What I’ve learned about research interviews from talk shows

  • 432 views
Uploaded on

Kimberley's 10 Minute talk from UX Australia 2014 looked at how we can learn a lot about uncovering deep insights in research interviews by mimicking the techniques of talk show hosts such as Ira …

Kimberley's 10 Minute talk from UX Australia 2014 looked at how we can learn a lot about uncovering deep insights in research interviews by mimicking the techniques of talk show hosts such as Ira Glass, Terry Gross and Jennie Brockie.

Kimberley is a senior designer with Meld Studios.

More in: Design
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
432
On Slideshare
0
From Embeds
0
Number of Embeds
3

Actions

Shares
Downloads
11
Comments
0
Likes
8

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. UX AUSTRALIA 2014 What I’ve learned about research interviews from talk shows Kimberley Crofts
  • 2. @ktcita Do research before, but not too much 1
  • 3. @ktcita I was in the waiting room looking at all the bits and pieces, yeah, I kind of went a little bit haywire and I thought wow, I was just really impressed with all the pictures. “ ”
  • 4. @ktcita I was in the waiting room looking at all the bits and pieces, yeah, I kind of went a little bit haywire and I thought wow, I was just really impressed with all the pictures. “ ”
  • 5. @ktcita Clarify, clarify, clarify. Then clarify again 2
  • 6. I’ve never talked about the details like this even in therapy. ” @ktcita “
  • 7. @ktcita 3 Listen attentively
  • 8. @ktcita 3 Listen attentively • Repeat back what they’ve said • Use the person’s name
  • 9. @ktcita STRUCTURED QUESTION SIMPLE QUESTIONS You’ve said parents have a moral obligation to create the best child possible with the technology available. What do you mean by the best child possible? Julie, you have a child with down syndrome… What do you think about this listening to this discussion? Is he your only child?
  • 10. @ktcita Ask questions at the right level 4
  • 11. @ktcita Write up all your favourite moments 5
  • 12. 1. Do research before, but not too much 2. Clarify, clarify, clarify, then clarify again 3. Listen attentively 4. Ask questions at the right level 5. Write up all your favourite moments @ktcita
  • 13. @ktcita Thank you