[CEC] Basic Etiquette - Van Lang University

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Presentation about etiquette of Commerce's English Club, from Van lang University

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[CEC] Basic Etiquette - Van Lang University

  1. 1. WHAT IS THE BASIC ETIQUETTE?
  2. 2. DEFINITION A set of rules for behaving correctly in social [Macmillan Dictionary]
  3. 3. BASIC ETIQUETTE  Practice basic courtesy.  Hold doors open for other people  Speak politely.  Give up your seat on public transportation.  Congratulate people.  Be a courteous driver.  Know how to greet people.  Manage introductions with grace.  Groom yourself appropriately.  Write thank-you notes.
  4. 4. DINING MANNERS
  5. 5. Don't chew with your mouth open Say "excuse me" whenever you need to leave the table. Ask for someone to pass you a dish or a seasoning. Don't put your elbows on the table when you're eating. Know how to manage informal and formal place settings. Hold your utensils Know how to rest your utensils.
  6. 6. DINNING MANNERS
  7. 7. OFFICE ETIQUETTE
  8. 8. PHONE ETIQUETTE
  9. 9. PHONE ETIQUETTE  Only use your phone in appropriate settings.  Ensure the number you have is correct.  Check your voice!  Practice basic conversational courtesy  Give people a chance to answer their phone!  Know how to answer the phone.  Put someone on hold politely
  10. 10. SITUTATION 1 1. You texted someone a really personal message and realized it went to the wrong person. 2. I work with a person who won’t stop talking. I can’t get my job done because he walks in my office, sits down and won’t leave.
  11. 11. INTERNATIONAL ETIQUETTE  Chinese like to be formally introduced and if they at first seem unfriendly, it is because they are taught not to show emotion.  Chinese expect to greet people with a handshake and may nod or slightly bow the head.  Never call someone by their last name.  Too much praise is considered poor etiquette. Do not overdo your thanks CHINA
  12. 12. INTERNATIONAL ETIQUETTE  First impressions really count, including good dress sense.  Don't get too friendly too soon.  Be punctual for meetings.  A nod of the head will generally suffice.  A bow of the head also expresses thanks or an apology.  Gifts such as souvenirs from your home country are gratefully accepted ITALYJAPAN
  13. 13. INTERNATIONAL ETIQUETTE  Spain  Handshakes are generous but don't be the first to use body contact.  Personal qualities are valued over professional ability so be prepared to spend time getting to know your host.  Do not be offended if your host is late as most Spaniards do not take punctuality for business meetings seriously.
  14. 14. INTERNATIONAL ETIQUETTE  http://www.youtube.com/watch?v=_hYO_ZNUF-Y AMERICAN etiquette
  15. 15. CONSERVATION ETIQUETTE  http://www.youtube.com/watch?v=H0a_vUhhAks Conversation
  16. 16. JUST FOR FUN
  17. 17. THANK YOU FOR ATTENDING!

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