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Hospitals & Communities Moving Forward with Patient- & Family-Centered Care

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  • 1. ann arbor marriott ypsilantiThis seminar provides three and a half days of comprehensive and practical sessions designedto help administrative leaders, board members, physicians, nurses and other staff, patients, andfamilies become effective agents for patient- and family-centered change in their organizations.Participants will gain the knowledge and skills to begin to transform health care within hospitals,ambulatory care settings, and community organizations to address the challenges andrecommendations discussed in the Institute of Medicine’s report, Crossing the Quality Chasm: A New Health System for the 21st Century and more recently, the National Priorities Partnership’s report, National Goals and Priorities: Aligning Our Efforts to Transform America’s Healthcare, and the U.S. government’s new health care initiative, the Partnership for Patients: Better Care, Lower Costs, a public-private partnership to help improve the quality, safety, and affordability of health care.
  • 2. Who Should Attend?We urge health systems, hospitals,and community practices to send aninterdisciplinary team of participantsthat includes administrative leaders, J oin us to create new partnerships and develop action plans for change and innovation.board members, physicians, nurses Seminar Learning Objectivesand other staff, as well as patient Upon completion of this seminar, participants will be better able to:and family advisors whose primary • Describe patient- and family-centered care and how it can be applied to adult and pediatricassociation with a health care inpatient care; primary care, medical home, and other ambulatory care; maternity care;organization is as consumers of newborn intensive care; mental health care; emergency care; and long-term care.services. Team members can include: • Examine examples of excellence and innovation in partnering with patients and families• Patient and Family Advisors to improve the experience of care and clinical outcomes. and Leaders • Explore patient- and family-centered approaches to address current priorities in health• Health Care Administrators care—specifically, reducing readmissions, decreasing infections and preventable errors, and Managers improving medication management, providing safe care transitions, improving cost efficiency, and enhancing workforce capacity.• Clinicians—Hospitalists and • Define the roles of senior executives in providing leadership for patient- and family- other Physicians, Nurses, Social centered change. Workers, Psychologists, and Developmental Specialists • Discuss how to integrate patient- and family-centered concepts in the education of health care professionals, quality improvement, risk management, patient safety, facility design,• Respiratory, Occupational, and HIPAA and other privacy regulations, evaluation, strategic planning, and the use of Physical Therapists information technology to facilitate partnerships with patients and families.• Hospital and Other Community • Identify strategies for developing and sustaining patient and family advisory councils Board Members or Trustees and other collaborative endeavors with patients and families.• Quality Management and Patient • Describe the skills necessary for facilitating and sustaining effective change in hospitals, Safety Personnel primary care and other ambulatory care settings, and health systems. • Discuss approaches to measure patient- and family-centered change.• Care Coordinators/ Discharge Planners • Develop action plans for patient- and family-centered change, individualized for each health system, hospital, or practice.• Directors of Residency and Training Programs/Medical What Makes This Seminar So Unique? Student Clerkships Participants will benefit from a wide range of resources including:• Organization Development • Faculty review of pre-seminar personal learning goals; Professionals • Three and a half days of intensive training, including a variety of plenary presentations,• Researchers and Evaluators as well as small group, interactive topical sessions, offering the opportunity to tailor the program to meet specific needs and interests;• Facility Planning Staff • Focused sessions for administrative and clinical leaders;Registration Fees • Individualized planning time with faculty;(Please see page 7) • Take-home resources for presentations, orientation, and in-service sessions; andThis is an intensive training seminar • Post-seminar support.which includes many working meals.The registration fee for this seminar Continuing Education Creditincludes continental breakfasts, three To be eligible for continuing education credit, participants must attend the program inlunches, Monday dinner/Wednesday its entirety, sign-in daily, and complete the online seminar evaluation. Please check theTailgate dinner at stadium, breaks per Institute’s registration website for updated information about continuing education credit.the agenda, and educational materials Physicians: Application for CME credit has been filed with the American Academy of Family(flashdrive with guidance resources). Physicians. Determination of credit is pending.The registration fee does not include Nurses: Approval is pending for this activity by the Maryland Nurses Association whichhotel accommodations. Please see is accredited as an approver of continuing education in nursing by the American Nurses’ Credentialing Center’s Commission on Accreditation.page 5 for hotel information. Social Workers: This program is pending approval from the National Association of Social Workers.2
  • 3. “This seminar shed light on how very little I really knew about what Seminar Topicspatient- and family-centered care meant. Now I KNOW!” • Patient- and Family-Centered —Seminar Participant, Atlanta 2012 Innovations • Executive Leadership forFaculty Transformative ChangeINSTITUTE FOR PATIENT- AND Gordy Harvieux, md, faapFAMILY-CENTERED CARE Medical Director, Health Care Home Program • Creating and Sustaining Patient and Essentia Health Children’s Services Family Advisory CouncilsBeverley H. JohnsonPresident and CEO Duluth, MN • Enhancing Patient Safety Through Sandy Hobbs, msn Partnerships with Patients and FamiliesMarie R. Abraham, maSenior Policy and Program Specialist Director, Network Partnerships and Outreach • Developing Patient and Family Georgia Health Sciences UniversityMarlene Fondrick, bsn, msn, rn Faculty Programs Medical CenterProgram Specialist Augusta, GA • Collaboration with Patients andJoanna Kaufman, rn, ms Chuck Hofius Families in Clinical Practice andInformation Specialist Chief Executive Officer Chronic Care ManagementMary Minniti, cphq Perham Health • Changing the View that Families areProgram and Resource Specialist Perham, MN Visitors—Supporting Family PresenceJulie G. Moretz, bs Wendy Jones, med, msw and Participation in Rounds and NurseDirector of Special Projects Director, Children and Youth with Special Health Change of Shift Report Care Needs Project National Center for Cultural Competence • Supporting Patients and Families inPatty Black, bsPatient Leader/Co-Chair, Patient Georgetown University Center for Child & Shared Decision-Making Advisory Council Human Development • Applying Patient- and Family-PeaceHealth Medical Group Washington, DC Centered Concepts in Emergency andEugene, OR Roslyn S. Marshall, rn, bsn, mhsa Intensive Care SettingsPaul Boucher, md, rfcp Nurse Manager, Neuroscience Center • HIPAA and Implications for Patient-Medical Director, CVICU, Foothills Hospital Georgia Health Sciences University Medical Center and Family-Centered PracticesClinical Associate Professor, University of Calgary Augusta, GA • Supporting Staff and Dealing withCalgary, Alberta, Canada Kelly Parent, bs Resistance to ChangeMaureen Connor, bsn, mph Patient- and Family-Centered Care Program • Enhancing Patient and Family AccessExecutive Director, Quality and Safety Coordinator and Family Leader to Information and Support Patient Care Services University of Michigan Health SystemNorth Shore Medical Center Ann Arbor, MI • Patient- and Family-CenteredSalem, MA Anna M. Roth, rn, ms, mph Approaches to Discharge andCherie A. Craft, med Chief Executive Officer Transition PlanningDirector of Smart from the Start Contra Costa Regional Medical Center and • Patient- and Family-CenteredCity of Boston, Mayor’s Office Health Centers Approaches in the Use of HealthBoston Centers for Youth and Families Martinez, CA Information TechnologyBoston, MA Judith L. Roudebush, rn, ne-bc • Patient- and Family-CenteredLiz Crocker, ba, med Former Director, Women and Children’s Services Providence Regional Medical Center Everett Primary Care, Medical Homes, andVice President, Board of Directors Everett, WA Ambulatory PracticesInstitute for Patient- and Family- Centered Care Hollis Guill Ryan • Developing Patient- and Family-LedEast Chester, Nova Scotia, Canada Family Leader and Program Coordinator Peer Support ProgramsNancy DiVenere, ba Patient and Family Centered Care Services • Enhancing Support for Mental HealthFounder/Past President University of Washington Medical CenterParent to Parent of Vermont/ Seattle, WA • Working with Families in Difficult Parent to Parent USA Jeff Schlaudecker, md SituationsEssex Junction, VT Assistant Professor of Family Medicine • Enhancing Cultural CompetenceKathy Dressman, rn, ms, nea-bc The University of Cincinnati • Designing Facilities to Support Patient-Senior Clinical Director Cincinnati, OH and Family-Centered CarePulmonary Business Unit Juliette Schlucter, bsCincinnati Children’s Hospital Medical Center Parent Advocate and Former Patient- and • Measurement of Patient- and Family-Cincinnati, OH Family-Centered Care Consultant Centered CareMaret Felzien, MA The Children’s Hospital of Philadelphia • Palliative and End of Life CareCommunity Member, Health Research Ocean City, NJ • Communication Skills for NegotiatingHigh Plains Research Network William E. Schwab, mdSterling, CO Change and Partnership Professor and Vice Chair, Department ofTerry Griffin, rnc, ms, nnp Family Medicine • Research and Patient- and Family-Neonatal Nurse Practitioner University of Wisconsin School of Medicine Centered CareSpecial Care Nursery and Public HealthSt. Alexius Medical Center Madison, WIHoffman Estates, IL 3
  • 4. Special Thanks… The University of Michigan to PFCC as a process to help drive cultural Health System (UMHS) transformation. For example, C.S. Mott Chil- is the academic health dren’s Hospital, Von Voigtlander Hospital, center for the University of Cardiovascular Center, and Comprehensive Michigan and has consistently been named Cancer Center have established PFCC Com- to the honor roll of “America’s Best Hospi- mittees and Patient Advisory Councils with tals.” Members of the U-M Faculty Group over 300 patients and family members serving Practice and clinical providers bring hope as advisors. UMHS has seen not only signifi- and healing to patients across the globe as cant improvement in its patient and family part of the health system mission of patient satisfaction but UMHS has seen enhanced care and service, research, and education. communication and partnerships among The Health System includes three hospital doctors, nurses, health care providers, and pa- facilities – University Hospital and the tients and families. They continue to develop Cardiovascular Center, C.S. Mott Children’s PFCC committees and advisory councils Hospital, and Von Voigtlander Women’s in adult critical care, psychiatry, emergency care (PFCC) as a significant element in Hospital – and dozens of outpatient health departments, and ambulatory care. meeting the strategic goal for Creating the centers and clinics. The U-M Medical School Ideal Patient Care Experience. PFCC has CVC Patient and Family Advisory Com- is one of the nation’s biomedical research been identified by health care practitioners, mittee Co-Chair Erik Morganroth believes powerhouses and achieves high rankings staff, and administrators at all levels of care at that improvement is already happening...“It’s for excellence in education and training of UMHS as a principle and a standard practice clear that the entire hierarchy of the hospital physicians and biomedical scientists. for planning, delivering, and evaluating believes in their hearts that results will be The University of Michigan Health System health care programs, services, facilities, and better, fewer mistakes will be made, and has recognized patient- and family-centered policies. Therefore, UMHS has committed patients and staff will be more satisfied.” Hospital Tours – University of Michigan Option 2: U-M C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital Health System The University of Michigan C.S. Tuesday, October 2, 2012 at 3pm Mott Children’s Hospital and Von Transportation Fee: $10 Voigtlander Women’s Hospital, a 348-bed, private-room facility, Option 1: U-M Cardiovascular Center (CVC) opened in December 2011. This A commitment to providing grand event was the culmination advanced cardiovascular of years of collaboration among care to patients throughout patients, families, staff, faculty, Southeast Michigan and and administration as they beyond led to the creation designed, operationalized, and of the U-M Cardiovascular moved into this state-of-the-art space. This new 12-story, 1.1 million Center. The facility square foot facility is located on the University of Michigan Health opened in 2007 and System campus with a convenient walkway connecting staff and unites the Health System’s families to the other UMHS health care facilities. cardiovascular services C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital which are ranked No. 12 in are opening their doors to seminar participants to experience this the nation by U.S. News and patient- and family-centered facility that exemplifies “The Michigan World Report for heart and Difference.” The tour will include visits to: heart surgery programs. The CVC offers nationally known programs in heart failure, heart • Inpatient rooms including pediatric general care, pediatric intensive transplant, stroke, congenital heart disease, valve surgery, implanted care, newborn intensive care, and women’s labor/birth rooms heart-assist devices, heart rhythm disorders, preventive care, and which are all complete with family sleep space, GetWellNetwork, vascular medicine and surgery. and mini-refrigerators; The CVC tour will include the Atrium Garden, Heart Healthy Cafe’, • Universal spaces including family center, chapel, family exercise Mardigian Wellness Resource Center, Cardiac Procedures Unit, room, and family lounge, complete with kitchenette and laundry Observation Unit, Donor Recognition, Outpatient Cardiovascular facilities; and Clinics, Pathology Labs and Non-Invasive Testing, Operating Rooms/ • Special amenities including Interventional Radiology, Cardiovascular ICU, Quiet Spiritual/ an indoor Michigan Football- Meditation Rooms, and Moderate Care Cardiovascular Unit. A bridge themed playground, Ronald connects the CVC to other cardiovascular inpatient units (Cardiac McDonald House within the Surgery Step-down Unit, Cardiology Step-down Unit, and Coronary hospital, and Wall of Hope/ ICU (CICU)) as well as services on the Hospital Campus. Life photo art displays.4
  • 5. Hotel Information Seminar ScheduleAnn Arbor Marriott Ypsilanti at Eagle Sunday, September 30Crest Resort1275 S. Huron Street • Ypsilanti, MI 4:00 pm – 7:00 pm734-487-2000 RegistrationThe newly renovated Ann Arbor Marriott Ypsilanti Monday, October 1at Eagle Crest is contemporary, edgy, and chic. 7:00 am – 8:15 amWith a resort-like feel and picturesquely situated at Registration/Continentalthe area’s highest elevation unique to Eagle Crest, Breakfastit is considered to be “The Resort of Southeast „„Patient/Family AdvisorsMichigan.” Enjoy spectacular panoramic views of The room rate is $119 per night for single/double Networking Breakfast (optional)the lake and Eagle Crest golf course, an 18-hole occupancy, U.S. funds. This rate does not includechampionship course, which has once again been taxes. Hotel reservations must be guaranteed by a 8:15 am – 5:15 pmawarded a‘4-Star’ rating by Golf Digest Magazine. major credit card. To cancel reservation, the hotel Educational Sessions includingSurrounded by nature’s best, the resort borders requires cancellations 24 hours prior to arrival. Working Lunchthe banks of Ford Lake and presents a park-like Check in is at 3 pm and check out is noon. „„Networking Dinner (included)setting — the perfect peaceful destination for this The special group rate will be in effect three days Tuesday, October 2intensive training seminar experience. before and after the seminar for those arriving early 7:00 am – 8:00 amThe hotel offers on-site dining in Bentley’s Ameri- or extending their stay to enjoy the area. For planning Continental Breakfastcan Grille Restaurant and The View Lounge. Other purposes, the seminar begins at 8:15 on Monday, „„Special Networking Breakfastsamenities include an indoor pool, whirlpool, and October 1 and extends through noon on Thursday, (optional)a state of the art workout facility as well as a scenic October 4. Participants should plan to arrive onwalking trail and on-site tennis courts. Sunday and leave Thursday afternoon to ensure 8:00 am – 2:45 pm adequate time for departure. We encourage early Educational Sessions includingHotel Reservations arrival on Sunday to pick up seminar materials from Working Lunch877-757-7133 / 800-228-9290 4-7 pm to avoid early Monday morning registration. 3:00 pmAnn Arbor Marriott Ypsilanti at Eagle Crest Resort Tours (optional)*is holding a limited number of rooms for seminar Transportation The Ann Arbor Marriott Hotel is located 12 miles „„U-M Cardiovascular Centerparticipants at a special group rate until Friday, from the Detroit Metropolitan Airport. Cab service „„U-M C.S. Mott Children’sSeptember 7, 2012. Rooms may sell out before is available but a recommended cab company is Hospital and Von Voigtlanderthis date so be sure to make reservations early. To Green Cabs—877-476-8294/www.migreencabs.com. Women’s Hospitalmake a reservation, call the Hotel at 877-757-7133 Fare is typically about $60 one way. The hotel does „„Dinner on your own*or 800-228-9290 and indicate that you are with not have dedicated airport transportation.“IPFCC-Hospitals and Communities Moving Wednesday, October 3Forward” (code: IPFIPFA) in order to receive the For local participants, or those driving to the hotel,special group rate. Hotel reservations can also be 7:00 am – 8:00 am on-site parking is complimentary at the Ann Arbormade online: www.ipfcc.org/seminar-hotel.html. Continental Breakfast Marriott Ypsilanti at Eagle Crest Resort. „„Topical Networking Breakfasts (optional) Explore Ypsilanti/Ann Arbor! 8:00 am – 5:30 pm Educational Sessions including Tailgate Outing at the “Big House” Networking Lunch 6:00 pm The Ypsilanti area offers several unique shopping opportunities, including Depot Town. This is a Tailgate Dinner Outing gloriously restored 19th century shopping and dining destination where great treasures can be U-M Football Stadium found—antiques, vintage clothing, and collectibles. And, only seven miles from Ann Arbor, you will be enamored with the charm and beauty of this delightful football town. Downtown Ann Arbor, also (load buses at 6 pm/return by known as the Main Street Area, is a haven for art and sculpture, museums, and boutiques inter- 8:30 pm) spersed with both elegant and casual restaurants. This pedestrian-friendly downtown also offers side- Thursday, October 4 walk dining, unique shops, numerous bookstores, and cultural opportunities. There are many sites to see in Ann Arbor, including the infamous Michigan Stadium—the “Big House.” The University of 7:00 am – 7:45 am Michigan stadium is the largest football stadium in America with a seating capacity of 109,901. Continental Breakfast While not routinely open to the public, seminar participants will delight in a special opportunity 8:00 am – Noon to tailgate at the “Big House” on Wednesday evening—price is included as part of the seminar Educational Sessions registration fee. * Not included in registration fee 5
  • 6. P i nwheel The Institute for Patient- and Family-Centered Care appreciates the support of our Pinwheel Sponsors for their commitment to advancing theSponsors understanding and practice of patient- and family-centered care. These recognized leaders continue to make a significant difference in promoting this philosophy of care, and thus serve as role models to us all.PINWHEEL PATRON Covenant Children’s Hospital San Jacinto Methodist Hospital Lubbock, TX Baytown, TXEssentia HealthDuluth, MN Dana-Farber Cancer Institute Seattle Cancer Care Alliance Boston, MA Seattle, WAPINWHEEL CHAMPION Dignity Health Seattle Children’sAkron Children’s Hospital San Francisco, CA Seattle, WAAkron, OH East Tennessee Children’s Hospital South Shore HospitalAnne Arundel Medical Center Knoxville, TN South Weymouth, MAAnnapolis, MD Emory Healthcare St. Francis Medical CenterBaptist Health South Florida Atlanta, GA Lynwood, CACoral Gables, FL Flagstaff Medical Center St. Louis Children’s HospitalBaptist Memorial Hospital for Women Flagstaff, AZ St. Louis, MOMemphis, TN Georgia Health Sciences Health System St. Luke’s Children’s HospitalBarnes-Jewish Hospital Augusta, GA Boise, IDSt. Louis, MO Hasbro Children’s Hospital/Rhode Stollery Children’s HospitalBaylor Health Care System Island Hospital Edmonton, Alberta, CanadaDallas, TX Providence, RI The Children’s Hospital of PhiladelphiaBrigham and Women’s Hospital Hennepin County Medical Center Philadelphia, PABoston, MA Minneapolis, MN Thunder Bay Regional HealthBronson Healthcare Group Holland Bloorview Kids Sciences CentreKalamazoo, MI Rehabilitation Hospital Thunder Bay, Ontario, CanadaChildren’s Cancer Hospital at The University Toronto, Ontario, Canada UAB Hospitalof Texas M.D. Anderson Cancer Center Hurley Medical Center Birmingham, ALHouston, TX Flint, MI UNC Health CareChildren’s Hospital Boston Joe DiMaggio Children’s Hospital at Memorial Chapel Hill, NCBoston, MA Hollywood, FL University of Arizona Health NetworkChildren’s Hospital Colorado Johns Hopkins Children’s Center Tucson, AZAurora, CO Baltimore, MD University of Louisville HospitalChildren’s Hospitals and Clinics of Minnesota Kaiser Permanente—San Diego Louisville, KYMinneapolis, MN San Diego, CA University of Michigan Health SystemChildren’s Hospital London Health Kingston General Hospital Ann Arbor, MISciences Centre Kingston, Ontario, Canada University of Minnesota MedicalLondon, Ontario, Canada Memorial Healthcare System Center, FairviewChildren’s Hospital of Michigan Hollywood, FL Minneapolis, MNDetroit, MI Methodist Le Bonheur Healthcare University of Rochester Medical CenterChildren’s Hospital of Pittsburgh of UPMC Memphis, TN Rochester, NYPittsburgh, PA Miami Children’s Hospital University of Wisconsin Hospital and ClinicsChildren’s Hospital at Providence Miami, FL Madison, WIAnchorage, AK Moffitt Cancer Center Vanderbilt University HospitalChildren’s Medical Center Tampa, FL Nashville, TNDallas, TX Monroe Carell Jr. Children’s Hospital Vidant HealthChildren’s Mercy Hospitals and Clinics at Vanderbilt Greenville, NCKansas City, MO Nashville, TN Women and Infants Hospital of Rhode IslandChildren’s National Medical Center National Partnerships for Women and Providence, RIWashington, DC Families/Campaign for Better CareChristiana Care Health System Washington, DC PINWHEEL SUPPORTERWilmington, DE Nationwide Children’s Hospital Kasian Architecture Interior Design Columbus, OH Vancouver, British Columbia, CanadaCincinnati Children’s Medical CenterCincinnati, OH Onslow Memorial Hospital KI Jacksonville, NC Green Bay, WIClear Lake Regional Medical CenterWebster, TX Poudre Valley Health System Poltronieri Tang & Associates Fort Collins, CO Swarthmore, PAColumbia St. Mary’sMilwaukee, WI Riley Hospital for Children at Indiana University Health * Commitments as of March 30, 2012 Indianapolis, IN The pinwheel symbolizes the Institute’s commitment to enhance partnerships among health care providers, patients of all ages, and their families in hospitals and community settings. The pinwheel represents interaction and synergy. When all parts of the pinwheel work well together, each part plays a vital role. This is our vision for patient- and family-centered systems of care.Become a Pinwheel Sponsor! Call 301-652-0281 for information, or go to www.ipfcc.org/about/pinwheel.html.
  • 7. ann arbor, Mi EASY Online Registration!!! October 1–4, 2012 Visit our website to register online: www.ipfcc.orgHospitals and Communities Moving Forward with Patient- and Family-Centered CareRegistration Information If online registration is not an option, please fax form to: 301-652-0186.Registration Fees – please check one. The seminar fee includes tuition, materials, and working meals.Early Bird—On or before August 1, 2012 After August 1, 2012 Special Tours (optional) Individuals.................................................... $1475 Individuals...................................................... $1515 Registration required—space is limited. Teams of 3 or more........ $1450 per person Teams of 3 or more.......... $1490 per person Tuesday, October 2; both offered at 3 pm – $10 Patient & Family Leaders...................... $875 Patient & Family Leaders........................ $915 Option 1: U-M Cardiovascular Center Pinwheel Sponsors................................... $1425 Pinwheel Sponsors..................................... $1465 Option 2: U-M C.S. Mott Children’s Hospital and Von VoigtlanderCancellation Policy ($50 cancellation fee before August 1; $20 participant substitution fee) Women’s HospitalAfter August 1, 2012.............$200 cancellation fee After August 22, 2012..................... No Refunds I have reviewed this cancellation policy. Hotel AccommodationsPlease call the Institute if registering after August 24, 2012 Teams of 3 or more, please list other The host hotel is the Ann Arbor Marriott team members (attach list of namesfor space availability. Seminar may sell out early. Ypsilanti at Eagle Crest Resort, 1275 S. Huron if more space is needed): Street, Ypsilanti, MI. For reservations, callTax Deductibility _______________________________________ 877-757-7133/800-228-9290 or make onlineExpenses for training, tuition, travel, lodging, and _______________________________________ reservations at www.ipfcc.org/seminar-hotel.meals to maintain or improve professional skills may html by September 7 to receive the special _______________________________________ group rate. Hotel may fill by this date.be TAX DEDUCTIBLE. Consult your tax advisor.Please complete a separate form for each participant; reproduce as necessary. Type or print clearly. Registrations cannot be confirmed unlessentire form is complete and full payment is received. You will receive a confirmation number once registered.Participant’s Full Name__________________________________________ Preferred Name (Nickname)___________________________________Degree(s)_________________________ Email (required)__________________________________________________________________________Organization________________________________________________________ City____________________________ State/Province________Position/Title_________________________________________________________________ Department________________________________Preferred Mailing Address Office Home (If hospital address, please include department, unit location, mail code, etc.)Complete Address_________________________________________________________________________________________________________City_______________________________________________________ State/Province________________ Zip/Mail Code___________________Daytime Phone______________________________________________ Fax_________________________________________________________Please indicate special needs: (dietary, audiovisual, mobility)________________________________________________________________________Major Area of Interest (please check one) Adult Inpatient Pediatric Inpatient Maternity Adult Critical Care NICU PICU Adult Primary Care Pediatric Primary Care Oncology Emergency Care Administration Mental Health Geriatrics Other______________________________________________________Continuing Education Credit – Please note if you will be pursuing continuing education credits for: Nurses Physicians Social Workers Other (General Attendance Certificates will be available upon request)Total Amount of Payment $_______________ U.S. Funds Registration is not complete until full payment is received.Choose payment type: Credit Card (Call the Institute to make a credit card payment) Check (Make check payable to: Institute for Patient- and Family-Centered Care) __________________________ Purchase Order No. (Please attach copy of PO) I understand that my registration gives permission to the Institute for Patient- and Family-Centered Care to use my name and contact information in seminar materials and to use my photograph(s)/video images on, including but not limited to, the Institute’s media pages and website, newsletter, and other Institute promotional materials. For further information, contact: Institute for Patient- and Family-Centered Care 6917 Arlington Road, Suite 309 • Bethesda, MD 20814 • Ph: 301-652-0281 • www.ipfcc.org
  • 8. INSTITUTE FOR PATIENT- AND FAMILY-CENTERED CARE return Service Requested 6917 Arlington Road, Suite 309 Bethesda, MD 20814October 1–4, 2012Ann Arbor Marriott Ypsilanti at Eagle CrestAnn Arbor, MIREGISTER NOW!F or more than a decade, there has been growing recognition of the enormous benefits patient- and family-centered care offers to health care organizations,clinicians, staff, patients, and families. As hospitals, ambulatory practices, and health “I began the seminar feeling somewhatsystems struggle with issues related to quality, safety, cost efficiency, HIPAA and other under-prepared,privacy regulations, workforce capacity, the use of information technology, and the need small, and unsureto renovate or build new facilities, they are recognizing that patient- and family-centeredapproaches and the perspectives of patients and families are critical to their efforts. of how I wouldThe Institute for Patient- and Family-Centered Care provides essential leadership for engage my staff,advancing the practice of patient- and family-centered care. Through the development colleagues, andand dissemination of materials, policy and research initiatives, training, technical organization withassistance, and on-site consultation, the Institute serves as a central resource forincreasing the understanding and skills necessary to build effective partnerships with patient- and family-patients and families. centered care. After the first session, I was so excited and having ah-ha! moments every time I blinked.” — Seminar ParticipantAnn Arbor Marriott Ypsilanti atEagle Crest Resort Atlanta, 2012

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