5 Steps to Effective SharePoint Training and Adoption

5 Steps to Effective SharePoint  Adoption & Training Dux Raymond Sy @MeetDux Chris Riley @HoardingInfo View Recording: http://vimeo.com/32421348

Presentation Objectives¡  In this presentation, you will learn 5 steps to delivering effective SharePoint adoption & training ¡  Engage the business to identify SharePoint-based business solutions ¡  Design & develop relevant SharePoint training programs ¡  Quantify & measure the effectiveness of training programs ¡  Provide reliable SharePoint support to the business ¡  Deliver continuous SharePoint learning initiatives to the business @hoardinginfo @meetdux #SPAdoption

Meet Chris and Dux chris@cloudshare.com dux.sy@innovative-e.com @hoardinginfo @meetdux @hoardinginfo @meetdux #SPAdoption

http://innovative-e.com/5ds @hoardinginfo @meetdux #SPAdoption

What’s This? 8 5 4 9 1 7 6 3 2 0 @hoardinginfo @meetdux #SPAdoption

How About This? SharePoint @hoardinginfo @meetdux #SPAdoption

1. Engage the Business @hoardinginfo @meetdux #SPAdoption

Educate and Engage¡  SharePoint is more than just a glorified network share ¡  Stress that SharePoint is a platform¡  Tip: Address their pain points ¡  Provide high-level technology overview ¡  Discuss business challenges ¡  Map it to a SharePoint solution @hoardinginfo @meetdux #SPAdoption

Success Factors¡  Identify business processes that need improvement (look for quick wins)¡  Build “Out-of-the-Box” solutions - Keep it simple¡  Build only what is necessary to accomplish the mission, avoid things that are “nice to have.”¡  Change your business process if necessary @hoardinginfo @meetdux #SPAdoption

Don’t Call it SharePoint¡  Enterprise-Wide Solutions ¡  Corporate Intranet ¡  Content Management¡  Specific Solutions ¡  Employee Onboarding System for Human Resources ¡  Conference Room Scheduling System for Facilities ¡  Project Management Information System for PMs¡  System Integration¡  Custom Application Development @hoardinginfo @meetdux #SPAdoption

2. Develop Relevant Training @hoardinginfo @meetdux #SPAdoption

Change Management Strategy¡  Collaboration culture¡  Governance plan ¡  Business ¡  Technology¡  Adoption plan ¡  Incentives ¡  Training ¡  Support @hoardinginfo @meetdux #SPAdoption

Teach Them How to Fish¡  Showcase SharePoint solutions, not features ¡  Share use cases¡  Group users based on roles and business needs ¡  IT ¡  Business ¡  Executives ¡  Business Units¡  Training should include ¡  Technology ¡  Roles & responsibilities ¡  Business Process @hoardinginfo @meetdux #SPAdoption

3. Measure Training Effectiveness @hoardinginfo @meetdux #SPAdoption

US Department of State¡  The Bureau of Diplomatic Security is responsible for the protection of personnel, information and facilities worldwide. ¡  Solution collects various reports from over 200 Security Officers around the world ¡  Automatically generates 20 reports for management in budgeting, and planning. (Old system required hours of work to create reports by hand) ¡  Allows Security Officers to focus on other things ¡  Enables Security Officers to better manage their staff as   well as learn from more experienced Security Officers ¡  Enables analysis, identification of deficiencies,   corrective action and performance improvement @hoardinginfo @meetdux #SPAdoption

Are You Better Off with SharePoint?¡  Compare the Before with the After ¡  Manual processes are now automated ¡  Uncover OOB SharePoint integration w/ Office and Windows ¡  Increased adoption ¡  Decreased support ¡  Exploring new features ¡  Requests for more¡  Increasing user efficiency¡  Gather feedback ¡  Anecdotes ¡  Performance metrics @hoardinginfo @meetdux #SPAdoption

4. Provide Reliable Support @hoardinginfo @meetdux #SPAdoption

Less is More + @hoardinginfo @meetdux #SPAdoption

Provide Structured Support¡  Self-service support ¡  Create a SharePoint FAQ site for basic how-tos ¡  Include external references for advanced topics ¡  Make sure it’s accessible to the entire user community ¡  Removes most of the support bottleneck¡  Site Manager support¡  IT help-desk support ¡  Create a SharePoint help-desk site ¡  Intended for higher-level support @hoardinginfo @meetdux #SPAdoption

5. Encourage Continuous Learning @hoardinginfo @meetdux #SPAdoption

Guide the Business with their Journey @hoardinginfo @meetdux #SPAdoption

Learning is Not a One-Time Event¡  Mentorship can help guide users through their SharePoint journey¡  Informal sessions ¡  Brown Bags ¡  User Groups ¡  Webcasts¡  Conferences¡  Provide a playground to power/super  users @hoardinginfo @meetdux #SPAdoption

How We Can Help http://cloudshare.com http://innovative-e.com/easy @hoardinginfo @meetdux #SPAdoption

Questions? chris@cloudshare.com dux.sy@innovative-e.com @hoardinginfo @meetdux @hoardinginfo @meetdux #SPAdoption

Thank You for Attending

5 Steps to Effective SharePoint Training and Adoption

by Dux Raymond on Nov 22, 2011

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5 Steps to Effective SharePoint Training and Adoption — Presentation Transcript