Zinnia Offerings<br />
Zinnia offerings<br />Zinnia Systems offer Zarada, an integrated suite of customer management, billing,<br />fulfillment a...
Zinnia offerings – Contd.<br />Zarada provides comprehensive functionalities to automate all major business support <br />...
Zarada Suite <br />
Zarada Benefits<br />Since Zarada offers complete order-to-cash functionalities, you deal with single vendor for all your ...
Technology – Key Enabler of Zinnia’s Excellence<br />
True Product Mindset<br />Off-the-shelf products with comprehensive functionalities<br />Can work with different databases...
Zarada Component View for GSM & WiMAX Networks <br />
Zarada Functional Overview<br />
Managing Customer Experience with Zarada<br />Comprehensive functionality to automate customer interactions and to reduce ...
Zarada Customer Management<br />
Managing Products with Zarada<br />Zarada provides flexible & layered structure for easy product creation<br />Maintains a...
Zarada Accounts, Subscriptions and Products<br />
Usage Rating with Zarada<br />Provides efficient, highly flexible and scalable rating engine to enable smooth capacity gro...
Rating Flexibility – Rule based Rate Selection<br />
Rating flexibility – Normal and Override Rates<br />
Online Rating & Balance Management<br />Provides a real-time, scalable and high-performance platform for rating and balanc...
Zarada On-line Rating and Balance Management Flow<br />
Discounting with Zarada<br />Provides discounting at different charge levels:<br />Account or product level<br />Recurring...
Discounting at Different Charge Aggregation Level<br />
Billing and Invoicing with Zarada<br /><ul><li>Provides a robust and scalable environment for charge calculation, invoice ...
Supports trial billing and interim billing
Enables you to manage bill cycles effectively for smooth distribution of billing load
Easy configuration of new charge types
Comprehensive support for account hierarchy
 Flexible mapping of charge events with your General Ledger accounts and General Ledger report generation
Configurable invoice formatter
Supports selective suppression of invoices
Due date adjustment to accommodate operational delays</li></li></ul><li>Zarada Billing – Accurate Calculation and Operatio...
Credit Control with Zarada<br /><ul><li>Provides an elaborate environment for configuration, maintenance and execution of ...
Supports application of different credit treatment to different customer groups, based on rules.
Automatically brings out customers from credit treatment as soon as outstanding balance goes below threshold. All services...
Handles assignment of credit control activities to available collectors
Displays outstanding amounts based on aging buckets
 Manages collection events
Suspend and re-activating events
Re-scheduling events
Changing collection schema
Re-assigning event to other collector etc.
Supports writing off balance due</li></li></ul><li>Zarada Credit Control Functions<br />
Partner Settlement with Zarada<br /><ul><li>Provides automated calculation of remittances for resellers, content providers...
Maintains partner agreements and charge plans
Supports many different rate plans and discount schemes for interconnect and roaming charges.
Handling penalty for not using forecasted capacity in interconnection.
Reseller commission calculation and payout handling
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Zarada Overview V2.0

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Introduces High performance Zarada Product Suite from Zinnia Systems.

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Transcript of "Zarada Overview V2.0"

  1. 1. Zinnia Offerings<br />
  2. 2. Zinnia offerings<br />Zinnia Systems offer Zarada, an integrated suite of customer management, billing,<br />fulfillment and analytic products for communication service providers.<br />Zarada customer management products automate all aspects of account handling starting from registration to payments, service modifications, trouble ticketing, hierarchy management and account closure and enable you to create and control desired customer experience<br />Zarada revenue management products provide a comprehensive order-to-cash solution enabling you to automate usage data collection, invoice generation, payment collection and handling delinquent customers. Zarada also enables you to automate settlement with all your partners. <br />Zarada fulfillment products provide you a collaborative product creation environment. With flexible Catalog, a comprehensive order management system and multi-service activation product, you can plan and launch new services quickly.<br />Zarada analytic products assist you to gain insights into customer behaviour and empower you to take proactive actions to enhance customer retention, revenue and to prevent losses due to fraud.<br />
  3. 3. Zinnia offerings – Contd.<br />Zarada provides comprehensive functionalities to automate all major business support <br />system processes and enables you to support your customers for profitability and <br />growth. Zarada functionalities are provided through following major building blocks: <br />
  4. 4. Zarada Suite <br />
  5. 5. Zarada Benefits<br />Since Zarada offers complete order-to-cash functionalities, you deal with single vendor for all your BSS needs, which has following advantages:<br />Saving in integration cost<br />Reduction in vendor management cost<br />Reduced timeline of implementation<br />Reduced cost on maintenance and enhancement<br />Built on a novel architecture, Zarada provides unmatched flexibility and extreme time-to-market enabling you to rapidly and cost-effectively create, deliver, charge and profit from innovative new services.<br />Zarada fits seamlessly into your enterprise IT architecture using SOA based integration, reducing your expenses on integration.<br />With comprehensive functionality, Zarada automates majority of your business processes, resulting in:<br />Reduced operational complexity and costs<br />High customer satisfaction<br />Smooth Revenue flow<br />
  6. 6. Technology – Key Enabler of Zinnia’s Excellence<br />
  7. 7. True Product Mindset<br />Off-the-shelf products with comprehensive functionalities<br />Can work with different databases e.g. Oracle, MySQL<br />Very flexible to accommodate many different business requirements<br />A complete suite covering all BSS requirements<br />Provides complete range of services to ensure that you receive full value from our products<br />Business analysis, Installation and Integration service<br />Documentation<br />Training<br />Helpdesk and Maintenance programs<br />Well defined API set <br />Commitment to published roadmap<br />
  8. 8. Zarada Component View for GSM & WiMAX Networks <br />
  9. 9. Zarada Functional Overview<br />
  10. 10. Managing Customer Experience with Zarada<br />Comprehensive functionality to automate customer interactions and to reduce operational complexity <br />Provides multiple flow templates for supporting registration processes of different customer segments<br />Detailed audit trail and event analyzer for monitoring account activity <br />Supports multiple hierarchies for invoice grouping, ‘upward transfer of charges (UTC)’ and discount sharing<br />Rule based customer segmentation to enable application of different business policies to different segments<br />Flexible and secure ‘Self-care’ module to empower customers to view / update account information and perform a number of self-service operations including invoice payment, handset / CPE purchase etc.<br />Comprehensive notification management – support for preferred time and multiple notification channels for same customer<br /> Supports multiple currencies and languages to quickly adapt to your site specific requirements<br />
  11. 11. Zarada Customer Management<br />
  12. 12. Managing Products with Zarada<br />Zarada provides flexible & layered structure for easy product creation<br />Maintains and enforces eligibility and availability rules<br />Supports product transition rules<br />Groups products in many different ways for easy selection by CSR<br />Maintains technical and commercial views of the products and makes these easily accessible for maintenance <br />Provides an environment for collaborative effort for product creation by different groups<br />Displays side-by-side comparison among different products for better customer negotiation<br />Supports ‘Choose m among n’ or ‘Choose exactly n’ type of selection at all levels of product composition (Refer figure in next slide) to bring additional level of flexibility in product creation<br />Supports unlimited nesting of products to facilitate creation of new products from existing products quickly <br />
  13. 13. Zarada Accounts, Subscriptions and Products<br />
  14. 14. Usage Rating with Zarada<br />Provides efficient, highly flexible and scalable rating engine to enable smooth capacity growth with increase in your subscriber base. <br />Capable of rating events on many different attributes:<br />Occurrence (e.g. number of SMS sent, pay-per-view etc.)<br />Per time unit (e.g. call duration in second, minute etc.)<br />Per data volume (e.g. KB downloaded)<br />Content type (e.g. jpeg, mpeg etc.)<br />Supports different types of rate plans like flat, stepped, tiered etc. to accommodate different product offerings. <br />Rule based rate plan selection – any event attribute can be considered for rating<br />Supports zone based rating, ‘friends and family’ and closed user group rating <br />Support for different rates based on time-of-the-day and holiday<br />Rating of events generated by your resellers’ customers<br />Provides reject management & re-rating functionality to reduce operational complexity<br />
  15. 15. Rating Flexibility – Rule based Rate Selection<br />
  16. 16. Rating flexibility – Normal and Override Rates<br />
  17. 17. Online Rating & Balance Management<br />Provides a real-time, scalable and high-performance platform for rating and balance maintenance<br />Supports Diameter based interface for integration with service elements<br />Provides configurable spending allocation to empower customers to control their usage for different services <br />Supports free resources and customer hierarchies<br />Provides load balancing and data caching for high performance<br />Supports direct debiting as well as reservation based charging control<br />Performs both event based and session based charging <br />Provides secure transfer of charge and balance information among different systems involved<br />Supports hot-lining and graceful handling of customers during credit expiry<br />Alerting customers based on balance threshold<br />Generation of usage records for use in business analytics <br />
  18. 18. Zarada On-line Rating and Balance Management Flow<br />
  19. 19. Discounting with Zarada<br />Provides discounting at different charge levels:<br />Account or product level<br />Recurring, Non-recurring and Usage charge<br />Local, National long distance, International long distance<br />Charges aggregated on hierarchy<br /> Individual charge events etc.<br />Supports flexible discount definition based on:<br />Charge events considered for eligibility evaluation<br />Charge events on which discount is applied<br />Discount threshold<br />Discount type – fixed or percentage<br />Discount category – flat, incremental and tiered<br />Discount priority, in case of multiple discounts on same charge<br />Supports discount and free resource sharing in hierarchies<br />
  20. 20. Discounting at Different Charge Aggregation Level<br />
  21. 21. Billing and Invoicing with Zarada<br /><ul><li>Provides a robust and scalable environment for charge calculation, invoice generation, discounting and taxation.
  22. 22. Supports trial billing and interim billing
  23. 23. Enables you to manage bill cycles effectively for smooth distribution of billing load
  24. 24. Easy configuration of new charge types
  25. 25. Comprehensive support for account hierarchy
  26. 26. Flexible mapping of charge events with your General Ledger accounts and General Ledger report generation
  27. 27. Configurable invoice formatter
  28. 28. Supports selective suppression of invoices
  29. 29. Due date adjustment to accommodate operational delays</li></li></ul><li>Zarada Billing – Accurate Calculation and Operational Simplification<br />
  30. 30. Credit Control with Zarada<br /><ul><li>Provides an elaborate environment for configuration, maintenance and execution of credit control actions such as sending letter or calling up customer, automatic removal of selective services etc.
  31. 31. Supports application of different credit treatment to different customer groups, based on rules.
  32. 32. Automatically brings out customers from credit treatment as soon as outstanding balance goes below threshold. All services are also restored.
  33. 33. Handles assignment of credit control activities to available collectors
  34. 34. Displays outstanding amounts based on aging buckets
  35. 35. Manages collection events
  36. 36. Suspend and re-activating events
  37. 37. Re-scheduling events
  38. 38. Changing collection schema
  39. 39. Re-assigning event to other collector etc.
  40. 40. Supports writing off balance due</li></li></ul><li>Zarada Credit Control Functions<br />
  41. 41. Partner Settlement with Zarada<br /><ul><li>Provides automated calculation of remittances for resellers, content providers, interconnect partners and roaming partners.
  42. 42. Maintains partner agreements and charge plans
  43. 43. Supports many different rate plans and discount schemes for interconnect and roaming charges.
  44. 44. Handling penalty for not using forecasted capacity in interconnection.
  45. 45. Reseller commission calculation and payout handling
  46. 46. Communicates charges owed / owned to partners and provides settlement functionality.
  47. 47. Automated reconciliation of usage data from partners
  48. 48. Dispute handling functionality
  49. 49. Supports TAP3 file generation and incoming TAP file processing for GSM roaming. It also automates interaction with clearing houses.
  50. 50. Configurable partner invoice generation
  51. 51. Partner web care </li></li></ul><li>Zarada Settlement Use Cases<br />
  52. 52. Accounts Receivable with Zarada<br /><ul><li>Provides flexible environment for payment acceptance through multiple channels:
  53. 53. Credit card
  54. 54. Direct debit
  55. 55. Supports batch and individual payments - automatically generates payment request batches for credit card and direct debit payments and delivers to banks after bill run
  56. 56. Enables users to perform transactions relating to adjustment, refund, deposit and fund transfer
  57. 57. Supports disputes and settlement handling
  58. 58. Provides approval process for refund and settlement
  59. 59. Support for payment fee i.e. fee for failed credit card or direct debit payment request
  60. 60. Payment incentive i.e. providing discount, free minutes or gifts for full invoice payment before due date
  61. 61. Handles over-payment and under-payment
  62. 62. Multi-currency support
  63. 63. Lock box
  64. 64. Cash</li></li></ul><li>Zarada A/C Receivable Functions<br />
  65. 65. Service Fulfillment with Zarada<br /><ul><li>Automates major service fulfillment activities including:
  66. 66. Offer creation
  67. 67. Order negotiation
  68. 68. Workflow management
  69. 69. Service activation
  70. 70. Flexible and layered product catalog
  71. 71. Support for order amending, revision, order resubmission and auto-complete
  72. 72. Defining and tracking milestones during workflow execution
  73. 73. Configurable escalation process and fallout management
  74. 74. Provides workforce assignment functionality
  75. 75. Supports many different interfaces for activating services on your network elements
  76. 76. Provides ‘retry’ and ‘rollback’ functionality to reduce fallouts during service activation
  77. 77. Configurable service mapping environment
  78. 78. Scheduled and priority order handling</li></li></ul><li>Zarada Service Fulfillment Functions <br />
  79. 79. Mediation with Zarada<br /><ul><li>Provides a comprehensive usage event collection and analysis environment
  80. 80. Supports bulk as well as individual usage event collection
  81. 81. Comprehensive usage event auditing to reduce event rejection and to prevent revenue leakage.
  82. 82. Configurable format translation enabling quick integration with your network – supports many different formats including XML, ASN.1, ASCII etc.
  83. 83. Usage event enrichment to enable flexible pricing
  84. 84. Correlation of multiple usage streams capturing all relevant information from different sources to ensure accurate charge calculation.
  85. 85. Supports many standard data processing including filtering, database lookup, sequence validation etc. to ensure data integrity and to prevent revenue loss.
  86. 86. Provides many reports to analyze usage events to create awareness of service wise revenue trends and to empower you to take proactive actions to protect / enhance service specific revenues.</li></li></ul><li>Zarada Mediation Functions <br />
  87. 87. Customer Trouble Ticketing with Zarada<br /><ul><li>Enabling customers and CSRs to raise trouble tickets
  88. 88. Monitoring trouble tickets to closure
  89. 89. Communicating customers on problem status
  90. 90. Assigning and re-assigning trouble tickets to ensure closure within SLA
  91. 91. Re-opening closed trouble tickets to resolve customer issues
  92. 92. Escalation mechanism to ensure SLA compliance
  93. 93. SLA tracking and reporting
  94. 94. Conducting customer satisfaction survey and analyzing the responses to streamline internal processes
  95. 95. Assisting your operation manager with performance and workload analysis of operations staff
  96. 96. Creating and looking-up knowledge base for quick problem resolution</li></li></ul><li>Zarada Customer Trouble Ticketing Functions <br />
  97. 97. Voucher Management with Zarada<br /><ul><li>Automates voucher generation, distribution and pre-paid balance management activities
  98. 98. Supports voucher PIN generation and distribution to print houses to automate interaction with print house and secure transfer of PIN information
  99. 99. Voucher allocation to dealers for reselling
  100. 100. Planning and monitoring of voucher sale through dealer
  101. 101. Dealer performance analysis
  102. 102. Voucher state maintenance e.g. active, expired, stolen etc.
  103. 103. Voucher balance maintenance – Rule based consumption of voucher balance e.g. consuming voucher with earliest expiry date first etc.
  104. 104. Web based recharge
  105. 105. Support for multiple payment methods e.g. Credit card, direct debit etc. for recharge
  106. 106. Displays recharge history and balance through customer Self Care for easy access by customers.</li></li></ul><li>Zarada Voucher Management Functions<br />
  107. 107. Business Analytics and Reporting with Zarada<br /><ul><li>Provides comprehensive data analysis and decision support functionalities
  108. 108. Enables you to reduce loss due to customer churn by identifying customers most likely to churn through automated customer pattern analysis.
  109. 109. Creates and administers loyalty programs
  110. 110. Creates customer segmentation based on profitability (total usage) and churn score to enable you to create loyalty programs for high-value customers who are likely to churn.
  111. 111. Performs loyalty program effectiveness evaluation
  112. 112. Provides fraud detection through usage pattern analysis
  113. 113. Supports initiation of suspension, service change and other restrictions on fraud detection
  114. 114. Flexible reporting system with:
  115. 115. Configurable data selection
  116. 116. Support for many different chart types e.g. pie, line, bar etc.
  117. 117. Support for different output formats e.g. xls, pdf, HTML etc.
  118. 118. Scheduling of report generation and automatic delivery through e-mail</li></li></ul><li>Zarada Business Intelligence and Reporting Functions <br />
  119. 119. Zarada Scalability and High-Availability Overview<br />
  120. 120. Scalability and High-Availability with Zarada<br /><ul><li>Committed to meet scalability requirements for Tier-1 operators
  121. 121. Development process ensures that each component design goes through rigorous review for efficiency and scalability
  122. 122. Each product release is internally benchmarked on Linux and SunFire servers and externally benchmarked on large servers at hardware vendor lab
  123. 123. Distributes rating and billing computation load on multiple servers, providing very high horizontal scalability
  124. 124. Uses Oracle RAC for database scalability
  125. 125. Targets:
  126. 126. 60 ms latency for usage event processing
  127. 127. 99.99% availability of all software components</li></li></ul><li>Zarada Scalability and High-Availability Architecture<br />
  128. 128. Zinnia Delivery Process Overview<br />
  129. 129. Zinnia Project Execution Methodology<br /><ul><li>Uses a ‘partial iterative’ delivery model (based on ‘Zinnia 7A’)
  130. 130. Model focuses on identifying and managing risks during delivery
  131. 131. Model supports evolution of requirements over time
  132. 132. Ensures that user inputs are incorporated and verified in each iteration, thereby enhancing the probability of project success</li></li></ul><li>Zinnia Delivery Process<br />
  133. 133. Zinnia Excellence Benefits<br /><ul><li>Product quality
  134. 134. We provide technologically superior product suite with comprehensive functionalities. Built on a novel architecture, products are extremely flexible and scalable and can cater to millions of customers.
  135. 135. Delivery process
  136. 136. Our delivery process focuses on risk management and accommodates evolution of requirements over time. Strong customer focus combined with innovative delivery process ensures that you remain in control of project budget and time.
  137. 137. Innovation culture
  138. 138. Our innovation culture enables you to find quick and simple solution for your complex operational problems. You remain in forefront of operational excellence.</li>
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