Special Invitation: Performance Excellence for Healthcare Forum


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Special Invitation: Performance Excellence for Healthcare Forum

  1. 1. Excellence critical themes:Catapult your improvement initiatives to thenext level of strategic value from planning& design to implementation!Sponsors:Healthcare NetworkExecutives GroupMedia Partners:Gina Romero, Assistant Vice President,Talent Development & Organizational CapabilityFlorida Hospital Center for Talent Developmentand Organizational CapabilityDeborah Novak, Culture, Change andOrganizational Capability Leader, Florida HospitalCenter for Talent Developmentand Organizational CapabilityWilliam W. Hartung, CPA,Data Analytics Director,MediLodge GroupPatricia Black, Director,iTACH OperationsThe Children’s Hospital of PhiladelphiaShravani Datta,Operational Excellence LeaderLoyola University Medical CenterPeter Scott,PresidentKakushin InstituteMarilyn Elledge,Customer Experience Strategy ExpertAbhay Padgaonkar,PresidentInnovative Solutions Consulting, LLCPaula J Magnanti, Founder & Chief HealthcareStrategist, Board Advisor, Speaker, Visionary,Optometry, Physician & Vendor relations expertWendy Leebov,PresidentLeebov Golde GroupSteven Leuschel, Cultural Change, LeanImplementation, and Operational Excellence CoachIndiana Regional Medical CenterDoug Mitchell,Associate Vice PresidentIASIS HealthcareJay Simmons,Director, Physician Information ServicesIASIS HealthcareMiranda K. Pizinger,HR Manager, Shared ServicesDartmouth- Hitchcock Medical CenterDrivers of excellence & catalysts forimprovement that will offer ground-breaking insights:www.pexhealthcare.com • 1-800-885-8684 • info@iqpc.comImproving quality, service standards andoperational processesPowered byJuly 30 - 31, 2013Chicago, IL20 + hours of insightsfrom industry thoughtleaders & leading hospitals6 + hours of creativenetworking & one-on-onemeeting opportunitiesWhat to expect this year:Two exclusive interactiveworkshops on the biggest topicsin healthcare improvementGet involved! Participate infour group activities to achievecontinuous learning!Register onlinewith codePEXHEALTH_WEBto save an extra$100 off!OperationalExcellenceProcessExcellenceQualityImprovementChangeManagementPatientExperiencePresented by Jay Simmons, Director, Physician Information Servicesand Doug Mitchell, Associate Vice President, IASIS HealthcarePlus! Not to miss case study!Constructing Disease Management Protocols to PredictReadmission and Manage Cost
  2. 2. Who should attend thePerformance Excellence forHealthcare Forum?• Process/Performance/Business• Improvement Managers• Six Sigma champions• Lean champions• VPs, Operations• VPs, Supply Chain Logistics• Applied Researchers• Change Management• EMR/EHR Workflow Directors• Human Factors Directors• Patient Flow Directors• Patient Experience Directors• Patient Safety Directors• Quality Improvement DirectorsSponsorships andexhibits are excellentopportunities for yourcompany to showcaseits products andservices to high-level, targeted decision-makers attending the PerformanceExcellence for Healthcare Forum. Thisconference can help companies like yoursachieve important sales, marketing, andbranding objectives by setting aside a limitednumber of event sponsorships and exhibitspaces – all of which are customer-tailored toassist your organization create a platform tomaximize it’s exposure at the event and to itsattendees.For more information on sponsoring orexhibiting at the Performance Excellencefor Healthcare Forum, please call SimonCopcutt at 1-212-885-2771 or emailSimon.Copcutt@iqpc.com“Each of the nation’s 5,700hospitals must cut $2.6 million ayear on average in costs in the next10 years to meet the demands ofPresident Obama’s proposed healthcare reform, a daunting task whenhalf of those hospitals lose money.”– USA Todaywww.pexhealthcare.com • 1-800-885-8684 • info@iqpc.com2@BigDataIQ Big Data Business InsightsConnect with usDear Colleague,We are pleased to bring you the Performance Excellence for Healthcare Forum!One of the few things we can be certain of in life is change. And it can be said that thehealthcare industry is undergoing one of the biggest changes in its recent history. We are allaware that the healthcare reform has been a catalyst that has forced hospitals to lookinternally and reassess business practices, standards, activities and processes in order tocomply with new regulations and requirements. This is not easy task for an industry that isknown for it’s legacy systems.Undoubtedly the notable change is the significant shift from volume to value, from quantityto quality, where hospitals are rewarded for offering better care. This change has causedhospitals to start re-strategizing and in some instances conducting an overhaul of theirbusiness processes to find ways to improve their quality of service.We conducted research with hospitals from across the country to try and establish some ofthe key challenges that they were facing in their improvement journey. The PerformanceExcellence for Healthcare Forum will start to unpack some of these challenges and offeractionable solutions that hospitals can deploy today in order to achieve their excellence goals.At the Healthcare Forum our exceptional speaker panel will help you:• Learn the key principles for improving service quality and improve the patient experience• Discover how to successfully engage physicians to support change initiatives and becomeleaders for improvement• Visualize the patient flow and start to weed out the non-value add steps and processes forimmediate cost savings• Get the tools to promote a culture of continuous learning and developmentAnd more!Don’t miss out! Gain key insights and strategies for designing, implementing and managingthe evolving multichannel customer experience in a dynamic environment.We look forward to seeing you in July!Sincerely,Zandile MnguniProgram DirectorBig Data IQP.S: Visit the Performance Excellence for Healthcare Download Center foryour complementary whitepapers, past presentations, articles on lean, six sigma,and process excellence in healthcare at www.pexhealthcare.com.If you would like to submit a piece, contact Marketing Manager StephanieGonzalez at stephanie.gonzalez@iqpc.com.July 30 - 31, 2013 • Chicago, ILPLUS: Dont pay the full price -Find out about our group discountson page 6 or email info@iqpc.com!Sponsorship ExhibitionOpportunities
  3. 3. www.pexhealthcare.com • 1-800-885-8684 • info@iqpc.com3Pre-Conference Morning WorkshopsTuesday, July 30, 2013In recent months, there has been a shift in focus from patient satisfaction to the patient experience. The notion of patient experience has beengaining momentum for years, and has been accelerated thanks in part to the Affordable Care Act and a push to tie payments increasingly to valueand quality of care. Hospitals are in the process of revamping and developing their patient experience protocols as Medicare becomes more relatedto value-based payments. This workshop will take you through key strategies to create an effective framework to get your hospital in the path forachieving in excellence in your patient experience goals.Wendy LeebovPresidentLeebov Golde GroupA08.00 07.30 Registration CoffeeThe Patient Experience - Key Principles for Improving Service Quality to Achieve TopScores in Hospital Consumer Assessment And Systems SurveysSeparately BookableWednesday, July 31, 2013How realistic are hospitals about the type of improvement results they can achieve from implementing Lean and Six Sigma methodology? Thewide adoption of this methodology has gained enormous popularity with health providers claiming to be “lean hospitals”. But is it a lot of hypeor can it really help your hospitals to reduce waste and weed out inefficiencies? This workshop will give a reality check on the implementation ofLSS, to being a realistic presentation of what this methodology can and can’t help you achieve. It will also give you the means to reassess yourown implementation initiatives and benchmark!08.00 07.30 Registration CoffeeThe Truth about Lean And Six Sigma (LSS) Implementation—What It Can and Can’t DoFor Hospitals In Preparation For ObamacareBSeparately BookableAbout the SponsorWebsite: www.kakushininstitute.comThe Kakushin Institute, a performance acceleration company, was originated in 2009 to provide the next stepin the Lean/Six Sigma journey – a proven method for results-based breakthrough innovation and businesstransformation that goes beyond efficiency and continuous improvement.Lead by a team of accomplished senior business executives from major corporations, academia and leadershipdevelopment agencies, Kakushin Institute provides tools and guidance to enlighten leaders and their teams withthe ability to:• Cultivate effective environments for creativity and innovation• Create alignment, formulate strategies and put ideas into action• Achieve tangible breakthrough results beyond what’s seen as possibleFollow the conversation onTwitter: #PEXHEALTH
  4. 4. Main Conference Day One Tuesday, July 30, 2013www.pexhealthcare.com • 1-800-885-8684 • info@iqpc.com410.00 Networking break Conference Registration10.30 Chairperson’s Opening Remarks10.45 KEYNOTE: The Opportunities and ChallengesPresented By VBP Program and How Hospitals CanMitigate Negative Implications and MaximizePotential RewardsThe Patient Protection and Affordable Care Act reflect a commitment toincreasing the efficiency of the U.S. healthcare system by decreasing costand improving quality. An expansion of the “value-based purchasing”model, this law mandates that ratings and reimbursements to physiciansand hospitals be increasingly tied to measured quality of care. There is a lotof uncertainty and fear as hospitals try to navigate through the change,which also means that a hospitals quality improvement program must befluid in response to ever changing requirements. A number of opportunitiesand challenges arise from this program. This session will aim to separatemisconceptions from fact. Learn how you can use the program to yourhospital’s advantage.11.15 How to Effectively Drum up Leadership Support andGet the Right Buy-In for Quality ImprovementInitiativesQuality improvement is not a new notion for hospitals. Hospitals have hadquality improvement departments and employed related staff for manyyears. Yet hospitals have continued to fall short in the quality of their servicedelivery and operational activities.What is new, however, is the monitoring and public reporting of qualityinformation and the escalating pressure on hospitals to participate.Improved performance is depended on leadership support and more so,getting the buy-in from the physicians, motivating them to own andbecome champions for the change initiatives. This is not an easy task. Thissession will take you through a step by step process of easy win strategies toinspire your organization to dispel fear and embrace change.• Visualizing change• Aligning initiatives with organizational strategic objectives• Identifying some quick wins – things that can be implemented within aweek and yield results• Assigning metrics to change champions to create process ownershipShravani DattaOperational Excellence LeaderLoyola University Medical Center12.45 Networking Session Refreshments12.15 PANEL DISCUSSION: Project Prioritization – KeyConsiderations When Determining the Starting PointOf The Excellence JourneyHow can priorities best be set? How can a hospital determine in which areasto invest limited resources? How can it identify the quality and serviceelements which, if addressed effectively by improvement innovation efforts,will lead to the greatest gains in customer satisfaction and loyalty andfinancial performance, and overall organizational effectiveness?Undertaking the improvement journey is a big decision for any organization,but the challenging task is determining exactly where to begin and whatprocess to start improving to make the biggest impact. In this discussion,our panellists will discuss some of the tools, techniques and keyconsiderations you need to take into account to prioritize correctly.• Adopting the systematic approach to prioritization• Determining the key deliverable of each project• Developing metrics for quantifying project valueSteven LeuschelCultural Change, Lean Implementation Operational Excellence CoachIndiana Regional Medical CenterDoug MitchellAssociate Vice PresidentIASIS Healthcare1.00 Networking Lunch Break2.00 Constructing Disease Management Protocols to PredictReadmission and Manage CostA recent report by the National Priorities Partners indicates that preventablereadmissions account for an estimated $25 billion in wasteful spending inthe U.S. healthcare system. Hospitals and health systems must improve itsdischarge procedures and follow-up care to prevent readmission, and inturn, cut cost. A large part of reducing costs revolves around keepingpopulations healthier—and the key to accomplishing this goal is by managingchronic disease with proactive interventions.• How to structure clinical practice guidelines and identify data needed for adisease management program• How to use the clinical documentation and reporting to evaluate interventionsand patient outliers.• Uncover utilization issues through data extracted from the HERDoug Mitchell Jay SimmonsAssociate Vice President Director, Physician information servicesIASIS Healthcare IASIS Healthcare2.30 CASE STUDY: Taking a Multi-Faceted Approach to TheDesign, Development And Preparation For PilotingPhysician Leadership Development ProgramThe Leadership Development Office at Florida Hospital helps leaders reach theirfull potential. They do this through workshops and training, coaching, on-linelearning, and other services for leaders at every level. Deborah and Gina willdiscuss the groundwork involved in the planning and design of their uniquePhysician Leadership Development program. Learn the key tools involved inassembling a leadership program using a multi-faceted approach to design andpreparation.Deborah NovakCulture, Change Organizational Capability LeaderFlorida HospitalGina RomeroAss’t. Vice President, Talent Development Organizational CapabilityFlorida Hospital3.00 Refreshment Break3.30 GROUP ACTIVITY: Patient Flow Value Stream Mapping -Visualize the Patient Path And Start to Weed Out TheNon-Value Add Steps And Processes For Immediate CostSavingsIn this interactive session, delegates will visualize and map out all the stages alongthe patient journey. Find opportunities where you can reduce wait times,uncoordinated activities, inefficient processes, poor data quality and start creatinga more streamlined approach to patient flow. Start to close the gap between thecurrent and ideal state in patient flow.4.00 Dos and Donts of Engaging Hospitalists towardPerformance ExcellenceOver the years, hospitalists have become omnipresent in the acute care setting. Intodays healthcare delivery system and value based purchasing environment, it ismore important than ever that hospitalists are a part of the solution rather than apart of the problem. Whether it is throughput, length of stay, patient satisfaction,core measures, or readmissions, hospitalists can make or break the performancedashboard for the hospital. This presentation will offer pragmatic ideas forachieving performance excellence.• As a hospital, how do you nurture a culture of fact-based problem solvingrather than finger-pointing?• Is employing physicians really a sustainable solution• What are the Dos and Donts for tapping into the knowledge, hands-onexperience, and recommendations that hospitalists can bring to the table?Abhay PadgaonkarPresidentInnovative Solutions Consulting, LLC4.30 Promoting A Culture of Continuous Learning - Establish ASuccessful Center Of Excellence for Continuous DevelopmentTo succeed in an increasingly complex and costly healthcare system, hospitalsneed to continuously learn and apply new knowledge to challenges, according toa report by the Institute of Medicine Committee on the Learning Health CareSystem in America. Organizational learning aims to create a culture andconditions that enable individual employees to be the best they can be. A Centreof excellence is a great central place for learning and sharing knowledge. In thissession learn how you can successfully develop one for your hospital.• Establishing a Centre of Excellence (COE) – creating a platform for yourorganizational memory• Personal development - remunerating an rewarding performance• Maintaining the momentum of a continuous learning cultureSteven LeuschelCultural Change, Lean Implementation Operational Excellence CoachIndiana Regional Medical Center5.00 Chairperson’s Closing Remarks End of Conference Day One
  5. 5. www.pexhealthcare.com • 1-800-885-8684 • info@iqpc.com5Main Conference DayTwo Wednesday, July 31, 201310.00 Networking break Conference Registration10.30 Chairperson’s Opening Remarks10.45 Quantifying the results of excellence initiatives intomeasurable benefits to demonstrate the ROI• Creating realistic and accrurate key performance indicators tomeasure progress• Measuring business performance before implementation of processexcellence as a benchmark to track and monitor growth• Utilizing Activity Based Measurement as a tool to measure theextent of value delivery to customers• Business data analysis to demonstrate the monetary contributionand impact of the business process initiative to the organization11.15 CASE STUDY: Getting The Maximum Value FromYour Dashboard: “Rules (And Tools) OfEngagement” In The Nursing EnvironmentA scorecard is only as good as its contributors and the usefulness ofits data. Introducing and maintaining a scorecard in a Nursingenvironment can be challenging when balancing the demands ofpatient care – particularly when those patients are children.However, it can be extremely rewarding when the scorecard meetsits purpose in guiding Nursing leaders in the delivery of quality andsafe patient care. In this session, attendees will walk through thejourney of the Children’s Hospital’s first Nursing Scorecard -- from itsinception to its current state of automation. Stops along the waywill include:• Educating Nurses on the Scorecard process• Harnessing the data• Choosing the right tool• Improving Nursing engagement at every levelPatricia BlackMBA, Outcome Manager, Patient Care ServicesThe Children’s Hospital of Philadelphia11.45 Networking Session Refreshments12.15 CASE STUDY: LTC Trend Tracker – TrackingPerformance In An Acute SettingThe relationship between acute and post-acute care is changing withthe implementation of accountable care organizations and bundlingpilots. Hospitals are being pressured to discharge patients earlier.Hospital readmissions within 30 days are being measured. The post-acute care providers nursing facilities, home health care, and outpatientcenters are receiving sicker patients from the hospital and the directlyfrom the community. As nursing facilities care for these higher carepatients while facing reduced reimbursement and increased demand forquality, it was determined that a quality and financial improvement toolwould assist those facilities. Come hear about this tool that is beingutilized by more than 5,000 nursing facilities in the United States, alongwith other performance measurement that is made by nursing facilities.William W. HartungCPA, Data Analytics DirectorMediLodge Group12.45 Networking Lunch break1.45 Utilize The Discipline Of Lean Six Sigma With TheApplied Creativity Of Kakushin Innovation To GetThe Best Of Both WorldsThis session will introduce you to a methodology and set of tools toenhance Lean/Six sigma to drive big change and produce big results.The Kakushin “Ways of Working” are simple, experiential and willhelp you solve complex problems, uncover fresh opportunities andtake action in a way that accelerates time to results. You will learn aset of practices that will help you and your organization “CreateCourageous Visionaries” by expanding the field of play and byachieving results beyond the dominant view of what is possible.Peter ScottPresidentKakushin Institute2.15 Determining Where to Place the TechnologyInvestment For Electronic Health Records ToImprove Quality And EfficiencyAccording to Forbes.com, even though billions of dollars are beinginvested in electronic health records, the promise of cost savings hasnot reached its potential due in part to “sluggish adoption of health ITsystems.” A study by Rand Corp adds to this by stating that rapidadoption of health information technology could save more than $81billion annually. This huge investment has opened up the market andcreated a wave of solutions providers offering the latest in emergingtechnologies. How do you determine which EHR solution is right foryour hospital? In this session hear the latest offerings in innovative EHRand learn how to choose the technology and ensure the automatedinfrastructure investment is delivering the highest possible value.Paula J MagnantiFounder Chief Healthcare Strategist, Board Advisor, Speaker,Visionary, Optometry, Physician Vendor relations expert3.15 Business Process Reengineering Developing,Implementing And Managing A Phase Out StrategyFor Ineffective Legacy Processes And PracticesTo become completely paperless, hospitals are devising long termstrategies to phase out labor intensive manual processes.Reengineering is used to improve quality, cost, and efficiency ofprocesses by phasing out manual business activities for greater accuracyand higher performance. Factors such as building and maintainingconsistent standards across departments, clients, and supplier networksare important components of seamless technology integration. Phasingout manual intensive activities can not only help realize substantialprocess improvements, but can also enhance operations and financialperformance. In this session, learn how you can take a leap forward toa paperless future!• Key considerations - time, cost, people• Re-engineering vs. eradication of process— improve it or lose it?• Reviewing the latest innovative technologies tools to streamline workprocessesMiranda K. PizingerHR Manager, Shared ServicesDartmouth- Hitchcock Medical Center4.00 PANEL DISCUSSION: Mapping the Future OfHospital Performance - Key Lessons LearnedIn this session thought leaders and industry professionals share theirviews as they map, project and forecast the future performance of thehealthcare industry. Hear the challenges, opportunities and predictionsfirst hand. Have an opportunity to share your thoughts, ask yourquestions and voice your opinion in this open floor session.Patricia BlackMBA, Outcome Manager, Patient Care ServicesThe Children’s Hospital of Philadelphia4.45 The Outside-In Approach – Shifting Focus fromOperational Excellence To A Customer CentricApproach To Performance ImprovementIn determining where to start improving, hospitals often focus oninternal business processes such as financial performance, supply chainoptimization, business process efficiency and information management.There is an alternative school of thought, which adopts the outside-inapproach, defining customer-driven priorities for improvement andinnovation and moves away from the ideas of operational excellencethat tend to focus on improving internal business activities. In thissession learn more about this approach and how you can deliver realvalue to “customers” by driving strategy from the outside-in.Marilyn ElledgeCustomer Experience Strategy Expert5.15 Chairperson’s Closing Remarks End of ConferenceDay One
  6. 6. Improving quality, service standardsand operational processesPowered byJuly 30 - 31, 2013Chicago, ILYES! Please Register Me For:K All Access K Conference Only K Workshop(s) K A K BName ___________________________________________________________ Job Title _________________________________________________Organization_____________________________________________________ Approving Manager________________________________________Address _____________________________________________ City_______________________________________State___________Zip________Phone________________________________________________ E-mail_______________________________________________________________K Please keep me informed via email about this and other related events.K Check enclosed for $_________ (Payable to IQPC) Charge my K AmEx K Visa K MasterCard K DiscoverCard #______________________________________Exp. Date___/___CVM Code______K I cannot attend, but please keep me informed of all future events.(Email this form to info@iqpc.com or fax to 646-378-6025)22494.001/SGPlease note multiple discounts cannot be combined.A $99 processing charge will be assessed to all registrations not accompanied by credit card payment at the time ofregistration.MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC* CT residents or people employed in the state of CT must add 6.35% sales tax.Team Discounts: For information on team discounts, please contact IQPC Customer Service at 1-800-882-8684. Only onediscount may be applied per registrant.Special Discounts Available: A limited number of discounts are available for the non-profit sector, governmentorganizations and academia. For more information, please contact customer service at 1-800-882-8684.Details for making payment via EFT or wire transfer:JPMorgan Chase - Penton Learning Systems LLC dba IQPC: 937332641ABA/Routing #: 021000021Reference: Please include the name of the attendee(s) and the event number: 22494.001Payment Policy: Payment is due in full at the time of registration and includes lunches and refreshment. Your registrationwill not be confirmed until payment is received and may be subject to cancellation.For IQPC’s Cancellation, Postponement and Substitution Policy, please visit www.iqpc.com/cancellationSpecial Dietary Needs: If you have a dietary restriction, please contact Customer Service at 1-800-882-8684 to discussyour specific needs.©2013 IQPC. All Rights Reserved. The format, design, content and arrangement of this brochure constitute a trademark ofIQPC. Unauthorized reproduction will be actionable under the Lanham Act and common law principles.*An end-user is a healthcare or hospital professional looking for solutions in their organizations.*A vendor is a provider of solutions or services that can be procured by the end-user to improve their operations.Save $600 Save $400 Save $200Register by Register by Register by Standard05/03/13 06/07/13 07/05/13 PricingAll Access $1,699 $1,799 $1,899 $1,999Main Conference Only $1,099 $1,199 $1,299 $1,399Workshops $549 eachEND USERPRICINGSave $600 Save $400 Save $200Register by Register by Register by Standard05/03/13 06/07/13 07/05/13 PricingAll Access $2,199 $2,299 $2,399 $2,499Main Conference Only $1,599 $1,699 $1,799 $1,899Workshops $549 eachVENDOR PRICINGAttend as a TeamSEND MORE, SAVE MORE!We’ve seen a better ROI on conferenceinvestment from those companies who sendlarge groups. It allows key stakeholders to bealigned and get straight to work upon returningto the office.We are happy to work with you to coordinateadditional private functions, meet and greets with technologyproviders and/or activities that would allow you to extract even morevalue from this event. Email us at info@iqpc.com for moreinformation on group rates.Group Discount Rates:• Book 3 and get 25% off the 3rd person• Book 4 and get 50% off the 4th person• Book 5 and get the 5th person to attend for free!www.pexhealthcare.com • 1-800-885-8684 • info@iqpc.com6Big Data IQwww.bigdatabusinessiq.comThe Big Data IQ is where executives leading thecharge in becoming a proactive data driven organization go foractionable strategies, training, networking, and professionaldevelopment. The industry’s most respected community of expert’shelp you debunk the hype, demystify the complexity and define BigData in the context of your industry and your role. It is the onlycross-industry, cross-functional, multi-media community platform forbusiness leaders responsible for collecting, managing, and analyzingvast amounts of data to make faster and better business decisions.About the Organizer5 EasyWays to Register1 Web: www.PEXHealthcare.com2 Call: 1-800-882-86843 Email: info@iqpc.com4 Fax: 1-646-378-60255 Mail: IQPC - 535 5th Avenue,8th Floor, New York,NY 10017Registeronline with codePEXHEALTH_WEBto save an extra$100 off!