Second CRM - Building Asian Economies

© 2013 Soft Solvers Solutions. All Rights Reserved.How are WE doing it?“Second CRM is an online application for Small businessesTo Manage Customers, Sales & Support Interactions,and Generate real-time Reports.”“We’re working to be Salesforce.com of Asia.”

© 2013 Soft Solvers Solutions. All Rights Reserved.Where do WE operate?South East Asia More than 100 million Small Businesses (SME’s), Exports are keygrowth area, but most of the small guys struggle dealing withmature and professional businesses outside 80% SME’s don’t use automated quotes or invoices, 90% don’teven have complete profile of their Customers and more than 70%don’t even know what a CRM is and what it can do SME’s are afraid of buying Servers & Software, hire IT Guys and theproblems that come with software - version upgrades, backups orsystem crash, data loss - et all ALL global players are here, but Asia or rather Asian SME’s don’tseem to be the focus – High Cost Structure + Low Margin + Difficultmarket [High Touch and Not Hi Tech]* SoftSolvers Research 2009, and ongoing.

© 2013 Soft Solvers Solutions. All Rights Reserved.What are WE offering?No need to buy any Server orSoftware, just start using itDesigned to upgrade SME’s fromMS Excel – Everybody’s First CRMMultiple Editions – Ranging fromUS$8 – 28 per user per monthEasy-to-use, customizable, can use it AnyTime, Any Where & on Any DeviceIntegrated with popular appsAvailable via multiple convenient channelsWorld class support – Phone for ALLSecond CRM – On Demand Customer Relationships

© 2013 Soft Solvers Solutions. All Rights Reserved.Working with Partners Complementary Service Providers (Telcos, Hardware) Bundle with Broadband/PC/Notebook Online Marketplace Business Partners (Referrers, Resellers & VAR’s) Selling, Implementation, Consulting, Training, Support Trade Associations & Other Bodies (in every country) Free awareness Second CRM OYB workshopsWhat’s OUR Game Plan?

© 2013 Soft Solvers Solutions. All Rights Reserved.What we have DONE so far?Awards & AchievementsFinalist in Echelon 2011held at Singapore,Asia’s largest Startup eventAsia Top 50 Apps2010, by E27 Singapore2010 Silver award forBest CRM Implementation,by CCAM MalaysiaSemifinalistCRM Idol 2012and this is just a beginning …Partners

© 2013 Soft Solvers Solutions. All Rights Reserved.Where WE want to GO?Vision To enable every Small Business in Asia with an onlineCRM SolutionMission To enable 1 million Small Businesses & Generate US$100million Revenue, by the year 2020 90% paying< $10 a month10% paying> $100 amonthWhat we are looking for Partners – Resellers, Value Added Resellers, Trainers,Consultants, Integrators, Complimentary apps Customers – Small to Medium size Companies Investors – Big or Small 

© 2013 Soft Solvers Solutions. All Rights Reserved.Soft Solvers Solutions Sdn BhdC-G-17, SME Technopreneur Centre, 2270Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIATel: +603 8315 6101 Fax: +603 8315 6102Web: www.secondcrm.com Email: sales@secondcrm.comThank YouQuestions & Answers

© 2013 Soft Solvers Solutions. All Rights Reserved.SAAS CRM State in AsiaIts just exploding IDC in its first ‘Worldwide Customer Relationship ManagementApplications Tracker’ for 2010, found Asia-Pacific, was the fastest growingterritory for CRM software purchases, hitting massive 28.2% growth. Markets and Markets Research, “The APAC Software as a Service (SaaS)market is expected to grow from $390 million in 2008 to $4321 million in2015, at an estimated CAGR of 41.0% from 2008 to 2015.” According to Gartner [December 2012], CRM continues to be the largestsingle SaaS market and by 2016 more than 50% of overall CRM softwarerevenue of US$18.5 billion will be delivered by SaaS. Springboard Research, “The overall APAC market for SaaS CRM currentlysits at US$183 million in 2009 and forecasting a huge jump to an estimatedmarket value of US$570 million by 2012”.

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Second CRM - Building Asian Economies

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