Accountability Leadership for the Health Care Team
HARVARD MEDICAL SCHOOL DEPARTMENT OF CONTINUING EDUCATION ACCOUNTABILITY LEADERSHIP FOR THE HEALTH CARE TEAM Offered by The Department of Psychiatry, Beth Israel Deaconess Medical Center In Association with The Levinson Institute October 28 - November 2, 2012 at Doubletree Bedford Glen Hotel Bedford, Massachusetts Course Director and Creator Gerald A. Kraines, MDFor 28 years, Leadership for Physician Executives has shown physician executives from around the world how to lead effectively. NowAccountability Leadership for the Health Care Team will guide the entire health-care team to deliver on its strategic mission—accountably!The health-care environment is becoming increasingly convoluted, confusing, and politically contentious, just as standards for quality and afford-able health care are being pulled apart (and attempted to be put together) from all sides. The traditional roles of physician-executives, otherhealth-care executives, and business executives in the health-care field are increasingly blurred. Physician leaders do not always have the finalsay in decisions affecting clinical care. Non-physician health-care leaders often dictate clinical policy to physicians. Business managers nowmust understand how their budget decisions can have a profound impact on the physician-patient relationship. Simultaneously, multiple forces—changing economics, competition, public policy, regulation, and consumer dissatisfaction—are challenging the status quo.Accountability Leadership for the Health Care Team addresses all these issues and practice gaps. This intensive seminar offers sound con-cepts and proven applications that bring clear thinking to the management of health-care delivery systems. The five-day program investigates thevarious types of accountabilities and authorities found in roles throughout clinical institutions; it then presents straightforward leadership practicesto meet those accountabilities. The seminar’s lectures explore—in-depth—effective leadership of individuals, teams, cross-functional processes,and whole organizations.Consultant-led small-group sessions complement the lectures and provide lively forums to apply the seminar’s principles to focused cases thatparticipants present from their own organizations. In fact, the value of Accountability Leadership for the Health Care Team is enhanced expo-nentially when several colleagues from the same organization or hospital attend together and apply the seminar’s concepts and tools to commonproblems and dilemmas.The faculty for Accountability Leadership for the Health Care Team is made up of physician executives and other health-care executives withsignificant leadership and consulting experience in the health-care field, as well as in other industries. Accountability Leadership for the HealthCare Team is targeted to participants from all medical disciplines: medicine, nursing, social work, and psychology, as well as all health-carebusiness disciplines: general management, finance, marketing, and information technology.In Accountability Leadership for the Health Care Team, participants from different disciplines learn to understand and master the tasks ofworking effectively together to deliver on their hospital or organization’s overall goals. The seminar’s lectures, large-group discussions, small-group discussions, and one-on-one coaching sessions provide science-based approaches to aligning structures and processes with strategy, align-ing people with work, and developing people to their full potential.Specifically, participants learn how to: • Master the tasks of working effectively together to deliver on their organization’s overall goals; • Set context and encourage employee productivity and team-working to ensure the highest probability of success; • Effectively manage in different types of health-care systems (with varied accountabilities and authorities); • Effectively manage team-working practices in each type of health-care organization; • Achieve consensus in complex work environments with multiple, competing demands and requirements; • Enhance employee effectiveness through a systematic approach to coaching and mentoring; • Maximize the productivity of multi-level, cross-functional managerial units; and • Translate strategy into reality—and successfully implement it within an accountability framework.Accountability Leadership for the Health Care Team can be particularly valuable in departments, divisions, and group practices undergoingsignificant organizational change. The program can positively influence cultural and management transitions, help upgrade the quality of leader-ship and managerial practices, and provide a venue for the development of action plans. 45.75 AMA PRA Category 1 Credits™. Attendance is limited to only 49 registrants—please register early.
FACULTYGerald A. Kraines, MD, is president and chief executive officer of The Levinson Institute and is on the faculty of Harvard Medical School. His groundbreakingwork centers around building effective organizations and healthy work environments based on an in-depth understanding of human motivation and worksystems. He has written extensively on diverse subjects including brain chemistry, mental health administration, stress in the workplace, the use of organizationto improve mental health, and the role of hierarchy in creating highly adaptive and accountable work systems. His groundbreaking book, AccountabilityLeadership, was published by Career Press in August 2001. He is frequently featured and quoted in both print and electronic media about bringing both scientif-ic knowledge and common sense back to the workplace. He regularly lectures on leadership development; managing organizational change; developing tough butfair work cultures; creating productive, accountable teams; and principles essential for achieving integrated, managerial leadership systems. Dr. Kraines receivedhis medical degree from Case Western Reserve, and a psychiatric fellowship and postgraduate degree in community psychiatry from Harvard Medical School.He undertook several public health projects in Central America and the rural United States, spent two years in the Public Health Service, and five years as med-ical director of a mental health center. Dr. Kraines is a member of the American Psychiatric Association and is certified by the American Board of Psychiatry andNeurology. Prior to becoming president of The Levinson Institute, Dr. Kraines practiced clinical psychiatry for 15 years.Sara M. Bolton, MD, is clinical assistant professor of psychiatry, department of psychiatry, Harvard Medical School. She is also assessment director atPhysicians Health Service, a Massachusetts Medical Society non-profit providing confidential consultation and support to physicians, residents, and medical stu-dents facing health concerns. Formerly, Dr. Bolton was medical director of the emergency and admissions service, psychiatrist-in-charge of the dissociative dis-orders inpatient unit, and assistant psychiatrist in intensive outpatient psychiatry service, all at McLean Hospital. In addition, Dr. Bolton has a private practice inpsychopharmacology and psychotherapy. Her clinical areas of specialty are addressing decision points and crises in adult development, post-traumatic stress dis-order, dissociative disorders, and personality disorders. She supervises medical students, psychiatric residents, clinical nurse specialists, and attending psychia-trists. Dr. Bolton obtained her B.A. from Williams College with a major focusing on conflict analysis and approaches to conflict resolution. She received herM.D. from Harvard Medical School and completed her psychiatric residency training at McLean Hospital, with further postgraduate training in neuropsychiatryat McLean Hospital.Donald A. Davidoff, PhD, is chief of the department of neuropsychology and director of the Neuropsychology Fellowship Program at the McLeanHospital, Harvard Medical School. Dr. Davidoff is also an assistant professor in the department of psychiatry, Harvard Medical School and psychologist,McLean Hospital. He founded the Geriatric Neuropsychiatry Unit in 1993 and was its psychologist-in-charge for 15 years, retiring from that position to focuson research. His primary research interests include the diagnosis and management of patients with dementia, treatment-resistant affective disorders, optimalaging, nonverbal learning disabilities, and affective and motivational aspects of memory functioning. Dr. Davidoff has served as chairman of the Commissioner’sTask Force on Alzheimer’s Disease and on the State House Task Force on Elder Mental Health. He was a board member (for 12 years) and treasurer of theAlzheimer’s Association of Massachusetts. His private practice includes clinical and forensic work and organizational consulting. In addition, he has publishedpapers in academic journals and lectured at a number of hospitals, universities, and national professional conferences. He has also lectured on decorative artsat various museums and at the Rhode Island School of Design and has curated an exhibition of decorative arts. Dr. Davidoff received a B.E. from City College ofNew York, an S.M. in mechanical engineering from Massachusetts Institute of Technology, and a Ph.D. in clinical psychology from City University of NewYork.Tim Havens, MD, has for more than two decades coached successful leaders to improve and optimize their effectiveness. In addition, he designs and presentsleadership programs to managers and executives, and consults to business, government, educational and health-care organizations with particular expertise inmanaging personal and organizational change. Dr. Havens is senior vice president at The Levinson Institute; director of the program, Leadership forPhysician Executives, at Harvard Medical School; psychoanalyst at the Boston Psychoanalytic Society and Institute; and a guest lecturer at the Kennedy Schoolof Government at Harvard, as well as at other universities in the United States. He has written about effective organizational leadership and lectures extensivelyon leadership development, managing organizational change, executive coaching, medical leadership, and building effective management teams. Dr. Havensreceived his M.D. from Baylor College of Medicine, and after an internship in surgery, served as a medical officer in the United States Navy during the VietnamWar. He completed his psychiatric training at Harvard Medical School.Cynthia Kraines is chief operating officer and director of training programs at The Levinson Institute. She came to the Institute from the health-careindustry, where she held key managerial positions, for more than 20 years, in both the private and public sectors. She has also worked in high-level roles inmarketing, epidemiological research, and international training. Her most recent positions were directing clinical research and, later, international training fora biotech company whose vaccine eradicated the most prevalent form of childhood meningitis from the Western world. In this capacity, she has authored numer-ous professional articles and chapters in the medical literature. Ms. Kraines’s primary focus at the Institute has been to establish the culture,practices, and resources to help organizations ensure robust, accountable managerial and team-working leadership. She works with all levels of management toensure a full understanding of how properly structured and managed work teams can ensure the efficient and creative implementation of strategic goals.Ranna I. Parekh, MD, MPH, is a child, adolescent, and adult psychiatrist practicing at the Massachusetts General Hospital and McLean Hospital. She is alsoa clinical instructor in the department of psychiatry at the Harvard Medical School. Her clinical interests include cross-cultural and international psychiatry,psychodynamic individual and couple’s therapy, and substance abuse. Dr. Parekh has traveled extensively and has practiced psychiatry in New Zealand andAustralia. At Massachusetts General Hospital, she serves as the chairperson for the department of psychiatry’s diversity committee. In addition to medicine,Dr. Parekh has a strong background in negotiations having worked for six years as a director at Watershed Associates, a Washington, D.C.,- based negotiationsconsulting firm which serves Fortune 1000 clients. She specializes in collaborative negotiations; her clients in the past included NASA, Chevron, the UnitedNegro College Fund, and Merck. Dr. Parekh is also involved in her Boston community. Dr. Parekh earned a B.A. in chemistry, a BSc. in biology with a co-majorin black studies, and an M.D. degree from Wayne State University.Mark Vanelli, MD, is the chief medical officer of Adheris, a medical technology and education company that develops medication compliance programs forpatients with chronic illnesses. He has previously worked as a management consultant at Braun Consulting and as a medical director at Tewksbury Hospital,where he sat on the hospital’s executive committee. Dr. Vanelli received his M.D. from Brown University and his psychiatric training at Harvard MedicalSchool. In 1995, he concluded that his medical training did not adequately prepare him for the world of market-based medicine and he enrolled in the executiveMBA program at Boston University, from which he graduated in 1997. Before receiving his medical degree, Dr. Vanelli worked overseas in the area of publichealth and provided consultation to international health-care organizations in communication and problem-solving skill development, to more compleximplementation of adaptive, yet disciplined, cross-functional workflow processes. SPECIAL GUEST LECTURERSanjiv Chopra, MD, is professor of medicine and faculty dean for continuing medical education at Harvard Medical School, and senior consultant inhepatology at the Beth Israel Deaconess Medical Center, Boston. Dr. Chopra has more than 100 publications and has four books to his credit. He is co-editor-in-chief of UpToDate in Gastroenterology and Hepatology, an outstanding and innovative clinical reference on CD-ROM. Dr. Chopra has received anumber of prestigious teaching awards and continues to be privileged to serve as the course director of numerous CME courses around the United States andseveral countries abroad.
PROGRAM ACCOUNTABILITY LEADERSHIP FOR THE HEALTH CARE TEAM October 28 - November 2, 2012 Sunday Thursday 7:00 A.M. Breakfast 7:00 P.M. Dinner 8:00 A.M. Cross-Functional Tensions and 8:30 P.M. Orientation Collaborative Negotiation Gerald A. Kraines, MD Ranna Parekh, MD, MPH 9:15 P.M. Small Group Discussion: Cases 11:00 A.M. Leadership and Health Care10:00 P.M. Social Gerald A. Kraines, MD Monday 12:00 P.M. Lunch 1:00 P.M. Small Group Discussion: Cases 7:00 A.M. Breakfast 2:30 P.M. Sessions with Preceptors 8:00 A.M. Leadership and Teams 3:30 P.M. Sessions with Preceptors Gerald A. Kraines, MD 4:30 P.M. The Week in Review Tim Havens, MD Gerald A. Kraines, MD10:00 A.M. Accountability in Managerial Systems 6:00 P.M. Sessions with Preceptors Gerald A. Kraines, MD 7:30 P.M. Dinner12:00 P.M. Lunch 1:00 P.M. Managerial Team-Working Engagement Friday Gerald A. Kraines, MD 3:30 P.M. Authority in Health Care 7:00 A.M. Breakfast Gerald A. Kraines, MD 7:45 A.M. Small Group Discussion: Cases 4:30 P.M. Small Group Discussion: Cases 10:00 A.M. Small Group Reports: Lessons Learned 6:00 P.M. Dinner 10:45 A.M. Summary and Next Steps 8:00 P.M. Leadership for the 21st Century: The 10 Tenets Gerald A. Kraines, MD of Leadership 11:30 A.M. Farewell Sanjiv Chopra, MD Comments from Past Participants of Accountability Leadership for the 9:30 P.M. Social Health Care Team Tuesday “An excellent course for a clinician/administrator who has had no formal 7:00 A.M. Breakfast training on leadership and how organizations work.” 8:00 A.M. Managerial Team-Working Alignment Cynsie Kraines “Excellent topics. Extremely relevant to any health-care organization.”10:00 A.M. Health-Care System Anatomy Gerald A. Kraines, MD “Very well organized with respect to lectures, speakers, and syllabus.”12:00 P.M. Lunch 1:00 P.M. Health-Care System Physiology “The great strength of the course was the faculty and its expertise.” Gerald A. Kraines, MD “Dr. Kraines was stimulating and motivating. He provided a wonderfully 4:30 P.M. Small Group Discussion: Cases systematic and logical approach to the subject.” 6:00 P.M. Dinner 8:00 P.M. Small Group Discussion: Cases “Excellent didactics, with practical applications during the small groups.” Wednesday 7:00 A.M. Breakfast “I am recommending it to all of my associates.” 8:00 A.M. Assessing and Developing Talent “Small group sessions are absolutely tops!” Cynsie Kraines10:00 A.M. “Who’s Accountable for What?” “With Accountability Leadership for the Health Care Team, now I Gerald A. Kraines, MD have a terrific blueprint for building a more productive unit.”12:00 P.M. Lunch 1:00 P.M. Small Group Discussion: Cases Participants also commented that the format and syllabus were especially 2:30 P.M. Sessions with Preceptors well organized. 3:30 P.M. Sessions with Preceptors 4:30 P.M. Small Group Discussion: Cases 6:00 P.M. Free Time Please Note: Program changes/substitutions may be made without notice.The Harvard Medical School is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education forphysicians. The Harvard Medical School designates this live activity for a maximum of 45.75 AMA PRA Category 1 Credits™. Physicians should claimonly the credit commensurate with the extent of their participation in the activity.
TARGET AUDIENCE: The course is targeted to participants from all medical disciplines: medicine, nursing, social work, and psychology, as well as allhealth-care business disciplines. Physician managers, especially medical directors. In the course’s inaugural session (held in November 2010), participants camefrom five states, as well as from Canada, Argentina, Lebanon, the United Kingdom, and Venezuela. In the course’s second session (held October 30–November4, 2011), participants came from 10 states, as well as from Canada, Belgium, Lebanon, and Nigeria.ACGME COMPETENCIES: • Practice-based learning and improvement • Interpersonal and communication skills • Professionalism • Systems-based practiceGENERAL INFORMATION: Registration by credit card (VISA or MasterCard) can be made at: www.cme.hms.harvard.edu/courses/accountability.Registration by check (draft on a United States bank), please make payable to Harvard Medical School and mail with registration form to Harvard MedicalSchool–Department of Continuing Education, PO Box 417476, Boston, MA 02241-7476. Telephone or fax registration is not accepted. Registration withcash payment is not permitted. Upon receipt of your paid registration an e-mail confirmation from the HMS-DCE office will be sent to you. Be sure to include ane-mail address that you check frequently. Your e-mail address is used for critical information including registration confirmation, evaluation and the course cer-tificate.INQUIRIES: By phone 617-384-8600, Monday-Friday, 10 AM to 4 PM (EST) or by e-mail at: firstname.lastname@example.org.ONLINE INFORMATION: To register or view activity information online, visit: www.cme.hms.harvard.edu/courses/accountability. To ensure proper reg-istration, please add the first three characters of the source code found at the bottom of this registration form.DISCLOSURE POLICY: Harvard Medical School (HMS) adheres to all ACCME Essential Areas, Standards, and Policies. It is HMSs policy that those whohave influenced the content of a CME activity (e.g., planners, faculty, authors, reviewers and others) disclose all relevant financial relationships with commercialentities so that HMS may identify and resolve any conflicts of interest prior to the activity. These disclosures will be provided in the activity materials along withdisclosure of any commercial support received for the activity. Additionally, faculty members have been instructed to disclose any limitations of data and unla-beled or investigational uses of products during their presentations.REFUND POLICY: A handling fee of $325 is deducted for cancellation. Refund requests must be received by postal mail, e-mail or fax one week prior to thisactivity. No refunds will be made thereafter.TIME: The seminar begins with dinner Sunday evening and ends at 11:30 AM on Friday. Participants are expected to take part in the entire week’s experience,leaving little room for social activities.COST: The fee for the 2012 seminar is $4,500. Group Rate 3+ (per person) $4,050. This all-inclusive fee covers the cost of instruction and materials, a single-room reservation for the duration of the seminar, meals and socials with the group, and all gratuities for food and hotel services. A $325 deposit must accompa-ny each application. The remaining fee must be received by Harvard Medical School-Department of Continuing Education no later than one week prior to theseminar. Because of the detailed preparations that have to be made, the $325 deposit is not refundable.COURSE LOCATION: All sessions for this course will be held at the Doubletree Bedford Glen Hotel, 44 Middlesex Turnpike, Bedford, MA 01730, (781)275-5500. The hotel is a 40-minute limousine or taxi ride from Boston’s Logan Airport. Room reservations are made automatically when places in the seminarare reserved; hotel and meal charges are included in the seminar fee.ACCOMMODATIONS/TRAVEL: Please do not purchase non-refundable airline ticket(s) until you have received an e-mail from our office confirming yourpaid registration. For airline reservations contact the HMS Travel Desk toll free 1-877-4-HARVMD (1-877-442-7863) Monday - Friday 9 AM - 8 PM (EST).¢----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------From outside the U.S., Canada and Virgin Islands, please call 617-559-3764.October 28-November 2, 2012 Accountability Leadership for the Health Care Team Fee: $4,500 (USD) Group Rate: 3+ (per person) $4,050 (USD) Course #3214363 PLEASE NOTE: Information provided on this form will be used in the compilation of participant profiles. Please print clearly or type.Print Name Clearly - All Fields RequiredFull name: ______________________________________________________________ Nickname (for name tag): ___________________________________ Title/position: ____________________________________________________ _____ Daytime phone: _________________________________________ Organization: ___________________________________________________________ Fax: ____________________________________________________Organization address: _____________________________________________________ Please note: Your e-mail address is used for critical information about the course including: registration confirmation, evaluation and certificate. Please be sure to include an e-mail address you check daily or frequently. E-mail:__________________________________________________ t Please check if you wish to be excluded from receiving e-mail notices of future Harvard Medical School-Department of Continuing Education programs.City: ____________________________ State: __________ Zip: ____________ Country: __________________ Age: _______ Gender: t Male t FemaleDescription of organization: ______________________________________________________________________________________________________Description of your accountabilities: ___________________________________________________________________________________________________Previous position with present or past organization: _______________________________________________________________________________________Profession _______________________________________________________________ Degree __________________________________________________Primary Specialty (Physicians Only)____________________________________________________________________________ Board certified t Y t NProfessional School Attended (Physicians Only) t Harvard Medical School t U.S. Medical School t International Year of Graduation _____________________ A $325 deposit must accompany this application Online registrants--add the first three characters of the source code here Source Code: W E B