IBM Messaging and Collaboration solutions: an introduction


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Introduction to IBM Messaging and Collaboration solutions. Designed for businesses of all sizes, it provides for the rapid development and deployment of collaborative and workflow-driven business applications, including email, calendar, contacts, teamspaces, and much more, that bring people and ideas together in a security-rich enterprise-ready platform. Includes IBM Lotus Notes, IBM Lotus Domino, IBM Lotus Notes Traveler, IBM Lotus Protector, IBM Lotus Expeditor, and IBM Lotus Symphony. To learn more visit us at

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IBM Messaging and Collaboration solutions: an introduction

  1. 1. IBM Messaging and CollaborationThe inbox and apps get social with IBM Lotus Notesand Domino 8.5.3 - IntroductionDecember 27, 2011 © 2011 IBM Corporation
  2. 2. What makes a social business?And why do I want to become one? © 2011 IBM Corporation
  3. 3. The forces driving a smarter planet are having a remarkableimpact on how people interact Instrumented smartphone shipments will outpace PCs by 2012 Interconnected social networking accounts for 22% of all online time Intelligent the social data analytics opportunity will grow to 1 Zettabyte by 2011 © 2011 IBM Corporation
  4. 4. As a result, people get things done in entirely new ways How I Buy How I Work Interacting with Collaborating from peers and engaging anywhere at any with the company. time. How I Create Tapping into a wide variety of insight and expertise. © 2011 IBM Corporation
  5. 5. Embracing trends in how people interact can helporganizations address top CEO and CIO prioritiesAccording to the 2010 IBM CEO Study:95% of standout Creativity is viewed as 81% of CEOs willorganizations will focus the #1 most important focus more on theirmore on getting closer leadership quality for the peoples skills in theto the customer over next 5 years. next 5 years.the next 5 years.According to the 2011 IBM CIO Study:66% of CIOs from 74% of CIOs see Nearly 3 times astop-performing collaboration and many CIOs in top-organizations see communication as a key performinginternal communication driver in transforming organizations viewand collaboration as their organizations Social Network Analysiskey to innovation as a top priority © 2011 IBM Corporation
  6. 6. Becoming a social business can address those CEO andCIO challenges A Social Business activates networks of people to apply relevant content and expertise. The result: improve and accelerate how work gets done and deliver unprecedented return for time invested. At their core, they are... Engaged deeply connecting people to be involved in productive, efficient ways Transparent providing line of sight across traditional boundaries and better aligning actions to needs Nimble speeding up business with insight to anticipate and address evolving opportunities © 2011 IBM Corporation
  7. 7. Social Business benefits are real and are helping drivesustainable differentiation 90% of respondents report measurable business benefits from Web 2.0 tools, including better access to knowledge, lower costs of doing business, and higher revenues. – McKinsey Global Survey 2010 Standout organizations are 57% more likely to allow their people to use social and collaborative tools. – IBM CHRO Study 2010 © 2011 IBM Corporation
  8. 8. Why are email, messaging andcollaborative applications critical fora social business? © 2011 IBM Corporation
  9. 9. The way many workers use email and applications today isless than optimalUsers feel trapped under mountains of information, jumpingfrom tool to tool, struggling to focus and prioritize it all. Mobile access is the norm for consumers, and increasingly for workers as well 80% of new enterprise data is unstructured, much of it email Theres enormous investment in existing enterprise messaging Security, governance and policy still appliesDigital Natives ignore email at home, and resist it at workDigital Immigrants live in their in-boxes, and struggle to learnnew collaboration models and behaviors © 2011 IBM Corporation
  10. 10. In this new world, are email and other traditionalcollaboration tools “dead”? “9 Reasons why email is dead” - John C. Dvorak, March 16, 2009 “The end of the email era...” - Wall Street Journal, October 12, 2009 “ probably going away...” - Sheryl Sandberg, COO, Facebook, June 24, 2010 © 2011 IBM Corporation
  11. 11. Far from it! The data tells a different story There were over 400 million corporate email boxes in 2010 alone, with continued growth through at least 2014 source: "Worldwide Email Usage 2010-2014 Forecast: Email Adoption Remains Despite Continued Spamming and Rise in Social Networking Popularity," IDC, May 2010. “...The report of my death was an exaggeration.” - Mark Twain (image source: © 2011 IBM Corporation
  12. 12. Email and existing applications will continue to remain criticalbecause workplace behavior doesnt change overnight Digital Natives: Digital Immigrants: “We need new ways “I live in my inbox, I to work” cant or wont give it up” © 2011 IBM Corporation
  13. 13. The future of messaging andapplications is social © 2011 IBM Corporation
  14. 14. Social messaging is the evolution of messaging to an in-context social service, available where and when needed Access social tools from your inbox Access messaging from social homepage Access from your mobile devices Add value with workflow and social applications © 2011 IBM Corporation
  15. 15. Social messaging and apps – integrated, simple, social –can bring real business benefits to any organization Capabilities Benefits1) Integrate: information, expertise, 1) Increased productivity: fasterand insight are unlocked from the decision-making through increasedinbox integration2) Simplify: evolve to an easier, better 2) Higher morale: ease of use leads toway of working more engaged and happier users3) Socialize: the familiarity of email 3) Increased innovation: more quicklywith the power of a social networking find and communicate with subjectexperience, delivered anywhere and matter experts inside your companyanytime Business Outcome Social tools used internally with employees can increase productivity by as much as 11- 30%. - IDC 1 © 2011 IBM Corporation
  16. 16. Everyone can benefit from socializing mailFor the HR Director For the business user ● Improve employee recruitment and ● Improve decision-making – keep everyone retention - provide empowering tools to the informed with the most recent, not outdated, Facebook generation data ● Easy to learn and use - intuitive, no ● Speed decision-making - time savings and training required efficiency by providing single access point for all ● More engaged and happy users – looks your information, including previously good, and I want to use it inaccessible information ● Enhance productivity – better organize and prioritize work streamsFor the Line of Business leader For the IT Manager ● Reduce costs – lower error rates, and ● Turn IT from a Help Desk to a Hero – deliver faster decisions dynamic, intuitive, easy-to-use collaboration ● Increase capacity for innovation – bring tools to their device of choice new products and services to market faster ● Enterprise-grade security - highest levels of ● Find the right expert right away - find and security-rich features and policy management communicate with previously untapped ● Flexibility – support multiple platforms and subject matter experts inside your company environments ● Reduce costs – lower training, administration, help desk and other resource requirements © 2011 IBM Corporation
  17. 17. IBM Lotus Notes and DominoHow IBM makes messaging moresocial © 2011 IBM Corporation
  18. 18. IBM Lotus Notes and Domino helps you become a socialbusiness Engage your networks through IBM Connections profilesEngaged and files, right from your Notes sidebar.Transparent Get social, get mobile with new support for market- leading smartphones and tablets, including Android 3.x, Symbian^3 devices, and partial wipe on iOS devices.Nimble Increase responsiveness and speed decision-making by quickly building powerful, compelling and scalable social, mobile and web applications © 2011 IBM Corporation
  19. 19. IBM Lotus Notes: not just an inbox, but your enterprise socialcollaboration dashboard © 2011 IBM Corporation
  20. 20. IBM Lotus Notes: so much more than email! Connect Highly productive desktop environment ✔ Instant messaging and presence providing a single point of access to a awareness people, business data, and resources ✔ Calendar overlays across the enterprise and the Internet. ✔ vCards Discover ✔ Conversations ✔ Integrated search center ✔ Profiles searching and document tagging ✔ Widgets and Live Text Collaborate ✔ Office productivity tools ✔ Teamrooms ✔ Blogs and discussion forums ✔ Document sharing Access ✔ Offline productivity ✔ Workflow and enterprise integration © 2011 IBM Corporation
  21. 21. IBM Lotus iNotes: access your mail and collaboration datafrom anywhere Choose the deployment method that best fits your needs: ● Lotus iNotes, the Lotus Notes rich client, or both! ● Theyre each included with an on- premises Client Access License ● or have IBM manage your deployment with LotusLive Notes The only web client youll need: ● As simple as launching a browser ● Connect from any computer ● Low-cost deployment ● Consistent UI with Lotus Notes ● Use your existing kiosks, computers and Domino infrastructure © 2011 IBM Corporation
  22. 22. LotusLive Notes & LotusLive Notes web: cloud-based email ● Access e-mail via the Notes client, web browser, or both ● Robust calendaring and scheduling ● Integration with Domino on- prem environment via hybrid configuration support ● Integrated Sametime Instant Messaging ● Built-in spam and virus protection ● 25 GB of mail file storage per user ● Mobile offerings available ● Traveler, BlackBerry ● Archiving, including e-mail retention © 2011 IBM Corporation
  23. 23. IBM Lotus Notes Traveler: work anytime, anywhere,securely!  Automatic wireless delivery: Email (including attachments), Calendar, Contacts  2-way synchronization  Platforms: Android 2.0.1+ (incl. 3.x) /iOS/Nokia/Window Mobile  Automatic client updates  Folder and Attachment support  Corporate Name & Group Lookup  Calendar: Day/Week/Month (some platforms) views  Filters to optimize data transfer  Lotus Notes-style address handling  Customizable alerts for new email  Encrypted mail: read and compose  Remote wipe: partial and full for Android, Nokia, WM and iOS © 2011 IBM Corporation
  24. 24. IBM Lotus Domino: a proven platform for developing and hostingsocial business applications at a low total cost of ownership● Deploy business processes applications: CRM, HCM, SCM, marketing, product development, project management, & much more● Messaging and calendaring enhanced with social collaboration tools● Automate approval-driven processes with built-in workflow and messaging● Flexibility and choice in hardware, OS, directories, and devices● Industry-leading security features● Optimize CPU, network bandwidth, disk storage, servers, and floor space● Minimize administration with automated installations, policies, and monitoring● Maximize server availability with advanced clustering, transaction logging, server fault recovery, and automated diagnostic tools● Easy for developers to get started, with open standard APIs via XPages technology, and free Domino Designer toolkit © 2011 IBM Corporation
  25. 25. Lotus Protector: an optimized security platform for LotusDomino and Microsoft Exchange customers Filter confidential or personal  extends e-mail encryption to the information in email Internet Block viruses in files to social business  Secures e-mail using the most seamless tools encryption available for a given recipient Create line-of-business filters for  provides options to recipient for inappropriate content in email preferred method of communication Empower end-users to keep unwanted  ensures content in transit is not content out of their inbox intercepted or modified  saves money on couriers, certified mail, overnight delivery, faxes, etc. © 2011 IBM Corporation
  26. 26. Lotus Notes 8.5.3 and Lotus Notes Traveler 8.5.3 providesignificant usability enhancements● entitlement to IBM Connections file sharing and profiles for no additional charge - tap into the knowledge of networks of professionals with a single click● auto processing - automatically apply updates to meetings that you have accepted as updates arrive● counter proposals - when proposing a new meeting time, leave a placeholder for the original meeting time on the calendar● new mail notification - pop up preview of new mail messages as they arrive● existing invitees are informed of changes when adding or removing attendees from existing meetings● iNotes 8.5.3 productivity gains - enhancements to improve the deployment experience● support for Nokia Symbian^3 devices - allows customers to expand the reach of the business to more devices● improve usability, performance and deployment for Android users - including additional OS support, calendar, mail and deployment enhancements● Partial wipe for iOS devices © 2011 IBM Corporation
  27. 27. Lotus Domino 8.5.3 provides significant usabilityenhancements● Lotus Domino 8.5.3 delivers greater platform flexibility and improved hardware efficiency through expanded virtualization support● Lotus Domino Designer 8.5.3 improvements – performance, scalability, enhanced user experience● Improved XPages support for industry standard web application models - makes it easier to bring applications to mobile devices © 2011 IBM Corporation
  28. 28. Why choose IBM? © 2011 IBM Corporation
  29. 29. IBM messaging: over 20 years of market leadership andclient value ● More than Half of Fortune Global 100 use Lotus Notes and Domino ● Over 100 million cumulative Lotus Notes and Domino licenses sold “...growing adoption of the IBM Lotus Notes Traveler offering IBM garnered the highest growth in business mobile email subscribers” IDC Worldwide Business Mobile Email 2010–2014 Forecast & 2009 Vendor Shares, August 2010“...[IBM LotusLive iNotes] provides, as a hosted solution, the functionality andsecurity that has made Notes an on-premise standout over the years”CRN 2010 Tech Innovator Award "We decided to move employees to the cloud with LotusLive iNotes. With its simple administration tools and user-friendly interface, LotusLive helped take pressure off our migration team.   We were able to move users quickly and easily without any interruption to our network or IT infrastructure.  With LotusLive, users can now access their e-mail, anytime, any place" - Rosalyn Donnelly, IT Manager, C&D Foods “Moving to LotusLive Notes was an important decision for us because it was the first cloud computing SaaS format adopted by the company. We have saved approximately $62,000 a year in direct spending costs and expect to save about 350 hours a month which can be dedicated to other IT activities." - Jair Becker, IT Director, Agrofel © 2011 IBM Corporation
  30. 30. Deliver Better Business Outcomes with Lotus Notes and Domino Growth Customer Satisfaction Efficiency Nicrometal increased suppliers Interhandler cut delivery times to AP7 increased its straight-through managed per employee from 30-40 customers by an average of 30 processing rate to 99%, while increasing to 200, helping grow the company percent. control of their responsibilities to pension without increasing staff. holders The Lithuanian Ministry of Health The Law Offices of LaVan & reduced the time for compiling VCC increased its new client roster Neidenberg can analyze and file nationwide data from 1 week to 1 or 2 by 40% within new industry sectors claims for veterans 66 percent hours, putting them in a better position over the previous year. faster, resulting in quicker access to take action against disease to the much needed aid outbreaks Practice Plan processes 600K patient collections within 70 Max Sibbern created a solution Intelligent Data Services improved minutes, and growing to 1M+ would that realizes the dream of ‘1 click’ the ratio of administrative assistants to not strain the system or customer information management outbound callers from 1-to-3 to 1-to-20, compromise its processes. dramatically cutting costs and increasing competitive advantage. © 2011 IBM Corporation
  31. 31. Only IBM offers you the flexibility to fit your messaging needs If you want a: ...delivered via: ...then choose:Rich-featured desktop client On Premises server IBM Lotus Notes + IBM Lotus DominoFull-featured web browser On Premises server Lotus iNotes + IBM Lotusclient DominoMobile devices (iOS, Android, On Premises server IBM Lotus Notes + IBM LotusWindows Mobile, Symbian) Traveler + IBM Lotus DominoRich-featured desktop client Cloud IBM LotusLive NotesFull-featured web browser Cloud IBM LotusLive Notes webclientMobile devices Cloud IBM LotusLive Notes for Traveler(iOS, Android, Windows Mobile,Symbian)RIM BlackBerry smartphones Cloud IBM LotusLive Notes for BlackBerryEssential-featured web browser Cloud IBM LotusLive iNotesclient © 2011 IBM Corporation
  32. 32. What should I do next? © 2011 IBM Corporation
  33. 33. Where are you on the Social Timeline of Value? © 2011 IBM Corporation
  34. 34. Bridge into Social by evolving your inbox “Bridge” into social by integrating basic social capabilities into the inbox © 2011 IBM Corporation
  35. 35. Bridge into Social by evolving your inbox Add more advanced social capabilities like communities, blogs, wikis and real- time collaboration “Bridge” into social by integrating profiles and file sharing directly from the inbox © 2011 IBM Corporation
  36. 36. Bridge into Social by evolving your inbox Add intelligence with analytics and content management Add more advanced social capabilities like communities, blogs, wikis and real- time collaboration “Bridge” into social by integrating profiles and file sharing directly from the inbox © 2011 IBM Corporation
  37. 37. Aligning collaboration with culture is critical to success Social Business Thought Leadership Set your Business Value Assessment Workshop Social your Business Value Day in Business Solution the Life AGENDA Alignment Demo Case / ROI What does What could or the social How can we Can you show What is my should we do business financially some part of Social with a social experience justify our the solution in Business business look like for social business my strategy? solution? us? solution? environment? © 2011 IBM Corporation
  38. 38. Want more detail? Watch the next presentation on SlideShare © 2011 IBM Corporation
  39. 39. © 2011 IBM Corporation
  40. 40. Copyright IBM Corporation 2011. All rights reserved.• IBM, the IBM logo,, Lotus, Notes, and Domino are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at• Adobe is either a registered trademark or trademark of Adobe Systems Incorporated in the United States, and/or other countries.• Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.• Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.• Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates.• Other company, product, and service names may be trademarks or service marks of others.• Information contained within is for informational purposes only, and is provided as-is without any warranties, either expressed or implied. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. © 2011 IBM Corporation