A fork in the road…
Ohio MGMA State Conference
August 23, 2013
Crowne Plaza Columbus North
A fork in the road…
Ohio MGMA State Conference
August 23, 2013
7:15am – 8:15am Attendee Check-In/Registration and Networking Breakfast
7:15am – 3:00pm Exhibits Open
8:00am – 8:15am Welcome and Program Introductions
– Steve Davies, MS, MBA
8:15am – 9:30am Easier Said Than Done: Leading People During Times of Change
– Chris Clarke-Epstein, CSP
Here’s the deal. There’s change—there’s lots of change. Everyone expects you, the leader, to be positive enough for the whole team. Change is easy for you,
right? You are the leader after all—how in charge of things do you feel these days? Change affects a leader twice—first as you work though all the issues for
yourself, and second, as you do your job helping others through change. During this interactive session, you’ll have the opportunity to think about the way
change places demands on leaders. You’ll discover your most common reaction to change, how effective your reaction is, and how your reaction influences
the behaviors of others in your organization. We’ll identify and explore key skills that will help you develop into a focused leader as you face what’s next in
9:30am – 10:30am Accountable Care Organizations: Getting Ready For ACO Participation
– John P. Schmitt, Ph.D.
In 2010 there were 10 ACOs in the nation, in January of 2013 there were 428 in 49 states-a 40 fold increase in three years. Currently about 12% of the nation’s
insured population are participating in ACOs. Further, both government and commercial payers report plans to surge forward in the next three to five years
to get the remainder of their insureds into ACO-like arrangements. This session explains how ACOs work and how medical groups can assess their readiness
to participate in them. It will also provide insight into how Health Insurance (Marketplace) Exchanges will impact medical practices and what medical
practices should expect from payers participating in the Exchanges.
10:30am – 11:00am Networking Break with Exhibitors
11:00am – 12:00pm Accountable Care Contracting: Negotiation Priorities And Strategies
– John P. Schmitt, Ph.D.
Accountable care organization (ACO) contracts are very different from traditional fee-for service contracts. Few medical practices have experience with risk
sharing arrangements, data reporting requirements and contractual terms inherent in ACO contracts. Successful ACO contracting will hinge on the ability of
medical groups to improve payer trust levels and align payer-provider operational goals. This interactive session will introduce a contracting methodology
reported in the February 2013 issue of MGMA’s Connexion journal. Attendees will learn to use a new tool described in the article, the “accountable care
contracting matrix”, to determine ACO contracting priorities and negotiation strategies.
12:00pm – 12:45pm Ohio MGMA Business Meeting and Ohio Legislative Updates
– Ohio MGMA Board of Directors and Officers
12:45pm – 1:30pm Networking Luncheon
ACMPE Update Breakout Luncheon
– Michael O’Connell, MHA, FACHE, FACMPE
1:30pm – 2:30pm Measuring the Patient Experience
– Patty Riskind, Press Ganey Associates Inc.
The Clinician & Group CAHPS survey requirement is right around the corner. Is your medical practice prepared? CMS has already initiated the ACO CAHPS
survey, NCQA has its Patient-Centered Medical Home CAHPS version, and the American Board of Medical Specialties will soon include CGCAHPS as part
of Maintenance of Certification. What’s next? When will public reporting of patient experience become a reality for doctors? Get the latest update on
measuring patient satisfaction using CGCAHPS and find out how to be prepared.
2:30pm – 3:00pm Networking Break with Exhibitors
3:00pm – 3:10pm Door Prize Giveaways in General Session Room
3:10pm – 4:10pm Improving Practice Profitability – Getting Ready for Alternative Payments
– Owen J. Dahl, MBA, FACHE, LSSMBB
In this session we will review the overall profitability of your practice. Obviously it starts with the revenue cycle with increase in private pay dollars here. But
where do you go when fee for service payments reduce and alternatives such as bundled, global, or capitation become the majority of your payments? At
that point, the cost of doing business will become more critical. We will review your current revenue cycle, how it could change in the future, and how to
determine what it really costs to see a patient. In this session we will identify gaps in your current revenue cycle and what can be done to fix them, Develop
models to determine your true cost of doing business and identify key performance indicators, frequency, and trend analysis of all to insure a stable and
successful profit picture.
4:10pm – 4:20pm Final Announcements and Closing
Conference Registration & General Information
CONFERENCE LOCATION AND HOTEL RESERVATIONS
Crowne Plaza Columbus North
6500 Doubletree Avenue • Columbus, Ohio 43229
Phone: (614) 885-1885 • Fax: (614) 885-7222
The Crowne Plaza Columbus North is located amidst the thriving business community on the north side
of Columbus, Ohio just 14.6 miles from Port Columbus International Airport (CMH). A limited number of
rooms have been reserved at a special room rate of $98 per night + applicable taxes. Reservations must
be received on or before Wednesday, July 31, 2013 or until room block is filled, whichever comes first. Please make your hotel reservation directly with the
Hotel's reservation department by calling (614) 885-1885 or the toll free number 800-996-8916. You must identify the name of our group to receive the
above quoted rate: OHIO MGMA
CANCELLATION, SUBSTITUTION & REFUND POLICY
Cancellations received in writing to email@example.com prior to 5:00pm, July 31, 2013 are subject to a $50 processing fee. Cancellations after 5:00pm, July
31, 2013 and no-shows cannot be refunded. Substitutions from within the same group are acceptable and can be made at no charge. Substitutions must be
sent via email to firstname.lastname@example.org in order to ensure we have proper registration materials and information for the conference.
WHAT YOU SHOULD WEAR
Business casual attire is appropriate for all conference sessions and functions. Please remember that conference room temperatures tend to fluctuate. We
recommend bringing a light jacket or sweater to maintain your comfort.
EARN ACMPE CREDIT
American College of Medical Practice Executives (ACMPE) credit hours have been assigned to this program. Ohio MGMA is not a registered Continuing
Education (CPE) sponsor with the Accountancy Board of Ohio. CPAs may claim credit hours offered by sponsors not registered with the Board. However,
each CPA must exercise judgement in selecting courses and claiming credit for only those courses that contribute to the CPA’s professional competence.
Ohio MGMA will supply, upon request, a certificate of attendance for this conference.
Chris Clarke-Epstein, CSP
Chris Clarke-Epstein, CSP is a change expert who has spent
the last 28 years challenging diverse groups including
senior leadership teams, middle management supervisors,
and health care professionals to apply new knowledge. Her
and innovative activities designed to inspire practical solutions—delivered with
infectious enthusiasm that sends participants home eager to apply what they’ve
Author of and contributor to more than 15 books, Chris teaches and writes
in critical areas such as understanding the dynamics of change, delivering
effective feedback, dealing with conflict, and building high performance teams.
Her skills have taken her around the world working for clients such as Deloitte,
AHA, Sherman Hospital, MGMA, NML, Marshfield Clinic and Aurora Healthcare
System. Chris served as adjunct faculty at the Center for Telecommunication/
USC, is a Certified Speaking Professional, a Certified Health Consultant from the
BCBS Association, and is past president of the National Speakers Association.
John P. Schmitt Ph.D.
President & CEO
Reliance Consulting Group, LLC
As CEO and Managing Director of Reliance Consulting Group
(RCG), John P. Schmitt plays an integral role in advising
healthcare clients on managed care processes and health
reform developments. Dr. Schmitt founded RCG in November 2011. Prior to
starting RCG, Dr. Schmitt was Director, Subject Matter Expert in Managed Care
for Navigant, a world-wide healthcare consulting firm. He has more than 30
years experience in healthcare consulting, academics and corporation man-
agement. He is founder of two medical database companies with numerous
insurance company clients. Dr. Schmitt’s contracting methodologies have been
highlighted in recent articles in trade journals published by the Healthcare Fi-
nancial Management Association (HFMA), American Medical Group Association
(AMGA), and the Medical Group Management Association (MGMA). Dr. Schmitt
was appointed this year to serve as Member-at-Large of MGMA’s 2013 Payer
Contracting Society Leadership Team.
Senior Vice President, Advisory Services
Press Ganey Associates Inc.
Patty Riskind is responsible for helping healthcare providers
better understand patient perceptions and use that feedback
to improve and grow. Riskind is expert at utilizing multi-mode
survey approaches to help capture feedback from patients in real-time across
multiple care settings. Riskind was formerly Founder and CEO of PatientImpact
LLC, an eSurvey company that Press Ganey Associates acquired in 2009. Prior to
PatientImpact, Riskind worked for several healthcare data/analytics companies
in operational and sales leadership positions. Riskind has a BA from Brown
University and an MBA from the J.L. Kellogg Graduate School of Management
at Northwestern University.
Owen J. Dahl, MBA, FACHE, LSSMBB
Owen Dahl Consulting
Owen J. Dahl, has been active in healthcare management
for more than 43 years. He received his bachelor’s degree
from Concordia College, Moorhead, Minnesota, where he
was a member of the first graduating class in the hospital
administration program. Dahl is a recognized national
speaker on topics from lean management, revenue cycle management,
scenario planning, practice operations, change management, disaster
preparedness as seminar leader and key note speaker. He is also a published
author including Think Business - Medical Practice Quality, Efficiency, and
Profits; The Medical Practice Disaster Guide Book; and co-author of Lean
Six Sigma for the Medical Practice – Improving Profitability by Improving
Processes. In addition he writes and contributes to articles in The Journal
of Medical Practice Management®, MGMA Connexion, Medical Economics,
Physicians Practice and several others.
REGISTER AND PAY ONLINE WITH YOUR CREDIT CARD:
Go online for quick and easy registration with payment by credit card at: www.ohiomgma.com
REGISTER AND PAY BY CHECK: To ensure accuracy please type or print clearly and complete one form per attendee
Participant Name: ______________________________________________ Practice/Company Name:____________________________________
Title: __________________________________________ Address:_____________________________________________________________
City, State, Zip: ________________________________________________________ Email:__________________________________________
Phone: (_______) ________________________________ Number of FTE/Physicians in Your Practice: _________________________________
Not an Ohio MGMA Active Member? Join now
Active Membership for 2013 __________ $90
(please include membership application along with your conference registration form)
*To be eligible as an ACTIVE member of the Ohio MGMA, a person shall be the fulltime employee of a medical group practice consisting of three (3) or more
physicians and located within the boundaries of the State of Ohio. The person must perform managerial duties in multiple areas, administrative tasks in single
areas, or perf functions within the practice.
Ohio MGMA Member __________ $120 Ohio MGMA Member __________ $170
Ohio MGMA Student Member __________ $0 Ohio MGMA Student Member __________ $50
NonMember __________ $210 NonMember __________ $260
Register online to pay by credit card at www.ohiomgma.com
Please make checks payable to Ohio MGMA and mail to:
CONFERENCE REFUND POLICY
Cancellations received prior to July 31, 2013 are subject to a $50 cancellation fee. Cancellations after July 31, 2013 and no-shows will not be
refunded. Cancellation notices must be sent by email to email@example.com.
A fork in the road…
Crown Plaza Columbus North - Columbus, OH
August 23, 2013
OHIO MEDICAL GROUP MANAGEMENT ASSOCIATION - MEMBERSHIP APPLICATION
Please type or print - For convenience, you may also submit a membership application & pay by credit card online at:
Professional Designations_______________________________ Organization Name__________________________________________
___________________________________________________________________ Work Phone #____________________________________
City State Zip
Work Fax #____________________________________ Email________________________________________________________________
National MGMA Member? YES NO If YES, MGMA Member Number ___________________________________
I was referred by_____________________________________________ (please list name)
_____ Applying for ACTIVE Membership Annual Dues are $90.00 (upon payment through 01/31/14)
To be eligible as an ACTIVE member of the Ohio MGMA, a person shall be the full-time employee of a medical group
practice consisting of three (3) or more physicians and located within the boundaries of the State of Ohio. The person
must perform managerial duties in multiple areas, administrative tasks in single areas, or perform patient care and signifi-
cant managerial or administrative functions within the practice.
_____ Applying for BUSINESS ASSOCIATE Membership Annual Dues are $250.00 (upon payment through 01/31/14)
To be eligible as a BUSINESS ASSOCIATE member of the Ohio MGMA, a person must be an employee, owner or partner of
an organization involved in the supply of products, services or education to ambulatory health care professionals within
the boundaries of the State of Ohio.
_____ Applying for STUDENT Membership Annual Dues $25 (upon payment through 01/31/14)
To be eligible as a STUDENT member of the Ohio MGMA, a person must be a FULL TIME college or university student pursu-
ing a degree within the boundaries of the State of Ohio.
Your member benefits begin when your application is processed and payment has been received. Please submit com-
pleted application and payment by check to: Ohio MGMA
P.O. Box 1460
Woodstock, GA 30188-1460
No one may be denied membership because of race, sex, religion, color or creed.
Membership renewal is effective on January 1st of each year. First year members pay the full membership dues, which also covers the
cost of initial processing. If you have any questions about joining Ohio MGMA e-mail firstname.lastname@example.org or call our office at
Ohio Medical Group Management Association (Ohio MGMA) is an affiliate chapter of MGMA, the leading professional association rep-
resenting medical group practice management.
ABOUT OUR STATE CONFERENCE
The Ohio MGMA Fall Conference offers dynamic education,
new ideas and the inspiration you need to be a successful
leader. This Conference was designed to give you current
tools and networking time with your peers. In a professional
and fun environment, we strive to provide you information
that will help you navigate the daily challenges of running
NETWORK AND LEARN FROM YOUR PEERS
Share experiences, get tools, gain information, get hands-
on advice and practical solutions that only your colleagues
can provide. Whatever issues your practice faces — through
networking and sharing with others you’ll return from the
Ohio MGMA Conference with additional knowledge and skills
to apply at your practice.
EDUCATE YOURSELF AND FIND SOLUTIONS
Spend your networking breaks in our Exhibit Halll, where
you’ll see an array of products and services designed to
help you find solutions to changes in the industry and build
Register online today www.ohiomgma.com
Hotel room block and early bird registration cut-offs are July 31!