How Open Data is Making Banks Behave Better. Really.
by Merici Vinton, Strategist at Made by Many on Nov 25, 2013
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When setting up the CFPB, we set out to make the consumer financial marketplace better for consumers. ...
When setting up the CFPB, we set out to make the consumer financial marketplace better for consumers.
One way to do that was through making government work better - by asking the right questions and being smart about our regulations. Another way was through releasing the complaints we received from people about their financial products (credit cards, bank accounts, mortgages, student loans, credit ratings, etc).
We fought the internal - and external - battles to make this happen.
Now, over a year later, the impact is clear - banks are paying attention to the complaints they are receiving.
They are stepping up their customer service. Creating and communicating their processes.
The CFPB is using this data to spot macro trends, as well as pass on the individual complaints.
And all of this data is in the public - at least one startup is using it as a part of their product, as well as countless journalists.
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