After Orientation: Making Room for Novice UX Designers

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Midwest UX 2013 in Grand Rapids

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After Orientation: Making Room for Novice UX Designers

  1. 1. After Orientation: Making Room for a Novice UX Designer Megan Schwarz
  2. 2. My perspective BA in education and MSI in HCI Ann Arbor, Michigan UXA at advertising agency @megan_schwarz After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  3. 3. I am a novice. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  4. 4. Hire me. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  5. 5. It’s hard being a novice Perception of Expertise After Orientation: Making Room for a Novice UX Designer Experience @megan_schwarz
  6. 6. It seems like there’s a lot to learn Prototyping Interaction Design User Research User Centered Design Presenting Omnigraffle Analytics Visual Design JQuery HTML Photoshop 5 + years Advanced Degree Graphic Design After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  7. 7. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  8. 8. How can I get the experience I need to be successful? After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  9. 9. It’s hard finding the right person Timelines are tight Budgets are tighter Need someone now who needs little training After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  10. 10. They’ll never find me. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  11. 11. How can I find someone to jump right in? After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  12. 12. Love me. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  13. 13. Value of a novice Excitement Fresh perspective Idealistic of how process “should be” After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  14. 14. What should a novice know? Three types of UX knowledge: 1. What 2. How 3. Why After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  15. 15. 1. What After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  16. 16. 2. How After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  17. 17. 3. Why Deeper understanding of the what and the how Knowledge of what applies and when Able to apply knowledge in new contexts After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  18. 18. What does a novice need to learn? Novice Knowledge Structure After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  19. 19. What does a novice need to learn? Expert Knowledge Structure After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  20. 20. What does a novice need to learn? Expert Knowledge Structure New information After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  21. 21. Aw yeah. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  22. 22. “Learning is a process that leads to change, occurs as a result of experience and increases the potential for improved performances and future learning.” Ambrose, et al., How Learning Works After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  23. 23. And just when you think you’ve got it… After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  24. 24. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  25. 25. The UX learning curve never plateaus. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  26. 26. Supporting learning for a novice supports learning for the entire team. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  27. 27. Some places to start Mentor Observe Feedback Collaborate Share After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  28. 28. Mentor Observe Feedback Collaborate Share After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  29. 29. Mentor: Benefit to the novice Go-to person Increases learning Supports scaffolding After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  30. 30. Zone of proximal development What I can do already What I can do with guidance What I can’t do yet Vygotsky After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  31. 31. Mentor: Benefit to the team Supports relationship building within team Creates opportunity for mentor to reflect on projects Effective mentor must break down component skills After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  32. 32. Stages in development Unconscious Incompetence Conscious Incompetence Novice Conscious Competence Unconscious Competence Expert Ambrose, et al., How Learning Works After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  33. 33. Mentor: My experience Assigned one highly experienced mentor Built close relationship Consistently met to get feedback After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  34. 34. Mentor: Taking it further Assign mentors with varied perspective Voice known strengths of mentors to novice Ask mentors to create a concept map After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  35. 35. Concept map sample Novak and Cañas, The Theory Underlying Concept Maps and How to Construct and Use Them After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  36. 36. Mentor Observe Feedback Collaborate Share After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  37. 37. Observe: Benefit to the novice Exposure to varied projects View team dynamics Learn from others Transfer After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  38. 38. Transfer in new contexts Past Experiences Near After Orientation: Making Room for a Novice UX Designer Far @megan_schwarz
  39. 39. Observe: Benefit to the team Creates opportunity for entire team to self-reflect Insight into how all team members work Enhance team member’s confidence After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  40. 40. Observe: My experience Was invited to meetings as non-participator Met beforehand to brief on project details Debriefed after meetings to ask questions After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  41. 41. Observe: Taking it further Observe different activities and phases Share insights with the entire team Allow novice to observe before assigning a mentor Observe individuals in related departments After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  42. 42. Mentor Observe Feedback Collaborate Share After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  43. 43. Feedback: Benefit to the novice Essential for improvement Regular and informal Measurable goals After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  44. 44. Setting measurable goals Be industry leaders in UX Organizational Goal UX Directional Goals Evangelize UX in organization Prioritize thought leadership UX Measurable Goals Teach one UX workshop in organization Give one talk outside organization After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  45. 45. Feedback: Benefit to the team Enhances learning opportunities for entire team Measurable goals set expectations Improvement efforts visible to organization After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  46. 46. Feedback: My experience Encouraged to ask for feedback on deliverables No formal process for formative feedback Process in place for annual reviews After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  47. 47. Feedback: Taking it further Give regular feedback to all team members Ask team members to conduct self-reflections Involve team in making measurable goals a priority Encourage team members to share failures After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  48. 48. Mentor Observe Feedback Collaborate Share After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  49. 49. Collaborate: Benefit to the novice Guidance Expert intervention Cognitive load reduced After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  50. 50. Cognitive Load High Low Cognitive Load Low High Expertise Task Complexity High Cognitive Load Low After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  51. 51. Collaborate: Benefit to the team Lessen workload for individual team members Two heads are better than one Creates a united UX front on project teams After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  52. 52. Collaborate: My experience Partnered with mentor on a large complex project Were both equally invested in the project Sat together to sketch and wireframe Made decisions together with equal input After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  53. 53. Collaborate: Taking it further Identify roles to project team Focus tasks on growth opportunities Pair all team members with varying perspectives After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  54. 54. Mentor Observe Feedback Collaborate Share After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  55. 55. Share: Benefit to the novice Integrated into team Learn about projects Common ground After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  56. 56. Share: Benefit to the team Open channel for accessing group knowledge Create unified team and establish best practices Best time to positively influence team culture After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  57. 57. Share: My experience Weekly team meetings to share work Discussed industry and organizational trends Planned UX related team activities Occasional team outings After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  58. 58. Share: Taking it further Invite other groups to join meetings Visit other group’s team meetings Plan activities around setting up best practices After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  59. 59. Bring food! Next time bring cookies. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  60. 60. Bonus Benefits More hiring options opened up Build reputation as a great place to work Attract passionate and talented people After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  61. 61. Steps taken to support novice learning will positively impact the entire team. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  62. 62. Just don’t forget… After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  63. 63. “I think there's just one kind of folks. Folks.” Harper Lee, To Kill a Mockingbird After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  64. 64. Your turn. After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  65. 65. Take a few minutes to discuss. Think about when you were a novice. How well did you feel supported? What could have been done differently? From where you stand now, how do you think a novice could best be supported? After Orientation: Making Room for a Novice UX Designer @megan_schwarz
  66. 66. Thank you! Please share what you’ve discussed OR Are there any questions? After Orientation: Making Room for a Novice UX Designer @megan_schwarz

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