Challenges of it enabled business change in the public sector
Challenge of Implementing IT-enabled Business Change InThe Public SectorCASE STUDY: IFMIS Implementations
CONTEXT• Kenya has just successfully concluded the first elections with the new constitution in place.• Major transition expected as the country moves from central to devolved government• What lessons learnt from implementing change in public sector can we utilize during this period of change?• What role can project managers play?
What are IFMIS Projects?• Integrated Financial Management Information System• Usually a core component of Public Financial Management (PFM) Reform.• Goal: To improve public expenditure management through an integrated and automated financial management system in order to ensure efficient and effective utilization of public resources.
Characteristics of IFMIS Projects• Complex procurement process• Project duration considerably lengthy – 2 to 10 years• Painful transition process• Numerous internal and external stakeholders• Capacity & competence building a critical success factor• Difficult to determine success
Role of Project Manager• Communication• Stakeholder Management• Contract Management• Monitoring and Control of Project Delivery• Issues and Risks Management
PM Challenges to be Experienced• Managing the Transition• Diverse interests – Complex Stakeholder Management• Contract and Procurement Management• Knowledge Transfer - Capacity & Competence Building
Managing the Transition – know the culture!A disappointed salesman of Coca Cola returns from his Middle East assignment.A friend asked, "Why werent you successful with the Arabs?"The salesman explained, "When I got posted in the Middle East , I was very confident that Iwould make a good sales pitch in rural areas. But, I had a problem I didnt know how to speakArabic. So, I planned to convey the message through three posters...First poster- A man lying in the hot desert sand...totally exhausted and fainting.Second poster - man is drinking our Cola.Third poster- Our man is now totally refreshed.Then these posters were pasted all over the place"That should have worked," said the friend.The salesman replied "I didnt realize that Arabs go from right to left"
Stakeholder Management – Engagethem All! USERS OTHER GOVT DONORS BODIES ACCOUNTANT GENERAL BANKS MEDIA PUBLIC
PM Lessons Learnt (1/2)• An evolutionary (gradual change) rather than revolutionary (Big-Bang) IFMIS approach increases chances of success.• Phased implementation ensures mistakes are not rolled out• Rolling Benefits Realization Planning crucial to communicate wins in every phase• Use regular WorkGroups to engage stakeholders.
PM Lessons Learnt (2/2)• Training is the first step to competence and capacity building• Incentives ensure project team is motivated towards capacity and competence building• Collaboration between solution provider and client• Ensure a working Change Control mechanism