IT IS NOT...•a tool for huge enterprises only• an elaborate system that eats people•a silver bullet
SO WHAT YOU WILL GET?•a way to discover•a context to knowledge• an exchange of experience•a quality of information•a map of experts
DISCOVER• think about a daily newspaper made of best pieces of data• external• and internal• suggested by your team members
START WITH...•a wiki•a weekly newsletter made by someone from your company•a „shared news” project on your project management tool
CONTEXTUAL• your niche• your business• your team• your clients
STORE EXPERIENCE• brief team• ... and debrief after a project• encourage people to talk about their ﬁndings
HOW TO...• encourage people to publish on company blog• letpeople publish and sheir parts of their work - maybe a github repo for code• or a dribbble account for your UI guys?
QUALITY INFORMATION• your team’s the best...• if they suggest or rank something high it’s got to be good•a good link is worth a thousand mediocre emails
HOW TO...?• yammer ?• even better, a simple wall of links (e.g. Wordpress)• or maybe a delicious account for company use?
EXPERTS• people with knowledge• and with ability to inﬂuence others• share and curate content actively
HOW TO ...?• set up a forum, check stats• observe Stack Overﬂow• or Dribbble
BOTTOM LINEall of these solutions you can set up fast and cheap• internal forum: http://sourceforge.net/projects/com- simpleboard/• company wiki: http://mashable.com/2008/07/29/wiki-solutions/• company blog: http://kikolani.com/how-to-start-a-wordpress- blog.html• shared Dropbox drive: http://www.dropbox.com/• mailinglist: http://www.rngtng.com/2009/06/09/a-short- evaluation-of-open-source-newslettermailinglist-software/
KEY TAKEAWAYS• focus on people, encourage them to use the tools• knowledge management is a tool that can improve their work• start small, measure what works• encourage, never police