Merit Event - All You Needed To Know About Application Service Provision

a presentation by e-know.net Delivering Business Added Value Online

Agenda

The ASP Industry

e-know.net Background

Why e-know.net?

e-know.net Product Offering

Cost Benefit Analysis

e-know.net Desktop Demonstration

Rely on one company for all your IT. Manage the complexity of spending your IT budget with a number of Suppliers. o r KPMG quote: “ASP’s may be the only option for time and resource constrained SME’s to obtain the technology for change needed for ERPII, e-commerce etc etc”

Agenda

The ASP Industry

Why e-know.net?

Rely on one company to manage all your IT. Manage the complexity of spending your IT budget with a number of Suppliers. o r Gartner quote: “Through 2004 40% of small enterprises will choose the ASP model for delivering ERP and CRM applications such as accounting”

The technology guide 1980 1985 1990 1995 2000 Budget for a monthly payment on all your IT. Minis/PCs Proprietary Bespoke/ Packaged S/W Devolution! Islands of Auto. Re-Invention Slightly Flexible Main Frame Proprietary Bespoke S/W Client/Server Open Systems Packaged S/W Some Bespoke The Web! Open Systems Objects Packaged S/W E-BIZ!!! Central Inflexible Expensive Time Lag Homogenous Enterprise Focus More Flexible Capital Cost Freedom! Best Mix of Central and Devolved Functions ‘ Pay as You Go’ Poss.

Analyst forecasts Source: Durlacher Research, Special Report: ASP's, July 1999 Ensure predictable monthly costs, based on usage Market Size £ Bn 0 200 million 400 million 600 million 800 million 1 billion 1.2 billion 1.4 billion 1.6 billion 1999 2000 2001 2004

No capital outlay

Purchase your IT in line with your business requirements

Flexibility provided through 24 x 7 x 52 access

Business accessibility from any location worldwide (take your desktop with you without taking your laptop!)

Significantly reduced installation disruption or downtime

No maintenance fees

Complete security - automatic upgrades, automatic backups, virus protection, best of breed firewall protection

Disaster recovery plans, fast data recovery, 24 hour help desk

License management

Information sharing

Use of shadowing for training and off site demo’s

Minimum cost of roll out to new sites

No expensive equipment or specialist hardware required

Increased service offering

The General Benefits of an ASP Solution Make sure your IT is accessible anytime, anyplace, anywhere.

No capital outlay

Purchase your IT in line with your business requirements

Flexibility provided through 24 x 7 x 52 access

Business accessibility from any location worldwide (take your desktop with you without taking your laptop!)

Significantly reduced installation disruption or downtime

No maintenance fees

Complete security - automatic upgrades, automatic backups, virus protection, best of breed firewall protection

Disaster recovery plans, fast data recovery, 24 hour help desk

License management

Information sharing

Use of shadowing for training and off site demo’s

Minimum cost of roll out to new sites

No expensive equipment or specialist hardware required

Increased service offering

A Summary of The Benefits: Provision of a pioneering IT infrastructure without the need for internal IT expertise, allowing you to:- Concentrate on your core business activities Improving Quality Reducing Cost & Meeting Deliveries The General Benefits of an ASP Solution Make sure your IT is accessible anytime, anyplace, anywhere.

Agenda

The ASP Industry

Why e-know.net?

e-know.net Desktop demonstration

Rely on one company to manage all your IT. Manage the complexity of spending your IT budget with a number of Suppliers. o r Deloitte Research quote: “By leveraging the internet to connect with customers and suppliers, manufacturers can be up to 70% more profitable”

Background

Three directors of successful software vendor formed e-know.net Limited

Largotim’s Barriers to sale:

Traditional IT Installation costs were high – due to highly customised software

Huge capital outlay required

Experienced IT resource dependent

Largotim e-know.net ASP identified as the future of IT! Make sure your IT is accessible anytime, anyplace, anywhere.

“ Provide value by offering a package of products & services to help our customers become more profitable and be more competitive through the use of integrated business information systems”.

“ e-know.net are facilitators of IT Business Solutions. We are a technology driven Company who can provide state of the art software and hardware services and support to solve a variety of business problems. We are strong technically and can provide Project Management, Consultancy, Implementation and training either directly or where appropriate through our network of strategic alliances”.

What does e-know.net stand for? Budget for a monthly payment on all your IT.

Who are we? The Board Of Directors Niki J Redwood Financial Director Ian Burrows Managing Directors Reg J C Smith Strategic Alliance David T A Redwood Chairman Bernard de Cannierre Non Executive Director Make sure your IT is accessible anytime, anyplace, anywhere.

The investors Make sure your IT is accessible anytime, anyplace, anywhere.

Distribution Channel & e-know.net Rely on one company to manage all your IT. ?

Agenda

The ASP Industry

Why e-know.net?

e-know.net product offering

Rely on one company to manage all your IT. Manage the complexity of spending your IT budget with a number of Suppliers. o r Sun Microsystems quote: “If you are a CEO with a head for business, you won’t be buying computers any more. You won’t buy software either. You’ll rent all your resources from a service provider”

Providing business connectivity e-know.net Make sure your IT is accessible anytime, anyplace, anywhere. Small company One office

Providing business connectivity e-know.net Rely on one company to manage all your IT. Large company Office one Large company Office three Large company Office two Large company Large company Office four

Why e-know.net?

Distribution Channel

Facilitators of “best of breed” software

Proven track record

ERP & financial software background

The only ASP to receive 3i’s backing

Strong alliances

Flexible ways of working

Guaranteed up time (SLA = 99%)

Experience after sales support and consultancy

Single point of contact for all your IT requirements

Plan IT Implementation Methodology

Budget for a monthly payment on all your IT.

Why is e-know.net secure?

Multi-layer security model based on US Department of Defense standards

Checkpoint firewall 1

SSL3 authentication for access to member areas

Individual 128-bit operating system security for each application

All components of the service 'hack tested' before roll-out

Real time activity logging & exception reporting

Ensure predictable monthly costs, based on usage WWW Members 128 bit Applications 128 bit

e-know.net Infrastructure Server farm resilience Don’t invest in IT ever again. Telford Server Farm 4MB Feed 4MB Backup Feed Admin / SSL Secured DNS APACHE www (UNIX) IIS www (windows) Routers Routers DMZ Firewall Watchguard Checkpoint Switch Admin / SSL Secured DNS APACHE www (UNIX) IIS www (windows) EXCHANGE DOMINO POP3 IMAP EXCHANGE DOMINO POP3 IMAP DLT Tapes NAS Hardrives Backup Backup B Primary Domain Controllers Customer application Servers Workflow data Severs Database Servers RIS Server Customer application Servers Workflow data Severs Database Servers RIS Server

Ultimate in Mobility and Flexibility! This PDA is accessing an ERP application over a wireless connection. Make sure your IT is accessible anytime, anyplace, anywhere.

Agenda

The ASP Industry

Why e-know.net?

e-know.net’s product offerings

Rely on one company to manage all your IT. Manage the complexity of spending your IT budget with a number of Suppliers. o r David Redwood, CEO e-know.net: “The ASP model will inherently impact the cost infrastructure, the ease and speed of deployment and the overall ROI of sophisticated business software provision”

The e-know.net solution Make sure your IT is accessible anytime, anyplace, anywhere. Hardware HP, Sun Cisco, NAS, Watchguard Bandwidth XO Communications,Worldcom,UUNet Server Farm In-House, World HQ Security SSL3 128bit encryption, Watchguard Sun screen Checkpoint Firewall 1, 164bit 3DES extranet VPN Support Software Lotus, Exchange e-mail, Ms Office, Navision, CRM, Citrix Platform, Axapta, T & A, Ps–Team, recruitment software…. e-solutions Lotus, web services, e-commerce Hosted Software Anything! Consultancy Project Management, Technical, Business & Implementation

Potential Solutions

Full Service Provision:

The provision of applications from the e-know.net core range of products. e.g Navision Attain, T & A, Lotus Notes, e-recruit by e-know.net, Microsoft Office, Goldmine, email….

Application Hosting Service:

Transfer the routine management of your software to e-know.net ASP infrastructure

Server Hosting Service:

Relocate hardware and software to e-know.net Server Farm for day-to-day management

Other:

Website development, hosting

Email hosting service

e-know.net Pricing Don’t invest in IT ever again. Member/User ASP Access Desktop & Related Services £105 per/user/month The ASP Desktop must be taken, and any of the following can then be added on an individual user basis Exchange or Domino e-mail with ASP £ 8 - 12 per user/month MS Office Professional £15 per user/month All Navision ATTAIN Granules - Financials, SOP, POP, Inv, Manu, DRP, MRP, CRM, Service Mgt, etc….. £45 - £75 per/user/month (£100 per database per month) Crystal reports – std £10 per/user/month Customer hosted software £5 per app/user/month Hosted products with backend database e.g SQL £10 per app/user/month

Navision Attain at a glance

Fully integrated established business management solution characterised by:

Simplicity

Ease of use

Adaptability

ERP solution targeted to SME’s

Covers Financials, Manufacturing, Distribution, CRM & Service Management

Fully integrated to WEB interfaces

Many bolt on products such as product configurators

Microsoft GUI look and feel – Intuitive and easy to learn

Purchased by MICROSOFT

Rely on one company to manage all your IT.

Navision Attain at a glance

Fully integrated established business management solution characterised by:

Simplicity

Ease of use

Adaptability

ERP solution targeted to SME’s

Covers Financials, Manufacturing, Distribution, CRM & Service Management

Fully integrated to WEB interfaces

Many bolt on products such as product configurators

Microsoft GUI look and feel – Intuitive and easy to learn

Purchased by MICROSOFT

Rely on one company to manage all your IT.

ASP v’s In-House Navision Solution

Example pricing for a 10 user Navision Attain Installation – based on software costs only

ASP Desktop with Navision Attain @ £180 x 10 users = £21,600 per year, £64,800 over three years

In house installation, cost of 10 user licence with same modules (excluding any server costs) £83,800 upfront.

Agenda

The ASP Industry

Why e-know.net?

Rely on one company to manage all your IT. Manage the complexity of spending your IT budget with a number of Suppliers. o r David Redwood, CEO e-know.net: “The ASP model will inherently impact the cost infrastructure, the ease and speed of deployment and the overall ROI of sophisticated business software provision”

Nucleus Research

e-know.net cost benefit analysis

Make sure your IT is accessible anytime, anyplace, anywhere.

Cost Benefit Analysis Example Don’t invest in IT ever again.

Cost Benefit Analysis Example Rely on one company to manage all your IT.

Cost Benefit Analysis Example Make sure your IT is accessible anytime, anyplace, anywhere.

Cost Benefit Analysis Example Budget for a monthly payment on all your IT.

Agenda

The ASP Industry

Why e-know.net?

Rely on one company to manage all your IT. Manage the complexity of spending your IT budget with a number of Suppliers. o r DEIO: “We haven’t outsourced our IT, e-know are just hosts. But if we need things to be available at short notice they can do it. We’re no longer faced with the dilemma of finding servers, installing them, then recruiting staff, training them and getting the systems up and running to support the business”

Desktop Demonstration Budget for a monthly payment on all your IT.

We Thank You For Your Time Any Questions?