Advancing Leadership Communication
Text Message In 4 hr training on communication
Expectations <ul><li>Communication </li></ul><ul><li>Open Door Policy </li></ul><ul><li>Gossip & Rumors – YMCA or TMZ? </l...
 
 
 
 
 
 
Go to the chart pad Mike
Senders & Receivers
Communication Mediums
C = B log 2  (1 + S/N)
 
John Hay, Secretary of State 1899
 
When OPD Works… <ul><li>Listen with empathy (trust & understanding) </li></ul><ul><li>Leaders are accessible </li></ul><ul...
 
 
Strong Leaders
 
 
Review of General Psychology (Vol. 8, No. 2, pgs. 78-79 The common definition of gossip is any conversation between two or...
 
My favorite gossip subject…
No…the other one
 
Protection…
 
 
Addressing Rumors…
 
 
 
 
Authenticity & Transparency <ul><li>Establishes credibility over time </li></ul><ul><li>Eliminates need to be on defense <...
Bad News…
Delivering Bad News
<ul><li>Own the bad news </li></ul><ul><li>Bad news is not wine – it does not age well  (ask Exxon)…Jupiter? </li></ul><ul...
Receiving Bad News
<ul><li>Understand the position of the sender (empathy) </li></ul><ul><li>Shut up and listen </li></ul><ul><li>Legitimize ...
<ul><li>Tom Peters: </li></ul><ul><li>The problem is never the problem.  The response to the problem is almost always the ...
 
 
 
 
Tom Peters Vid
<ul><li>Open door </li></ul><ul><li>Open heart </li></ul><ul><li>Open mind </li></ul><ul><li>Open eyes </li></ul><ul><li>O...
 
Is Jim Grosso Multi-tasking?
 
Huddle – Play – Huddle
Huddle – Play – Huddle <ul><li>Huddle – Play – Huddle –  Play – Huddle – Play – Huddle – Play – Huddle – Play… </li></ul><...
 
 
 
 
Achieving 50 Million… <ul><li>Radio = 38 years </li></ul><ul><li>TV = 13 years </li></ul><ul><li>Internet = 4 years </li><...
 
Closing & Wrap <ul><li>Advancing Leadership </li></ul><ul><li>Wave 4 = New Network, Stay Connected </li></ul><ul><li>Sende...
Extra Stuff?
Linchpin: Are You Indispensable? by Seth Godin (Hardcover - Jan. 26, 2010) Rework by Jason Fried and David Heinemeier Hans...
Is it possible to over-communicate?
NSFW vs. SFW
SFW <ul><li>Is it SFW to criticize or question a plan that your boss loves? </li></ul><ul><li>Is it SFW to launch a progra...
I’m Mad At Everyone <ul><li>No, not you. </li></ul><ul><li>I'm angry at the idea of 'everyone' and what they want and what...
THANK YOU
Communication Cloud <ul><li>advancing   audience   authenticity   cognizant   communication   connected   credibility   de...
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Advancing Leadership 2010

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Presentation for YMCA Advanced Leadership Program 2010. Subject: Communication

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Advancing Leadership 2010

  1. 1. Advancing Leadership Communication
  2. 2. Text Message In 4 hr training on communication
  3. 3. Expectations <ul><li>Communication </li></ul><ul><li>Open Door Policy </li></ul><ul><li>Gossip & Rumors – YMCA or TMZ? </li></ul><ul><li>Bad News </li></ul><ul><li>Art </li></ul><ul><li>Huddle – Play – Fumble? </li></ul><ul><li>Communication Landscape (SocMed) </li></ul><ul><li>Extra: NSFW </li></ul>
  4. 10. Go to the chart pad Mike
  5. 11. Senders & Receivers
  6. 12. Communication Mediums
  7. 13. C = B log 2 (1 + S/N)
  8. 15. John Hay, Secretary of State 1899
  9. 17. When OPD Works… <ul><li>Listen with empathy (trust & understanding) </li></ul><ul><li>Leaders are accessible </li></ul><ul><li>Leaders do not solve the problem – they monitor its resolution (coach) </li></ul><ul><li>Provides leaders with valuable insight </li></ul><ul><li>Fosters greater employee understanding and morale </li></ul><ul><li>Improves organization - strength </li></ul>
  10. 20. Strong Leaders
  11. 23. Review of General Psychology (Vol. 8, No. 2, pgs. 78-79 The common definition of gossip is any conversation between two or more people about another person who is not there.
  12. 25. My favorite gossip subject…
  13. 26. No…the other one
  14. 28. Protection…
  15. 31. Addressing Rumors…
  16. 36. Authenticity & Transparency <ul><li>Establishes credibility over time </li></ul><ul><li>Eliminates need to be on defense </li></ul><ul><li>Eliminates endless cycle of CYB </li></ul><ul><li>Rises above noise, distractions and rumors </li></ul><ul><li>Helps with bad news </li></ul><ul><li>Nice segue, geek </li></ul>
  17. 37. Bad News…
  18. 38. Delivering Bad News
  19. 39. <ul><li>Own the bad news </li></ul><ul><li>Bad news is not wine – it does not age well (ask Exxon)…Jupiter? </li></ul><ul><li>Be clear </li></ul><ul><li>Be brief </li></ul><ul><li>Keep the organization at the forefront </li></ul><ul><li>Shut up and listen </li></ul><ul><li>Be concerned – and prove it </li></ul>
  20. 40. Receiving Bad News
  21. 41. <ul><li>Understand the position of the sender (empathy) </li></ul><ul><li>Shut up and listen </li></ul><ul><li>Legitimize emotions </li></ul><ul><li>Avoid getting emotional </li></ul><ul><li>Keep the organization at the forefront </li></ul>
  22. 42. <ul><li>Tom Peters: </li></ul><ul><li>The problem is never the problem. The response to the problem is almost always the real problem* </li></ul><ul><li>*Perception is all there is! </li></ul>
  23. 47. Tom Peters Vid
  24. 48. <ul><li>Open door </li></ul><ul><li>Open heart </li></ul><ul><li>Open mind </li></ul><ul><li>Open eyes </li></ul><ul><li>Open ears </li></ul><ul><li>Shut mouth </li></ul>
  25. 50. Is Jim Grosso Multi-tasking?
  26. 52. Huddle – Play – Huddle
  27. 53. Huddle – Play – Huddle <ul><li>Huddle – Play – Huddle – Play – Huddle – Play – Huddle – Play – Huddle – Play… </li></ul><ul><li>Or </li></ul><ul><li>Huddle – Play – Huddle…Huddle – Play – Huddle </li></ul>
  28. 58. Achieving 50 Million… <ul><li>Radio = 38 years </li></ul><ul><li>TV = 13 years </li></ul><ul><li>Internet = 4 years </li></ul><ul><li>Facebook = 2 years </li></ul><ul><li>(YMCA has 21 million members in the U.S. after 158 years) </li></ul>
  29. 60. Closing & Wrap <ul><li>Advancing Leadership </li></ul><ul><li>Wave 4 = New Network, Stay Connected </li></ul><ul><li>Senders & Receivers </li></ul><ul><li>Be cognizant of your audience </li></ul><ul><li>The list of communication mediums only grows </li></ul><ul><li>Open Door Policy </li></ul><ul><li>Gossip can be useful – rumors can be destructive </li></ul><ul><li>Always keep the YMCA at the forefront </li></ul><ul><li>Everyone wants to feel valued </li></ul><ul><li>Listen </li></ul><ul><li>Authenticity and transparency will lead to credibility </li></ul><ul><li>The landscape of communication is evolving </li></ul><ul><li>Do, say and say about unto others… </li></ul><ul><li>Become the LEADER you’d love to follow </li></ul>
  30. 61. Extra Stuff?
  31. 62. Linchpin: Are You Indispensable? by Seth Godin (Hardcover - Jan. 26, 2010) Rework by Jason Fried and David Heinemeier Hansson (Hardcover - Mar. 9, 2010) UnMarketing: Stop Marketing. Start Engaging. by Scott Stratten (Hardcover - Sept. 7, 2010)
  32. 63. Is it possible to over-communicate?
  33. 64. NSFW vs. SFW
  34. 65. SFW <ul><li>Is it SFW to criticize or question a plan that your boss loves? </li></ul><ul><li>Is it SFW to launch a program without having every single meeting beforehand? </li></ul><ul><li>Is it SFW to engage your members honestly with authenticity and transparency? </li></ul><ul><li>Take the time to revisit what’s safe where you work. </li></ul>
  35. 66. I’m Mad At Everyone <ul><li>No, not you. </li></ul><ul><li>I'm angry at the idea of 'everyone' and what they want and what they say. </li></ul><ul><li>Everyone says you should dress a certain way. </li></ul><ul><li>Everyone says you should behave a certain way. </li></ul><ul><li>Everyone says you should not ask questions. </li></ul><ul><li>Everyone is upset at what you did. </li></ul><ul><li>Everyone knows you should listen to your members and do what they say. </li></ul><ul><li>Everyone says you need to go to a 'good' college. </li></ul><ul><li>You get the idea. That everyone. </li></ul><ul><li>The one that's almost always wrong. </li></ul>
  36. 67. THANK YOU
  37. 68. Communication Cloud <ul><li>advancing audience authenticity cognizant communication connected credibility destructive door everyone evolving feel forefront gossip grows keep landscape lead leadership list listen mediums network open others policy receivers rumors senders stay transparency unto useful valued wants wave ymca </li></ul>
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