Authentic + Adaptable Manager - AAM4

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For the second year running, the Authentic and Adaptable Manager course is being taught at Euromed Management. Slides have been updated slightly

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Authentic + Adaptable Manager - AAM4

  1. 1. Authentic & Adaptable Manager Managing personal changes in professional life Session 4: Changing Culture Stéphanie Mitrano-Méda
  2. 2. culture
  3. 3. “a set of values, norms, assumptions shared by a group of people that serve as a guide to their behaviours”
  4. 4. “Patterned ways of thinking, feeling & reacting” (Kluckhohn, 1951)
  5. 5. “Collective programming of the mind” (Hofstede, 1980)
  6. 6. Objective culture Economic system Legal system Government / Political Technology Kinship Religious / supernatural Education Linguistics Arts & Crafts
  7. 7. Measuring subjective culture Hofstede’s parameters : ➀ Individualism ➁ Power distance ➂ Risk taking ➃ Masculinity ➄ Long-term orientation ➅ High Context
  8. 8. Individualism 10 0 Power Masculinity 80 distance 60 40 20 USA China sweden France Long-term orientation Risk taking High context
  9. 9. «Hi»
  10. 10. «Hi» Hello.
  11. 11. «Hello»
  12. 12. «Hello» I  am  only  saying  hello, without  asking  how  your  trip   went,  if  your  hotel  uits  you,   news  about  your  kids,  and  your   wife,  if  your  firm  has  been   resis=ng  the  crisis  since  our   last  mee=ng  ... Something  is  wrong...
  13. 13. What is your own culture? ...CultureGPS on iphone...
  14. 14. Levels of analysis © copyright, merkapt, 2009
  15. 15. Cultural / collective • Cross-cultural knowledge • Culture specific learning • Stereotypes : limited framework Individual • Individual values vs. cultural values
  16. 16. Are you a typical ? French
  17. 17. National & company culture
  18. 18. What makes a company culture?
  19. 19. Small company feel The Googleplex headquarters Each employee is a hands-on contributor. There's little in the way of corporate hierarchy and everyone wears several hats. Google's hiring policy is aggressively non- discriminatory and favors ability over experience.
  20. 20. philosophy « Never settle for the best » To that end, Google has persistently pursued innovation and pushed the limits of existing technology to provide a fast, accurate and easy-to-use search service that can be accessed from anywhere. Ten things Google has found to be true: 1. Focus on the user and all else will follow. 2. It's best to do one thing really, really well. 3. Fast is better than slow. 4. Democracy on the web works. 5. You don't need to be at your desk to need an answer. 6. You can make money without doing evil. 7. There's always more information out there. 8. The need for information crosses all borders. 9. You can be serious without a suit. 10. Great just isn't good enough.
  21. 21. Adapting to a new culture.
  22. 22. Adaptable personality open open agreeable agreeable extrovert extrovert conscientious conscientious emotionally emotionally stable stable take the “Big 5” personality test for free on websites like: take the “Big 5” personality test for free on websites like: http://www.outofservice.com/bigfive/ http://similarminds.com/cgi-bin/newbig5.pl
  23. 23. From EQ to CQ Motivation Self-awareness Self-management Knowledge Motivation Empathy Relationship Strategy Management Behaviour
  24. 24. Developing knowledge
  25. 25. What do you know about your target country’s business ? Economic, political & legal systems.
  26. 26. What do you know about this country’s interpersonal practices? Values, social interaction norms, religions, marriage.
  27. 27. What do you know about the socio-linguistics rules of your target culture? Rules of languages & non-verbal behaviours
  28. 28. Developing behavioural range
  29. 29. © copyright, merkapt, 2009
  30. 30. ✓ Talk at the top of your voice when interacting ✓ Use strong lip movements to enunciate clearly ✓ Use strong gestures to support your communication
  31. 31. ✓ Talk very softly ✓ Move your lips as little as possible when interacting ✓ Avoid any gesturing while you are talking
  32. 32. ✓ Look your partner in the eye when talking ✓ Stand close to your partner ✓ Nod your head while you’re talking ✓ Speak very fast
  33. 33. ✓ Look your partner’s neck when talking ✓ Keep a distance between you and your partner ✓ Keep your head still while you’re talking ✓ Speak very slow
  34. 34. Case study: a French student going to work in London
  35. 35. The slides will be available to download on www.slideshare.net/merkapt
  36. 36. Authentic & Adaptable Manager Thank you.

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