 1. Stéphanie MITRANO-MÉDA Organisational Behaviour week 7: learning and motivation
  2. 2. Learning in the organisation
  3. 3. Importance of learning in organisation “At the heart of this culture [GE] is an understanding that an organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive business advantage.” Jack Welch, former CEO of GE
  4. 4. Characteristics of the learning organisation Systematic problem solving Experimentation Learning from past experience Learning from others Transferring knowledge Knowledge Management
  5. 5. Symptoms of knowledge management p ro b l e m s . . .
  6. 6. ✔ Repeating mistakes Knowledge sharing ✔ Duplicating work within the organisation ✔ No transfer of good ideas ✔ Dependent on key individuals ✔ Poor customer relations ✔ Competing on price Knowledge acquisition ✔ Way behind market leaders outside the organisation ✔ Slow to launch onto market ✔ Lack of know. about pricing
  7. 7. Learning behaviours
  8. 8. Learning Style Inventory (from session 2) Concrete Experience feeling Active Reflective Experimentation Observation Doing Watching Abstract Conceptualization thinking
  9. 9. Simple learning
  10. 10. Simple learning Contingency & consequences “Law of effect” Conditionning building good habits & routine behaviours
  11. 11. Simple learning “Law of effect” Reinforcement Punishment Conditionning
  12. 12. Simple learning “Law of effect” Reinforcement Punishment Conditionning OB Modification
  13. 13. OB modification programme ➊ Define target behaviour. ➋ Measure the frequency of behaviour. ➌ Set reasonable performance goals. ➍ Monitor the behaviour. ➎ Administer rewards.
  14. 14. Complex learning Successive approximation Social learning
  15. 15. Successive approximation Shaping Desired behaviour reinforcement. Increasingly stringent criteria. Chaining Complex behaviour decomposed. Mastering each component. ➊ ➋ ➌ ➍
  16. 16. Social learning Learning by observing others or vicarious learning or role modelling
  17. 17. It is the manager’s role to motivate people t o p e r fo r m fo r n o w and learn for the future.
  18. 18. Motivation theories
  19. 19. hierarchy of needs - maslow Self- actualization Esteem needs Affiliation needs Safety needs Physiology needs
  20. 20. ERG theory - alderfer Self- actualization Growth Esteem needs Affiliation needs Relatedness Safety needs Physiology needs Existence
  21. 21. Two-factor theory - herzberg Self- actuali Growth zation Motivators Esteem needs Affiliation needs Relatedness Safety needs Hygiene factors Existence Physiology needs
  22. 22. learned needs theory - mcclelland Self- Need for actuali zation achievement Growth Motivators Esteem needs Need for power Affiliation needs Relatedness Hygiene Need for affiliation factors Safety needs Existence Physiology needs
  23. 23. So, how to motivate people to perform ? Self- Need for actuali zation achievement Growth Motivators Esteem needs Need for power Affiliation needs Relatedness Hygiene Need for affiliation factors Safety needs Existence Physiology needs
  24. 24. So, how to motivate people to perform ? Self- Need for actuali zation achievement Growth Motivators Esteem needs Need for power Affiliation needs Relatedness Hygiene Need for affiliation factors Safety needs Existence Physiology needs
  25. 25. So, how to motivate people to perform ? Self- Need for actuali zation achievement Growth Motivators Esteem needs Need for power Affiliation needs Relatedness Hygiene Need for affiliation a safe and comfortable working environment Safety needs factors Existence Physiology needs
  26. 26. So, how to motivate people to perform ? Self- Need for a position with potential for realization & growth actuali zation Growth Motivators achievement Esteem needs Need for power Affiliation needs Relatedness Hygiene Need for affiliation a safe and comfortable working environment Safety needs factors Existence Physiology needs
  27. 27. Leadership fostering motivation
  28. 28. Goal-setting theory Goals provide direction & strategy to achieve them. Specific goals Challenging goals Feedback Public goals Higher performance
  29. 29. Goal-setting theory Goals provide direction & strategy to achieve them. Specific goals Challenging goals Feedback m o tivator Public goals = opportunity for growth Higher performance
  30. 30. Equity theory Input/Output ratio Value of own contribution Internal comparison Fairness within the output organisation input External comparison Benchmarking
  31. 31. Equity theory Restoring the equilibrium Rationalising overreward Reducing effort Increasing pay Increasing absenteeism output Resigning input
  32. 32. Expectancy theory Effort Performance My efforts will pay off.
  33. 33. Expectancy theory ability Effort Performance I have a the ability to do it.
  34. 34. Expectancy theory ability Effort Performance Outcome My performance will be rewarded.
  35. 35. Expectancy theory ability valence Effort Performance Outcome This reward is important to me.
  36. 36. Reinforcement theory Carrot Reward good behaviours Stick Punish bad behaviours
  37. 37. Leadership role in motivation ✔ Creating the right vision ✔ Employees in the right jobs ✔ Challenging goals ✔ Monitoring & rewarding performance ✔ Managing low performers ✔ Culture that values employees & performance
  38. 38. Next week’s individual assignment subject ➊ Perceptions, attitudes & ➎ Conflicts in organisations personality hand in week 7 hand in week 3 ➋ Individual & group ➏ decision making & ethics Learning and motivation hand in week 8 hand in week 4 ➌ Organisational ➐ Power, politics & environment influence hand in week 5 hand in week 9 ➍ Organisational structure ➑ Leadership hand in week 6 hand in week 10
  39. 39. Suggestions for individual assignment Read chapter 3 in SNN. • Write about what motivates you to study. • Comment with your own experience about your personal learning style.
  40. 40. Next week’s group assignment subject ➊ Individual & group ➍ decision making & ethics Conflicts in organisations present in week 7 present in week 4 ➋ Organisational ➎ environment Learning and motivation present in week 5 present in week 8 ➌ Organisational structure ➏ Power, politics & influence present in week 6 present in week 9 2 groups to present each week
  41. 41. Suggestions for group assignment Read chapter 3 in SNN. • Present a motivation plan for your company. • Do the case study (Session7 learning motivation material.doc) on campus virtuel.
  42. 42. further Chapter 3 reading about today’s Chapters 3&5 lecture
  43. 43. Chapter 7 preparng for next week Chapter 18

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