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Non verbal communication

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  • 1. NON-VERBAL COMMUNICATION Presented by: Parul, Meenakshi & Sanjeev MBA-A&FB, (3rd Sem), AIOA, 2012-14 Faculty: Dr. Indu Rampal, (Amity University)
  • 2. Non Verbal Communication • Message or response which not response in words whereas in hints, suggestions, indications… • Unconscious parts of our behaviors. • Basic parts of our personality. • Communication researcher Mehrabian found that only 7% of a message’s effect are carried by words; listeners receive the other 93% through non - verbal means. • Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally.
  • 3. Types of Non Verbal Communication KOPPACT • K-Kinesics • O-Occulesics • P-Proxemics • P-Paralanguage • A-Artifacts • C-Chronemics • T-Tactilics
  • 4. Advantages & Limitation of Non-Verbal Communication Advantages Limitations Reliability Lack of secrecy, Efficiency Lack of written proof Credibility Gestures may be misunderstood Understanding attitudes It fails to reveal past events & ideas Face-to-face interaction are essential More difficult to study.
  • 5. Sign Language • Involves use of audio & visual signals • AUDIO: alarm signals- to caution people (e.g. fire alarm, buzzers, whistlers, VIP motorcade alarm etc.) • VISUAL: illustration in tabular, graphics, pictorial form(e.g. posters, cartoons, photographs. Statues, caricatures etc.), others includes like Traffic, Railway signals.
  • 6. Body Language (Kinesics) Messages conveyed by body movements is known as Body Language (Kinesics) Body Parts Movements & Signs Head High head- honour, self respect, confidence Head bent-modesty, guilt, politeness Facial Expression Surprise- eyebrows curve & rise up Anger- eyebrows get lower, gaze become intense Eyes Fixed eyes- concentration Raised eyes-surprise or fear Smiling eyes-happiness Gestures Shuffling legs-nervousness Pounding of fist on table- anger Body posture Erect poised, brisk walk- self esteem, high spirited, confident Arms crossed- defensive, bored or not interested
  • 7. Silence • It is more eloquent than words & can effectively express fear, anger, refusal, disapproval, resentment etc. (e.g. worker makes request for leave & his boss keep silence, indicates refusal.) • Facial expression & posture indicates the meaning behind the silence (e.g. movies of Charlie Chaplin).
  • 8. Paralanguage • The set of nonphonemic properties of speech, such as speaking tempo, vocal pitch, and intonational contours, that can be used to communicate attitudes or other shades of meaning [Mention of Paralanguage: Since 1950 in Canon of Communication Theory] • Language beyond language and like a language • Role of voice/Rythum/Rate/Tone • Sarcasam, Anger, Affection, Confidence
  • 9. • Pitch:(Direction of Pitch, Range of Pitch-Highness and lowness of voice, loudness, tension, resonance) • Speed/Rate: (How fast you are speaking?) • Volume: (How loudly or softly?) • Pause: (Voice Quality: Even in Telephone) • Stress: (Volume and pitch: Amount you emphasis placed in words) example: I like him very much • Non Fluencies:
  • 10. Chart of Feelings Feeling Volume Pace Pitch Anger Loud Fast High Joy Loud Fast High Sadness Soft Slow Low
  • 11. • Gasps Sudden and sharp inhalation of air Occurs from the emotion of surprise, or shock • Sigh Negative emotion: Dismay, dissatisfaction, boredom, or futility Positive emotion: Relief from negative situations or some stressful situation
  • 12. Andy Murray letting out a sigh during a game. A pilot breathes a sigh of relief.
  • 13. Space • • • • Space communicates in its own way Communication experts call it ‘proxemics’ Distance between sender-receiver Space is called proximity
  • 14. Proxemics • • • • Intimate (physical contact to 18’) personal(18’ to 4 ft.) Social (4 to 12 ft) Public ( 12 ft) as far as one can see or hear
  • 15. Intimate Space • Very close contact is maintain • Most suitable for body language • Only very special people like family members , friends enter this space • Handshakes, pat at your back, eye contact (most commonly use) • Use for confidential talks
  • 16. Personal Space • From 18 inches to 4 ft • Use our intimate circle as family • Used to have normal conversation • Communication type is personal (Relaxed and personal talk)
  • 17. Social • From formal and official relationship • Mostly in business communication areas • Usually dominated by reason and planning • Most importantly spatial dimension
  • 18. Public • Highly formal objective • High pitch of voice– to be heard in a big group • Public announcement and public announcement
  • 19. Surrounding • Physical environment around us • Its aspects are color and layout Color • Conveys meanings • Different color give different attitude and behaviors patterns and cultural background Layout design • Space arrangement of the office • Decorated for good impression
  • 20. Time (Chronomics) • Study of how we use time to communication • Time is money in business environment • Sends signals indicating important of time to people • Time management is important in business • Communication should be rightly timed to be effective
  • 21. Guidelines to Improve Non Verbal Communication • Feedback from friends • Monitor yourself (Monitor your non verbal communication • Learn to interpret other • Audio tape/Video tape of own voice and presentations