Services Overview
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Overview of CDW service capabilities

Overview of CDW service capabilities

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Services Overview Presentation Transcript

  • 1. CDW Services
  • 2.
    • SERVICE OFFERINGS
    Services
    • Unified Communications
    • Security
    • Wireless Infrastructure
    • Business Continuity
    • Server and Storage Virtualization
    • Assessment/Planning/Design
    • Configuration
    • Installation
    • Product Lifecycle Support
    • Hosted and Remote Managed Services
    CDW Services CDW Technology Services CDW Advanced Technology Services
  • 3. Services
    • ASSESSMENT, PLANNING AND DESIGN
    • Our cost-effective, value-added service offerings cover the technology continuum from planning, assessment, configuration and installation through product lifecycle management and managed/hosted services.
      • Account Manager
      • Single point of contact
      • Expert in your technology foundation
      • Preliminary assessment of your project and needs
      • Access all services with a single phone call
      • Technology Specialists
      • In-depth expertise to help you design, implement and manage a quality, scalable solution — from basic I.T. projects to enterprise-wide solutions
  • 4.
    • CONFIGURATION SERVICES
      • Customer Benefits
      • Customization of technology to your specifications
      • I.T. solutions arrive at location as specified
      • Elimination of surprises during I.T. deployment
      • Technology expertise and QA processes prior to arrival
      • State-of-the-art facilities that are ISO 9001:2000 certified
    • Services Provided
      • Hardware configuration
      • Software installation
      • Image deployment
      • Rack configuration
      • Asset management
      • Palletization and kitting
    Services
  • 5.
    • INSTALLATION SERVICES
    • Basic Hardware Installation Services
      • Assign engineers to assist with onsite installation of desktops, servers and networking equipment
      • Convenient staging option — storing technology in our warehouse, releasing it on your schedule, if you lack space
    • Basic Software Installation Services
      • Deployment of software licenses
      • Configure software in a way that optimally fits your organization’s needs
    Services
  • 6.
    • PRODUCT LIFECYCLE SUPPORT
    • We’re committed to helping you optimize your I.T. investment throughout its lifecycle, at every stage.
    • Warranties
      • Our services extend or upgrade standard manufacturers’ warranties for ongoing performance, minimized risk and reduced downtime
      • Warranty upgrades: Provide defined and decreased response time over manufacturer warranty and upgraded repair center options
      • Warranty extensions: Lengthen timeframe of a standard warranty
    Services
  • 7.
    • HOSTED AND REMOTE MANAGED SERVICES
    Services
    • Hosted Services
    • Data center hosting
    • Hosted enterprise infrastructure
    • Remote backup services
    • Hosted storage
    • Disaster recovery solutions
    • Managed Services
    • Network and systems management
    • Storage management
    • Cisco voice systems management
    • Managed intrusion prevention
  • 8.
    • CDW TECHNICAL AND PHONE SUPPORT SERVICES
      • Computer, peripheral and operating system support for 5 years from date of purchase
      • 24x7x365 phone support
      • Live chat and e-support options available
      • Remote support capabilities
      • Online support case management
    Services
  • 9.
    • ADVANCED TECHNOLOGY SERVICES
    CDW Advanced Technology Services cover every technology offering phase, including assessment, configuration, installation, product lifecycle support and hosted managed/managed services, ultimately helping achieve the right solution for you Services
  • 10.
    • ADVANCED TECHNOLOGY
    • Unified Communication Services
      • Complete multimedia business communications solution
      • Network UC preparation
      • High-level application implementation
      • Legacy communication integration
      • Voice, video and data on a single, multiservice network
    Services CDW expertly connects people, information and processes across a network platform to transform the way you communicate with employees, suppliers, partners and customers
    • Benefits
      • Improves productivity and customer service
      • Reduces hardware and communication costs
      • Scalable infrastructure
      • Expertise to ensure on-time, on-budget deployment
  • 11.
    • CDW provides comprehensive solutions to help reduce the complexity of a computing infrastructure, allowing you to respond to business needs faster and improve productivity
    • Virtualization and Optimization Services
      • Load-balancing software consultation
      • Remote application maintenance
      • Central data management
      • Server/storage/application monitoring and management
    • ADVANCED TECHNOLOGY
    Services
    • Benefits
      • Flexible, optimized I.T. infrastructure
      • Improved productivity and resource allocation
      • Central management
      • Better TCO on data storage technology
      • Improved storage capacity and greater data accessibility
      • Hot-swapping capacity
      • Fail-over capacity
  • 12.
    • CDW offers a comprehensive set of hosted/remote managed I.T. service offerings to best support your individual business goals
    • Remote and Hosted Managed Services
      • Co-location
      • High-traffic web hosting
      • Systems management for data and voice
      • E-mail application management and protection services
      • Disaster recovery planning
      • I.T. service management advisory
    • ADVANCED TECHNOLOGY
    Services
    • Benefits
      • I.T. services 24x7
      • Elimination of vacation blackouts
      • Extended, supported platforms
      • Outsource infrastructure availability
      • Ability to focus team on strategic projects
      • Simplified compliance with government and industry regulations
  • 13.
    • ADVANCED TECHNOLOGY
    • CDW offerings help augment your I.T., from simple upgrades to complex enterprise configurations, making it easier for you to protect your investment, conserve resources and lower costs
    • Desktop Lifecycle Management Services
      • Hardware configuration
      • Software configuration and image management
      • Asset management
      • Onsite installation
      • Product protection
      • Asset disposition
    Services
    • Benefits
      • Centralized management capability
      • Conservation of I.T. resources
      • Lower TCO, reduced I.T. management support
  • 14.
    • ADVANCED TECHNOLOGY — CONCLUSION
    CDW’s advanced services encompass each phase of every technology project and cover a broad range of specialties including security, unified communications, virtualization and optimization, managed services and system lifecycle management. Services
  • 15.
    • COMMITMENT TO CUSTOMER SUCCESS
    CDW has the products, services and commitment to help you achieve your I.T. goals, no matter what the size and scope of your project.
  • 16. Thank You/Questions