we mobilize hospitality
we mobilize hospitality                  65%                 Of mobile users                                        82%   ...
we mobilize hospitality                            Mike Murray : travel technology expert                            •CEO ...
we mobilize hospitality                                  We provide hotels and other• Native, mobile web, or  hybrid apps ...
we mobilize hospitalityPRE-STAY                          IN-STAY                                  POST-STAY               ...
we mobilize hospitality                                                                                    SoLoMo         ...
we mobilize hospitality                                 Presentation• Open Source Technologies• Cloud Based• Vertical and ...
we mobilize hospitality                          Consumer Phone & Tablet Apps                             •   Custom Brand...
we mobilize hospitality                          Marketing & Communications                             •   2-Way Interact...
we mobilize hospitality                          SpaSoft Mobile by TripCraft                             •   Custom Brande...
we mobilize hospitality                          SMS   | HOST Mobile by TripCraft                                •   Brand...
we mobilize hospitality                          ATRIO Mobile by TripCraft                              •   Simple & Intui...
we mobilize hospitality                          Custom Mobile Development                          Mandarin Oriental’s MO...
we mobilize hospitality                         PresentationMany Capabilities Many Devices Many Solutions                 ...
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TripCraft Overview

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TripCraft Overview

  1. 1. we mobilize hospitality
  2. 2. we mobilize hospitality 65% Of mobile users 82% Of travelers expect want to book hotels in-room mobile on their devices. technology to be standard within 5 (UP 11% SINCE 2009) years.
  3. 3. we mobilize hospitality Mike Murray : travel technology expert •CEO & founder of hubX •CIO at Sabre/SynXis •VP Airline Reservation Systems at ITA SoftwareWe’ve held leadership Bill Nicholson : hotel technology veteran roles at prestigious •Launched TravelWeb.com travel and technology firms like •Co-founder, President, COO, and CIO at Pegasus Solutions Pegasus, Sabre, Micro •President and General Manager for SynXis s- Fidelio, Travelclick, hu Heidi Finn : product & business development bx, and ITA Software. •Principal and Founder at Heidi Finn Designs •UI Designer and Developer at EventZero Robert Post : travel & hospitality expert •CEO at Travelclick •Executive and Corporate Officer at Micros Systems •Executive and Corporate Officer at OpenTable.com
  4. 4. we mobilize hospitality We provide hotels and other• Native, mobile web, or hybrid apps for any device travel companies with a turn-key mobile solution for• Fully integrated with brand systems all their customer and operational needs.• Guest and staff solutions• Reporting and management• Real-time marketing and communications…all within a single platform.
  5. 5. we mobilize hospitalityPRE-STAY IN-STAY POST-STAY Your customers are always connected A mobile guest experience is – let’s face it – A REQUIREMENT
  6. 6. we mobilize hospitality SoLoMo Brand AncillaryThe Travel Industrys Consumer Base First Enterprise Mobile Platform. Hotel Manage guest and staff experiences from the cloud. OVER 50 COMBINED YEARS OF HOSPITALITY AND TECHNOLOGY EXPERTISE. MOBILE HOSPITALITY IS ALL WE DO.
  7. 7. we mobilize hospitality Presentation• Open Source Technologies• Cloud Based• Vertical and Horizontal Scalability Processing• Modular and Extensible• Flexible Product and Service Management• Real-time Availability & Bookings• Integration with Back Office Systems Data
  8. 8. we mobilize hospitality Consumer Phone & Tablet Apps • Custom Branded Interface • Comprehensive Property Details • Rich Graphic & Multimedia Galleries • Travel Guides and Research Tools • Real-Time Availability & Reservations • Offers & Notifications • On-Property Services • Location Based Services • Social Media Integration
  9. 9. we mobilize hospitality Marketing & Communications • 2-Way Interaction with Guests • In-App Communications without SMS • Rich Push Notifications • Real-Time Customer Service • Personalized Mobile Offers • Rules-Based Management • Geo-Location Marketing • Brand and Property Capabilities • Uses Customer Preferences & History • Tracking & Reporting
  10. 10. we mobilize hospitality SpaSoft Mobile by TripCraft • Custom Branded Interface • Front Desk (Reception) Scheduler • Check In / Check Out Guests • Wellness & Waiver Forms • Product Retail • Express Bookings • Treatment Detail • Search and Add Guest • Guest Profiles & Preferences • Therapist Appointment View • Point Of Sale Payments
  11. 11. we mobilize hospitality SMS | HOST Mobile by TripCraft • Branded Interface • Simple & Intuitive Operational Display • Daily Arrivals & Departures • Search by Guest Name or Reservation • Check In / Out Guests • Credit Card Swipe • Reservation Detail • Edit Guest Detail • Guest Folio Detail • Email Guest Receipts
  12. 12. we mobilize hospitality ATRIO Mobile by TripCraft • Simple & Intuitive Operational Display • Daily Arrivals & Departures • Search by Guest Name or Reservation • Check In / Out Guests • Credit Card Swipe • Reservation Detail • Guest Lookup & Management • Add / Edit Reservations • Guest Folio Detail • Cancellation & Deposit Accceptance • Email Guest Receipts
  13. 13. we mobilize hospitality Custom Mobile Development Mandarin Oriental’s MO Kids® iPad Application is an on-property custom first-of- its-kind iPad application designed to serve younger guests while staying on-property at select Mandarin Oriental hotels. Loaded with pre-selected and age-appropriate content across media types, a young guest can enjoy movies, music, books and games provided and recommended by Mandarin Oriental.
  14. 14. we mobilize hospitality PresentationMany Capabilities Many Devices Many Solutions ProcessingOne Platform Data

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