Integrated Service Assurance NetBoss XT ® Solution Overview

Topics Introduction Solution Overview Product Details Summary

Introduction

Solution Overview

Product Details

Summary

Network Operations Challenges Segregated Networks Multiple data sources Decentralized network management Lack of complete network visibility Manual Processing Disparate tools Manual reporting Inconsistent problem handling Customer Problems Reactive network monitoring Lengthy problem isolation & repair time Network Migrations More services to manage End to end visibility (networks, systems, applications, and content)

Segregated Networks

Multiple data sources

Decentralized network management

Lack of complete network visibility

Manual Processing Disparate tools

Manual reporting

Inconsistent problem handling

Customer Problems Reactive network monitoring

Lengthy problem isolation &

repair time

Network Migrations

More services to manage

End to end visibility (networks,

systems, applications, and content)

NetBoss XT – the NOC’s Lifeline Real time Data Mediation Event Correlation Historical Trending Network & Service Views Operations & Mgmt Reporting IP-NGN MOBILE FIXED NetBoss XT Trouble Ticketing System Probes Inventory Management System NMS NEs EMS Performance Management System SLA Management System BROADCAST

Solution Benefits Reduction in operational costs: Centralizing network management activities Automating outage reporting Coordinated handling of customer problems Improved Service Quality: Proactive monitoring of network & service performance Quick identification of network and service outages Reducing time to repair with automatic notifications Reducing customer churn by maintaining a high level of service quality

Reduction in operational costs:

Centralizing network management activities

Automating outage reporting

Coordinated handling of customer problems

Improved Service Quality:

Proactive monitoring of network & service performance

Quick identification of network and service outages

Reducing time to repair with automatic notifications

Reducing customer churn by maintaining a high level of service quality

A few of our key customers More than 200 Projects Worldwide

More than 200 Projects Worldwide

Solution Overview

Service Assurance Definition Service Assurance combines fault and performance management with probes and service management to enable operators to manage service quality and proactively correct problems before they significantly impact network services. Service Assurance improves service availability (i.e. customer satisfaction) and maximizes the long-term success (i.e. profitability) of an enterprise.

NetBoss Integrated Service Assurance Flexible, scalable end-to-end solution Multi-vendor, multiservice, multi-protocol networks Legacy and next generation, IP-based networks and services.

Flexible, scalable end-to-end solution

Multi-vendor, multiservice, multi-protocol networks

Legacy and next generation, IP-based networks and services.

Service Assurance Approach Quality Network Management Operations Summary Interface/Mediation Service Monitoring Status

NetBoss and Standards NetBoss is an active supporter and participant in open industry standards process. This helps us serve our customers better and guides product development. We are members of several significant standards bodies working in the OSS-Network Management space and monitor work of several others.

NetBoss is an active supporter and participant in open industry standards process.

This helps us serve our customers better and guides product development.

We are members of several significant standards bodies working in the OSS-Network Management space and monitor work of several others.

NetBoss XT ® Product Details

NetBoss XT Features/Benefits Features Standard CIM based Modeling Multi-Vendor/Technology/Protocols Java/J2EE Based Technology Multi-function agents Quick agent deployment Policy-based Management Benefits Enables re-use and extension Rapid support of new services Platform independence, scalability, and interoperability Provides “Converged FCAPS” Minimizes system administration Automated correlation

Features

Standard CIM based Modeling

Multi-Vendor/Technology/Protocols

Java/J2EE Based Technology

Multi-function agents

Quick agent deployment

Policy-based Management

Benefits

Enables re-use and extension

Rapid support of new services

Platform independence, scalability, and interoperability

Provides “Converged FCAPS”

Minimizes system administration

Automated correlation

NetBoss XT Principal Components NetBoss XT Operations Console Access NetBoss XT, OSS systems & other applications NetBoss XT Operations Modeler Configure the monitored network and its elements NetBoss XT Operations Controller Manage the network status and performance

NetBoss XT Operations Console

Access NetBoss XT, OSS systems & other applications

NetBoss XT Operations Modeler

Configure the monitored network and its elements

NetBoss XT Operations Controller

Manage the network status and performance

NetBoss XT Architecture

NetBoss XT Operations Console Operator portal to NetBoss XT Web-based browser Access any time, any place Single extensible entry point Fast access to NetBoss XT and other OSS applications Customizable toolbar buttons Add and launch other applications, access documents or URLs

Operator portal to NetBoss XT

Web-based browser

Access any time, any place

Single extensible entry point

Fast access to NetBoss XT and other OSS applications

Customizable toolbar buttons

Add and launch other applications, access documents or URLs

NetBoss XT Operations Modeler Define networks Partition by technology, geography, customer, etc. Represent network in a meaningful way to NOC operators Deploy devices Rapidly add agents and additional elements Expand with network growth Set properties Network and element names IP Addresses

Define networks

Partition by technology, geography, customer, etc.

Represent network in a meaningful way to NOC operators

Deploy devices

Rapidly add agents and additional elements

Expand with network growth

Set properties

Network and element names

IP Addresses

Select agent to deploy Drag and drop into window Fill in device info (name, IP address) Start monitoring NetBoss XT Operations Modeler Rapid Agent Deployment

Select agent to deploy

Drag and drop into window

Fill in device info (name, IP address)

Start monitoring

NetBoss XT Operations Controller: Views Tree directory of network Quick orientation for NOC operator Graphical panel of element characteristics Content varies, but gives rapid data transfer to operator Tabular event presentation Operator readily organizes data & thoughts Easy Navigation through layered networks View hierarchy is retained, for clarity Color coded icons Rapidly convey status & severity of issues Alarm Count Summaries linked to graphical symbols New/Outstanding NetBoss XT Views are based on GUI standards for fast navigation & comprehension As network topologies grow more complex, network views with flexible display and navigation options become more valuable in terms of operational efficiency.

Tree directory of network

Quick orientation for NOC operator

Graphical panel of element characteristics

Content varies, but gives rapid data transfer to operator

Tabular event presentation

Operator readily organizes data & thoughts

Easy Navigation through layered networks

View hierarchy is retained, for clarity

Color coded icons

Rapidly convey status & severity of issues

Alarm Count Summaries linked to graphical symbols

New/Outstanding

Operations Controller Views Fast comprehension of network status Customizable icons All Panels auto-synchronized Easy to use zoom/align toolbar Panels on/off, sizing Operators can personalize their own views

Fast comprehension of network status

Customizable icons

All Panels auto-synchronized

Easy to use zoom/align toolbar

Panels on/off, sizing

NetBoss XT Operations Controller: Geographic Network View Graphical maps 8 different map file types supported Automatically and dynamically synchronized views Alarm Counts and severities

Graphical maps

8 different map file types supported

Automatically and dynamically synchronized views

Alarm Counts and severities

NetBoss XT Operations Controller: Multiple View Choices – e.g., Network Topology View

Executive Dashboard Alarm summary per domain (GSM, GPRS, Switching, Transport, IP Network, Applications ) Key performance/quality statistics Service impacting events summary (per customer/service) SLA violation events summary (per service/ customer) Trouble tickets summary

Alarm summary per domain (GSM, GPRS, Switching, Transport, IP Network, Applications )

Key performance/quality statistics

Service impacting events summary (per customer/service)

SLA violation events summary (per service/ customer)

Trouble tickets summary

Features Summary Operation End-to-end network and service monitoring Centralized Web-enabled GUIs, with user-customized graphical and text views Command and control capabilities for network configuration and provisioning Architecture Open architecture enables rapid integration with industry-standard or home-grown OSS systems Openly documented database structure allows for custom reporting Robust tool set extends network representation and monitoring as network expands Automation Automatic notification and escalation of critical service-affecting events via SMS, e-mail, and trouble ticketing Repair or further diagnose problems by automatically sending commands after a predetermined event Security Configurable user access levels on a per user/group basis Configurable user access to network views by technology, region, or domain

Operation

End-to-end network and service monitoring

Centralized Web-enabled GUIs, with user-customized graphical and text views

Command and control capabilities for network configuration and provisioning

Architecture

Open architecture enables rapid integration with industry-standard or home-grown OSS systems

Openly documented database structure allows for custom reporting

Robust tool set extends network representation and monitoring as network expands

Automation

Automatic notification and escalation of critical service-affecting events via SMS, e-mail, and trouble ticketing

Repair or further diagnose problems by automatically sending commands after a predetermined event

Security

Configurable user access levels on a per user/group basis

Configurable user access to network views by technology, region, or domain

Complete Solution Turnkey implementation Hardware Software Implementation Services Training Documentation Support Services

Turnkey implementation

Hardware

Software

Implementation Services

Training

Documentation

Support Services

NetBoss Summary Integrated Service Assurance / Network Management System Secure, Java/Web based multi-user platform Standards based: TMF, ITU-T TMN Multi-vendor, Multi-protocol Technology neutral (CDMA, GSM, WiMAX, UMTS, TDM, IP etc.) Proven, highly scalable architecture Open, Innovative, Flexible

Integrated Service Assurance / Network Management System

Secure, Java/Web based multi-user platform

Standards based: TMF, ITU-T TMN

Multi-vendor, Multi-protocol

Technology neutral (CDMA, GSM, WiMAX, UMTS, TDM, IP etc.)

Proven, highly scalable architecture

Open, Innovative, Flexible

World-class expertise Years of experience in: Planning, deploying and managing networks of all sizes Transforming network complexity into simplified, manageable revenue-generating resources Tailoring solutions to your requirements Not just software… … but the experience gained from implementing more than 200 projects worldwide.

Years of experience in:

Planning, deploying and managing networks of all sizes

Transforming network complexity into simplified, manageable revenue-generating resources

Tailoring solutions to your requirements

We Also Offer Managed Services Network Surveillance Fault Management Analysis Trouble Management Standard Reports Performance Reports “ The transfer of functional responsibility from network operator to third party for the day-to-day operation and development of their network.”

Network Surveillance

Fault Management

Analysis

Trouble Management

Standard Reports

Performance Reports

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