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Happiness is anOrganized Case QueueBy Jeff Diecks and Don VanDemarkMediacurrent,[object Object]
Clients want quality service…,[object Object],Photo by protoflux / Flickr,[object Object]
…with constraints.,[object Object],Photo by protoflux / Flickr,[object Object]
Developers want to be a chef …,[object Object],Photo by manoelpetry / Flickr,[object Object]
… not a vending machine.,[object Object],Photo by Andrew Maiman / Flickr,[object Object]
Project Managers don’t want to be yelled at.,[object Object],Photo by andreas-photography / Flickr,[object Object]
Cases…That’s the ticket!,[object Object]
We sell this.,[object Object],Photo by NASA Goddard Photo and Video / Flickr,[object Object]
Clients see this.,[object Object],Photo by jwilliford.com,[object Object]
Developers see this.,[object Object],Photo by consumerist.com,[object Object]
… and Project Managers get this.,[object Object],Photo by parkydoodles / flickr,[object Object]
This is not natural.,[object Object],Photo by Mr. Hodgson / flickr,[object Object]
Will any of these solve this?,[object Object]
`,[object Object],Does being agile solve every problem?,[object Object],Photo by Barry Goyette / artbyyouandme.tv,[object Object]
`,[object Object],How about planning everything out?,[object Object],Photo by nakae / Flickr,[object Object]
`,[object Object],Do the same things at a large company...,[object Object],Photo by youcube.us,[object Object]
`,[object Object],… work for a smaller shop?,[object Object],Photo by rogerart.com,[object Object]
Happiness is an Organized Case Queue - Drupalcamp Atlanta 2011
Think!Can I solve this in 15 minutes?Is this a simple task?,[object Object]
Easy?,[object Object]
1 case=1 taskfor 1 person(and are you that person?),[object Object]
TaskDo you have what you need?,[object Object]
State Your IntentionsTask PlanTarget DateEffort Estimate,[object Object]
Task Plan (10/1/11 - JD),[object Object],-I will add a view block to the sidebar region of the homepage-The new view to be created will filter by content type News, Published=yes-Title and Published Date fields will be displayed in HTML list style-Titles will link to the nodes for each news item- Published Date will display inline, unlinked, after the title in “time ago” format-5 items will be displayed, sorted descending by published date-The view block’s title will be “News Updates”,[object Object]
Think!Do I need approval?Did the scope change?,[object Object]
Are we there yet?Attention matters.Where we are going is as important as where we’ve been.,[object Object]
ReviewIf you have teammates,use them.(p.s. this is easy if your task plan is clear.),[object Object]
Done is beautiful.,[object Object]
Features,[object Object],Ready to begin?,[object Object],State Your Intentions,[object Object],Task List,[object Object],Manage Scope,[object Object],In Progress (as tasks),[object Object],Review,[object Object]
Now, we plan.,[object Object]
9/22/11,[object Object]
Estimating resources,[object Object],http://civicactions.com/estimating-worksheet,[object Object],http://www.lullabot.com/articles/art-estimation,[object Object],Johnnie Fox – 4 PMProject Estimation: Survival GuideRoom 119C - Turner,[object Object],http://nodeone.se/blogg/resources-for-my-session-on-early-estimating,[object Object],9/22/11,[object Object]
An estimate separates out the time required for each task.,[object Object],Day 1,[object Object],Day 2,[object Object],Day 3,[object Object],Day 4,[object Object],Day 5,[object Object],Day 6,[object Object],Day 7,[object Object],Day 8,[object Object],Day 9,[object Object],Day 10,[object Object],Install,[object Object],Config,[object Object],Theme,[object Object],Custom code,[object Object],Test,[object Object],9/22/11,[object Object]
A single person would line the tasks up.,[object Object],Day 1,[object Object],Day 2,[object Object],Day 3,[object Object],Day 4,[object Object],Day 5,[object Object],Day 6,[object Object],Day 7,[object Object],Day 8,[object Object],Day 9,[object Object],Day 10,[object Object],Install,[object Object],Config,[object Object],Theme,[object Object],Custom code,[object Object],Test,[object Object],Project completed in 19 days,[object Object],9/22/11,[object Object]
But reality works more like this,[object Object],Day 1,[object Object],Day 2,[object Object],Day 3,[object Object],Day 4,[object Object],Day 5,[object Object],Day 6,[object Object],Day 7,[object Object],Day 8,[object Object],Day 9,[object Object],Day 10,[object Object],Time to ,[object Object],renew ,[object Object],license,[object Object],Client doesn't finish,[object Object],list of reqs,[object Object],Theme,[object Object],Install,[object Object],Config,[object Object],Config,[object Object],Client takes vacation,[object Object],and doesn't,[object Object],answer e-mail,[object Object],Theme,[object Object],Custom code,[object Object],Client requests new feature.,[object Object],You code and theme it.,[object Object],Test,[object Object],Your 19-day estimate turned into 30. ,[object Object],9/22/11,[object Object]
A multi-person shop can split and stack the work where possible but that complicates the process of forecasting ,[object Object],Day 1,[object Object],Day 2,[object Object],Day 3,[object Object],Day 4,[object Object],Day 5,[object Object],Day 6,[object Object],Day 7,[object Object],Day 8,[object Object],Day 9,[object Object],Day 10,[object Object],Install,[object Object],Custom code,[object Object],Project C,[object Object],kickoff,[object Object],Custom code,[object Object],Config,[object Object],Test,[object Object],Theme,[object Object],This works well for a firm with only a single project...,[object Object],9/22/11,[object Object]
but most firms have more projects than people...,[object Object],Day 1,[object Object],Day 2,[object Object],Day 3,[object Object],Day 4,[object Object],Day 5,[object Object],Day 6,[object Object],Day 7,[object Object],Day 8,[object Object],Day 9,[object Object],Day 10,[object Object],Custom code,[object Object],Install,[object Object],Project B,[object Object],emergency,[object Object],Custom,[object Object],code,[object Object],Client points out,[object Object],missed req,[object Object],Custom code,[object Object],Config,[object Object],Config,[object Object],Theme,[object Object],Theme,[object Object],Sick days,[object Object],resulting in missed deadline, bad quality, postponed projects and frazzled nerves ,[object Object],9/22/11,[object Object]
As with case management, forecasting has no silver bullet.,[object Object],9/22/11,[object Object]
Most PMs love their spreadsheets...,[object Object],...the goal is simply to know who's doing how much to what.,[object Object],9/22/11,[object Object]
Tips to help your forecasting,[object Object],9/22/11,[object Object]
Communicate,[object Object],Communicate,[object Object],Communicate,[object Object],9/22/11,[object Object]
Know the quality of your estimates,[object Object],9/22/11,[object Object]
Build in margin,[object Object],.project .task {   margin: 0.25%;},[object Object],9/22/11,[object Object]
Jeff Diecks, Sr Project Manager,[object Object],Twitter: jeffdiecks,[object Object],jeff.diecks@mediacurrent.com,[object Object],Don VanDemark, Sr Project Manager,[object Object],Twitter: DonVanDemark,[object Object],don.vandemark@mediacurrent.com,[object Object],Jeff has posted a blog going over the same details as this presentation at ,[object Object],http://mediacurrent.com/blog,[object Object],Don will follow up with one on forecasting next week.,[object Object],This presentation can be found on slideshare.net/mediacurrent,[object Object],Questions?,[object Object],9/22/11,[object Object]

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Happiness is an Organized Case Queue - Drupalcamp Atlanta 2011

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