Data Data Everywhere: Drowning in a Sea of Analytics

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A website gives associations access to data that makes old school direct marketers salivate. But many organizations find themselves getting bogged down in producing graphs every month, obsessing over drops in pageviews, throwing their hands up on the air, and deciding they dont have enough resources to maintain this kind of analytics analysis. Stop obsessing about the small stuff, and start learning about creating a goal-oriented, actionable analytics plan that can help your website thrive.

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  • Logical ones – A members only extranet/intranet doesn’t really care about bounce rate, keyword search; That’s not to say that you don’t need to look at lots of other stats once and a while, but you can focus on your bread and butter to move your goals ahead.
  • Logical ones – A members only extranet/intranet doesn’t really care about bounce rate, keyword search; That’s not to say that you don’t need to look at lots of other stats once and a while, but you can focus on your bread and butter to move your goals ahead.
  • Remember – you’re a membership organization. You care most about membership. Unless your numbers also support that the more visitors you have, the more members you get, this doesn’t matter much, does it?
  • It’s very important to know what the metrics mean and why the metrics mean success/failure, and what you need to do about them.
  • Explain flaws of time on site. Maybe you’re better off putting in event tracking in the video itself.
  • Talk about percentage increases; State why you were successful; Sometimes, you’ll need to look outside of Web Analytics;
  • It’s very important to know what the metrics mean and why the metrics mean success/failure, and what you need to do about them.
  • Dashboard reports need not be boring, and need not be always the same.
  • Tedious to create – what about exporting a GA dashboard?
  • How many times have you heard – We need to know how many people downloaded XY PDF, only to discover you never tracked it?
  • How many people are using tools they pay for? Free tools?
  • PDFs not tracked. Filters are sometimes not retroactive. You could have a big mess if you don’t plan. Can I get the previous year’s data on how many people viewed our webinar? And not just looked at the page, but actually watched the whole thing?
  • How many people are using tools they pay for? Free tools?
  • Has anyone used any other additional tools?
  • Does anyone use
  • ADD IN HERE SOME MEMBERSHIP STUFF
  • Mention GetActive
  • RedDot URL Issue GetActive Wrappers Convio Other Scripts
  • Tracking PDFs is VERY important for associations.
  • Measuring Success with Google Analytics.
  • RedDot issue with URL
  • API Mention: Measuring Success (Brian Clifton), Lunametrics Blog, Occam’s Razor, Eric Peterson, and of Course Google’s Blog. Tools: SiteScan, GAIgnoreMyHits, Better Google Analytics FX Plugin
  • Data Data Everywhere: Drowning in a Sea of Analytics

    1. 1. 2010 Technology Conference & Expo Data Data Everywhere Dec 15, 2010 10:30 – 11:45 a.m. HugTag: #tech10 tg2 Marissa Goldsmith
    2. 2. Part I: Rethinking Your Numbers
    3. 3. Step Away from the Numbers <ul><li>Analytics has so much to offer, but sometimes it's too much. </li></ul><ul><ul><li>FIRST, define success </li></ul></ul><ul><ul><li>THEN, figure out the numbers that will support your success. </li></ul></ul><ul><li>You’ll find there’s a lot of numbers you really don’t need to look at too much. </li></ul>
    4. 4. <ul><ul><li>Our professional membership organization offers special online tools to our paying members. </li></ul></ul><ul><ul><li>Our site is successful because we had 10,000 visitors in January, and then 12,000 in February. </li></ul></ul>QUIZ: What’s Wrong?
    5. 5. <ul><ul><li>We are a large association, and we are having a big conference next month. </li></ul></ul><ul><ul><li>I had 2,534 visitors to my Web site on Monday, but only 2,510 on Tuesday. What’s wrong? </li></ul></ul>QUIZ: What’s Wrong?
    6. 6. <ul><ul><li>One of our benefits is offering our members online training videos to view. </li></ul></ul><ul><ul><li>Yesterday, my video had 100 page views and a time on page of 10 seconds. Today, it only had 50, but a time on site of 15 minutes. So it's doing much better today. </li></ul></ul>QUIZ: What’s Wrong?
    7. 7. The Right Answers… <ul><ul><li>We want to move a lot of our offline activities online. </li></ul></ul><ul><ul><li>We're doing a good job because: </li></ul></ul><ul><ul><ul><li>Online renewals were up 13% this quarter after we set up that automated renewal email. </li></ul></ul></ul><ul><ul><ul><li>85% of conference registrants registered online. </li></ul></ul></ul><ul><ul><li>But </li></ul></ul><ul><ul><ul><li>We’re still having a hard time getting new members to sign up online. 75% of first-time membership happens offline. </li></ul></ul></ul>
    8. 8. All your measurements should lead to one of two things Great Job!
    9. 9. All your measurements should lead to one of two things Boo-hoo. Online membership registrations are down. Let’s Change Something. (and use your stats to figure out what)
    10. 10. Part II – Presenting Those Numbers
    11. 11. Dashboard reports <ul><ul><li>Why I (used to) hate dashboard reports. </li></ul></ul><ul><ul><li>( http://www.nten.org/blog/2010/06/24/go-beyond-dashboard-report ) </li></ul></ul>
    12. 12. Challenges of the Dashboard <ul><li>Dull to read – Numbers, not stories. </li></ul><ul><li>Tedious to create. </li></ul><ul><li>Difficult to understand. </li></ul><ul><li>Not everyone cares about everything. </li></ul>
    13. 13. Different Strokes for Different Folks <ul><li>Not everyone is going to want to see the same dashboard. </li></ul><ul><li>Most people are not mesmerized by Excel Spreadsheets – tell your story. </li></ul>
    14. 14. These challenges lead to… <ul><li>NO ACTION </li></ul>
    15. 15. Tips for a Less Tedious Dashboard <ul><li>NEVER show your board a Google Analytics Dashboard! </li></ul><ul><ul><li>Google analytics is easy to use, but it’s still for the expert. </li></ul></ul><ul><li>Stick with some main metrics, but add some fun. </li></ul><ul><li>Never leave anything unexplained. </li></ul><ul><li>Never just say something is bad. If the numbers say it’s bad, come up with a solution. </li></ul><ul><li>Add Fun Graphics. </li></ul><ul><li>Remember – it’s a just dashboard – don’t try to get every piece of data in there. Let your users know you can get them more if they want more. </li></ul>
    16. 16. Part III Making sure you get the right numbers BEFORE you need to report on them.
    17. 17. All I need to do is copy and paste the code. It’s easy right?
    18. 18. WRONG! You have to plan. It’s easy, right?
    19. 19. Pick Your Poison
    20. 20. Supplement if you need to
    21. 21. And use what you’ve got!
    22. 22. And use what you’ve got!
    23. 23. NO WRAPPER LEFT BEHIND!
    24. 24. You want analytics to be everywhere! <ul><li>So take stock of your tools… </li></ul><ul><ul><li>CMS </li></ul></ul><ul><ul><li>eCRM </li></ul></ul><ul><ul><li>Blog </li></ul></ul><ul><ul><li>Community Tools </li></ul></ul><ul><ul><li>Online Membership Tools </li></ul></ul><ul><li>And the wrappers in each of them. </li></ul>
    25. 25. Get to know your tools <ul><li>Can I add Analytics code myself? </li></ul><ul><li>How many templates/wrappers will I need to update when I add/change analytics? </li></ul><ul><li>Can I add my own Javascript code to do special tracking? </li></ul><ul><li>Does the CMS add other scripts automatically? </li></ul><ul><li>What functions are automated? Will this interfere with my analytics? </li></ul><ul><li>Can I integrate donations/online shopping with an eCommerce/store analytics module? </li></ul>
    26. 26. To Script or not to Script…
    27. 27. Do more than just paste <ul><ul><li>Tracking PDFs </li></ul></ul><ul><ul><li>Tracking External Links </li></ul></ul><ul><ul><li>Other specialized tracking </li></ul></ul><ul><ul><ul><li>Tracking between CMS and CRM pages </li></ul></ul></ul><ul><ul><ul><li>Adding information for specialized reporting. </li></ul></ul></ul>
    28. 28. To Script or not to Script <ul><li>How to do specialized scripting: </li></ul><ul><ul><li>Write your own script. </li></ul></ul><ul><ul><li>Borrow someone else’s </li></ul></ul><ul><ul><li>Do a combination of both </li></ul></ul><ul><ul><ul><li>Bind to script libraries: </li></ul></ul></ul><ul><ul><ul><ul><li>Jquery </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Scriptaculous </li></ul></ul></ul></ul>
    29. 29. Have fun with filters!
    30. 30. Do the Test!
    31. 31. Test like you’ve tested before! <ul><li>Test for analytics like you would any other functionality. </li></ul><ul><li>Think of the transactions you’re tracking. </li></ul><ul><li>Use GAIgnoreMyHits to isolate your particular visit. </li></ul><ul><li>Test each situation. </li></ul><ul><li>In some cases wait…and see if the results are the same. </li></ul>
    32. 32. Resources: <ul><li>Beaconfire Blog – Analytics: http://www.beaconfire.com/blog/category/analytics/ </li></ul><ul><li>NTEN Article on Dashboards: http://www.nten.org/blog/2010/06/24/go-beyond-dashboard-report </li></ul><ul><li>Lunametrics Blog: http://www.lunametrics.com/blog/ </li></ul><ul><li>Occam’s Razor: http://www.kaushik.net/ </li></ul><ul><li>Measuring Success: http://www.advanced-web-metrics.com/blog/ </li></ul><ul><ul><li>Also – See Brian Clifton’s external tracking script: http://www.advanced-web-metrics.com/blog/2008/06/08/updated-tracking-script-for-gajs/ </li></ul></ul><ul><li>VKI Studios: http://blog.vkistudios.com/ </li></ul><ul><ul><li>Analytics Firefox Plugin: http://www.vkistudios.com/tips-analytics-better-google-analytics </li></ul></ul><ul><li>EpikOne Blog: http://cutroni.com/blog/ </li></ul>

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