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CV Melva González1Curriculum VitaePersonal informationFirst name / Surname M. Elba González VazquezAddress Kleiststr. 23, 65187 Wiesbaden (Germany)Tel. +49 1706860448E-mail firstname.lastname@example.orgNationality SpanishDate of birth 6 September 1969Gender FemaleProfessional CareerFebruary 2013 FRESKO e. V. Wiesbaden, Germany Business German Course with a traineeship of 5 weeks due in May 2013.November 2011 Family Zinn, Wiesbaden GermanyTagesmutter (Part Time) I am in charge of three kids between the ages of six and nine years old.Jan 2011 – Jun 2011 Viajes Pindoria S.L., Las Américas, Adeje, Tenerife, SpainTravel AgencyAffiliates’ Program Manager Recruited by Travel Agency to launch Affiliates’ Program Research of potential Affiliates on Internet and official boards Set-up meetings with potential Affiliates to introduce program Contracts Contact with IT department to install Affiliates on the clients websites After sales Service and PR Continuous development of product Communication via Facebook, Twitter and other social networksMay 2009 – Oct 2010 Pazo de Bendoiro, Pontevedra, SpainSmall boutique hotel, specialised in events, especially weddings, capacity for up to350 peopleEvent Sales & Operations Manager (Maternity coverage) Researching markets to identify opportunities for events Liaising with clients to define precise event requirements Making detailed offers for events Setting up / managing a budget Planning room layouts and entertainment program, as required Coordinating staffing requirements and briefing Post-event evaluation
CV Melva González2Nov 2006 – Feb 2009 Silverpoint Hotels & Resorts, S.L. (formerly Excel Hotels & Resorts)Los Cristianos, SC Tenerife, SpainTimeshare resortDeputy Hotel General Manager Working with Director to prepare and manage the budgets valued at morethan €9m in 2008 Working with Director to prepare and manage CAPEX valued at almost €3min 2008 Direct management and supervision of F&B within the complex Quality control of apartments together with the Housekeeping &Maintenance Departments Supervision of all departments in compliance with corporate level standards Direct involvement in implementing the HACCP system Participation in company’s cross-training program and actively involved inmanaging team at other resorts Chairperson of Committee on Occupational Health & Safety, Member of theEmergency Committee Duty Manager (weekend rota coverage) for the company’s five complexesNov 2005 – Sep 2006 Barnsdale Hall Hotel & Resort, Oakham, Rutland, UKHotel, Conference Centre & SpaDeputy Hotel General Manager Overseeing and managing F&B operations, supervising housekeepers andporters Directly involved in recruiting and training hotel staff in above-mentionedareas Responsible for ensuring that the company’s Health & Safety procedures arein place and adhered to by all staff Responsible for stocks and stocktaking in F&B area Ensuring that all takings are safe and that cashing-up procedures arefollowed Deputising for General ManagerSep 2002 – Oct 2005 Ramada Ye Olde Bell Hotel (now Dhillon Hotels), Hurley, Berkshire, UKHotel & Conference CentreDeputy Hotel General Manager & Quality Service Manager Appointed as Reception Manager to train and develop a new team tosuccessfully manage a million pound revenue generation Rooms division Promoted to Front of House Manager after six months, additional challengeto train housekeepers and bell boys; Duty Management shifts Promoted to Quality & Service Manager Coaching, counselling, recruiting, reviewing performance and maintainingstandards for delivery of performance and service. Nominated Hotel of theYear, achieved profit plan for 2004/2005 financial year As Duty Manager, full responsibility for running hotel and reporting directlyto General Manager
CV Melva González3Nov 2001 – Aug 2002 Holne Chase Hotel, Newton Abbot, Devon, UKBoutique hotelDeputy Manager Overseeing Reception and Banqueting Departments in small luxury hotel Managing a small team, providing training and development to ensure highstandards of service and deliveryExperience 1995 - 2001Sep 1998 – Feb 2000 Construcciones Conde, Vigo, SpainConstruction CompanyMarketing ManagerNov 1997 – Sep 1998 Gallega de Mamparas, Vigo, SpainConstruction CompanyJunior Marketing ManagerFeb 1997 – Aug 1997 Seguro Europeo, Vigo, SpainPrivate Health Insurance CompanyCustomer Sales RepresentativeJun 1996 – Sep 1996 Banco Pastor, Baiona, SpainBankAdministrative / Sales Assistant (Summer job)Dec 1994 – Feb 1995 EOSA, Vigo, SpainConsultancyJunior Consultant (Traineeship)March 1994 – Sep 1994 Factorias Vulcano, Vigo, SpainShipyardJunior Consultant (project supervised by Andersen Consulting)Volunteer Jobs & TraineeshipsNov 2013- Feb 2013 EVIM Seniorumzentrum, Mainz-Kostheim, GermanyJun – Aug 1991 Lüks Kadife, Kayseri, TurkeyImport/Export TraineeJun 1992 World Olympic Games 1992, Barcelona, SpainOlympic Volunteer1987 - 1992 AIESEC (International Association of Students in Business andEconomics)LCEC (Local Committee Exchange Controller)
CV Melva González4Education & TrainingSep 1987 – Jul 1993 Facultad de Ciencias Económicas y Empresariales (business college,university)Santiago de Compostela, SpainStudies of Business AdministrationSpecialised in ManagementDegree: Bachelor in Business AdministrationSep 1993 – Jul 1994 Escuela de Negocios Novacaixagalicia, Vigo, SpainMBA studiesSpecialising in Commercial & Marketing ManagementDegree: Master of Business AdministrationLanguage skills Spanish – native languageEnglish – negotiating proficiencyGerman – basic knowledgeComputer skills Good command of Microsoft Office, Word, Excel, PowerPoint, Internet Explorer andMicrosoft outlook.Basic knowledge of Photoshop.Knowledge of different Hospitality Management software programs.Familiar with social networks and their use in developing customer rapport andbusiness.Interests, Hobbies Horse riding, reading, cinema, Pilates, swimming, travelling, socialising