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Taj overview

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  • 1. The IndianHotelsCompanyLimited(IHCL) anditssubsidiariesare collectivelyknownasTaj Hotels Resortsand Palacesandisrecognisedasone of Asia'slargestand finesthotel company.Incorporatedby the founderof the Tata Group,Mr. Jamsetji N.Tata,the companyopeneditsfirstproperty,The Taj Mahal Palace Hotel,Bombayin1903. The Taj, a symbol of Indianhospitality,completeditscentenary yearin 2003. Taj HotelsResortsandPalacescomprises66 hotelsin42 locationsacrossIndiawithanadditional 16 international hotelsinthe Maldives,Malaysia,Australia,UK,USA,Bhutan,Sri Lanka,Africaand the Middle East. Spanningthe lengthandbreadthof the country,gracing importantindustrialtownsandcities,beaches, hill stations, historical andpilgrimcentresandwildlife destinations,eachTaj hotel offersthe luxuryof service,the apogee of Indianhospitality,vantage locations,modernamenitiesandbusinessfacilities. IHCL operate inthe luxury,premium, mid-marketandvalue segmentsof the marketthroughthe following: Taj (luxury full-servicehotels,resortsand palaces) isourflagshipbrandforthe world’smostdiscerning travelersseekingauthenticexperiencesgiventhatluxuryisaway of life towhichtheyare accustomed. Spanningworld-renownedlandmarks,modernbusinesshotels,idyllicbeachresorts,authenticRajput palacesandrustic safari lodges,eachTaj hotel reinterpretsthe traditionof hospitalityinarefreshingly modernwayto create unique experiencesandlifelongmemories. Taj alsoencompassesaunique setof iconicpropertiesrootedinhistoryandtraditionthatdelivertruly unforgettable experiences.A collectionof outstandingpropertieswithstrongheritage ashotelsor palaceswhichoffersomethingmore thangreatphysical productandexceptionalservice.Thisgroupis definedbythe emotional andunique equityof itsiconicpropertiesthatare authentic,non- replicable withgreatpotential tocreate memoriesandstories. Taj Exotica isour resortand spa brandfoundin the mostexoticandrelaxinglocalesof the world.The propertiesare definedbythe privacyandintimacytheyprovide.The hotelsare clearlydifferentiatedby theirproductphilosophyandservice design.Theyare centeredaround highendaccommodation, intimacyandan environmentthatallowsitsguestunrivalledcomfortandprivacy.Theyare definedbya sensibilityof intimate designandbytheirvariedandeclecticculinaryexperiences,impeccableservice and authenticIndianSpasanctuaries. Taj Safaris are wildlifelodgesthatallowtravelerstoexperience the unparalleledbeautyof the Indian jungle amidstluxurioussurroundings.TheyofferIndia’sfirstandonlywildlife luxurylodge circuit.Taj Safarisprovide guestswith the ultimate,interpretive,wildlifeexperiencebasedonaprovensustainable ecotourismmodel. UpperUpscale Hotels (full-servicehotelsand resorts) provide anew generationof travelersa
  • 2. contemporaryandcreative hospitalityexperience thatmatchestheirwork-hardplay-hardlifestyles. Stylishinteriors,innovative cuisine,hipbars,anda focuson technologysetthese propertiesapart. The GatewayHotel (upscale/mid-marketfullservicehotels and resorts) isa pan-Indianetworkof hotels and resortsthat offersbusinessandleisure travelersahotel designed,keepingthe modernnomadin mind.Atthe GatewayHotel,we believeinkeepingthingssimple.Thisiswhy,ourhotelsare dividedinto 7 simple zones-Stay,Hangout,Meet,Work,Workout,Unwind andExplore. As travel oftenmeansmore hassle thanharmony,more stressthansatisfaction,moderntravelersare lookingforsmarterchoices.Drivenbyourpassionforperfection,we welcomeourcustomerstoa refreshinglyenjoyable andhassle-freeexperience,anytime,everywhere.Offeringthe highest consistencyinquality,service andstyle we setnew standardsandtake the unwantedsurprisesoutof traveling.Ourwarmwelcomesmake ourguestsfeelathome,awayfromhome and ourcrisp and courteousservice empowersthemtogetmore done withgreatereffectivenessandcontrol.And throughour unrivallednetworkwe provide service thatiseffortless,simple,neveroverwhelming, alwayswarm. Ginger(economy hotels) isIHCL’srevolutionaryconceptinhospitalityforthe value segment. Intelligentlydesignedfacilities,consistencyandaffordabilityare hallmarksof thisbrandtargetedat travelerswhovalue simplicityandself-service. Taj HotelsResortsandPalacesiscommittedtoreplicate itsdomesticsuccessontointernational shores withplansto buildaninternationalnetworkof luxuryhotels,whichwill provide anexemplaryproduct- service combinationandinthe processcreate a global brand.The currentinternationalportfolio includesluxuryresorts inthe IndianOcean,businessandresortdestinationsinthe Middle Eastand Africa,servicedapartmentsinthe UK,the firsthotel inAustraliaandthree atop-endluxuryhotelsinthe US. Throughoutthe Company’sexpansion,itsmandate hasbeentwofold:toinfuse asense of Indian heritage andculture withineachdiverseproperty,while alsoanticipatingthe needsanddesiresof the sophisticatedtraveller.Overthe years,the Taj haswoninternational acclaimforitsqualityhotelsandits excellence inbusinessfacilities,services,cuisine andinteriors. The Taj strengtheneditspresence inthe IndianOceanrimwiththe ExoticaBrand.The Taj Exoticawas evolvedaspartof Taj HotelsResortsandPalacesintenttopositionitasa brand that isclearly differentiatedbyitsproductphilosophyandservice design.The Taj ExoticaResortandSpa, inMaldives iscenteredonhigh-endaccommodation,intimacyandanenvironmentthatallowsitsguest’sunrivalled comfortand privacy. Taj Hotelsfurtherexpandeditsglobal footprintbysecuringmanagementcontractsatPalmIsland, JumeirahinDubai,SarayaIslandsinRas Al Khaimah,AldarGroupinAbu Dhabi,UAE Langkawi in Malaysiaand ThimpuinBhutan.The most significantadditionstothe portfoliohave been The Pierre,
  • 3. the iconiclandmarkhotel onNewYork'sFifthAvenue,Taj BostonandBlue,Sydney. The presence of Taj HotelsResortsandPalacesinternationallyhasbeendevelopedthroughanetworkof Taj regional salesandPRofficesinthe UnitedKingdom, France,Germany,Italy,Dubai,Singapore, Australia,Japan,Russiaandthe UnitedStatesof America. At the Taj HotelsResortsandPalacesluxuriouslivingandfine diningfindcommonground.Whetheritis introducingexoticworldcuisinestoIndiaortakingauthenticIndianfare tothe world,the Taj Hotels Resortsand Palacesisrenownedforthe eclecticculinaryexperiencesitbringstoitsguests.Througha vast repertoire of award-winningrestaurants,legendaryrecipesfromroyal kitchensandcelebratedfood festivals,the Taj haspioneeredinnovationinfine diningacrossthe world. Taj Hotelsalsopromise awhole newexperience of tranquillityandtotal ‘wellness’,through JivaSpas a unique concept,whichbringstogetherthe wisdomandheritage of the AsianandIndianPhilosophyof WellnessandWell-being.RootedinancientIndianhealingknowledge,JivaSpasderive inspirationand spiritfromthe holisticconceptof living.There isarichbasketof freshand unique experiencesunderthe JivaSpa umbrellaof offering,YogaandMeditation,masteredanddisseminatedbyaccomplished practitioners,authenticAyurveda,andunique Taj signature treatments.Royal traditionsof wellnessin service experiences,holistictreatmentsinvolvingbodytherapies, enliveningandmeaningful ritualsand ceremoniesanduniquenatural productsblendedbyhand,come togethertoofferatrulycalming experience. IHCL operates Taj Air, a luxuryprivate jetoperationwithstate-of-the-artFalcon2000 aircrafts designed by DassaultAviation,France;andTaj Yachts, two3-bedroomluxuryyachtswhichcanbe usedbyguests inMumbai and Kochi,inKerala. IHCL alsooperates Taj Sats Air CateringLtd., the largestairline cateringservice inSouthAsia,asa joint venture withSingapore AirportTerminal Services,asubsidiaryof Singapore Airlines. Additionally,itoperatesthe IndianInstitute ofHotel Management,Aurangabad since 1993. The institute offersathree-yeardiploma,designedwiththe helpof internationalfacultyandhasaffiliations withseveral AmericanandEuropeanprogrammes. CORPORATE SUSTAINABILITYAND SOCIAL RESPONSBILITY As a part of Tatas; India’spremierbusinesshouse;we;atTaj Hotels,have alwaysbelievedinsocietyand environmentbeingintegral stakeholdersinourbusinessalongwithourshareholders,customers, vendorsandothers.Overthe lastdecade,the movementtowardsecologicallysoundtourismhasgained urgencyand importance acrossthe globe andwe recognize thatresponsible practicesinvogue are as diverse asthe geographies. We promote corporate citizenshipthroughourstrategicpublic-private partnershipswhichencourage buildinglivelihoodsof less-advantagedyouthandwomen.The causeswe promote include reducing
  • 4. malnutrition,promotingindigenousartisansandcraftsmenandenhancingemployabilityof identified target groupsbysharingour core competenciesasa leadinghospitalitycompany.We encourage traininganddevelopmentof differentlyabledyouth. We at Taj have the unique scope andopportunitytodevelopraw potential intoaskilledworkforce that isimmediatelyemployablebyvariousplayersinthe industry.A majorityof ourcommunityprojectsare focusedaroundextendingourkeystrengthsinfoodproduction,kitchenmanagement,housekeeping, customerservice andspasto promote economicempowermentof candidatesfromvulnerable socio- economicbackgrounds.We are fullycommittedtothe cause of buildingasustainableenvironmentby reducingthe impactof our dailyoperations onthe environmentandimprovingoperational efficiencies, resource conservation,reuseandrecyclingof keyresources. Our seventh Corporate SustainabilityReport wassubmittedtothe UnitedNationsGlobal Compact societyinAugust,2009. The UnitedNationsGlobal Compactisa strategicpolicyinitiative forbusinesses that are committedtoaligningtheiroperationsandstrategieswith tenuniversallyacceptedprinciplesin the areas of human rights,labor,safety&security,environmentandanti-corruption.ThisCorporate SustainabilityreportalsoservesasourGRI (Global ReportingInitiative) aswell asTriple BottomLine report.The report focusesonidentifiedprioritiesatIHCL andrespondstokeystakeholderneeds.We planto continue andfurtherstrengthenourcommitmenttothe environmentandsocietiesinwhichwe operate. We believe incontinuouslearningandsharingandwouldbe delightedtohave yourthoughtsand suggestions. EARTH In an endeavourtoreinstate itsvisionandeffortstoboostsustainabletourism,Taj HotelsResortsand PalacespresentedEARTH(EnvironmentAwareness&Renewal atTaj Hotels) thisyear.Implementing schemessuchas the Gangroti GlacierClean-UpExpedition,aswell asdesignatedEarthrooms,which minimise environmental impact,Taj isone of Asia’slargestgroupof hotelstocommitto energy conservationandenvironmental management.EARTHhas receivedcertificationfromGreenGlobe,the onlyworldwideenvironmentalcertificationprogramfortravel andtourism. The Taj begana centuryago witha single landmark –The Taj Mahal Palace Hotel,Mumbai.Today,the variousTaj hotels,inall theirvarietyandhistorical richness,are recognisedinternationallyasthe symbolsof true Indianhospitality.The Company’shistoryisintegraltoIndia’semergence intothe global businessandleisuretravel community;andlookingtothe future,Taj HotelsResortsandPalacesiswell positionedtomeetthe increaseintravel activitywiththe rapidexpansionof the Indianeconomy.