How to Drive Sustainable Enterprise Social Adoption #pmiwdc

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Presented at PMIWDC Symposium 2013

Presented at PMIWDC Symposium 2013

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  • 1. Video Recording:http://youtu.be/yGT-QY0XYTE
  • 2. The Enterprise Social Revolution is Here Do More w/ Less Social Collaboration Speed of Business BYOD
  • 3. Pervasive Adoption of Social Tools 84% of organizations have remote workers Changes how we work 65%of companies are deploying at least one social software tool Always on -- Consumers use an average of 4devices every day 20% expect a response within one hour via social media Rise of the social consumer 44% of consumers complain via social media Humans have an intrinsic drive to engage and connect We organize into communities to get things done - at home, and at work Modern social capabilities remove the barriers of geography and time
  • 4. enhancing
  • 5. The Value of Enterprise Social Business Agility Employee Engagement Team Collaboration Connected Organization
  • 6. Marketing Pilot Net Breeze +
  • 7. 8 Why won’t 
 this one fit?
  • 8. Why Training Alone Is Not Working
  • 9. Sustainable SharePoint Adoption
  • 10. 5 Steps to Sustainable Adoption
  • 11. It’s All About Business Value Expedite Innovation Facilitate Engagement Financial Gains $
  • 12. Social is about empowering bottom-up organization Individuals | Communities | Groups to make 
 top-down business goals successful Increase Revenue | Lower Costs | Reduce Turnover
  • 13. Xerox accelerates innovation with Yammer Objectives •  Connect employees with the people and information they need in order to excel •  Merge two company cultures following an acquisition Tactics Deployed Yammer as a go-to place for employees to connect globally and innovate together Results •  Accelerated innovation •  Streamlined information flow •  Merged communications across two companies “There’s no question Yammer has helped us reduce the time it takes to go from a new idea or call to action to execution. It accelerates innovation.” - Gregory North, Vice President of Corporate Lean Six Sigma and Business Transformation, Xerox
  • 14. Identify solutions, don’t showcase features
  • 15. Go After Low Hanging Fruits
  • 16. 19 Prioritize
  • 17. IT Can You Handle This?
  • 18. Engage Key Business Groups Corporate Communications Human Resources
  • 19. Leverage Existing Resources Training Industry Practices Governance Plan Use Cases
  • 20. 24
  • 21. Essential Components §  §  §  §  §  §  §  §  § 
  • 22. What Does 
 Winning 
 Look Like?
  • 23. Deliver Contextual User Training
  • 24. 32
  • 25. Self-Service Support
  • 26. Regular Adoption Activities
  • 27. Lather, Rinse, Repeat Knowledge Co-Creation Adoption Activities Enterprise Social Journey Contextual Training Business Solutions Governance Executive Commitment Relevant Governance
  • 28. 5 Steps to Sustainable Adoption
  • 29. What Does It Take to Win?
  • 30. Resources Get Started with the SharePoint Use Case Catalog http://aka.ms/spuc Check-out www.DiscoverSharePoint.com and Share ! http://www.discoversharepoint.com Read the SharePoint Adoption Guide by the experts http://aka.ms/spadoptwp 
 Contact Innovative-e to learn more about sustainable adoption info@innovative-e.com
  • 31. Questions?
  • 32. thank you thank you