Rutgers - Intro To NSC

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Rutgers - Intro To NSC

  1. 1. INTRODUCING THE NETWORK SUPPORT CENTER
  2. 2. NETWORK SUPPORT CENTER RESPONSIBILITIES <ul><li>RUNet Helpdesk </li></ul><ul><li>Shop, Web and LAN Support </li></ul><ul><li>I2 Backbone Project Management </li></ul><ul><li>NJIN Systems and Helpdesk </li></ul>
  3. 3. HELPDESK NETWORK MANAGEMENT <ul><li>HP OpenView, Pinger, and Xmeter </li></ul><ul><li>Other Standard Unix Tools for Network Troubleshooting </li></ul><ul><li>Network Availability Statistics </li></ul>
  4. 4. HELPDESK INFORMATION SYSTEMS <ul><li>REMEDY System </li></ul><ul><li>Internal WWW Site </li></ul><ul><li>Network Maps and Procedures </li></ul><ul><li>Vendor Liaison </li></ul>
  5. 5. OTHER HELPDESK RESPONSIBILITIES <ul><li>Dispatch Network Support Personnel </li></ul><ul><li>Produce Weekly Trouble Reports </li></ul><ul><li>Notify User Community of Scheduled Maintenance </li></ul>
  6. 6. TD-NOG SHOP <ul><li>Manage the Shop </li></ul><ul><li>Maintain Inventory </li></ul><ul><li>Network Test Equipment </li></ul>
  7. 7. TD-NOG INVENTORY <ul><li>Inventory Inbound TD Equipment </li></ul><ul><li>Maintain Inventory Databases </li></ul><ul><li>Verify Inventory With Property Management </li></ul><ul><li>Database of Equipment Locations </li></ul>
  8. 8. MAINTAIN TD WWW AND PC-LAN SERVERS <ul><li>IRIX Web Server (tdweb) </li></ul><ul><li>NT Server (pallas-athene) </li></ul><ul><li>Novell (mycroft) </li></ul>
  9. 9. RUTGERS I2 BACKBONE PROJECT MANAGEMENT <ul><li>VBNS Grant Proposal </li></ul><ul><li>Working With Cisco </li></ul><ul><li>I2 Backbone Page </li></ul>
  10. 10. NJIN SYSTEMS AND HELPDESK <ul><li>Pilot Login Host, Tolip Backend </li></ul><ul><li>New Pilot on Order </li></ul><ul><li>NJIN Helpdesk Located in NSC </li></ul><ul><li>NJIN Internet Technology Center </li></ul>
  11. 11. HOW TO CONTACT THE NETWORK SUPPORT CENTER <ul><li>(732) 445-0327 and (732) 445-2105 </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>http://www-td.rutgers.edu </li></ul>

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