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Guarantees we provide during your stay in our clinic
Over almost twenty past years of constant development and improvement we have managed to create a clinic in the best European and world’s traditions, which provides you with unique opportunities and enables you to take care of your health and improve the quality of your life.
We have achieved great results and now I can convincingly assure you that our Clinic provides the best in the world of medicine to you, our patients . We are on top of leading Russian clinics both in terms of medical services quality and customer relationship management level. Medicina JSC has received wide acclaim of international experts: we are a member of the Swiss Leading Hospitals Association, our quality management system is certified in accordance with ISO 9001:2008 and we also received an EFQM Excellence Award (5 stars) and the EFQM “Increasing value for customers” award of 2012; Medicina JSC is the first clinic in Russia that is accredited according to the International JCI standards.
Notwithstanding the above, we continue to set ourselves ambitious and honourable goals, since all our achievements alone hold no value; we are working to provide the highest possible level of healthcare, security and protection of our patients’ rights!
We can reach these goals only if we manage to successfully join our efforts when combating the disease. Thus, we recommend that you should be personally involved in your health matters. Should you have any queries or doubts regarding your treatment or misunderstand something, please do not hesitate to contact us. It’s you and your doctor who should agree on the measures taken on each stage of your treatment plan.
You are in the centre of our team of experts. Our intention is to furnish you with comprehensive information and details on the guarantees provided by Medicina JSC and on how you can take control of your treatment. It’s your life and health that are at stake, that’s why you have the right to know what’s going on.
The guarantees we secure imply both moral and financial obligations on our part. In contrast to many other clinics, we can guarantee that in case you raise a well-grounded claim, you will be entitled to a compensation.
It is important that you are aware of our Guarantees and confident about our full compliance therewith. We do our best to justify the confidence reposed in us and cooperate with you as our Partner in order to retain and improve your health.