Process Improvement Survey    Sample – Dec 2012                             1
Overview                                                                              Overall Response by Region:         ...
Process Demographics                                 1) Please select your role:            120            100            ...
Process Demographics                          3) Through which medium did you receive                                     ...
Process                                                   Training Satisfaction                                         4a...
Guidance / Desk Guide                                          5a) Timeliness                                             ...
Process Tools                                     Custom Database                                                         ...
Process Tools                                                                    Custom Database Tool                     ...
Tools: 2011 v. 2012                                        Custom Database                                                ...
Custom Database                                                          Satisfaction                       7a) The tool’s...
Custom Database                                                   Satisfaction Cont’d                                     ...
Inquiries Submitted12) Have you submitted an inquiry                            Response not Timely     regarding the proc...
Overall Process Satisfaction       Was your overall RVR development           experience satisfactory?                    ...
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Process Improvement survey sample

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A survey is only as effective as the analysis you conduct on the results. Developing a way to distill large amounts of survey data down into a cohesive, actionable presentation will allow your organization to reap the full benefits of a process improvement survey.

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  • All survey statements in this section received a high level of agreement, with 5 or more Strongly Agree/Agree responses each.#3 is one of only two statements that received any Disagree/Strongly Disagree responses, but it still had a very high level of agreement.
  • All survey statements in this section received a high level of agreement, with 5 or more Strongly Agree/Agree responses each.#3 is one of only two statements that received any Disagree/Strongly Disagree responses, but it still had a very high level of agreement.
  • Transcript of "Process Improvement survey sample"

    1. 1. Process Improvement Survey Sample – Dec 2012 1
    2. 2. Overview Overall Response by Region: 90 58% 42%2012 80 Were satisfied with Were dissatisfied with 70 the overall the overall experience 60 50 experience 40 30 20 10 77% 23% 02011 A B C D E F G H I J K L M Were satisfied with Were dissatisfied with the overall the overall experience experience • Overall survey distribution has been reduced 1200 through identification of unnecessary users who 1016 did not participate in the process 971 1000 37% 27% Completed • Survey participation has dropped by roughly 10% 800 • Region L continues to have the highest 13% 600 12% Opened but not participation rate Completed 400 • Overall satisfaction with the process has Pending 51% 57% decreased 200 0 2011 2012 2
    3. 3. Process Demographics 1) Please select your role: 120 100 80 60 40 20 0 Role 1 Role 2 Role 3 Role 4 Role 5 Program Management/Analyst Distribution by RegionA B C D E F G H I J K L M 3
    4. 4. Process Demographics 3) Through which medium did you receive training? 180 160 140 120 100 80 60 40 20 0 In Person Telcon DCO Training Medium by RegionIn PersonTelconDCOA B C D E F G H I J K L M 4
    5. 5. Process Training Satisfaction 4a) Tools 4b) Instructor120 120100 100 38% 37% 80 80 60 60 40 40 20 20 0 0 Very Satisfied Somewhat Neither Somewhat Dissatisfied Very Very Satisfied Somewhat Neither Somewhat Dissatisfied Very Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied nor Satisfied nor Satisfied 4c) Communication 4d) Response to Questions Raised During Training120 120100 100 40% 35% 80 80 60 60 40 40 20 20 0 0 Very Satisfied Somewhat Neither Somewhat Dissatisfied Very Very Satisfied Somewhat Neither Somewhat Dissatisfied Very Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied nor Satisfied nor Satisfied 5
    6. 6. Guidance / Desk Guide 5a) Timeliness 5b) Understandable120 120100 100 35% 36% 80 80 60 60 40 40 20 20 0 0 Very Satisfied Somewhat Neither Somewhat Dissatisfied Very Very Satisfied Somewhat Neither Somewhat Dissatisfied Very Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied Satisfied Satisfied Dissatisfied Dissatisfied Dissatisfied nor Satisfied nor Satisfied 5c) Concise 6) Was the training your received120 informative?100 35% 80 60 No 40 26% 20 Yes 74% 0 Very Satisfied Somewhat Neither Somewhat Dissatisfied Very Satisfied Satisfied DissatisfiedDissatisfied Dissatisfied nor Satisfied 6
    7. 7. Process Tools Custom Database SharePoint120 120100 41% 41% 100 42% 80 80 60 60 40 40 20 20 0 0 Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied nor Dissatisfied nor Dissatisfied Other NMCI tools used in the data collection process 160 140 55% 120 100 80 60 40 20 0 Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied nor Dissatisfied 7
    8. 8. Process Tools Custom Database Tool 120 100 80 60 40 20 0 Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied nor Dissatisfied 21.85% Dissatisfied Custom Database Tool by Region Neither Satisfied 16.22% 16.22%CNIC HQ EURAFSWA CNRH CNRJ CNFK JRM CNRMA CNRMW NDW CNRNW SAC CNRSE CNRSW 8
    9. 9. Tools: 2011 v. 2012 Custom Database SharePoint Site250 200 180 42%200 160 48% 140150 120 100 42%100 80 41% 41% 60 50 40 20 0 0 Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied nor Dissatisfied nor Dissatisfied Other NMCI tools used in the data collection process • Satisfaction with the Custom Database250 tool has decreased and extreme 54% dissatisfaction has increased200 • Satisfaction with our SharePoint site has150 increased! 55%100 • Overall, extreme dissatisfaction with Tools has increased 50 What tools are people commenting on when 0 they respond to this 2011 2012 Very Satisfied Satisfied Neither Satisfied Dissatisfied Very Dissatisfied nor Dissatisfied question? 9
    10. 10. Custom Database Satisfaction 7a) The tool’s interface is intuitive 7b) The tool is easy to navigate120 120100 100 40% 41% 80 80 60 60 40 40 20 20 0 0 Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Disagree Disagree 7c) I know how to perform the functions that I need to in order to enter/extract data from the 7d) The data I extract from the tool is reliable tool160 120140 100120 52% 40% 80100 80 60 60 40 40 20 20 0 0 Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Disagree Disagree 10
    11. 11. Custom Database Satisfaction Cont’d 7f) I am comfortable entering data using the 7e) The data I extract from the tool is useful Vignette/Initiative approach to data entry implemented for POM15140 120120 100 46% 40%100 80 80 60 60 40 40 20 20 0 0 Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Disagree Disagree 11
    12. 12. Inquiries Submitted12) Have you submitted an inquiry Response not Timely regarding the process? M 0 Response not adequate Response Timely L Response Adequate 13% K J 87% I H 0 No G 0 Yes F Method of Inquiry E 0 In person D Phone Call C Indicated highest # of inquiries and most Email 50% B positive overall feedback! POM15 G2 page A 15% 46% 0 20 40 12
    13. 13. Overall Process Satisfaction Was your overall RVR development experience satisfactory? M L K 100% J 25% I No H 25%42% Yes 58% G F E 100% D C B Yes High (Yes) A No High (No) Regions with the highest and lowest overall satisfaction rates by % are outlined. 13
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