Services Overview

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Overview of CDW service capabilities

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Services Overview

  1. 1. CDW Services
  2. 2. <ul><li>SERVICE OFFERINGS </li></ul>Services <ul><li>Unified Communications </li></ul><ul><li>Security </li></ul><ul><li>Wireless Infrastructure </li></ul><ul><li>Business Continuity </li></ul><ul><li>Server and Storage Virtualization </li></ul><ul><li>Assessment/Planning/Design </li></ul><ul><li>Configuration </li></ul><ul><li>Installation </li></ul><ul><li>Product Lifecycle Support </li></ul><ul><li>Hosted and Remote Managed Services </li></ul>CDW Services CDW Technology Services CDW Advanced Technology Services
  3. 3. Services <ul><li>ASSESSMENT, PLANNING AND DESIGN </li></ul><ul><li>Our cost-effective, value-added service offerings cover the technology continuum from planning, assessment, configuration and installation through product lifecycle management and managed/hosted services. </li></ul><ul><ul><li>Account Manager </li></ul></ul><ul><ul><li>Single point of contact </li></ul></ul><ul><ul><li>Expert in your technology foundation </li></ul></ul><ul><ul><li>Preliminary assessment of your project and needs </li></ul></ul><ul><ul><li>Access all services with a single phone call </li></ul></ul><ul><ul><li>Technology Specialists </li></ul></ul><ul><ul><li>In-depth expertise to help you design, implement and manage a quality, scalable solution — from basic I.T. projects to enterprise-wide solutions </li></ul></ul>
  4. 4. <ul><li>CONFIGURATION SERVICES </li></ul><ul><ul><li>Customer Benefits </li></ul></ul><ul><ul><li>Customization of technology to your specifications </li></ul></ul><ul><ul><li>I.T. solutions arrive at location as specified </li></ul></ul><ul><ul><li>Elimination of surprises during I.T. deployment </li></ul></ul><ul><ul><li>Technology expertise and QA processes prior to arrival </li></ul></ul><ul><ul><li>State-of-the-art facilities that are ISO 9001:2000 certified </li></ul></ul><ul><li>Services Provided </li></ul><ul><ul><li>Hardware configuration </li></ul></ul><ul><ul><li>Software installation </li></ul></ul><ul><ul><li>Image deployment </li></ul></ul><ul><ul><li>Rack configuration </li></ul></ul><ul><ul><li>Asset management </li></ul></ul><ul><ul><li>Palletization and kitting </li></ul></ul>Services
  5. 5. <ul><li>INSTALLATION SERVICES </li></ul><ul><li>Basic Hardware Installation Services </li></ul><ul><ul><li>Assign engineers to assist with onsite installation of desktops, servers and networking equipment </li></ul></ul><ul><ul><li>Convenient staging option — storing technology in our warehouse, releasing it on your schedule, if you lack space </li></ul></ul><ul><li>Basic Software Installation Services </li></ul><ul><ul><li>Deployment of software licenses </li></ul></ul><ul><ul><li>Configure software in a way that optimally fits your organization’s needs </li></ul></ul>Services
  6. 6. <ul><li>PRODUCT LIFECYCLE SUPPORT </li></ul><ul><li>We’re committed to helping you optimize your I.T. investment throughout its lifecycle, at every stage. </li></ul><ul><li>Warranties </li></ul><ul><ul><li>Our services extend or upgrade standard manufacturers’ warranties for ongoing performance, minimized risk and reduced downtime </li></ul></ul><ul><ul><li>Warranty upgrades: Provide defined and decreased response time over manufacturer warranty and upgraded repair center options </li></ul></ul><ul><ul><li>Warranty extensions: Lengthen timeframe of a standard warranty </li></ul></ul>Services
  7. 7. <ul><li>HOSTED AND REMOTE MANAGED SERVICES </li></ul>Services <ul><li>Hosted Services </li></ul><ul><li>Data center hosting </li></ul><ul><li>Hosted enterprise infrastructure </li></ul><ul><li>Remote backup services </li></ul><ul><li>Hosted storage </li></ul><ul><li>Disaster recovery solutions </li></ul><ul><li>Managed Services </li></ul><ul><li>Network and systems management </li></ul><ul><li>Storage management </li></ul><ul><li>Cisco voice systems management </li></ul><ul><li>Managed intrusion prevention </li></ul>
  8. 8. <ul><li>CDW TECHNICAL AND PHONE SUPPORT SERVICES </li></ul><ul><ul><li>Computer, peripheral and operating system support for 5 years from date of purchase </li></ul></ul><ul><ul><li>24x7x365 phone support </li></ul></ul><ul><ul><li>Live chat and e-support options available </li></ul></ul><ul><ul><li>Remote support capabilities </li></ul></ul><ul><ul><li>Online support case management </li></ul></ul>Services
  9. 9. <ul><li>ADVANCED TECHNOLOGY SERVICES </li></ul>CDW Advanced Technology Services cover every technology offering phase, including assessment, configuration, installation, product lifecycle support and hosted managed/managed services, ultimately helping achieve the right solution for you Services
  10. 10. <ul><li>ADVANCED TECHNOLOGY </li></ul><ul><li>Unified Communication Services </li></ul><ul><ul><li>Complete multimedia business communications solution </li></ul></ul><ul><ul><li>Network UC preparation </li></ul></ul><ul><ul><li>High-level application implementation </li></ul></ul><ul><ul><li>Legacy communication integration </li></ul></ul><ul><ul><li>Voice, video and data on a single, multiservice network </li></ul></ul>Services CDW expertly connects people, information and processes across a network platform to transform the way you communicate with employees, suppliers, partners and customers <ul><li>Benefits </li></ul><ul><ul><li>Improves productivity and customer service </li></ul></ul><ul><ul><li>Reduces hardware and communication costs </li></ul></ul><ul><ul><li>Scalable infrastructure </li></ul></ul><ul><ul><li>Expertise to ensure on-time, on-budget deployment </li></ul></ul>
  11. 11. <ul><li>CDW provides comprehensive solutions to help reduce the complexity of a computing infrastructure, allowing you to respond to business needs faster and improve productivity </li></ul><ul><li>Virtualization and Optimization Services </li></ul><ul><ul><li>Load-balancing software consultation </li></ul></ul><ul><ul><li>Remote application maintenance </li></ul></ul><ul><ul><li>Central data management </li></ul></ul><ul><ul><li>Server/storage/application monitoring and management </li></ul></ul><ul><li>ADVANCED TECHNOLOGY </li></ul>Services <ul><li>Benefits </li></ul><ul><ul><li>Flexible, optimized I.T. infrastructure </li></ul></ul><ul><ul><li>Improved productivity and resource allocation </li></ul></ul><ul><ul><li>Central management </li></ul></ul><ul><ul><li>Better TCO on data storage technology </li></ul></ul><ul><ul><li>Improved storage capacity and greater data accessibility </li></ul></ul><ul><ul><li>Hot-swapping capacity </li></ul></ul><ul><ul><li>Fail-over capacity </li></ul></ul>
  12. 12. <ul><li>CDW offers a comprehensive set of hosted/remote managed I.T. service offerings to best support your individual business goals </li></ul><ul><li>Remote and Hosted Managed Services </li></ul><ul><ul><li>Co-location </li></ul></ul><ul><ul><li>High-traffic web hosting </li></ul></ul><ul><ul><li>Systems management for data and voice </li></ul></ul><ul><ul><li>E-mail application management and protection services </li></ul></ul><ul><ul><li>Disaster recovery planning </li></ul></ul><ul><ul><li>I.T. service management advisory </li></ul></ul><ul><li>ADVANCED TECHNOLOGY </li></ul>Services <ul><li>Benefits </li></ul><ul><ul><li>I.T. services 24x7 </li></ul></ul><ul><ul><li>Elimination of vacation blackouts </li></ul></ul><ul><ul><li>Extended, supported platforms </li></ul></ul><ul><ul><li>Outsource infrastructure availability </li></ul></ul><ul><ul><li>Ability to focus team on strategic projects </li></ul></ul><ul><ul><li>Simplified compliance with government and industry regulations </li></ul></ul>
  13. 13. <ul><li>ADVANCED TECHNOLOGY </li></ul><ul><li>CDW offerings help augment your I.T., from simple upgrades to complex enterprise configurations, making it easier for you to protect your investment, conserve resources and lower costs </li></ul><ul><li>Desktop Lifecycle Management Services </li></ul><ul><ul><li>Hardware configuration </li></ul></ul><ul><ul><li>Software configuration and image management </li></ul></ul><ul><ul><li>Asset management </li></ul></ul><ul><ul><li>Onsite installation </li></ul></ul><ul><ul><li>Product protection </li></ul></ul><ul><ul><li>Asset disposition </li></ul></ul>Services <ul><li>Benefits </li></ul><ul><ul><li>Centralized management capability </li></ul></ul><ul><ul><li>Conservation of I.T. resources </li></ul></ul><ul><ul><li>Lower TCO, reduced I.T. management support </li></ul></ul>
  14. 14. <ul><li>ADVANCED TECHNOLOGY — CONCLUSION </li></ul>CDW’s advanced services encompass each phase of every technology project and cover a broad range of specialties including security, unified communications, virtualization and optimization, managed services and system lifecycle management. Services
  15. 15. <ul><li>COMMITMENT TO CUSTOMER SUCCESS </li></ul>CDW has the products, services and commitment to help you achieve your I.T. goals, no matter what the size and scope of your project.
  16. 16. Thank You/Questions

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