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Accountability Leadership for the Health Care Team



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  • 1. ACCOUNTABILITY LEADERSHIP FOR THE HEALTH CARE TEAM Offered by The Department of Psychiatry, Beth Israel Deaconess Medical Center In Association with The Levinson Institute Sunday, October 20 – Friday, October 25, 2013 at Doubletree Bedford Glen Hotel Bedford, Massachusetts Course Director and Creator Gerald A. Kraines, MD The health-care environment is becoming increasingly convoluted, confusing, and politically contentious, just as standards for quality and afford- able health care are being pulled apart (and attempted to be put together) from all sides. The traditional roles of physician-executives, other health-care executives, and business executives in the health-care field are increasingly blurred. Physician leaders do not always have the final say in decisions affecting clinical care. Non-physician health-care leaders often dictate clinical policy to physicians. Business managers now must understand how their budget decisions can have a profound impact on the physician-patient relationship. Simultaneously, multiple forces— changing economics, competition, public policy, regulation, and consumer dissatisfaction—are challenging the status quo. Accountability Leadership for the Health Care Team addresses all these issues and practice gaps. This intensive seminar offers sound con- cepts and proven applications that bring clear thinking to the management of health-care delivery systems. The five-day program investigates the various types of accountabilities and authorities found in roles throughout clinical institutions; it then presents straightforward leadership practices to meet those accountabilities. The seminar’s lectures explore—in-depth—effective leadership of individuals, teams, cross-functional processes, and whole organizations. Consultant-led small-group sessions complement the lectures and provide lively forums to apply the seminar’s principles to focused cases that participants present from their own organizations. In fact, the value of Accountability Leadership for the Health Care Team is enhanced expo- nentially when several colleagues from the same organization or hospital attend together and apply the seminar’s concepts and tools to common problems and dilemmas. The faculty for Accountability Leadership for the Health Care Team is made up of physician executives and other executives with significant leadership and consulting experience in the health-care field, as well as in other industries. Accountability Leadership for the Health Care Team is targeted to participants from all medical disciplines: medicine, nursing, social work, and psychology, as well as all health-care business disciplines: general management, finance, marketing, and information technology. In Accountability Leadership for the Health Care Team, participants from different disciplines learn to understand and master the tasks of working effectively together to deliver on their hospital or organization’s overall goals. The seminar’s lectures, large-group discussions, small- group discussions, and one-on-one coaching sessions provide science-based approaches to aligning structures and processes with strategy, align- ing people with work, and developing people to their full potential. Specifically, participants learn how to: • Master the tasks of working effectively together to deliver on their organization’s overall goals; • Encourage employee productivity and team-working to ensure the highest probability of success; • Effectively manage in different types of health-care systems (with varied accountabilities and authorities); • Effectively manage team-working practices in each type of health-care organization; • Achieve consensus in complex work environments with multiple, competing demands and requirements; • Enhance employee effectiveness through a systematic approach to coaching and mentoring; • Maximize the productivity of multi-level, cross-functional managerial units; and • Translate strategy into reality—and successfully implement it within an accountability framework. Accountability Leadership for the Health Care Team can be particularly valuable in departments, divisions, and group practices undergoing significant organizational change. The program can positively influence cultural and management transitions, help upgrade the quality of leader- ship and managerial practices, and provide a venue for the development of action plans. 44 AMA PRA Category 1 Credits™. Attendance is limited to only 49 registrants—please register early. HARVARD MEDICAL SCHOOL DEPARTMENT OF CONTINUING EDUCATION
  • 2. FACULTY Gerald A. Kraines, MD, is president and chief executive officer of The Levinson Institute and is on the faculty of Harvard Medical School. His groundbreaking work centers around building effective organizations and healthy work environments based on an in-depth understanding of human motivation and work systems. He has written extensively on diverse subjects including brain chemistry, mental health administration, stress in the workplace, the use of organization to improve mental health, and the role of hierarchy in creating highly adaptive and accountable work systems. His groundbreaking book, Accountability Leadership, was published by Career Press in 2001 and released in paperback in 2011. He is frequently featured and quoted in both print and electronic media about bringing both scientific knowledge and common sense back to the workplace. He regularly lectures on leadership development; managing organizational change; developing tough but fair work cultures; creating productive, accountable teams; and principles essential for achieving integrated, managerial leadership systems. Dr. Kraines received his medical degree from Case Western Reserve, and a psychiatric fellowship and postgraduate degree in community psychiatry from Harvard Medical School. He undertook several public health projects in Central America and the rural United States, spent two years in the Public Health Service, and five years as medical director of a mental health center. Dr. Kraines is a member of the American Psychiatric Association and is certified by the American Board of Psychiatry and Neurology. Prior to becoming president of The Levinson Institute, Dr. Kraines practiced clinical psychiatry for 15 years. Sara M. Bolton, MD, is clinical assistant professor of psychiatry, department of psychiatry, Harvard Medical School. She is also assessment director at Physicians Health Service, a Massachusetts Medical Society non-profit providing confidential consultation and support to physicians, residents, and medical stu- dents facing health concerns. Formerly, Dr. Bolton was medical director of the emergency and admissions service, psychiatrist-in-charge of the dissociative dis- orders inpatient unit, and assistant psychiatrist in intensive outpatient psychiatry service, all at McLean Hospital. In addition, Dr. Bolton has a private practice in psychopharmacology and psychotherapy. Her clinical areas of specialty are addressing decision points and crises in adult development, post-traumatic stress dis- order, dissociative disorders, and personality disorders. She supervises medical students, psychiatric residents, clinical nurse specialists, and attending psychia- trists. Dr. Bolton obtained her B.A. from Williams College with a major focusing on conflict analysis and approaches to conflict resolution. She received her M.D. from Harvard Medical School and completed her psychiatric residency training at McLean Hospital, with further postgraduate training in neuropsychiatry at McLean Hospital. Donald A. Davidoff, PhD, is chief of the department of neuropsychology and director of the Neuropsychology Fellowship Program at the McLean Hospital, Harvard Medical School. Dr. Davidoff is also an assistant professor in the department of psychiatry, Harvard Medical School and psychologist, McLean Hospital. He founded the Geriatric Neuropsychiatry Unit in 1993 and was its psychologist-in-charge for 15 years, retiring from that position to focus on research. His primary research interests include the diagnosis and management of patients with dementia, treatment-resistant affective disorders, optimal aging, nonverbal learning disabilities, and affective and motivational aspects of memory functioning. Dr. Davidoff has served as chairman of the Commissioner’s Task Force on Alzheimer’s Disease and on the State House Task Force on Elder Mental Health. He was a board member (for 12 years) and treasurer of the Alzheimer’s Association of Massachusetts. His private practice includes clinical and forensic work and organizational consulting. In addition, he has published papers in academic journals and lectured at a number of hospitals, universities, and national professional conferences. He has also lectured on decorative arts at various museums and at the Rhode Island School of Design and has curated an exhibition of decorative arts. Dr. Davidoff received a B.E. from City College of New York, an S.M. in mechanical engineering from Massachusetts Institute of Technology, and a Ph.D. in clinical psychology from City University of New York. Tim Havens, MD, has for more than two decades coached successful leaders to improve and optimize their effectiveness. In addition, he designs and presents leadership programs to managers and executives, and consults to business, government, educational and health-care organizations with particular expertise in managing personal and organizational change. Dr. Havens is senior vice president at The Levinson Institute; director of the program, Leadership for Physician Executives, at Harvard Medical School; psychoanalyst at the Boston Psychoanalytic Society and Institute; and a guest lecturer at the Kennedy School of Government at Harvard, as well as at other universities in the United States. He has written about effective organizational leadership and lectures extensively on leadership development, managing organizational change, executive coaching, medical leadership, and building effective management teams. Dr. Havens received his M.D. from Baylor College of Medicine, and after an internship in surgery, served as a medical officer in the United States Navy during the Vietnam War. He completed his psychiatric training at Harvard Medical School. Cynthia Kraines is chief operating officer and director of training programs at The Levinson Institute. She came to the Institute from the health-care industry, where she held key managerial positions, for more than 20 years, in both the private and public sectors. She has also worked in high-level roles in marketing, epidemiological research, and international training. Her most recent positions were directing clinical research and, later, international training for a biotech company whose vaccine eradicated the most prevalent form of childhood meningitis from the Western world. In this capacity, she has authored numer- ous professional articles and chapters in the medical literature. Ms. Kraines’s primary focus at the Institute has been to establish the culture, practices, and resources to help organizations ensure robust, accountable managerial and team-working leadership. She works with all levels of management to ensure a full understanding of how properly structured and managed work teams can ensure the efficient and creative implementation of strategic goals. Ranna I. Parekh, MD, MPH, is a child, adolescent, and adult psychiatrist practicing at the Massachusetts General Hospital and McLean Hospital. She is also a clinical instructor in the department of psychiatry at the Harvard Medical School. Her clinical interests include cross-cultural and international psychiatry, psychodynamic individual and couple’s therapy, and substance abuse. Dr. Parekh has traveled extensively and has practiced psychiatry in New Zealand and Australia. At Massachusetts General Hospital, she serves as the chairperson for the department of psychiatry’s diversity committee. In addition to medicine, Dr. Parekh has a strong background in negotiations having worked for six years as a director at Watershed Associates, a Washington, D.C.,- based negotiations consulting firm which serves Fortune 1000 clients. She specializes in collaborative negotiations; her clients in the past included NASA, Chevron, the United Negro College Fund, and Merck. Dr. Parekh is also involved in her Boston community. Dr. Parekh earned a B.A. in chemistry, a BSc. in biology with a co-major in black studies, and an M.D. degree from Wayne State University. Mark Vanelli, MD, is the chief medical officer of Adheris, a medical technology and education company that develops medication compliance programs for patients with chronic illnesses. He has previously worked as a management consultant at Braun Consulting and as a medical director at Tewksbury Hospital, where he sat on the hospital’s executive committee. Dr. Vanelli received his M.D. from Brown University and his psychiatric training at Harvard Medical School. In 1995, he concluded that his medical training did not adequately prepare him for the world of market-based medicine and he enrolled in the executive MBA program at Boston University, from which he graduated in 1997. Before receiving his medical degree, Dr. Vanelli worked overseas in the area of public health and provided consultation to international health-care organizations in communication and problem-solving skill development, to more complex implementation of adaptive, yet disciplined, cross-functional workflow processes. SPECIAL GUEST LECTURER Sanjiv Chopra, MD, MACP is Professor of Medicine and Faculty Dean for Continuing Medical Education at Harvard Medical School, and Senior Consultant in Hepatology at the Beth Israel Deaconess Medical Center, Boston. Dr. Chopra has more than 120 publications and has five books to his credit. Dr. Chopra is Editor-in-Chief of the Hepatology Section of UpToDate subscribed to by 850,000 physicians in 149 countries. Dr. Chopra has received a number of prestigious teaching awards and continues to be privileged to serve as the course director of numerous CME courses around the United States and several countries abroad.
  • 3. Sunday 6:15 P.M. Dinner 8:30 P.M. Orientation Gerald A. Kraines, MD 9:15 P.M. Small Group Discussion: Cases Monday 8:00 A.M. Leadership and Teams Gerald A. Kraines, MD Tim Havens, MD 10:00 A.M. Break 10:15 A.M. Accountability in Managerial Systems Gerald A. Kraines, MD 12:00 P.M. Lunch 1:00 P.M. Managerial Team-Working Engagement Gerald A. Kraines, MD 3:30 P.M. Authority in Health Care Gerald A. Kraines, MD 4:30 P.M. Break 4:45 P.M. Small Group Discussion: Cases 6:15 P.M. Dinner 8:00 P.M. Small Group Discussion: Cases Tuesday 8:00 A.M. Managerial Team-Working Alignment Cynsie Kraines 10:00 A.M. Break 10:15 A.M. Health-Care System Anatomy Gerald A. Kraines, MD 12:00 P.M. Lunch 1:00 P.M. Health-Care System Physiology Gerald A. Kraines, MD 4:30 P.M. Break 4:45 P.M. Small Group Discussion: Cases 6:15 P.M. Dinner 8:00 P.M. Small Group Discussion: Cases Wednesday 8:00 A.M. Assessing and Developing Talent Cynsie Kraines 10:00 A.M. Break 10:15 A.M. “Who’s Accountable for What?” Gerald A. Kraines, MD 12:00 P.M. Lunch 1:00 P.M. Small Group Discussion: Cases 2:30 P.M. Sessions with Preceptors 3:30 P.M. Sessions with Preceptors 4:30 P.M. Break 4:45 P.M. Small Group Discussion: Cases Thursday 8:00 A.M. Cross-Functional Tensions and Collaborative Negotiation Ranna Parekh, MD, MPH 11:00 A.M. Break 11:15 A.M. Leadership and Health Care Gerald A. Kraines, MD 12:00 P.M. Lunch 1:00 P.M. Small Group Discussion: Cases 2:30 P.M. Sessions with Preceptors 3:30 P.M. Sessions with Preceptors 4:30 P.M. Break 4:45 P.M. The Week in Review Gerald A. Kraines, MD 6:00 P.M. Sessions with Preceptors 7:30 P.M. Dinner 8:30 P.M. Review Session with Faculty Friday 8:00 A.M. Leadership by Example: The Ten Key Principles of all Great Leaders Sanjiv Chopra, MD, MACP 9:30 A.M. Break 9:40 A.M. Small Group Reports: Lessons Learned 11:00 A.M. Summary and Next Steps Gerald A. Kraines, MD Comments from Past Participants of Accountability Leadership for the Health Care Team “An excellent course for a clinician/administrator who has had no formal training on leadership and how organizations work.” “Excellent topics. Extremely relevant to any health-care organization.” “Very well organized with respect to lectures, speakers, and syllabus.” “The great strength of the course was the faculty and its expertise.” “Dr. Kraines was stimulating and motivating. He provided a wonderfully systematic and logical approach to the subject.” “Excellent didactics, with practical applications during the small groups.” “I am recommending it to all of my associates.” “Small group sessions are absolutely tops!” “With Accountability Leadership for the Health Care Team, now I have a terrific blueprint for building a more productive unit.” Participants also commented that the format and syllabus were especially well organized. Please Note: Program changes/substitutions may be made without notice. PROGRAM ACCOUNTABILITY LEADERSHIP FOR THE HEALTH CARE TEAM October 20 - 25, 2013 The Harvard Medical School is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The Harvard Medical School designates this live activity for a maximum of 44 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 4. TARGET AUDIENCE: The course is targeted to participants from all medical disciplines: medicine, nursing, social work, and psychology, as well as all health-care business disciplines. Physician managers, especially medical directors, have found the course especially useful. ACGME COMPETENCIES: This course is designed to meet one or more of the following Accreditation Council of Graduate Medical Education competen- cies: • Practice-based learning and improvement • Interpersonal and communication skills • Professionalism • Systems-based practice GENERAL INFORMATION: Registration by credit card (VISA or MasterCard) can be made at: www.cme.hms.harvard.edu/courses/accountability. Registration by check (draft on a United States bank), please make payable to Harvard Medical School and mail with registration form to Harvard Medical School–Department of Continuing Education, PO Box 417476, Boston, MA 02241-7476. Telephone or fax registration is not accepted. Registration with cash payment is not permitted. Upon receipt of your paid registration an e-mail confirmation from the HMS-DCE office will be sent to you. Be sure to include an e-mail address that you check frequently. Your e-mail address is used for critical information including registration confirmation, evaluation and the course cer- tificate. INQUIRIES: By phone 617-384-8600, Monday-Friday, 10 AM to 4 PM (EST) or by e-mail at: hms-cme@hms.harvard.edu. ONLINE INFORMATION: To register or view activity information online, visit: www.cme.hms.harvard.edu/courses/accountability. To ensure proper reg- istration, please add the first three characters of the source code found at the bottom of this registration form. DISCLOSURE POLICY: Harvard Medical School (HMS) adheres to all ACCME Essential Areas, Standards, and Policies. It is HMS's policy that those who have influenced the content of a CME activity (e.g., planners, faculty, authors, reviewers and others) disclose all relevant financial relationships with commercial entities so that HMS may identify and resolve any conflicts of interest prior to the activity. These disclosures will be provided in the activity materials along with disclosure of any commercial support received for the activity. Additionally, faculty members have been instructed to disclose any limitations of data and unla- beled or investigational uses of products during their presentations. REFUND POLICY: A handling fee of $325 is deducted for cancellation. Refund requests must be received by postal mail, e-mail or fax one week prior to this activity. No refunds will be made thereafter. TIME: The seminar begins with dinner Sunday evening and ends at 11:30 AM on Friday. Participants are expected to take part in the entire week’s experience, leaving little room for social activities. COST: The fee for the 2013 seminar is $4,500. Group Rate 3+ (per person) $4,050. This all-inclusive fee covers the cost of instruction and materials, a single- room reservation for the duration of the seminar, meals and socials with the group, and all gratuities for food and hotel services. A $325 deposit must accompa- ny each application. The remaining fee must be received by Harvard Medical School-Department of Continuing Education no later than one week prior to the seminar. Because of the detailed preparations that have to be made, the $325 deposit is not refundable. COURSE LOCATION: All sessions for this course will be held at the Doubletree Bedford Glen Hotel, 44 Middlesex Turnpike, Bedford, MA 01730, (781) 275-5500. The hotel is a 40-minute limousine or taxi ride from Boston’s Logan Airport. Room reservations are made automatically when places in the seminar are reserved; hotel and meal charges are included in the seminar fee. ACCOMMODATIONS/TRAVEL: Please do not purchase non-refundable airline ticket(s) until you have received an e-mail from our office confirming your paid registration. For airline reservations contact the HMS Travel Desk toll free 1-877-4-HARVMD (1-877-442-7863) Monday - Friday 9 AM - 8 PM (EST). From outside the U.S., Canada and Virgin Islands, please call 617-559-3764. ¢---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- October 20-25, 2013 Accountability Leadership for the Health Care Team Fee: $4,500 (USD) Group Rate: 3+ (per person)$4,050 (USD) Course #3314363 PLEASE NOTE: Information provided on this form will be used in the compilation of participant profiles. Please print clearly or type. Print Name Clearly - All Fields Required Full name: ______________________________________________________________ Nickname (for name tag): ___________________________________ Title/position: _________________________________________________________ Daytime phone: _________________________________________ Organization: ___________________________________________________________ Fax: ____________________________________________________ Organization address: _____________________________________________________ Please note: Your e-mail address is used for critical information about the course including: registration confirmation, evaluation and certificate. Please be sure to include an e-mail address you check daily or frequently. E-mail:__________________________________________________ t Please check if you wish to be excluded from receiving e-mail notices of future Harvard Medical School-Department of Continuing Education programs. City: ____________________________ State: __________ Zip: ____________ Country: __________________ Age: _______ Gender: t Male t Female Description of organization: ______________________________________________________________________________________________________ Description of your accountabilities: ___________________________________________________________________________________________________ Previous position with present or past organization: _______________________________________________________________________________________ Profession _______________________________________________________________ Degree __________________________________________________ Primary Specialty (Physicians Only)____________________________________________________________________________ Board certified t Y t N Professional School Attended (Physicians Only) t Harvard Medical School t U.S. Medical School t International Year of Graduation _____________________ A $325 deposit must accompany this application Online registrants--add the first three characters of the source code here   Source Code: A B C X Z Z Z