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VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
VMOBILE TECHNICAL TRAINING
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VMOBILE TECHNICAL TRAINING

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  • 1. m-Commerce at its Best All Access, All for You.
  • 2. Registration • Technopreneur/TechnoUser Using Registration Card thru SMS • Technopreneur/TechnoUser Using Registration Card via Web • TechnoUser Registration thru iREG • TechnoUser Registration thru RAP
  • 3. How To Register Technopreneur/TechnoUser Using Registration Card thru SMS Step 1 • LX REG <LXID#> <SAC> <Birth Date> <Telco> <Full Name> Ex. LX REG 5401234567 1601234567 12-01-1970 GLOBE Juan dela Cruz Step 2 • LX CHGADDR <LXID#> <PIK#> <Complete Address> Ex. LX CHGADDR 5401234567 123456 1906 Galleria Corp Center Ortigas
  • 4. How To Register cont’d. Technopreneur/TechnoUser Using Registration Card via Web • Log on to www.loadxtreme.ph • Click on the No Account? click here • Fill out the information box • Click “Submit” • “Successfully Created Your Account” then copy your PIK
  • 5. Technopreneur/TechnoUser Using Registration Card via Web
  • 6. Technopreneur/TechnoUser Using Registration Card via Web cont’d.
  • 7. Technopreneur/TechnoUser Using Registration Card via Web cont’d.
  • 8. Technopreneur/TechnoUser Using Registration Card via Web cont’d.
  • 9. How to Register cont’d. TechnoUser Registration thru iREG • For Technopreneur with 54 series ID number • Thru SMS ONLY LX iREG Technopreneur ID#/PIK#/TechnoUser Cellphone#/Telco/Full Name/Birth Date/Address Ex. LX iREG 5401237456/123456/09153135252/SMART/Juan dela Cruz/12-15- 1970/1906 Galleria Corp. Center Ortigas
  • 10. How To Register cont’d. TechnoUser Registration thru RAP • For TechnoUser Only • Thru SMS ONLY LX RAP TechnoUser ID#/PIK#/TechnoUser Cellphone #/Telco/Full Name/Birth Date/Address Ex. LX RAP 6123456789/123456/09151234567/GLOBE/Juan dela Cruz/12-25-1970/1906 Galleria Corp. Center Ortigas
  • 11. How to Access LoadXtreme
  • 12. How LoadXtreme Works • Using Your Mobile Phone To: 09215500078 LX: Customer 09285558888 successfully loaded with S30X. Trans. Ref. No. 123456. Bal.: 580.00 LX LOAD 5812345678 112233 S30X 09285558888 1 New Message from LoadXtreme  Account ID is Valid  PIK is Valid  LoadWallet Balance is sufficient LOADED! From: LoadXtreme Your ID Number and PIK Send to Your Assigned Gateway Customer Mobile Phone Number Product Code
  • 13. How LoadXtreme Works • Online Loading (www.loadxtreme.ph) 5812345678 ●●●●●● ID Number Your PIK (Personal Identification Key 09285558888
  • 14. Outstanding Features • Real time web reports • Cellphone ACL • Host IP ACL • List TechnoUsers • GRO Earnings • etc...
  • 15. Basic SMS Commands To Change PIK • LX CHGPIK <LXID#> <PIK#> <New PIK#> LX CHGPIK 5401234567 123456 456789 • Go to www.loadxtreme.ph To Change Cellphone • LX NEWCEL <LXID#> <PIK#> <New CP#> LX NEWCEL 5401234567 123456 09201234567
  • 16. Basic SMS Commands cont’d. To Check Balance • LX BAL <LXID#> <PIK#> LX BAL 5401234567 123456 To Change Address • LX CHGADDR <LXID#> <PIK#> <Complete Address> Ex. LX CHGADDR 5401234567 123456 Unit 1906 Galleria Corp. Center Ortigas
  • 17. Basic SMS Commands cont’d. To Transfer Loadwallet • LX TRANSFER <TECHNOPRENEUR ID> <PIK#> <LXLOAD> <Amount> <TechnoUser ID#> <Technouser Cellphone #> Ex: LX TRANSFER 5431234567 123456 LXLOAD 500 6234567890 0915789100
  • 18. Basic SMS Commands cont’d. To Sell Load • LX LOAD <LXID#> <PIK#> <Product Code> <Customer Cellphone# Ex: LX LOAD 5431234567 123456 G50x 0915678900 • LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone # Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900
  • 19. Gateway • Globe 0917-5522615, 09175522616 • Smart 09285220815, 09285220772 • Sun 09228587514
  • 20. How to Replenish LoadWallet • Bank Deposits (Same-day crediting) – No Inter-branch Deposit Charge nationwide except for Metrobank.
  • 21. How to Replenish LoadWallet • Reload LoadXtreme via SMS Auto-Debit (Same-Day) – Enroll your CA/SA – Send SMS Request – Your enrolled account will be debited automatically • LX BDODEBIT LX ID#/PIK#/Amount to debit Ex. LX BDODEBIT/5401234567/123456/4000
  • 22. How to Replenish LoadWallet • Bills Payment – Same-Banking-Day Credit – ATM, OTC, Auto-Debit and Internet •
  • 23. Smart Money and G-Cash • Same-Day crediting • 1% Pass-on Service Fee
  • 24. Basic SMS Commands • Reload Command LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Account#/ Date/Time 9am to 12nn----2-4pm 12:01 to 7pm---8-10pm 7:01 onwards---11am onwards the next day
  • 25. Loadwallet Replenishment Delays • Lack of LX RELOAD notification command • Multiple individual claims • Incomplete or erroneous information • Insufficient amount
  • 26. LoadXtreme® System Behavior • 3-error trapping rule • Telco warning notification – LX: Warning. No confirmation from TELCO for G50X to 09152504888 on 09/17/2008 10:15:05. Pls verify receipt of load w/ customer. LOAD restored:74.40 • 30-minutes stale request feature – LX: LOAD command for 09222649222 sent on 09/16/2008 18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75
  • 27. LoadXtreme System Behavior cont’d. • Circumventing 5-min. Trap -Useful for legitimate multiple requests LX LOAD <LXID> <PIK> <Product Code> <Customer Cellphone #> <Prefix> Ex. LX LOAD 5401234567 123456 G50x 09156789101 A
  • 28. Common Problems • Loading delays. – Telco congestion. – Telco OTA system unavailability or under maintenance. • Customer ‘non-receipt’ of otherwise successful loading – Check customer number – Have customers check their message Inbox – Have customer check their balance – Have customers restart their cellphones – Check the product code used ( G100, G100x, SBRO100)
  • 29. Common Problems cont’d. • Invalid product code and invalid cellphone reply - S3Ox, SBR0100, O91675858OO • No reply from system - LXLOAD - LX LAOD - LX RELAOD
  • 30. How to Reach Customer Service • Textcare -09212122191,09236036631,09278538041 Format: UID# <space> <Message> • Ticket Support System • Landline- (02) 311-3000
  • 31. Ticket Support System
  • 32. Ticket Support System cont’d.

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