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DST Service Jam 2013 Presentation Transcript

  • 1. INTRODUCING DST SERVICE JAMa weekend of innovation & collaborative design
  • 2. 19 sat 9-7, sun 9-6 MAY25 COLLABORATIVE DESIGNhours WORKSHOP a journey into designing solutions Come together, collaborate on a theme, improvise, rock out ideas, and design a solution.
  • 3. WHAT IS A SERVICE JAM?WHAT IT IS WHAT IT IS NOTa weekend of doing a networking eventan innovative process an event for only designersa transformative experience talking and philosophizingan improvisation a conferencedesigning solutions a start-up eventdeveloping skills a musical sessionrapid prototyping a way to get out of doing the dishestaking a weekend for yourself a waste of time
  • 4. THE INSPIRATION: GLOBAL SERVICE JAM MISSION “In  a  spirit  of   experimenta0on,  innova0on,   co-­‐opera0on  and  friendly   compe00on,  teams  will  have   less  than  48  hours  to  develop   and  prototype  completely  new  services  inspired  by  a   CT:JA M FA ore shared  theme.    At  the  end  of  the  weekend,  their  collec0on   201 3, m over  y ear, eople in ed for of  brand  new  services  will  be  published  to  the  world”.   This 000 p mm   th an 3 s had Ja erson- tie p 1 20 ci of 84,000 ut 50 al bo a tot (thats a and s hour n-years) 500 o r CLICK AWAY pers ced ove h:p://planet.globalservicejam.org/   u prod cts. h:p://www.facebook.com/globalservicejam   e proj h:p://www.facebook.com/KansasCityServiceJam   twi:er  @GSJKC  
  • 5. OUR EXPERIENCE: GLOBAL SERVICE JAMJASON DAUWEN ~ 2013 ~ LIZ ARMSTRONG h:p://planet.globalservicejam.org/content/kansas-­‐city-­‐service-­‐jam  
  • 6. OUR EXPERIENCE: GLOBAL SERVICE JAM JASON DAUWEN ~ 2013 ~ LIZ ARMSTRONG h:p://planet.globalservicejam.org/content/kansas-­‐city-­‐service-­‐jam   PROJECT #1 PROJECT #2Eenie Meenie – a smartphone app Procrastinot– a smartphone appMission: To help parents teach children, Mission: To help people confront,ages 6-10, the value of money through complete and conquer tasks they tend toreal-world situations. procrastinate.The Solution: A smartphone application The Solution: A smartphone applicationthat enables children to help their parents that gamifies productivity by helping youcomparison shop in the grocery store. defeat bad habit monsters.
  • 7. WHAT IS SERVICE DESIGN? High-le A little bit of background info ve conce l pt definition:h:p://www.livework.co.uk/  
  • 8. IT’S ALL ABOUT VALUE“Good  service  is  good  business”.   Siebel  Ad   “80%  of  all  companies  believe  that   their  service  is  good.  Only  8%  of   their  customers  agree”.   Bain  &  Co  2005   “If  you  do  build  a  great  experience,  customers  tell  each   other  about  that.”   Jeff  Bezos,  CEO  Amazon.com   "A  lot  of  companies  have  chosen  to  downsize,  and  maybe  that  was  the  right  thing  for  them.  We  chose  a  different  path.  Our  belief  was  that  if  we   kept  puIng  great  products  in  front  of  customers,  they  would  conJnue   to  open  their  wallets”.     Steve  Jobs     "Not  to  innovate  is  to  die.”   Christopher  Freeman  
  • 9. WHY SHOULD I GO TO A SERVICE JAM?I WANT TO:Work on my mad skillsLearn how to generate ideas and pitch themCollaborate with othersStop talking about innovation and just do itExpand my mindLearn about myselfBe an instrument of change in the work placeDo something cool
  • 10. WHAT TO BRING TO A SERVICE JAM?thinking cap listening skills your unique perspective rockstaryour tech tools team spirit enthusiasm Leave  your  *tles  behind…  bring  your  skills!  
  • 11. HOW DOES THESERVICE JAM WORK? 1 3 2 Join a TeamThemeRevealed Pick Top Ideas for Projects Brainstorm Business We  are     Opportunities USERS!   Brainstorm Solutions Quick Research: Web & Street Present Your Designed Design & Prototype Solution
  • 12. HOW DOES THE SERVICE JAM WORK? THE CREATIVE PROCESS Image Copyright Damien NewmanBEGIN with the ABSTRACT………. …..END with something TANGIBLE
  • 13. TOOLS OF THE SERVICE JAMWE’LL SHOW YOU SOME TOOLS LIKE: WIREFRAME & .ORG PROTOTYPE APPS
  • 14. TOOLS OF THE SERVICE JAM TOOLS YOU MIGHT WANT BUT AREN’T REQUIRED TO BRING:PRESENTATION/ VIDEO EDITINGDOCUMENTATION APPS SOFTWARE ADOBE IMOVIE POWERPOINT / WORD / TEXT PREMIERE PRO KEYNOTE DRAWING SOFTWARE PAINT.NET PAPER APP
  • 15. YOU’VE GOT Q’S WE’VE GOT A’SWhat  should  I  wear?  ²  Business  casual  (including  jeans).  Be  comfy  but  make  sure  you  look  presentable.  But  you  need  rock  star   hair  to  jam,  go  for  it.  *You  will  be  on  film  because  we’ll  document  the  event  through  pictures  and  video!      I’m  not  a  service  designer,  do  I  belong?  ²  At  the  jam,  you  are  not  your  job  0tle.  We  don’t  care  what  hat  you  wear.  In  fact,  that’s  the  beauty  of  the   event!  Your  unique  perspec0ve  and  roles  you  play  in  and  outside  of  work  will  only  add  to  the  diversity  of   skills  we  need.    “FEED  ME,  SEYMORE”!  ²  We  provide  meals,  snacks,  and  drinks.  You  can  also  bring  your  own.    What  about  jamming  instruments?  ²  We  provide  whiteboards,  dry-­‐erase  markers,  paper,  post-­‐it  notes,  sharpies,  and  pens.  You  bring  your   technology  tools:  laptops,  tablets,  smartphones,  cameras,  etc.    What  if  I  can’t  aVend  the  enJre  Jme?  ²  We  really  want  to  encourage  you  to  stay  so  that  you  can  support  your  project  team.  However,  if  you   can’t  a:end  the  en0re  0me,  just  work  it  out  within  your  team.    What  will  come  of  our  ideas  from  the  jam  session?  ²  This  is  a  no-­‐pressure  zone.  We  will  try  to  come  up  with  viable  business  ideas.  Not  all  of  them  will  take   flight  but  if  they  do,  you  can  get  credit  for  helping  come  up  with  them!  Just  come  and  have  a  good  0me!  
  • 16. THE WEEKEND SERVICE JAM AGENDAFRIDAY SATURDAY9:00AM – 7:00PM 9:00AM – 6:00PMMeet and Greet Brainstorm and PitchFormality Crusher Game Street ResearchReview the Process IdeationReveal the Theme Intermission break (10 min group event)Brainstorm Service Ideas DesigningDinner PrototypingDefine Projects PresentingGroup Teams Visit a local pub to celebrate!Brainstorm & Pitch (optional)
  • 17. WANT MORE? Contact Us!Jason Dauwen Liz Armstrong