Second CRM A Business Introduction
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  • 1. © 2014 Soft Solvers Solutions. All Rights Reserved. Cloud CRM Solution for Small Businesses Second CRM – A Business Introduction June 2014
  • 2. © 2014 Soft Solvers Solutions. All Rights Reserved. Introduction Second CRM – Cloud CRM Solution for Small Businesses  SoftSolvers – MSC Malaysia Status company in Cyberjaya  Designed for Small to Midsize Businesses, as a viable alternative to more expensive overseas solutions  Helps in Managing Sales, Marketing and Customer Service  On Demand, No investment on server/software, No need IT guys, Highly Secure, Daily backups, Never lose any data  Easy-to-use, customizable, Access it any time, any where or on any device (desktop, tablet, or phone)
  • 3. © 2014 Soft Solvers Solutions. All Rights Reserved. Second CRM Features Sales Force Automation  Leads Management  Account Management  Sales Pipeline Tracking  Quotation to Sales Order Management  Services & Service Contracts  Capture Website Leads Customer Support  Account Management  Manage Service Contracts  Customer Issue Management  Customer Survey  Customer Portal  Knowledgebase, FAQ’s Marketing Automation  Campaign Management  Mass Mail with Email Templates  Send & receive SMS in CRM  Google Apps Integration  Calendaring & To Do Management  Document Management Business Intelligence  Dashboard & Charts  Advanced Reporting  Alerts & Notification  Scheduled Reports  Data Analysis Operations Management  Project Management  PO & Vendor Management  Invoicing, Payment & Receipt  Customer Asset Management  Computer Telephony Integration Extensible  Modular Architecture  Web Services API  Tablet & Mobile friendly Interface  Import / Export Data  Configurable Workflow Second CRM can be customised and extended to meet most of the business requirements.
  • 4. © 2014 Soft Solvers Solutions. All Rights Reserved. Editions & Pricing Second CRM Express Second CRM Standard Second CRM Professional RM20 /user /month RM50 /user /month RM85 /user /month Manage Customers and Track Sales Activities Manage Complete Sales & Marketing Activities Manage Entire Business for enhanced Productivity Centralised Customer database, track every interaction and manage sales leads and pipeline Everything Express has, plus ability to generate online quotes and invoices and manage campaigns Everything Standard has, plus features to manage customer support and after sales activities  Leads & Sales Pipeline Management  Account & Contact Management  Sales Activity Tracking  Standard & Custom Reports  Web Mail with Email Templates  Calendaring & To Do Management  Google Apps Integration  SMS Messaging  Mobile friendly interface  Role permissions  Product & Services Management  Quotation Management  Mass Email & SMS Campaigns  Customer Survey  Content Library  Sales Order & Invoicing  Custom Dashboard & Charts  Capture Web site leads  Configurable Workflows  Manage Service Contracts  Track Service Requests  Purchase Orders & Vendor Management  Payment & Receipts  Project Management  Asset Management  Unlimited application customisations (Paid)  API for Application Integration * Minimum 5 Users.
  • 5. © 2014 Soft Solvers Solutions. All Rights Reserved. Implementation & Support  To keep the process simple Second CRM is all online starting from registering for 30-Day Free Trail to pay using credit card for the Paid version.  Visit www.secondcrm.com website  View Demos and Compare Editions  Register for 30-Day Free Trail  Access Support Portal and Getting Started guides to learn basics and ask questions on forums to clear doubts  Upgrade to Paid Version and Go Live  Estimated Implementation Time < 30 days*  Continuous Support during Subscription Period  Application Hosting at SoftSolvers Cloud (Guaranteed Uptime 99.9%)  Server & Application Maintenance (Backup, Patches, Upgrades, etc)  Dedicated Customer Support (SLA, Toll Free No, Contact Centre, Online Support)  Minor Changes and Bug Fixing * Standard implementation.
  • 6. © 2014 Soft Solvers Solutions. All Rights Reserved. Traditional (On Premise) CRM Second CRM Professional Edition Comparing Second CRM Professional Edition with traditional On Premise CRM implementation, over a period of Three years, assuming Ten active users. Comparison with Traditional CRM Feature Unit Price Total Cost Software License – 10 Users (assuming client buying a mid range CRM solution) 20,000 Server Hardware (assuming a single machine) 5,000 Server Hosting (per month for data centre) 300 10,800 System Admin (avg monthly salary) 2,500 90,000 Total Cost in RM (For Three Years) 125,800 Feature Unit Price Total Cost Server & Application Setup Nil Second CRM Subscription fee (per user per month) 85 30,600 Rest Everything Nil Total Cost in RM (For Three Years) 30,600 Few Considerations  With own Hardware there is no scalability, if more users are required  After 3 years, most of hardware need upgrades or even replacement  For any reason replacing a trained System Admin could be a nightmare for any Company  Second CRM grows with your Company, keeps you always Lean & Agile
  • 7. © 2014 Soft Solvers Solutions. All Rights Reserved. Second CRM has more than 100 active customers across Asia, from small to large size companies and has a very high customer retention rate. Second CRM encourages try before you buy, without even swiping any credit card. Second CRM allows rebalance users up or down to meet business needs. Second CRM is highly cost competitive, both in terms of subscription and the professional services fee. Open platform, Cloud computing, Malaysia cost advantage. No capital investments on servers or software, Secure servers, Daily backups, Patches and updates, etc all taken care off. Just focus on your business. On Demand, Subscription Based Proven track record Best Price Value Package Zero Risk Trial, Highly Flexible Subscription Going Beyond Criteria Second CRM – Key Differentiators
  • 8. © 2014 Soft Solvers Solutions. All Rights Reserved. Success with Second CRM 2010 Silver Award for Best CRM Programme Implementation Case Study: MYOB South Asia Growing with them  Working for 4 years now, reached more than 100k customers  Later added HK region also  Continous Product improvement Implementation & Launch  40k Customers across Asia Pacific  Sales, Marketing, Customer Support  Migration from Siebel  Zero to Live in < 3 weeks
  • 9. © 2014 Soft Solvers Solutions. All Rights Reserved. Customers & Achievements Echelon Finalist 2011, Asia’s largest Startup event Asia Top 50 Apps 2010 - E27 Singapore Silver award for Best CRM Implementation - CCAM Malaysia, 2010 CRM Idol Semi- finalist 2012 & 2013 Achievements Customers * Second CRM has more than 100 active Customers in Asia.
  • 10. © 2014 Soft Solvers Solutions. All Rights Reserved. We are NOT Alone Partners
  • 11. © 2014 Soft Solvers Solutions. All Rights Reserved. Soft Solvers Solutions Sdn Bhd C-G-17, SME Technopreneur Centre, 2270 Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA Tel: +603 8315 6101 Fax: +603 8315 6102 Web: www.secondcrm.com Email: sales@secondcrm.com Thank You Questions & Answers