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M12S01 - The Information Tsunami: Where We Are and How to Move Forward
 

M12S01 - The Information Tsunami: Where We Are and How to Move Forward

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From the MER Conference 2012 ...

From the MER Conference 2012

Speakers:Jim Coulson and Andy Moore

Although organizations have made significant progress in defining their requirements and suitable technologies have been developed to support these needs, the painful reality is: despite sophisticated change management efforts, sustainable implementation and compliance throughout an organization is rare.

Two experts bring their broad experience to consider how records management and knowledge management are in fact entwined - and how this affects success with information management implementations.

The objective of this session is to probe emerging information management models and their probability in satisfying both corporate stakeholders with compliance and end users in getting their work done.

This session brings a better understanding of:

- The current state of Electronic Records and Information Management - why it has evolved this way and what needs to be done to finally see success,
- The natural jurisdictions of accountability and responsibility for managing information and records in an organization,
- The financial, social and business structures that must be in place to ensure a sustainable electronic records and information management environment,
- How to motivate senior management and business operations people in moving your electronic records and information management program forward.

This session provides a unique opportunity to share the candid insights of two industry experts who bring both diverse perspectives to current issues as well as provocative new ideas for future resolutions.

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    M12S01 - The Information Tsunami: Where We Are and How to Move Forward M12S01 - The Information Tsunami: Where We Are and How to Move Forward Document Transcript

    • Cohasset Associates, Inc. NOTES The Information Tsunami: Where We Are and How to Move Forward Jim Coulson, Partner Andy Moore CCIM Consulting LLC KMWorld Magazine Agenda • Current state of Electronic Records and Information Management – Why it has evolved this way • What needs to be done to finally see success – The natural jurisdictions of accountability and responsibility for managing i f i information and records i an organization, ti d d in i ti – The insidious effects of Social Media on information management • How to motivate senior management and business operations people in moving your eRIM program forward – The financial, social and business structures that must be in place to ensure a sustainable eRIM environment 2 2 Current State of eRIM • Why are so many implementations failing? • Legal’s mission does not include being an Implementer • IT’s mission is focused on Technology Delivery • One size fits all enterprise rules and tools tossed over the wall for the business to figure out how to implement 3 32012 Managing Electronic Records Conference 1.1
    • Cohasset Associates, Inc. NOTES Why has it evolved this way? • Records Managers missed the opportunity to lead their organizations • Now is a second and last chance for RIM Technology (Tools) Process (People) 4 Who should be involved and why? Value: Utility or business purpose of specific information Duty: Legal obligation for Specific container specific information of information The future RIM has a role in all 3 areas 5 What are the dynamics of this involvement? • Stakeholders – Legal, IT, Business, RIM – Also C-level, Tax, HR, Compliance, Audit and Vendors – Interests, Strengths and Weaknesses of each in supporting implementation – Also Conflicting Interests – Politics, lack of organization, leadership, geographic diversity – Winding road of vendor solutions not always what users need • How do you build a successful implementation in this complex environment, confluence of interests 62012 Managing Electronic Records Conference 1.2
    • Cohasset Associates, Inc. NOTES What needs to be done to finally see success • The natural jurisdictions of accountability and responsibility for managing information and records in an organization • The insidious effects of Social Media on information management • What is the role of standards, like GARP and are there other standards that matter? 7 Motivating Senior Management • Why should Senior Management care? – Value/Risk equation • Structures that must be in place to ensure a sustainable eRIM environment: – Financial – are we budgeting properly? – Social – are we providing collaboration? – Business – are we speaking the right language? 10 Motivating the Business • Implementation success depends on business users: – taking responsibility for the management of their information – becoming capable of understanding and conveying their information management needs – h i th ability to embrace and adapt to change having the bilit t b d d tt h • Why should the business care? – Help them define their processes formally – Work through their Information Management requirements – Understand “Business Records” vs. “other information” – Familiarize tech choices for non-tech savvy 112012 Managing Electronic Records Conference 1.3
    • Cohasset Associates, Inc. NOTES Summary  Messaging Points:  It’s all about their world not yours – need to connect with all stakeholders in their language  Business Process implementation is next frontier  3 Information Value Groups – Simple/Effective  Exception-based management of Records  Disposition rather than Retention 13 Questions / Comments Jim Coulson, Partner CCIM Consulting LLC (508) 836-5575 jcoulson@ccimconsulting.com Andy Moore KMWorld Magazine (207) 236-0331 andy_moore@kmworld.com 142012 Managing Electronic Records Conference 1.4