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Presentation on efficiency and effectiveness, lessons learned implementing Oracle Accounting Hub and DRM.

Presentation on efficiency and effectiveness, lessons learned implementing Oracle Accounting Hub and DRM.

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  • © 2008 Capgemini. All rights reserved Balt: Welcome to this joint presentation of KPN and Capgemini. My name is Balt Leenman, I am Oracle Alliance Leader at Capgemini and also a Business Technology Strategist on Oracle. I’ll be co-presenting with Marc de Kam from KPN Capgemini is implementation partner at KPN in the Enterprise Domain (E-Business Suite, Financials and Supply Chain, and also in the area of Master Data Management and the Financial Accounting Hub, relative new technology We came up with the title ‘Efficiency and Effectiveness’ because my aim is to also inspire you what you can do in this down turn economy. The title of this OBUG Event is ‘Embracing the Future’

Capgemini Kpn Presentation Obug 2009 Presentation Transcript

  • 1. ‘ Efficiency and Effectiveness’ Improving Financial Transaction Processing and Consolidation with Financial Accounting Hub and Oracle DRM at KPN Marc de Kam, KPN Balt Leenman, Capgemini
  • 2. Storyboard (hidden slide)
    • Introduction: Marc de Kam and Balt Leenman 5min
      • Tell what we are going to tell: current developments and specific: ‘efficiency and effectiveness’ (Balt)
    • Current Economic Developments: the impact of technology at business developments 15 min (Balt)
      • Down-turn economy, times and businesses are changing
      • Technology is changing: TechnoVision, a way to map all major developments
      • Business drivers and - issues
      • How Technology developments can address business issues
      • Some examples
      • KPN situation
    • KPN 20 min (Marc)
      • KPN profiel
      • Knelpunten
      • Opdracht
      • Oplossing 1: Oracle Financial Services Accounting Hub
        • Aanpak & Architectuur
      • Oplossing 2: Oracle DRM
        • Aanpak & Architectuur
      • Lessons Learned
      • Next Steps
    • Conclusions 5 min
      • Map back to TechnoVision and ‘efficiency and effectiveness’ (Balt)
      • Q&A
    OBUG Antwerpen, 31 March 2009
  • 3.
    • Introduction
    • Current Economic and Technology Developments
    • KPN Financial Efficiency and Effectiveness
    • Conclusions
    OBUG Antwerpen, 31 March 2009
  • 4. TechnoVision: a Business Technology Strategy
    • Introduction
    • Current Economic and Technology Developments
    • KPN Financial Efficiency and Effectiveness
    • Conclusions
    OBUG Antwerpen, 31 March 2009
  • 5. TechnoVision approach: Technology enables TechnoVision is Capgemini’s way to map the world of technology capabilities and to determine which technologies are related to the needs of a particular business . This provides clarity so business and technology executives can focus their efforts and work together more effectively . OBUG Antwerpen, 31 March 2009 Operations cost & cash HRM Products & services Customers and Sales Trust & compliance Suppliers and partners
  • 6. TechnoVision identifies 17 key information technology trends, grouped into 7 clusters Real-time Integrated Business Intelligence Mastered Data Management Google-fication Mash-up Applications iPodification Role Based User Portals Rich Internet Applications Software as a Service Packaged Sector / Segment Solutions Real-Time Business Process Control Composite Applications Jericho Style Security Sensing Networks Utility Business Infra-structure Smart Business Networks Social Collaboration Tools / Wikinomics Free Agents Nation  KEY INFORMATION TECHNOLOGY TRENDS OBUG Antwerpen, 31 March 2009 Real-time integrated business intelligence Smart business networks Software- as-a-service Real-time business process control Packaged sector / segment solutions iPodification Jericho style security Mashup applications Sensing networks Social collaboration tools /Wikinomics Composite applications Role-based user portals Utility business infra-structure Free agents nation  Google-fication Rich Internet applications Mastered data management
  • 7. TechnoVision clusters and Oracle Solutions OBUG Antwerpen, 31 March 2009 BPEL-PM SOA Suite BPM (BEA) RTD (Real Time Decisioning) EPM (Hyperion) BAM (Business Activity Monitoring) CRM (Siebel) HRM (PeopleSoft) ERP (E-Business Suite) Industry Solutions (AIA) Oracle Data Base RAC / GRID (Virtualization) Application Server Enterprise 2.0 WebCenter UCM/ Stellent RUEI (Moniforce) BRE (Haley) ESB OBIEE DRM (Hyperion) FAH (Financial Accounting Hub)
  • 8.
    • Introduction
    • Current Economic and Technology Developments
    • KPN Financial Efficiency and Effectiveness
    • Conclusions
    OBUG Antwerpen, 31 March 2009
  • 9. KPN Profile Telephone Internet Television Allround ICT Service Provider 38 million customers across the Netherlands, Germany and Belgium Revenues € 14,6 bn Profit € 2,6 bn Wireline Wireless OBUG Antwerpen, 31 March 2009
  • 10. Legacy OBUG Antwerpen, 31 March 2009
  • 11. Best In Finance
      • Best Practice Financial Processes
      • Proven IT solutions
      • Efficient and Effective Execution
    Order to Cash Invest to Capitalize Requisition to Pay Record to Report OBUG Antwerpen, 31 March 2009
  • 12. Issues Record 2 Report process
      • Legacy / many custom(ized) applications
      • Source systems have their own interface towards Oracle, with their own logic
      • Financial Masterdata stored in several systems
      • Manual post-processing of transactional data often necessary
      • Maintenance of accounting logic is spread across the organization, complex and not standardized
      • No single consistent view on financial data
    OBUG Antwerpen, 31 March 2009
  • 13. The Assignment
    • Realise efficiency improvements and cost reduction within the Record to Report process
    • Realise a single and uniform source for financial masterdata
    • Realise a single and uniform source for accounting rules
    • Realise a efficient process for the management of financial master data, and accounting rules replacing the current complex, timeconsuming process
    OBUG Antwerpen, 31 March 2009
  • 14. Solution 1: Improve Transaction Processing OBUG Antwerpen, 31 March 2009
  • 15. The Accounting Hub
      • Harmonised and standardised process supported by IT by means of 1 dedicated IT tool
      • Minimal manual effort, aimed only at errorhandling for Journal Import
      • Provide subledger reports
      • Oracle Accounting Hub is the Oracle solution for this process
    OBUG Antwerpen, 31 March 2009
  • 16. The Accounting Hub - Objectives
    • What does this solution resolve?
      • Realize efficiency and cost reduction
        • First time right: 99% of subledger-journal entries
        • Phase out (decentral) accounting tools
      • Improve control, transparency of transaction processing
        • Implement a uniform structure for accounting rules
        • Implement central location for the maintenance of these rules
        • Simple reconciliation between subledgers and general ledger
    OBUG Antwerpen, 31 March 2009
  • 17. Accounting Hub - Project approach
    • Start with a pilot
      • Simple applications first
      • Focus on technical implementation
      • Test for project-organization and governance
      • Reduce Risk
    OBUG Antwerpen, 31 March 2009
  • 18. Accounting Hub – Roll-out Strategy Phase 2 Phase 4 Phase 3 Phase 5 Phas OBUG Antwerpen, 31 March 2009 Stream Sep 08 Okt 08 Nov 08 Dec 08 Jan 09 Feb 09 Mrt09 Apr 09 Mei 09 Jun 09 Jul 09 Aug 09 Sep 09 Okt 09 Nov 09 MCCS SPM, Sret Reorganisatie GOVA Arbor (Telfort) OSP Maranello Exact (8 adm) Interface MDM Reviva ITCIS Sympac DMS PM/DM CARE
  • 19. Architecture – 1 Year Ago Oracle GL Grootboek Billing System D Billing System C Billing System B Billing System A Billing System E Logistics Logistics Logistics System X System Y System Z GL Payables Purchasing Projects Inventory Receivables enrichment E-Business Suite 11i journals Web ADI Excel journals Sources (80+) OBUG Antwerpen, 31 March 2009
  • 20. Architecture – As is Now Oracle BRM A Billing System C Logistics Billing System D Logistics Logistics Logistics System X System Y System Z GL Payables Purchasing Projects Inventory Receivables Excel E-Business Suite Release 11i FAH GL E-Business Suite Release 12 Custom built interface journals Web ADI journals Billing System E journals enrichment OBUG Antwerpen, 31 March 2009
  • 21. Architecture – Future Billing System C Billing System B Billing System A Logistics Logistics System X System Y System Z GL Payables Purchasing Projects Inventory Receivables E-Business Suite Release 12 FAH events events journals OBUG Antwerpen, 31 March 2009
  • 22. Solution 2: Master Data Management OBUG Antwerpen, 31 March 2009
  • 23. DRM - Scope
    • Financial Master Data consisting of
      • Organizational units and chart of account segments
      • Reporting models
      • Procurement hierarchies
    • Implement an improved process for managing Financial Master Data
      • Data Governance
      • Data Rule Book
        • Business Rules
        • Data Definitions
    • Implement new IT
    OBUG Antwerpen, 31 March 2009
  • 24. High-level Process – before DRM OBUG Antwerpen, 31 March 2009 WorkFlow System Reference DataBases
    • Changes take a long time
    • No insight into their progress
    • No transparent process
    • Unclear capturing
    • No clear role description
    • Informal structure
    • Long realization time
    • No clear definitions
    • Transparent business rules are not present
    • Ownership not clear
    • Long implementation time
    • Functional documentation is not present
    • No transparent process
    • Distribution diagram is not clear
    • Data flow is not straightforward
  • 25. High-level Process – As is now with DRM OBUG Antwerpen, 31 March 2009 Portal WorkFlow Master Data System Systems Karis SOX New MD Item Initiator Enrich MD Item Enrich MD Item Enrich MD Item Department A Department B Department C Agora Consumer Support Verification
  • 26. Master Data Governance Strategic Tactical – across departments Operational - departmental OBUG Antwerpen, 31 March 2009 Enterprise Data Management Program Management, Architects, Quality Assurance System and Data subject matter Experts
    • Operational Data Stewards
      • Data Definer
      • Data Producer
      • Data Users
    • Tactical Data Stewards
          • Data Steward Coordinator
    • Data Governance Council
          • Accounting Board
    Data governance Executive Management Data Governance Steering Committee
  • 27. Interfaces – before DRM Legacy DRM OBUG Antwerpen, 31 March 2009
  • 28. Interfaces – As is Now IT - Support OBUG Antwerpen, 31 March 2009
  • 29.
    • Introduction
    • Current Economic and Technology Developments
    • KPN Financial Efficiency and Effectiveness
    • Conclusions
    OBUG Antwerpen, 31 March 2009
  • 30. Lessons Learned (Accounting Hub)
    • Phased project approach (resources / capacity)
    • FAH relatively new, there are bugs (performance!)….
    • Process events… or live with the consequences for reporting…!
    • Keep accounting rules simple
    • Interfacing… always 2 parties
    OBUG Antwerpen, 31 March 2009
  • 31. Lessons Learned (DRM)
    • Interfacing.. always 2 parties
    • POC was on DRM, not on using its data across the organization
    • Extensive Business effort necessary
    • Oracle support essential
    OBUG Antwerpen, 31 March 2009
  • 32. Next Steps
    • Issues in R2R-process out of the way
    • Experience with subledger accounting
    • Our wish list…
    • Further integration Accounting Hub - DRM necessary!
    • Integration Oracle GL’s : cross-version global consolidation functionality
    • Always process events to create full-fledged FSAH-applications. The benefit being that more uniformity can be created to management information.
    OBUG Antwerpen, 31 March 2009
  • 33. How does this help KPN further? OBUG Antwerpen, 31 March 2009 Trustworthy Financial Consolidation One single instance Costs of integration Faster Closing
    • What needs to be done? Our wishlist…
    • Integration Accounting Hub – DRM (AIA)
      • Integration Oracle GL’s: cross-version
      • global consolidation functionality
      • Always process events to create full-fledged
      • FSAH-applications.
      • More uniformity to management information.
    • How does this help KPN further?
      • Issues in R2R-process resolved
      • Experience with
        • subledger accounting
      • Master Data Governance
      • welcomed within
      • the organization
  • 34. Questions OBUG Antwerpen, 31 March 2009 [email_address] [email_address]