Adventis Health: Performance Excellence (Baldrige) As A Survival Strategy

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May 2011
Wayne Ferch, FACHE
President and CEO

Published in: Health & Medicine, Business
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Adventis Health: Performance Excellence (Baldrige) As A Survival Strategy

  1. 1. Performance Excellence (Baldrige) As A Survival Strategy May 2011 Wayne Ferch, FACHE President and CEO Why Baldrige?
  2. 2. "It is a disgrace to do a second-class job in anything…all of our institutions…shall be number one." - A Founder of Adventist Healthcare, 1877 Our current vision: “Feather River Hospital will be a recognized leader in mission focus, quality care and fiscal strength.”
  3. 3. Feather River Hospital Profile Feather River Hospital Paradise, CA
  4. 4. • Opened in 1950 • 101 Bed Rural Hospital • Serves a population of 50,000 • 1200 employees, 375 volunteers, 160 medical staff members • Extensive Ancillary and Home Care Services • Hospice House • Cancer Center and other outpatient services • Large Rural Health Clinic Feather River Hospital Paradise Hospice House
  5. 5. Myth #1 You need to have excellent financial results to start Baldrige FRH Net Income 2000-2011 -$3,000,000 -$2,000,000 -$1,000,000 $0 $1,000,000 $2,000,000 $3,000,000 $4,000,000 $5,000,000 2000 2001 2002 2003 2004 2005 2006 2007 2008* 2009 2010
  6. 6. Myth #2 Must have extraordinary leadership Leadership and Inservice Education 20 120 220 320 2003 2004 2005 2006 2007 2008 2009 2010 Hoursperstaff FRH-Leadership Baldrige Recipient Overall 26 examiners
  7. 7. Leadership Model Myth #3 Must have excellent quality outcomes to start
  8. 8. Clinical Outcomes Heart Failure Care 0% 20% 40% 60% 80% 100% 2004 2005 2006 2007 2008 2009 2010 2011 2012 %Compliance FRH 90th %ile Good Myth #4 Morale and engagement must be high
  9. 9. Hospital Wide Turnover 0% 5% 10% 15% 20% 2003 2004 2005 2006 2007 2008 2009 2010 Percent FRH Baldrige Winner CHA Top 25th %tile EMC Good 0% 5% 10% 15% 2004 2005 2006 2007 2008 2009 2010 Percent FRH Baldrige Winner Myth #5 You fill out an application and you WIN!
  10. 10. Applying Strategic Review Strategic Planning Leader Development Targeting Best Practice Compass System PEC & PET’s Strategic Alignment Milestones in our Journey for Excellence Quest / CAPE Strategic Deployment Innovation 2000 2011 Myth #6 I don’t have time
  11. 11. Myth #6 is TRUE You MUST make the time or be content with being average. Myth #7 We are already good at planning
  12. 12. Strategic Planning Process Myth #8 We KNOW we are good
  13. 13. Compass Process If it is important, MEASURE IT! Why Baldrige?
  14. 14. Thank You! 2008 & 2010 GOLD Award Winner 2010 Governor’s Award

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