Business at Work <ul><li>Communication in Business </li></ul><ul><li>What is Communication? </li></ul>
<ul><li>The sender formulates the message. </li></ul><ul><li>Appropriate means of communication is chosen. </li></ul><ul><...
Objectives of Communication. <ul><li>To provide information. </li></ul><ul><li>To give instructions. </li></ul><ul><li>Mak...
Channels of Communication. <ul><li>Internal. </li></ul><ul><li>External. </li></ul><ul><li>Vertical & lateral. </li></ul><...
Communication Flows in Business <ul><li>Customers  Suppliers  Shareholders  Public </li></ul><ul><li>External Communicatio...
Types of Communication <ul><li>Formal. </li></ul><ul><li>Informal. </li></ul><ul><li>Restricted. </li></ul><ul><li>Open. <...
Communication Technology <ul><li>Web technology & the internet. </li></ul><ul><li>E-mail. </li></ul><ul><li>World wide web...
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Business At Work Comms

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Looks at the process of communication within a typcal organisation

Published in: Business, Technology
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Business At Work Comms

  1. 1. Business at Work <ul><li>Communication in Business </li></ul><ul><li>What is Communication? </li></ul>
  2. 2. <ul><li>The sender formulates the message. </li></ul><ul><li>Appropriate means of communication is chosen. </li></ul><ul><li>The message is sent. </li></ul><ul><li>The message is interpreted. </li></ul><ul><li>Receipt of the message is confirmed. </li></ul><ul><li>The message is acted upon </li></ul><ul><li>The Process of Communication </li></ul>
  3. 3. Objectives of Communication. <ul><li>To provide information. </li></ul><ul><li>To give instructions. </li></ul><ul><li>Making checks & receiving feedback. </li></ul><ul><li>Negotiation. </li></ul><ul><li>To receive confirmation. </li></ul>
  4. 4. Channels of Communication. <ul><li>Internal. </li></ul><ul><li>External. </li></ul><ul><li>Vertical & lateral. </li></ul><ul><li>Upwards. </li></ul><ul><li>Downwards. </li></ul>
  5. 5. Communication Flows in Business <ul><li>Customers Suppliers Shareholders Public </li></ul><ul><li>External Communications </li></ul><ul><li>The Business </li></ul><ul><li>Directors </li></ul><ul><li>Managers </li></ul><ul><li>Up & down communications </li></ul><ul><li>Supervisors </li></ul><ul><li>Internal Communications </li></ul><ul><li>Assistants </li></ul><ul><li>Lateral communications across all departments </li></ul>
  6. 6. Types of Communication <ul><li>Formal. </li></ul><ul><li>Informal. </li></ul><ul><li>Restricted. </li></ul><ul><li>Open. </li></ul><ul><li>Written. </li></ul><ul><li>Verbal. </li></ul>
  7. 7. Communication Technology <ul><li>Web technology & the internet. </li></ul><ul><li>E-mail. </li></ul><ul><li>World wide web. </li></ul><ul><li>Intranet. </li></ul><ul><li>Mobile communications. </li></ul>

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