A lean primer on Knowledge Management
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A lean primer on Knowledge Management

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A brief introduction to the subject of Knowledge Management for small teams.

A brief introduction to the subject of Knowledge Management for small teams.

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A lean primer on Knowledge Management A lean primer on Knowledge Management Presentation Transcript

  • A LEAN PRIMER ONKNOWLEDGE MANAGEMENTor how (and why) to get it working for free and with minimal effort Michal Domanski http://teamwork.mdomans.com/ @getteamwork @mdomans
  • THESE SLIDES ARE...• short work on knowledge management• are actionable• may contain ideas expecting you to test them
  • I WANT TO DISCUSS• what is Knowledge Management - briefly• how to check whether these slides are for you• what you can do right away
  • KNOWLEDGE MANAGEMENT • sharingeffort targeted at: • storing knowledge • maintainging
  • EXAMPLES• twitter• blog• shared Dropbox drive• wiki• shared Basecamp project
  • IT IS NOT...•a tool for huge enterprises only• an elaborate system that eats people•a silver bullet
  • SO WHAT YOU WILL GET?•a way to discover•a context to knowledge• an exchange of experience•a quality of information•a map of experts
  • DISCOVER• think about a daily newspaper made of best pieces of data• external• and internal• suggested by your team members
  • START WITH...•a wiki•a weekly newsletter made by someone from your company•a „shared news” project on your project management tool
  • CONTEXTUAL• your niche• your business• your team• your clients
  • STORE EXPERIENCE• brief team• ... and debrief after a project• encourage people to talk about their findings
  • HOW TO...• encourage people to publish on company blog• letpeople publish and sheir parts of their work - maybe a github repo for code• or a dribbble account for your UI guys?
  • QUALITY INFORMATION• your team’s the best...• if they suggest or rank something high it’s got to be good•a good link is worth a thousand mediocre emails
  • HOW TO...?• yammer ?• even better, a simple wall of links (e.g. Wordpress)• or maybe a delicious account for company use?
  • EXPERTS• people with knowledge• and with ability to influence others• share and curate content actively
  • HOW TO ...?• set up a forum, check stats• observe Stack Overflow• or Dribbble
  • BOTTOM LINEall of these solutions you can set up fast and cheap• internal forum: http://sourceforge.net/projects/com- simpleboard/• company wiki: http://mashable.com/2008/07/29/wiki-solutions/• company blog: http://kikolani.com/how-to-start-a-wordpress- blog.html• shared Dropbox drive: http://www.dropbox.com/• mailinglist: http://www.rngtng.com/2009/06/09/a-short- evaluation-of-open-source-newslettermailinglist-software/
  • KEY TAKEAWAYS• focus on people, encourage them to use the tools• knowledge management is a tool that can improve their work• start small, measure what works• encourage, never police
  • CONTACT ME• blog: http://teamwork.mdomans.com/blog/• page: http://teamwork.mdomans.com/• twitter: @getteamwork• author: Michal Domanski, teamwork founder, @mdomans