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How to Drive Sustainable Enterprise Social Adoption #pmiwdc

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Presented at PMIWDC Symposium 2013

Presented at PMIWDC Symposium 2013

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How to Drive Sustainable Enterprise Social Adoption #pmiwdc How to Drive Sustainable Enterprise Social Adoption #pmiwdc Presentation Transcript

  • Video Recording:http://youtu.be/yGT-QY0XYTE
  • The Enterprise Social Revolution is Here Do More w/ Less Social Collaboration Speed of Business BYOD
  • Pervasive Adoption of Social Tools 84% of organizations have remote workers Changes how we work 65%of companies are deploying at least one social software tool Always on -- Consumers use an average of 4devices every day 20% expect a response within one hour via social media Rise of the social consumer 44% of consumers complain via social media Humans have an intrinsic drive to engage and connect We organize into communities to get things done - at home, and at work Modern social capabilities remove the barriers of geography and time
  • enhancing
  • The Value of Enterprise Social Business Agility Employee Engagement Team Collaboration Connected Organization
  • Marketing Pilot Net Breeze +
  • 8 Why won’t 
 this one fit?
  • Why Training Alone Is Not Working
  • Sustainable SharePoint Adoption
  • 5 Steps to Sustainable Adoption
  • It’s All About Business Value Expedite Innovation Facilitate Engagement Financial Gains $
  • Social is about empowering bottom-up organization Individuals | Communities | Groups to make 
 top-down business goals successful Increase Revenue | Lower Costs | Reduce Turnover
  • Xerox accelerates innovation with Yammer Objectives •  Connect employees with the people and information they need in order to excel •  Merge two company cultures following an acquisition Tactics Deployed Yammer as a go-to place for employees to connect globally and innovate together Results •  Accelerated innovation •  Streamlined information flow •  Merged communications across two companies “There’s no question Yammer has helped us reduce the time it takes to go from a new idea or call to action to execution. It accelerates innovation.” - Gregory North, Vice President of Corporate Lean Six Sigma and Business Transformation, Xerox
  • Identify solutions, don’t showcase features
  • Go After Low Hanging Fruits
  • 19 Prioritize
  • IT Can You Handle This?
  • Engage Key Business Groups Corporate Communications Human Resources
  • Leverage Existing Resources Training Industry Practices Governance Plan Use Cases
  • 24
  • Essential Components §  §  §  §  §  §  §  §  § 
  • What Does 
 Winning 
 Look Like?
  • Deliver Contextual User Training
  • 32
  • Self-Service Support
  • Regular Adoption Activities
  • Lather, Rinse, Repeat Knowledge Co-Creation Adoption Activities Enterprise Social Journey Contextual Training Business Solutions Governance Executive Commitment Relevant Governance
  • 5 Steps to Sustainable Adoption
  • What Does It Take to Win?
  • Resources Get Started with the SharePoint Use Case Catalog http://aka.ms/spuc Check-out www.DiscoverSharePoint.com and Share ! http://www.discoversharepoint.com Read the SharePoint Adoption Guide by the experts http://aka.ms/spadoptwp 
 Contact Innovative-e to learn more about sustainable adoption info@innovative-e.com
  • Questions?
  • thank you thank you