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Leveraging Technology to Provide Academic Advising Service Delivery to All Students nacada region 8
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Leveraging Technology to Provide Academic Advising Service Delivery to All Students nacada region 8


2012 NACADA Region 8 Conference presentation materials for "Leveraging Technology to Provide Academic Advising Service Delivery to All Students".

2012 NACADA Region 8 Conference presentation materials for "Leveraging Technology to Provide Academic Advising Service Delivery to All Students".

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  • Jessica starts session. Introduces title and web link for those with Internet Access.
  • Jessicaintroduces self, role, and student population. (Does not go into “Why Moodle?”). Discuss professional background.Anthony introduces self, role, and student population. (Does not go into “Why Moodle?”) Discuss professional background.Gerry introduces self, role, and student population. (Does not go into “Why Moodle?”) Discuss professional background.
  • Jessica goes through Lane statistics.OPEN WEB LINKAnthony discusses Coun. Dept counseling-specific services such as personal/career counseling, psycho-educational instruction, Substance Abuse/Prevention Recovery…, etc.Gerry discusses academic advising-specific info re: transfer (articulation) / career-technical, advising/counseling teams
  • Gerry introduces the Learning Management System and Moodle. DO NOT OPEN LINKS! (It takes too much time!)What is a Course/Learning Management System (CMS/LMS)?- a software application for the administration, documentation, tracking, and reporting of training programs, classroom and online events, e-learning programs, and training content.What is Moodle?- Modular Object-Oriented Dynamic Learning Environment- an Australia-based, open-source (free) LMS- the world's most popular LMS (9 million users, nearly 200 countries, 80 languages)Why Moodle? - Three options for information delivery:1. Web page- allows for guest-user access and self-service, self-guided services.2. Social Network- facilitates collaboration and communication between students as well as between academic advisors/counselors and students. This support's the social constructionist framework of education.3. Learning Management Systems- centralized administration- allows authentication with username / password for privacy - supports delivery of learning activities / publishing of resources- personalizes content and allows for knowledge reuseAnthony introduces, in brief, Technology Tool Box. Brief mention of Sustainability SD in providing conference materials online.
  • Gerry Literature review from NACADA, Noel-LevitzJessica Lane CC Strategic Directions OPEN WEB LINKAnthony  Counseling Department’s Developmental Model
  • Gerry introduces ATD Model slide, highlighting Study and Intervention
  • Jessicaexplains why she began to use Moodle as an advising delivery medium. OPEN WEB LINK “Started” to show empty shell. This is where Moodle advising began. CLOSEOPEN WEB LINK “Systemic Change” to show all advising resources in 2012. CLOSE
  • Gerry quickly refocuses back on Strategic Directions
  • Anthony introduces online learning SD.Now there are alternatives to waiting in the line.Major-specific, self-guided, self-directed advising now available beyond the catalog and college website.Social constructionist view of learning through Forums, News Announcements, etc.
  • Anthony discusses goals of online learning SD and how we are currently meeting those goals.
  • Gerry introduces Sustainability SD. Front end investment allows for sustainable practices.Sustainability of physical resources (paper) (program advising sheets, orientation materials, degree evaluation checklists,)Sustainability of human resources.The advising default is 100% paperless. Paper is the exception, not the rule. We teach students the value of sustainability and create a new normal through online delivery.(Mention conference materials online…)(Mention campus print audit initiative.)
  • Gerry discusses goals of Sustainability SD and how we are currently meeting those goals.
  • Jessica discusses goals of Optimal Student Preparation, Progression, and CompletionSD and how we are currently meeting those goals.
  • Jessica discussesMoodle activities specific to Preparation SD – online SOAR, online Nursing program application. OPEN WEB LINK from image of girl with backpack.It is all about students. What students tell us needs to guide our work.
  • Gerry…Term-by-term planners; degree requirements worksheets and evaluation forms; Lane-specific transfer articulation tables; registration plannersOPEN WEB LINKS
  • AnthonyA) Advising supports Instruction and the Institution (Summer HS courses, major specific events, Policy/Procedure changes – Latest News)B) Career Development (Career information,Co-op, Associations/Organizations, Barriers to Employment) C) Identifying Support Services (General Advising Section)
  • Gerry introduces main means of data collection… Observation through practiceExisting data from Title 3 / SOARQuestionnaires through Moodle Online SOARJessica’s interviews with students and anecdotal data through advising interviews5) Learning Analytics through Moodle Reports and Statistics
  • Gerry interprets data on this slide.“Data is one more person – who we have assisted without barriers.”
  • Gerry explains sample sizes for pilot of Spring SOAR 2012 and interprets data.
  • Gerry explains how Moodle Participant lists and Reports can help track usage by individual student.
  • Jessica interprets Moodle Stats for Nursing, explaining roles of Admin., Teacher, Student, and Guest, and hypothesizing on why usage varies.
  • Anthony explains new prevalence of guest users due to disconnection with Banner, segues into “The Future” slide.
  • Anthony… Accurately identifying student academic and career goals (From point of Application) Speak to the Admission Wizard Effectively integrating existing systems and practices (BANNER integration)* Improving data collection and analytics (Within an LMS and BANNER)* Implementing emerging technologies that support student success (many of which have yet to be developed or implemented)
  • * Q & A will be fielded by all of us.


  • 2. • High Touch/High Impact Student Services:• Third largest CC enrollment (23K credits students) in the state of Oregon• 11500 FTE• 2/3rds of our students are part-time.• Average student age is 27.• From both urban and rural areas.
  • 3. POWER OF LEARNING TECHNOLOGYMANAGEMENT SYSTEMS TOOL BOX Providing faculty, staff and students access to tools to support academic success
  • 4. • Advising is Teaching (Lowenstein, 2005) • Advising & Retention, Graduation Rate (Pascarella and Terenzini (1991, 2005) NACADA • Essential Functions of Academic Advising (Smith and Allen, 2006)Noel-Levitz • Effective Practices (Academic plan, academic advising program, web-based course engagement tools, Title 3 funding) (Noel-Levitz, CCSSE, 2011) • Quality Student Preparation, Progression, and Lane CC Completion Strategic • Online Learning Directions • Sustainable Learning & Working Environment • Developmental Model Counseling of Academic Advising Department (O’Banion, 1972) (Crookston, 1972)
  • 5. Study Using Lane student success data strands, local research and educational studies, identify areas of opportunity for improving student progression and completion. ATD Foundations Implementation Intervention Development of systems, practices Project teams are created to & Practice and resources that strengthen an design, develop and/or scaleSuccessful interventions are evidence-based culture of interventions (innovations) to operationalized and student success. address student progression and achievement gaps. scaled throughout the institution. Faculty and staff professional development, peer learning, engagement and empowerment Evaluation Interventions are evaluated based upon progression and achievement metrics, student experience, and sustainability.
  • 6. From Innovation to Systemic ChangeChoose image above to view League of Innovation description
  • 7. Before… Now…
  • 8. Goals:•Expand quality online learning and educationalresources (Moodle Lesson, Quiz, Forum, Glossary, Book)•Determine the effectiveness of online teaching andlearning (Moodle Questionnaire)•Identify and provide support services that will promotestudent success in modern learning environments (Online Academic Advising, Orientation, Academic/ Career / Student Support Resource Referral)
  • 9. Goals:•Increase sustainability literacy among students … •Create systems that promote implementation ofsustainable … practices leading to better resourceutilization…•Use technology to increase energyconservation/carbon neutrality and to infusesustainability throughout …•…to promote the incorporation and understanding ofsustainability in all phases of the curriculum and thework of the college, and to conduct that work usingsustainable practices…
  • 10. Goals• Assist students in making the transition to college-level course work or employment by identifying and providing fiscally sustainable student services, support systems, supportive environments and resources necessary for students’ successful preparation, timely progression and desired completion• Provide necessary resources and professional development for faculty and staff to work effectively in optimal learning environments
  • 11. Step-by-step instructions and Q&A Forums to assist students as they apply for competitive Health Professions programs like NursingIn-person or OnlineStudent Orientation, AdvisingAnd Registration (SOAR)What students say about Moodle andtheAcademic Advising Services at Lane
  • 12. • Tests• Questionnaires • Interviews • Focus Groups• Observation • Secondary or Existing Data 
  • 13. • 82% say “easy” or “very easy” to navigate.• 77% say they were “engaged” or “very engaged” as a participant.• 92% say “satisfied” or “very satisfied” with their online SOAR experience.
  • 14. = ~12% of FTE saturation in < 2 years
  • 15. • Student goal identification• System integrations• Data collection/analytics• Emerging technologies
  • 16. E-mail additional questions to: