• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Merit business institute company brochure
 

Merit business institute company brochure

on

  • 567 views

 

Statistics

Views

Total Views
567
Views on SlideShare
567
Embed Views
0

Actions

Likes
0
Downloads
2
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Merit business institute company brochure Merit business institute company brochure Presentation Transcript

    • Continue
      • About Us
      • About Merit Business Institute
      • Our Vision and Mission
      • Management Values
      • Standard Terms and Conditions
      • Contact us
      • The Most Important Thing
      • What we Stand for
      • Training Programs:
      • Lead so that others will follow
      • Managing for Peak Performance
      • Beyond Performance Management
      • Recruiting Selection & Interviewing
      • Where did all the Time go?
      • Introduction to Business Finance
      • Operational Finance
      • Principle-based Selling
      • Advanced Sales Strategies
      • Managing Sales People
      • Project Management Simplified
      Training Programs (cont.:) Planning Projects & Tasks Effective Teams - The key to Success The Disciplinary Process Secretarial Excellence Telephone & Reception Skills Minute Taking skills The Fundamentals of Business Writing Write Better Business Communication Report Writing Tomorrow, I was your Customer Fearsome Techniques for Frontline People Effective Presentations Coaching for Better Performance Negotiation and Influence Strategies Facilitate with Confidence Other Services Seminars and short talks Consulting One-on-one Management Coaching Merit Business Appointments – Recruiting Services Back to Cover Page
      • Merit Business Institute focusses on helping clients to achieve their productivity targets. The company works with a wide network of competent facilitators and is therefore able to implement solutions that drive targeted business performance.
      • Merit Business Institute was founded, and is run by Mark Deavall a South African businessman. The company is located in Edenvale, Gauteng and markets its services to both the private and the public sectors.
      • Merit Business Institute concentrates its efforts on teaching managers how to get the best productivity out of their people. The company’s philosophy is that a good manager is one that creates an environment in which his or her staff want to perform.
      • All of Merit Business Institute’s training is outcomes based: upon completion of the process each delegate will have received sufficient training and coaching to be able to present a “body of evidence” by which they may be assessed as competent. But more importantly, they will be able to effectively use the new skills that they have learned.
      • Merit Business Institute has a small full time staff, and makes use of partnerships and associations with experts in their fields.
      • Merit Business Institute’s strength is that it does only what it knows it can do extremely well. All of the experts who operate under the company’s banner are highly experienced and very successful in the subjects that they teach. In other words, the company does not undertake any “text book” training.
      • Merit Business Institute is Accredited with the Services Seta, decision number 0627.
      Back to Contents About Us Contact us on 011 609-1264
      • OUR VISION Merit Business Institute’s vision is to help managers that are “good” at what they do, become “excellent”. We do this through the provision of practical, easily understood and eminently applicable training programs, that adhere to international best practice.
      • Merit Business Institute measures its success not only in the skilling of people for the workplace, but more importantly, in the skilling of people for life.
      • MISSION STATEMENT Merit Business Institute has a mission to provide the highest quality and most cost-effective business education available by the following means: 1. Provision of high standard, up to date with latest best practice training and assessment 2. Working in national, sectoral and local contexts 3. Being responsive to changing requirements / environments 4. Recognising, promoting and inspiring excellence 5. Being fully accountable for our conduct and the quality of our training GOALS AND PRINCIPLES BY WHICH MERIT BUSINESS INSTITUTE OPERATES The success of Merit Business Institute is based on the principle of “Personal Ownership and Responsibility”. Individual success is achieved by understanding and accepting that whatever one does or achieves, is one’s own and personal responsibility. Our programs give people the skills to manage and deal with ownership, and thereby take charge of their lives. Merit Business Institute sees training as the process of developing the individual’s knowledge, skills and behaviour to a desired level of competence in order to achieve personal, organisational and social objectives. In order to achieve this, we believe that the mere impartation of knowledge is not enough. It is all about consistently influencing people to aspire to a higher level.
      Back to Contents About Us Contact us on 011 609-1264
      • 1) Ownership:
      • Merit Business Institute is owned and run by Mark Deavall and therefore is a privately owned business. As such, as Merit Business Institute has a very small full time staff compliment, it is not foreseen in the medium term, that the senior management positions and ownership will change. This however will be reviewed on an annual basis or as the need arises. We are open to any approach that will enhance the ability of Merit Business Institute to better serve its clients.
      • 2) BEE Requirement:
      • As Merit Business Institute is classified as a level 4 contributor, it enjoys exemption from the BEE codes as published by the South African Government.
      • 3 ) Purchasing Policy:
      • It is the stated policy of this business to support small businesses, and specifically small businesses owned by previously disadvantaged people, wherever possible directing our purchasing, as far as is practical, to these businesses.
      • 4 ) Recruitment Policy:
      • Should the need arise to employ anyone in this business consideration is first given to skills, abilities and qualities, then to status. Should we find a suitable person from a previously disadvantaged background, we will employ that person. However, it must be stressed that, as we believe that we need to set the example of what we teach, we will not compromise quality in favour of BEE or any other political agenda.
      • 5 ) Social Responsibility:
      • Insofar as our social responsibility is concerned; our client base is made up mainly of large corporate company’s with exciting social responsibility programs. We fulfil our social responsibility obligations by partnering with these programs in a manner appropriate to our business.
      • 6 ) Political Affiliation:
      • Merit Business Institute does not in any way support or finance, any political party. Merit Business Institute focuses on the growth of South Africa as a whole, and will support where possible and within reason, people, organisations or entities that have that focus at their core.
      Back to Contents About Us Contact us on 011 609-1264
      • In-house programs
      • 1. All fee’s and charges are exclusive of VAT unless otherwise indicated.
      • 2. Travelling, accommodation, food and training venue costs for the delegates and trainer are for the client's account. Any road travel of more than 100 km's round trip will be invoiced at the prevailing AA rates for the facilitator's vehicle. The travel distance shall be measured starting at our training centre at 43 Homestead Rd, Rivonia, and being driven per the shortest route as directed on a Garmin Nuvi 200.
      • 3. Fees are payable 7 days prior to the commencement date of the program.
      • 4. MBI will not be held responsible for any injuries, damages or losses that may occur during the period of training.
      • 5. Cancellation fees are payable as follows:
      • 5.1 If written cancellation is received by us between six weeks and one month prior to commencement, 50% of full fee.
      • 5.2 If written cancellation is received by us between one month and two weeks prior to commencement, 75% of full fee.
      • 5.3 If written cancellation is received by us within two weeks prior to commencement, 100% of full fee.
      • 5.4 A postponement of longer than 2 (two) weeks will be treated the same as a cancellation.
      • Public Courses
      • 1. No payment and / or walk-ins will be accepted at the venue on the day of the event
      • 2. Merit Business Institute will not be held responsible for any injuries, damages or losses that may occur during the period of the event
      • 3. Cancellation
      • 3.1 Should you be unable to attend, we will accept your written cancellation by no later than fifteen (15) working days prior to the event. Thereafter we are unable to refund any fees, although we would be happy to welcome a colleague who would substitute your attendance. This must please be confirmed in writing at least 24 hours prior to the start of the event.
      • 3.2 Should you not show up on the day of the event you are still liable for the full payment.
      • 3.3 This clause also applies where we have received your registration, invoiced you and are awaiting your payment.
      Back to Contents About Us Contact us on 011 609-1264
      • Telephone: +27 11 609-1264
      • Fax: +27 11 452-0138
      • Website: www.getrealresults.co.za
      • E-mail: [email_address]
      • PO Box 1760
      • Edenvale
      • 1610
      • Contacts: Mark Deavall – Managing Director
      • Hilda Deavall – Operations Manager
      Back to Contents About Us
      • The training of your staff can be the best investment that you will ever make, or it can be the most expensive mistake that you ever make. It all depends on how you go about it. So here are a few thoughts.
      • Do a training needs analysis (if you don’t know how to do one, we can help you), but only let it be a guide. Things change so quickly nowadays that often you will find that the training required on your training needs analysis is no longer applicable or as important as what it was. Review the training needs analysis regularly to see if it still meets the strategic requirements of your business. In other words the training needs analysis is a dynamic, strategic document, and should not be done simply because the law insists on it.
      • Do a training budget. Call various providers and venues, and get a “more or less” cost for their training
      • When identifying providers to do the training detailed in the training needs analysis, look for providers with a provable track record. Also make sure that the provider has an efficient method of following up with and coaching your learners. Look for providers that are not “textbook” trainers, but rather are highly experienced in the subjects that they train in. Learners learn a lot more when theory is contextualised into real life, than just from a text book.
      • Ensure that at the end of the training course there is some sort of competency test that will allow the learner to demonstrate and become confident in the new skill that they have learned or the knowledge that they have acquired.
      • Always make sure that the training can be distilled down to 3 or 4 Key Result Areas that can be incorporated into the learner’s Performance Management contract. This is the most effective way of establishing the Return on Investment of your training.
      • Keep groups small. Maximum numbers of around 15 are the best.
      • Allow the learners to complete a “course evaluation form”. This form should however focus on the skill or knowledge gained and not on the quality of the food and whether or not the trainer was good at telling jokes.
      • Around 6 months after the training has been completed, arrange a refresher program with the original facilitator and get everyone that was on the course to attend.
      • So these are a few points, and I’m sure that you could think of some more. However, whatever the training that you do, make sure it is aligned with the strategic needs of your business, and that it has a tangible result that influences the productivity of the business.
      Back to Contents About Us Contact us on 011 609-1264
      • What we stand for:  
      • Merit Business Institute is dedicated to the improvement of productivity within the workforce, and all our programs, interventions and systems are geared to meet that requirement. Our goal is to add shareholder value to your business.
      • We are committed to providing quality programs, interventions and systems that are immediately applicable and usable without the need for "ramp up" periods.
      • All our programs have tangible and measureable results that are distilled into Key Performance Areas, and incorporated into the employee's performance contract, thus providing a mechanism to our clients for determining Return on Investment.
      • Our approach to learning is Quick - Easy - Applicable. We'll spend less time on Maslow's Hierarchy of Needs and McGregor's Management Theory and more time on key knowledge, skills and abilities that are needed in today's business place.
      • Our facilitators are all people that are thoroughly experienced in the subjects that they facilitate. We do not undertake any "text book" training.
      • Our training is underpinned by a "lifetime guarantee". After a person has been through any of our programs at any time, they are welcome to call us for assistance regarding the implementation thereof.
      • We believe that an investment in people that are committed to your business and have drive, enthusiasm, integrity and energy, is a wise investment decision.  
      Back to Contents About Us Contact us on 011 609-1264
      • Duration: 2 days
      • Management is not Leadership! Leadership is a non-negotiable component of management. Without this skill, a manager will fail.
      • The one thing that great leaders have in common is that they are being followed – willingly. They are passionate, focus on the things that really matter and are serious about achieving results.
      • Dwight Eisenhower defined Leadership as “The art of getting someone else to do something you want done because he wants to do it.“
      • Great leaders and managers are followed because people trust and respect them to make the right decisions and want to follow their lead. The good news is that leadership abilities can be developed.
      • Whether you are currently in a position that requires leadership skills, or newly promoted or appointed to this role, this workshop will give you all the practical tools you need.
      • At the end of this course participants will have gained an understanding of the following:
      • What Leadership is
      • Types of leadership
      • Leadership styles that make great leaders
      • Are leaders born or developed?
      • Distinction between management and leadership
      • The character of leadership
      • Values in leadership
      • Common mistakes leaders make
      • How to avoid pointless meetings and facilitate effective meetings
      • Teamwork: What makes a great team
      • RACI Model of delegation, role division and work sharing
      • Leadership checklist
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: 4 days (Structured as 4 contact days spread over two months)
      • The Stanford Research Institute says that the money you make in any endeavour is determined only 12.5% by knowledge, and 87.5% by your ability to deal with people....!
      • J Paul Getty, when asked what was the most important quality for a successful executive, replied, “It doesn’t make much difference how much other knowledge or experience a person possesses; if he is unable to achieve results through people, he is worthless as an executive.”
      • Teddy Roosevelt said, “The most important single ingredient to the formula for success is knowing how to get along with people.”
      • “ I will pay more for the ability to deal with people than any other ability under the sun,” asserted John D. Rockefeller
      • If I have to come and do the Performance Reviews of a manager, I will be bringing just one Key Performance Area with me - have you created an environment in which your staff WANT to perform? If you have not, you have failed as a manager. Oh, your department may have achieved its targets, but that simply means that either you were doing the work that you pay others to do, or you were "big stick" managing. Both are very dangerous management styles. The joy of management is when people do what they are supposed to do simply because they want to. But the manager has to create the environment in which they "want to".
      • This course is designed to give managers of all levels, that includes supervisors, those skills that they need in order to create an environment in which their staff WANT to perform.
      • At the end of this course participants will have gained an understanding of the following:
      • Communicate effectively
      • Listen actively with empathy and understanding
      • Deal with conflict
      • Manage change and diversity
      • Enhance their flexibility
      • Manage their tolerance
      • Maintain / improve their personal attitude
      • Cope with stress
      • Facilitate adult learning
      • Delegate and control
      • Manage productivity and performance
      • Implement the “planning, leading, organising, controlling” model
      • Apply the three roles of effective management, i.e. boss, leader and mentor
      • Be a brilliant manager instead of good one
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: One day
      • This workshop is aimed at all managers and business owners.
      • Unproductive people in your business cost you money, and that money comes straight off the "bottom line".
      • Your responsibility as a manager is to ensure that your department, division or company is operating at optimum productivity. "Beyond Performance Management" will show you how to easily implement a simple, no-nonsense productivity management tool that will help you to ensure that you meet your company productivity targets.
      • At the end of this course participants will have gained an understanding of the following:
      • Develop a "productivity consciousness" in your employees
      • Construct and implement an effective productivity management tool
      • Engage your employees regarding productivity issues in a motivational manner
      • Catch mistakes as they are made and not once it is too late
      • The benefits:
      • Simplify your task as a manager
      • Increased staff productivity
      • Increased company profits
      • Happier, more confident and productive managers and staff
      • Less stress
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: Tow days
      • We hire people for their technical ability, and then get rid of them because of their behavioural faults.
      • All the problems that one experiences in managing people, stem from ineffective recruiting practices. If we recruit correctly, 90% of the management problems that we experience on a daily basis, will never occur. If we get recruitment right, people management becomes a breeze!
      • Interviewing potential candidates for positions within a company, is an area fraught with danger and high risk. Normally we appoint a candidate for two reasons - we have a "belief" that this person has the necessary skills to perform the task, and we like them. Yes we need to be recruiting for competence, but the most important indicator of whether or not this candidate will be successful in an organisation, are the qualities they bring to the job. Competence tells me that you can do the job. The qualities that you bring to the job tell me how WELL you will do the job.
      • The cost to a company of recruiting the wrong person is astronomical. Once the "wrong" person's employment has terminated and they leave the company, it is estimated that the direct and indirect (hidden) costs of replacing that person are in the region of five to seven times their annual salary. Thus recruiting the right individual for the job is the most important decision any manager will ever make. All your productivity and performance management problems can be simplified by making sure that you’ve got the right person for the right job at the right time for the right reason and at the right price .
      • Managers often complain that they are there to get the job done, not to baby their staff. Recruiting right the first time, opens the road to getting the job done.
      • At the interview, every candidate has a hidden agenda. He or she is on their best behaviour. They are busy selling themselves. They want the job. In other words, they are wearing their best mask.
      • The secret is to get behind the mask at interview stage and not months down the line, when it is too late.
      • This program is designed to give interviewers the skills with which to make sure that the competence and qualities are in balance.
      • Recruiting the right person in the first place, is the key to your bottom line.
      • At the end of this course participants will have gained an understanding of the following:
      • How to define the type of person you need for the job
      • How to effectively brief an employment agency
      • Criteria for short-listing
      • How to structure an interview so that you stay within the Law and get the information that you require
      • How to question (legally) and listen effectively
      • How to make the right decision as to whom to employ
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: One day
      • Time is the one resource that waits for no - one. It quietly slips past, without fuss or fanfare. Either we harness it, or we lose it. We can never regain lost time.
      • One of the greatest obstacles to people achieving success in their chosen careers, is ineffective time management. There is a saying that - "you work for eight hours, you sleep for eight hours, what do you do with the other eight hours? ".
      • The flux, which brings all of the skills training together, is time management. It is amazing just how much time we find in a day, when we manage it effectively.
      • At the end of this course participants will have gained an understanding of the following:
      • How to recognise and break old, learned time wasting habits
      • How to keep a time log that works
      • How to plan your working day effectively
      • How to prioritise
      • How to plan ahead
      • How to tame the telephone
      • How to deal with unscheduled interruptions
      • How to run meetings in the shortest possible time
      • How to delegate effectively
      • How to deal with incoming and outgoing mail / e-mail
      • How to manage paperwork
      • How to construct a "user friendly" time management system
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: Two days
      • All employees play a role in their organisation's financial life, whether directly or indirectly. After all, the main reason businesses exist at all, is to make a profit for their shareholders and in the process provide goods or service. The focus of this course is to give people an understanding of how their individual job contributes to the overall well being of the company.
      • We will be looking at money from both a business and personal point of view, thus showing candidates that good financial decisions cannot be made without a sound understanding of how money works.
      • It is our aim to” demystify” finance for those who find many of the definitions and jargon off-putting and for those who have never studied in this field.
      • The course attempts to give candidates a broad understanding of the financial workings of a business, be it a sole trader or a large multi-national corporation. An added benefit is that candidates will have a better sense of their role in their particular field at work.
      • Practical examples are used throughout the course. Group discussions around relevant current affairs will help candidates to connect the theory with real life.
      • At the end of this course participants will have gained an understanding of the following:
      • The basics - why we have to do accounting at all
      • The accounting cycle / process
      • How any transaction can be followed along the accounting process.
      • The necessity of documents
      • The accounting equation
      • The Income Statement
      • The Balance Sheet
      • Simple formulae that illustrate what Financial Statements tell us.
      • Who should attend
      • Anyone who wishes to make more sense of the world of money and finance but have never studied in this field.
      • Non-financial employees who need to gain a better understanding of finance and how their jobs contribute to the bottom line.
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: Three days
      • There is no such person as a "Non-Financial Manager" as all employees of a company are responsible for making decisions that impact on the financial performance of the business!
      • Understanding the workings of finance is an essential business skill that many people find difficult to grasp, and therefore are often discouraged by the apparent mystique surrounding financial concepts and jargon.
      • We have developed an easy, practical and enjoyable way to quickly come to terms with these issues and assist employees to gain a sound understanding of financial management.
      • At the end of this course participants will have gained an understanding of the following:
      • The relationship between shareholders' expectations, the business objectives and individual projects within the business.
      • How to post transactions to the ledger accounts - when do we credit or debit an account.
      • How to prepare an Income Statement, a Balance Sheet and a Cash Flow Statement.
      • How to manage Working Capital.
      • The difference between Cash and Profit
      • The Time Value of Money
      • How to calculate Net Present Values
      • How to calculate Internal rates of Return (Yields)
      • How to use Discount Tables to calculate Future and Present values
      • How to allow for the risk element in a Capex project
      • The difference between Payback, NPV and IRR in capital budgeting
      • The use of Ratios in analysing financial statements
      • Budgeting techniques using "Common Size" Ratios
      • The impact of all aspects of business decisions on sales revenue and how to calculate the effect
      • How to compare the before and after effects of a planned Capex expenditure
      • How to complete a cost justification using NPV and IRR
      • How to interpret a set of financial reports and what to look for
      • This course can be customised to fit in with company-specific requirements.
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: Four days (Structured as 4 contact days spread over two months)
      • Often, when we employ sales people we look at their personality and how “likeable” they are. Most people have the ability to sell themselves, but do they have the ability to sell your company or product?
      • Selling is a learned skill. No-one is born a salesperson. They may have the looks, personality or tenacity, but the skill of selling is learned.
      • A sale does not happen. A sale is built. Just like a building, if it is built on a good foundation, it will outlast the builder. The objective of the sale is not to get a one time deal, but to build a long term client, who stays loyal to your company long after the salesperson has gone.
      • This program is designed to take salespeople at all levels of experience, and allow them to learn how to sell to the needs of a client ( some of which the client may not even be aware), and thereby build a long term relationship with the client.
      • It is essential that the sales manager/s be on the sales training. This is to ensure that the processes taught can be coached and inculcated effectively.
      • At the end of this course participants will have gained an understanding of the following:
      • Communicate effectively
      • Listen actively with empathy and understanding
      • Deal with conflict
      • Manage change and diversity
      • Enhance their flexibility
      • Enhance their tolerance
      • Maintain / improve their personal attitude
      • Cope with stress
      • Use others strengths to supplement their own weaknesses
      • Identify a customer’s dominant buying motive
      • Apply a seven-step structure to building a sale
      • Keep a prospecting bank
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: One day
      • Whether it’s good or bad times, a business has to sell its products or services. The truth is that as time progresses, and competition becomes more fierce, clients tend to become more circumspect as to where and when they invest their money. So if the client's goalposts move, we need to find out where they are moving to, and adapt our sales strategies accordingly. If we don’t, our competition could be making sales off our customers.
      • This workshop is not designed to teach someone how to sell. It is designed for those that are already selling, and would like to learn strategies that will increase and solidify their sales.
      • At the end of this course participants will have gained an understanding of the following:
      • Strategies for finding the potential customers that have a need for your product, and money to spend
      • Strategies to “ring-fence” your existing customers to keep the competition out
      • How to build “value-add” relationships that make clients want to spend money with you
      • How to become the “go-to” person when your client has a need
      • How to sell in such a way that price is not an issue
      • How to invest your time and effort where it will get the best return
      • Keep a prospecting bank
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: Two days
      • Sales Managers have one of the toughest jobs in the world! I know that because I’ve worked with hundreds and I was one long enough to know. Why? You have management driving you like a dog, you have fewer resources than most other department heads, none of the other departments are cooperative, sales departments are dumped on like no other, you deal with prim donnas, weaklings, self proclaimed studs, whiners, complainers, excuses, and you typically close most of the business yourself.
      • So I hope to impart some help for those of you that reside between a rock and a hard place. Sales management can be a great place if you have equality between authority and responsibility. However if this equilibrium is out of kilter one degree you are trapped in a world of frustration!
      • At the end of this course participants will have gained an understanding of the following:
      • 1) Good sales managers employ the right people – not everyone can be a sales person, just as not everyone can be an accountant or doctor or nuclear physicist. Good sales managers are very careful about who they employ. They look for people with zeal and hunger, with a high energy drive and an attitude of permanent optimism. Good sales people make good sales teams.
      • 2) Good sales managers train their salespeople to close deals – too often the sales training provided is geared mainly toward product knowledge. This is necessary, but it doesn’t help that the salesperson is a product specialist and yet is unable to close deals. Companies don’t pay sales salaries for the knowledge that the sales person has. They pay for the deals closed.
      • 3) Good sales managers focus 80% of their time and attention on the prospecting pipeline of their salespeople – sales is not about techniques or tricks. Sales is a numbers game – the more customers I can get in front of, the more deals I will close. I don’t have to be a particularly good salesperson. I just have to push the numbers. So good sales managers understand “pipeline management” and apply it rigorously!
      • 4) Good sales managers make sure that reward is equal to results – yes, I said results and not effort. A good sales manager manages effort, but rewards results. Because results create revenue!
      • 5) Good sales managers cull their team ruthlessly – by its very nature the sales environment is intolerant of poor or even average performance. Good sales managers make sure that they cut out the poor performers at an early stage.
      • These are the five things that the sales managers in our top 25 companies are doing on a daily basis to ensure that sales budgets are being met. And these are the same things that top sales managers around the world are doing.
      • Sales managers are not there to close deals on behalf of poorly recruited and poorly skilled salespeople. Sales managers are employed to drive sales, the life blood of all businesses!
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: Two days
      • This two-day course provides hands-on experience with regards to planning and running a project. At the end of the course you will know what you need to know in order to function effectively within a project environment.
      • Course Outline
      • 1) Theory - Managing Projects
      • Overview of Project Management and its various facets:
      • Project Scoping / Planning
      • Project Management
        • - Managing Time Lines
        • - Managing Quality
        • - Progress Meetings, (Managing Progress, Project Minutes & Change Control)
      • 2) Practical Experience - Team Participation - Planning a Project
      • Scope a Project:
      • Project Justification
      • Project Objective
      • Project Expectations
      • Project Assumptions
      • Project Risks
      • Work Breakdown Structure (Dividing the Macro project into Sub projects - Main Tasks)
      • The deliverable will be a Scope Of Work Document
      • The deliverable is that the team will be able to Scope a project themselves.
      Back to Contents Training Programs
      • (..Cont.)
      • 3) Project Mapping:
      • The various sub projects are now mapped in order to:
      • Identify the logical order of activities
      • Identify time lines per activity
      • Identify any dependencies between various tasks and sub projects.
      • Assign task oversight to team members
      • The deliverable will be a mapped layout of the project.
      • The team will be able to:
      • Map a project themselves.
      • The deliverable will be to create the project with its dependencies, and management strategies.
      • The overall training deliverable will be a Project Plan that is ready for acceptance by the project sponsor.
      • At the end of this course participants will have gained an understanding of the following:
      • Scoping and Mapping a project themselves
      • How to manage and control a project.
      • The internationally accepted PMBOK methodologies and vocabulary.
      Contact us on 011 609-1264
      • Duration: One day
      • This workshop is for anyone who needs to develop a "road-map" that allows one to deliver a project or task on time and within budget".
      • Tasks, projects or proceedings, name it whatever you like, often fail due to poor planning - or no planning at all. The reason for this is that we feel the pressure to jump in and start doing the work to meet the aggressive time schedules. We would like to be sure it's planned out before we start, but we're not quite sure where to begin, and we're always under pressure to start producing results.
      • This course provides hands-on experience with regards to planning and executing a task or project – in an uncomplicated way.
      • At the end of this course participants will have gained an understanding of the following:
      • Clearly define the end result
      • Develop a plan that leads to the "on-time" completion of the task
      • Develop an understanding of all the work that needs to be done
      • Develop an understanding of critical role-players
      • Manage the Critical Path. This is your lifeline
      • Build in "insurance" so that your project or task delivers on time every time
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration : Two days
      • The word "Team", in it's broadest sense, covers all types of interactions among a specific group of people -their conflicts, co-operative efforts and group relationships.
      • In the minds of many employers, the ability to work in a team represent an important category of "basic skills" the worker is expected to bring to the job. Technical ability is often not enough to achieve career success. Unfortunately the ability to work in a team is often the most neglected area of personal education.
      • Studies indicate that many of the people who have difficulty obtaining or holding a job, or advancing to positions of greater responsibility, possess the needed technical competence but lack the ability to work in a team.
      • This program has been designed to educate people as to why our beliefs, attitudes and behaviours sometimes cause interpersonal conflict and a lack of co-operation in our personal and work related lives. It also shows team members how to understand each other in such a way so as to acknowledge each other's strengths, and accept and strengthen each other's weaknesses. With the knowledge gained from this program, team members will learn to support each other, and thereby improve productivity, instead of wasting energy and productive time on trying to change each other.
      • At the end of this course participants will have gained an understanding of the following:
      • Understand the dynamics of their work-group
      • Apply co-operative and cohesive techniques
      • Communicate effectively
      • Listen actively with empathy and understanding
      • Deal with conflict
      • Manage change and diversity
      • Enhance their flexibility
      • Enhance their tolerance
      • Maintain / improve their personal attitude
      • Cope with stress
      • Use others strengths to supplement their own weaknesses
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration : Two days
      • Of cases that employers lose at the CCMA, the majority although substantively valid, are lost because of procedural incorrectness.
      • The purpose of a disciplinary code and procedure is to regulate standards of conduct of employees within an organisation. The aim of discipline is to consistently correct unacceptable behaviour in the workplace. This consistent application of discipline, creates clarity and certainty regarding expected performance and behaviour in the minds of workers.
      • This course is designed to give managers not only the insight, but also the skills and techniques with which to fulfil the requirements of the disciplinary procedure.
      • At the end of this course participants will have an understanding of the following:
      • Developing a mental picture of what a disciplinary hearing looks like.
      • Overview of the Disciplinary Code of Conduct.
      • Pre-disciplinary hearing stages.
      • Code of Good Practice.
      • Roles and responsibilities of parties in the hearing.
      • Preparation for a disciplinary hearing.
      • The pre-hearing phase.
      • The hearing stage.
      • Misconduct: deciding whether to charge or not to charge an employee.
      • Procedural fairness
      • Evidence (Practice and Procedure).
      • Procedural and Substantive fairness requirements for:
        • Misconduct.
        • Incapacity (poor work performance
        • Incapacity (ill health)
      • Making a choice of chairperson.
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration : One day
      • Professional, Competent, Effective personal assistants or secretaries are sought after and well compensated in today’s business. If you are in this field or are preparing to enter it, this workshop is for you.
      • Personal Assistants and/or Secretaries are key players in the management team and the business as a whole. They are a bit like the glue that holds things together. The better they are at the roles that they play, the bigger their contribution to the overall performance of the business.
      • Course Outline
      • Examining the role of the Personal Assistant and Secretary in the workplace today
      • Projecting a professional business image through professional grooming, handling telephone calls effectively and promoting the vision of the company
      • Being proactive and taking responsibility
      • Dealing with more than one boss
      • Spending time efficiently by developing planning skills
      • Managing projects effectively
      • Exploring the power of non-verbal communication
      • Developing listening skills
      • Learning how to be assertive without giving offence
      • Winning cooperation through persuasion techniques
      • Motivating yourself and others
      • Building self-esteem
      • At the end of this course participants will have gained an understanding of the following:
      • Contribute significantly to the management team
      • Move towards achieving your goals
      • Communicate clearly and assertively
      • Be proactive
      • Reduce stress
      • Manage your tasks and projects effectively
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration : One day
      • The Receptionist or Telephonist is the face and voice of an organisation.
      • The perception a client or potential client has of your company is often determined by their initial contact with the receptionist or telephonist. For this reason it is essential that the importance of the role of the receptionist/telephonist be recognised and that he/she be fully equipped to deal effectively with callers and visitors.
      • At the end of this course participants will have gained an understanding of the following:
      • Telephone Skills
      • What Customers want
      • Greeting
      • The use of voice
      • Instilling Confidence
      • Dealing with angry Customers
      • Reception Skills
      • Receiving visitors in a professional manner, including a warm and appropriate greeting.
      • Tactful ways of handling visitors who do not have appointments / tactfully dealing with difficult people.
      • Image presentation - their own and the company's, including identifying personal habits/behaviours that do not reflect a professional image.
      • Understanding consequences of poor service.
      • Understanding their role in company security.
      • Being able to "sell" products and services with credibility.
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration : One day
      • Taking minutes that accurately reflect the contents and decisions of meetings, is essential in any business.
      • Having to turn what is discussed during meetings into reader friendly action points and getting it distributed by the appointed time, is a skill that often only comes with training.
      • By the end of the course the delegates will understand the importance of taking effective, grammatically correct minutes, accurately documenting action points and confirming timelines and accountability for actions.
      • Course Outline
      • Common grammatical rules
      • Common grammatical errors
      • Writing for clarity
      • At the end of this course participants will have an understanding of the following:
      • Why should we have Minutes?
      • The Importance of the role of Minute Taker
      • Jargon at Meetings
      • Listening Skills
      • Preparation for the meeting
      • What needs to be recorded and what can be omitted
      • Writing up the minutes
      • Distributing the minutes
      • Evaluation
      • At the end of the training session each delegate will be required to write sample minutes from a fictitious role-played meeting.
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration : One day
      • This one-day workshop is for those whose job requires that they communicate effectively in writing.
      • Written communication is flowing at an increasingly rapid rate in our businesses and therefore the need for clear, readable and understandable written communication is increasing. With the majority of people today using e-mail to send information rather than picking up a phone to do so, it is imperative that we write clearly and understandably. No business can afford to waste or lose time and money - not to mention clients - due to badly written communication.
      • During this practical, engaging and interactive workshop attendees gain an understanding of:
      • Why we need better written business communication
      • How to communicate in writing and why, in the context of the business environment.
      • How to avoid the pitfalls of written English business communication
      • Basic English language rules and guidelines for preparing business communication
      • How to make yourself understood, in writing
      • Attendees will gain a better understanding of their written business communication skills and of the fundamental concepts that will help to improve this. They will complete many exercises to enhance their skills in writing e-mails, memoranda, letters and notices, as well as have the opportunity to critically evaluate writing, view examples and assess the writing of others.
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration : Two days
      • Perception is Reality - be careful what you write
      • Communication is not only about speaking or writing, it's about understanding. But not only that, it's also about the hidden messages that we send, that create an impression in the mind of the recipient, about you and / or your business. You want to be sure that just as you take care with the way that you look in order to create the right impression, so you need to take care with the way that you write as well. The way that you write has as much to do with creating the right impression, as the way that you look.
      • As more and more business communication, and for that matter personal communication, is being written (via email, twitter, Skype and so on), it is important that we learn the rules of written communication just as well as we have learned the rules of verbal communication.
      • Although a basic understanding of grammar and punctuation is necessary, the focus of this course is not on learning what nouns, pronouns and dangling participles are. It is rather about learning to construct what you write in such a way that the impression that you want the reader to have is achieved, and that the reader has exactly the same understanding as what you have.
      • At the end of this course participants will have gained an understanding of the following:
      • How to write simply and with impact
      • How to use written words to create the desired understanding in the mind of the reader.
      • Some of the basics of preparing good written communication in a business environment
      • The use of relevant humour to highlight a specific point
      • Confidence in preparing written business communication
      • This course is suitable for both 1st and 2nd language English users to improve their written business communication. It is not suitable for those who have only a most basic or rudimentary understanding of the English language.
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration : Two days
      • “ Written reports are documents which present focused, salient content to a specific audience. Reports are often used to display the result of an experiment, investigation, or inquiry. The audience may be public or private, an individual or the public in general. Reports are used in government, business, education, science, and other fields.” - Wikipedia
      • Rather than two boring days of lectures on English grammar, this inter-active workshop will take you through a step-by-step process to help you fully understand the practicalities of formal business report conventions, report structure and report layout.
      • The workshop will ensure that attendees understand the basic principles of those matters that are integral (not peripheral) to report writing, without which a report cannot be prepared, i.e.:
      • the communication process, given that a formal report is a high level communication tool
      • logic, reasoning and logical argument, given that the purpose of a formal report is to argue for certain action to be taken based on investigation/research carried out or observations made
      • the writing process – a skill that is, sadly, increasingly problematic, in the technological age
      • Formal report conventions, structure and layout
      • Attendees will enjoy interactive participation and practical exercises. Your training manual has an “Examples” section with many examples of reports, report structures and related elements that you can use after the course.
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration : One day
      • This workshop is aimed at everybody in your business.
      • Remember, your business is only as good as what your customer says it is!
      • This workshop will show you how to create a customer experience that will keep them coming back for more.
      • Of the customers that your company loses, 68% leave because they feel that you don't care about them! Shame on you. This is money that is easy to save!
      • At the end of this course participants will have gained an understanding of the following:
      • How excellent customer service impacts on the profitability of your company
      • How to establish whether you are delivering good customer service
      • That customer service is all about the experience
      • How to create an experience that pleases the customer
      • How to make a customer feel good, regardless of the circumstances
      • How to deal with a dissatisfied customer
      • What turns customers on and off
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: Two days
      • Frontline people are ALL EMPLOYEES who deal directly with customers both external and internal.
      •  
      • In days gone by, when wars were fought on foot or horseback, only the most suitable people were put into the frontline. The reasons were obvious. They had to create the perception of their army as being formidable, invincible and ready for anything!
      • Times have not changed. Although you are in business and not at war, your frontline people are the very ones that create the perception of your company as being customer friendly, or not. They are the ones that give your customer a foretaste of what dealing with your company is going to be like.
      •  
      • You want your frontline people to own a kit of fearsome techniques that will influence the perceptions of your clients. You want your clients to have the perception that your company is simply the best one to do business with.
      •  
      • This course will show your frontline people how to create a customer experience that will keep them coming back for more.
      •  
      • At the end of this course participants will have gained an understanding of the following:
      • People look for value – understand the meaning of value
      • How excellent people interaction impacts on the profitability of your company
      • How to establish whether you are delivering what’s expected
      • It’s all about the customer experience:
        • Greeting – that first impression
        • Non-verbal communication
        • Personal appearance
      • How to create an experience that pleases
      • How to provide a “delightful” experience
      • To be professional at all times
      • How to deal with a dissatisfied person
      • What turns people on and off
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: Two days
      • You only have one opportunity to make the right impression.
      • Every presentation that you do causes people to form a perception about you, your company and your product. Your job is to make sure that the perception gained is the perception you planned - and you only get one crack at it.
      • The objective of this workshop is for you to learn the skills necessary for effectively delivering your ideas, in order to generate your planned results.
      • For many people the fear of doing a presentation is greater than the fear of dying. If this applies to you, this course will help you to overcome that fear, and be relaxed while delivering great presentations.
      • At the end of this course participants will have gained an understanding of the following:
      • How to present dynamically, with power, and without fear
      • How to use the room to your advantage
      • How to "play" to people's differing emotions
      • How to control your audience in order to get the questions that you want asked
      • How to control with your pen
      • How to adapt your presentation method to the situation at hand
      • The use of body language
      • How to create "allies" in the audience
      • How to design clear visual presentations that have impact
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration Four days (Structured as 4 contact days spread over two months)
      • “ Coaching is about performing at your best through the individual and private assistance of someone who will challenge, stimulate and guide you to keep growing.”
      • Lou Holtz stated that:- "Ability is what you are capable of doing. Motivation determines what you do, but ATTITUDE determines how well you do it".
      • Coaching is not training. It is rather helping people develop the necessary qualities with which to apply their skills effectively.
      • Coaching is done "on the job". It is done by people that are not only respected and admired for the application of their skills, but also for their ability to get the best out of others.
      • This course aims to give coaches the tools whereby they are able to develop the qualities needed to be effective coaches.
      • At the end of this course participants will have gained an understanding of the following:
      • Effective communication skills
      • Effective listening skills
      • To understand what coaching is
      • To set up a coaching session
      • How to build rapport
      • How to assess the situation
      • How to provide constructive feedback
      • How to encourage and facilitate positive change
      • How to develop coaching skills
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration One day
      • Often, when we employ people we look at their personality and how "likeable" they are. Most people have the ability to sell themselves, but do they really have the ability to negotiate?
      • Negotiating is a learned skill. No one is born a skilled negotiator. They may have the looks, personality or tenacity, but the skill of negotiating is learned.
      • Negotiations do not happen. A negotiation is built. Just like a building, if it is built on a good foundation, it will outlast the builder. The objective of the negotiation is the same. Not to get a one-time deal, or win at someone else's expense, but rather to build long-term trusting relationships within which business can be done.
      • This program is designed to take people at all levels of experience, and allow them to discover how to "stack the odds in their favour" when entering a negotiation situation.
      • It will allow them to learn self-discipline and self-motivation, and self confidence.
      • At the end of this course participants will have gained an understanding of the following:
      • Effective communication skills
      • Effective listening skills
      • Effective conflict management skills
      • Attitude
      • Recognizing the other sides' communication / listening style
      • Establishing a receptive negotiating climate
      • Determining the objective
      • Discovering the "Dominant Buy-in Motive"
      • Setting joint parameters
      • Presenting a solution
      • Dealing with objections
      • Reassuring
      • Closing
      • Managing the time you have
      Back to Contents Training Programs Contact us on 011 609-1264
      • Duration: Two days
      • Any person that encourages people to participate actively in an activity designed to promote learning and knowledge, is a facilitator. Facilitators are indispensable in helping to manage the smooth flow of many processes and challenges that are integral to the existence of an organisation.
      • They assist managers and employees to communicate and interact effectively with each other, as well as help foster a sense of belonging and ownership.
      • A prerequisite of the facilitator includes ‘self-awareness’. Being friendly, open, non-judgmental, communicative, persuasive and confident are also important qualities; Credibility goes without saying.
      • This course will help the attendee to learn and develop effective facilitation skills and techniques.
      • Course pre-work
      • Upon registration the attendees will receive a topic which they will be required to present as 10-minute facilitated workshop.
      • At the end of this course participants will have gained an understanding of the following:
      • How adults learn
      • How to focus on creating understanding rather than just transmitting information
      • How to promote participation
      • The rules of brainstorming in order to achieve maximum effect
      • How to construct and use visual aids to support the learning process
      • How to use coaching methodology as a learning mechanism
      • The use of role play to promote understanding
      • How to facilitate the learning flow
      • How to set up your venue
      Back to Contents Training Programs Contact us on 011 609-1264
    • Back to Contents Merit Business Institute is able present seminars and short talks on any of the topics covered in any of our training courses. Please contact our offices on 011 609-1264 to for further information Other Services Contact us on 011 609-1264
      • Merit Business Institute is able to consult to your organisation in the areas of human capital development and productivity structure and process.
      Back to Contents Other Services Contact us on 011 609-1264
      • Merit Business Institute is available for one-on-one management coaching sessions, in order to assist managers in applying the skills of productivity management.
      Back to Contents Other Services Contact us on 011 609-1264
      • The cost to a company of recruiting the wrong person is astronomical. Once the "wrong" person's employment has terminated and they leave the company, it is estimated that the direct and indirect (hidden) costs of replacing that person are in the region of five to seven times their annual salary. Thus recruiting the right individual for the job is one of the most important decisions employers will ever make.
      • Your productivity and performance management problems will be simplified by making sure that you’ve got the right person for the right job at the right time for the right reason and at the right price .
      • Merit Business Appointments focuses on high level recruiting (R500,000 p/a CTC and above).
      • Contact us for more information on the nuts and bolts of the process.
      Back to Contents Other Services Contact us on 011 609-1264