2013 Louisiana Medical Group Management Association(LMGMA) Annual Conference
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2013 Louisiana Medical Group Management Association(LMGMA) Annual Conference

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    2013 Louisiana Medical Group Management Association(LMGMA) Annual Conference 2013 Louisiana Medical Group Management Association(LMGMA) Annual Conference Document Transcript

    • Event Overview Schedule at a Glance 201 Au Roos S C O Success. Challenges. Opportunities. Results. Excellence. Conference Overview Session descriptions Registration Form 2013 LMGMA Meeting | August 21-23, 2013 | Roosevelt Hotel • New Orleans, LA
    • ConferenceOverview uccess. HOTEL ACCOMMODATIONS Roosevelt New Orleans Hotel 123 Baronne Street New Orleans, LA Reservations: (800)-HILTONS Web: www.therooseveltneworleans.com Group Rate: $149/night Hotel Cut-Off Date: July 20, 2013 Group Code: LMG CONFERENCE REGISTRATION The registration fee covers all meetings, handouts, meals and breaks. If you plan for a spouse or guest to attend the social activities, extra tickets may be purchased for $75.00. Conference breakfast and lunch functions are for registered conference attendees and exhibitors only. Attire for the entire conference will be business casual. A jacket or sweater is suggested at your discretion. Early registration ends Friday, July 12, 2013 ($50.00 off). REFUND POLICY Cancellations received prior to July 5, 2013 are subject to a $50.00 cancellation fee. Cancellations received before August 1, 2013 are subject to a $100.00 cancellation fee. Cancellations after August 1, 2013 and no-shows cannot be refunded. Substitutions within the same group are acceptable. ON-SITE REGISTRATION CHECK-IN Upon arrival at the meeting, please check in at the registration desk in the conference area. Name badges will be issued at this time. Name badges are required for access to all general and breakout sessions, luncheons, the exhibit hall floor, opening night reception, and the social event on Thursday evening. Additional guest tickets can be purchased for social events only. The following are the registration hours each day: • Wednesday, August 21, 2013 11:00am - 6:00pm • Thursday, August 22, 2013 7:00am - 4:30pm • Friday, August 23, 2013 7:00am - 12:30pm EXHIBIT HALL Representatives from a variety of industry related vendors will be onsite to discuss their products and services with you. This is the ideal venue to locate specific answers and problem-solving solutions to the most challenging issues in your practice. Thursday, August 22, 2013 7:00am - 10:15am 2:15pm - 4:30pm Friday, August 23, 2013 7:00am - 11:15am SCORE with LMGMA | 2013 LMGMA Meeting
    • EventOverview The Louisiana MGMA Annual Conference is the once-a-year event for medical practice professionals across the state of Louisiana. It features top notch speakers, presentation and materials along with valuable networking opportunities. THE 2013 EVENT WILL Feature • Outstanding speakers on timely topics targeted to medical group administrators, executives, managers, health administration students and faculty. • Networking events, meals and social functions to facilitate discussion and relationship building. • Valuable continuing education credits • Exhibit Hall featuring providers of the industry’s most sought-after products and services WHO SHOULD ATTEND Medical group managers and administrators of all practice specialties who are interested in learning the practical health care solutions. Professionals encouraged to attend are medical group administrators, executives, managers, health administration students and faculty. OBJECTIVES AND LEARNING METHODS Louisiana MGMA’s Annual Conference is designed for health care professionals engaged in managing the business of medicine. This program will help you advance your professional knowledge, create collegial connections through networking and acquire up- to-date information on the latest issues affecting your practice. You’ll leave this meeting with practical solutions. CE CREDIT American College of Medical Practice Executives (ACMPE) credit have been assigned to this program. The Louisiana Medical Group Management Association (LMGMA) is for managers, administrators and business managers of medical office organizations. Member benefits include educational events, networking opportunities, resources, problem-solving efforts, electronic advisories for members and career enhancement. We are dedicated to supporting the professional growth and development of our members, and in turn, the medical organizations where they are employed. hallenges. August 21-23, 2013 | Roosevelt Hotel • New Orleans, LA
    • pportunities. ScheduleataGlance WEDNESDAY, August 21, 2013 11:00am-7:00pm Conference Registration Open 1:00pm-5:30pm Pre-Conference Workshop Human Resources Training Camp 1:15pm The ABCs of the Hiring Process: Applications, Background Checks, Credit Reports…and other Important Considerations in Selecting Employees Jennifer McNamara & Kathlyn Perez -Baker, Donelson, Bearman, Caldwell & Berkowitz, PC 2:00pm Hot Topics in Labor and Employment Law David Whitaker, Partner- Kean Miller LLP 2:45pm Navigating the Family Medical Leave Act Jennifer McNamara - Baker, Donelson, Bearman, Caldwell & Berkowitz, PC 3:30pm Defending Employment Discrimination Claims on the Front End Scott D. Huffstetler, Partner and Michael J. deBarros, Associate - Kean Miller LLP 4:15pm Panel Discussion 4:45pm Beyond Satisfaction: The Benefits of a Highly Engaged Workforce Mary Alice Stanford, CMPE, Renal Associates of Baton Rouge, LLC 5:30pm-7:00pm Opening Reception with Exhibitors THURSDAY, August 22, 2013 7:00am Conference Registration Opens 7:15am New Members & First-Time Attendees Breakfast 7:00am-8:00am Exhibit Hall (breakfast with exhibitors) 8:00am-8:30am Welcome & Announcements 8:30am-9:45am GENERAL SESSION Vision for Victory Kevin Elko, PhD, Professional Speaker 9:45am-10:15am Exhibit Hall (break with exhibitors) 10:15am-11:15am | Breakout A A1: Washington MGMA Update Jennifer Martin, MGMA Government Affairs Representative A2: LA Legislative Session Update Berkley Durbin, Medicine Louisiana A3: Stage 2 Meaningful Use and the Louisiana Health Information Exchange Bonny Kennedy, Implementation Specialist - Louisiana Health Care Quality Forum A4: Improve the Patient Experience through Improved Patient Communication Matt Bigler, VP, POS, Professional Office Services, Inc. A5: ACMPE Board Certification and Fellowship Tara Allen, FACMPE 11:30am-12:15pm GENERAL SESSION The Importance of Nonverbal Communication Jan Hargrave, Body Language Expert 12:15pm-1:00pm Lunch SCORE with LMGMA | 2013 LMGMA Meeting
    • ScheduleataGlance 1:15pm-2:15pm | Breakout B B1: Washington MGMA Update Jennifer Martin, MGMA Government Affairs Representative B2: LA Legislative Session Update Berkley Durbin, Medicine Louisiana B3: Strengths-Based Leadership: Leveraging Talent for Organizational Outcomes Laurie Baedke, FACMPE, The LIFEworks Group B4: Quality Improvement and your Practice: Getting Started. Lisa Solomon and Karen Ziecker - eQHealth Solutions 2:15pm-2:45pm Exhibit Hall (break with exhibitors) 2:45pm-3:15pm LMGMA Business Meeting 3:15pm-4:30pm GENERAL SESSION Think Like a Patient: Using Behavioral Economics to Drive Business Outcomes Laurie Baedke, FACMPE, The LIFEworks Group 4:30pm Announcements & Door Prizes 6:30pm-9:00pm LMGMA Party Wear Your Favorite Team Colors! FRIDAY, August 23, 2013 7:30am Conference Registration Opens 7:30am-8:00am Exhibit Hall (breakfast with exhibitors) 8:00am-9:30am ACMPE Board Certification Practice Exam 8:15am-9:15am | Breakout C C1: ICD-10 for Coders: Navigating the Changes Shelley Garrett, CPC C2: Electronic Medical Records and other Electronically Stored Information Liability Risks in the Digital Office Ron Kennedy, MJ, MHA, ARM, Risk Manager, LAMMICO C3: Business Writing Essentials Julie Willoz, MA, Willoz Consulting C4: HIPAA Compliance Made Easy For Physician Practices Clay Countryman - Breazeale, Sachse & Wilson, LLP 9:30am-10:30am | Breakout D D1: ICD-10: Where Should I be Now Shelley Garrett, CPC D2: Avoiding Social Media Abuses in the Workplace Kathlyn Perez - Baker, Donelson, Bearman, Caldwell & Berkowitz, PC D3: Benchmarking Financial Performance Jason MacMorran, Postlethwaite & Netterville D4: Office Ergonomics: Ouch! My neck, shoulders, and arms hurt Claudia Laborde, PT, Laborde Physical Therapy 10:30am-11:15am Exhibit Hall (break with exhibitors) 11:30am-12:30pmGENERAL SESSION Developing a Culture of Leadership, Communication, Pride, Trust, Teamwork and Personal Responsibility Bruce Wilkinson, CSP - Workplace Consultants 12:30pm Adjournment August 21-23, 2013 | Roosevelt Hotel • New Orleans, LA
    • Sessiondescriptions esults. Wednesday, August 21, 2013 HR Training Camp The ABCs of the Hiring Process: Applications, Background Checks, Credit Reports…and Other Important Considerations in Selecting Employees Presenters will address the various legal aspects that play into the vetting and selection of new employees and how to start off the employment relationship on the right foot. Jennifer McNamara & Kathlyn Perez - Baker, Donelson, Bearman, Caldwell & Berkowitz, PC Hot Topics in Labor and Employment Law Employers of all sizes face an increasingly aggressive enforcement agenda from federal government agencies. This presentation will get you up to speed on latest enforcement agendas of theEqualEmploymentOpportunityCommission, the Department of Labor and the National Labor Relations Board and what employers can do to prepare for these challenges. David Whitaker, Partner- Kean Miller LLP Navigating the Family Medical Leave Act The use of the Family Medical Leave Act by employees is on the rise, and more and more employees are enforcing their rights through the courts. Understanding the intricacies of the FMLA can be a daunting task. This program will review employee eligibility criteria, the types of leave available, the FMLA’s relationship to other laws: how cutting corners lays traps for the unwary; dealing with accommodation in the form of leave under the expanded ADA; and best practices for protecting against FMLA claims by employees. Jennifer McNamara, Baker, Donelson, Bearman, Caldwell & Berkowitz, PC Defending Employment Discrimination Claims on the Front End Regardless of what practices your organization has in place, if you have employees, it is more likely than not that, at some point, your organization will be faced with some sort of employment discrimination claim. This presentation discusses some of the policies, procedures and best practices your organization can have in place to increase chances of success in responding to and/ or defending employment discrimination claims. Scott D. Huffstetler, Partner and Michael J. deBarros, Associate, Kean Miller, LLP Beyond Satisfaction: The Benefits of a Highly Engaged Workforce Learn the difference between engagement and satisfaction, recognize the role of the leader in employee engagement, learn how to develop and implement an employee engagement plan, and explore evolving trends in employee engagement. Mary Alice Stanford, CMPE, Renal Associates of Baton Rouge, LLC Thursday, August 22, 2013 General Session 8:30am-9:45am Vision for Victory It is easy to sit and constantly analyze the problem along with the mass media. The winners however look for a solution. It is the difference between being an over-developed survivor or a developed achiever. This discussion presents a five-step system that begins with creating a vision of what you want to accomplish. Next we discuss techniques on how to make the vision clear and keep that vision in front of everyone daily. Next the participant is taught to remove the thoughts in their head that are keeping them fromachievingtheirvision,whichiscalledmental clutter. The third step is to develop a process and create techniques to ensure consistency. SCORE with LMGMA | 2013 LMGMA Meeting
    • Sessiondescriptions And finally, we discuss how to recognize and seize opportunities that enable the vision to be realized, which we call “Claiming it”. Kevin Elko, PhD, Professional Speaker Breakout A 10:15am-11:15am A1: Washington MGMA Update This update will provide timely information on the status of hot topics under consideration by Congress and federal regulatory agencies. Attendees will learn about recent legislative and regulatory developments affecting medical groups, gain a deeper understanding of these changes and how they impact the day-to- day activities of medical group practices. Additionally, attendees will learn what resources are available to clarify these federal initiatives. Jennifer Martin, MGMA Government Affairs Representative A2: LA Legislative Session Update Louisiana‘s 2013 Regular Session adjourns June 6, 2013. This presentation will look at projected legislative issues and other areas that would impact providers this year. Berkley Durbin, Medicine Louisiana A3: Stage 2 Meaningful Use and the Louisiana Health Information Exchange This presentation will include the changes from Stage 1 to Stage 2 Meaningful Use, how the Louisiana Health Information Exchange can assist with the new electronic exchange requirements and how to prepare for an EHR Incentive Program audit. Bonny Kennedy, Implementation Specialist, Louisiana Health Care Quality Forum A4: Improve the Patient Experience Through Improved Patient Communication This presentation focuses on helping practices analyzetheentiremarketingandcommunications lifecycle with their patients – from the time a new patient calls for their first appointment to the time they pay their last bill. The presentation will help practices improve internal processes and external marketing efforts to communicate more effectively with prospects and patients alike. Matt Bigler, VP, POS A5: ACMPE Board Certification & Fellowship This session is geared toward members interested in learning about the American College of Medical Practice Executives (ACMPE), which is the standard settingandcertificationboardoftheMGMA.Itoffers you a first step for assessing skills and developing a plan of action for pursing advancement in the medical practice management. Earning board certification and Fellowship through ACMPE is one of the best professional decisions you can make as a group practice administrator. Tara Allen, FACMPE General Session 11:30am-12:15pm The Importance of Nonverbal Communication • The Secret Language of Success • Learn how to tell if someone is lying to you. • Understand how to appear confident, when nervous. • Recognize the hidden power of your handshake. • Identify gender communication differences between men and women. • Learn to develop/articulate positive body language during presentations. • Understand acceptable and unacceptable cultural body language. • Explore sensitivities in various cultures. • Turn a job interview into a job by recognizing positive body language signals. • Identify power plays for successful self-selling. Jan Hargrave, Body Language Expert Breakout B 1:15pm-2:15pm Breakout B1:Washington MGMA Update This update will provide timely information on the status of hot topics under consideration by Congress and federal regulatory agencies. Attendees will learn about recent legislative and regulatory developments affecting medical August 21-23, 2013 | Roosevelt Hotel • New Orleans, LA
    • Sessiondescriptions esults. groups, gain a deeper understanding of these changes and how they impact the day-to- day activities of medical group practices. Additionally, attendees will learn what resources are available to clarify these federal initiatives. Jennifer Martin, MGMA Government Affairs Representative Breakout B2: LA Legislative Session Update Louisiana‘s 2013 Regular Session adjourns June 6. This presentation will look at projected legislative issues and other areas that would impact providers this year. Berkley Durbin, Medicine Louisiana Breakout B3: Strengths-Based Leadership: Leveraging Talent for Organizational Outcomes How can leaders tap in to the true potential of their organization’s greatest asset, their employees? Today, a company’s market value depends less on its tangible assets and more on its human capital. Great leaders and great organizations must not only accommodate the fact that each employee is different, they must capitalize on these differences. They must watch for clues to each employee’s natural talents and then position and develop each employee so that his or her talents are transformed into bona fide strengths. By changing the way healthcare organizations select, measure, develop, and channel the careers of their people, they can build an entire culture around the strengths of each individual. Laurie Baedke, FACMPE, The LIFEworks Group Breakout B4: Quality Improvement and your Practice: Getting Started. • Build skills in quality data collection. • Learn how to utilize the PDSA cycle model of improvement. • Learn about quality reporting and CMS Incentive programs. • Understand CMS’ strategy for alignment of incentive programs. Lisa Solomon and Karen Ziecker - eQHealth Solutions General Session 3:15pm-4:30pm Think Like a Patient: Using Behavioral Economics to Drive Business Outcomes When practice leaders understand patient needs and design an organizational culture that encouragesperformancearoundpatientcentered objectives, the outcome is an extraordinary competitive advantage. This session will profile a practice that was founded on principles of behavioral economics: Leveraging human capital, cultivating employee engagement and driving patient loyalty. Laurie Baedke, FACMPE, The LIFEworks Group Friday, August 23, 2013 Breakout C 8:15am-9:15am Breakout C1: ICD-10 for Coders: Navigating the Changes • Differences that will make an impact (ICD-9 vs. ICD-10) • Education process of staff and physicians • Steps to capturing the appropriate documentation Shelley Garrett, CPC Breakout C2: Electronic Medical Records and other Electronically Stored Information Liability Risks in the Digital Office • Describe the risk posed by metadata as it relates to unauthorized alterations of medical records subsequent to notice of a suit, • Discuss the potential of “alarm fatigue” as it relates to clinical warnings available in EMR software, • Identify two other sources of electronically stored information (ESI) that is subject to subpoena during discovery, and • Describe the basic elements of a litigation hold policy. Ron Kennedy, MJ, MHA, ARM, Risk Manager, LAMMICO SCORE with LMGMA | 2013 LMGMA Meeting
    • Sessiondescriptions Breakout C3: Business Writing Essentials A report earlier this year indicted that workers spend 28% of their time in their inbox. Yet only 14% of these emails are deemed “important”. When you have something important to say through email, do you ever procrastinate writing it because you simply do not know the best way to deliver a difficult or sensitive message? Do you find a “quick email” has now taken 15 minutes to draft and you still have not made your point? Are there situations where you should skip email entirely and opt for a face to face conversation instead? Understand how to use email appropriately, the importance of writing with your reader’s needs in mind, and strategies to structure tactful messages that yield a faster response. Julie Willoz, MA, Willoz Consulting Breakout C4: HIPAA Compliance Made Easy For Physician Practices Are you ready for the September 23, 2013 compliancedateforthenewHIPAArequirements released on January 25, 3013? This presentation will take you through a fun and wild ride of the essential requirements of the HIPAA Privacy and Security Rules applicable to physician practices. Your knowledge will be tested at the end of the presentation with the HIPAA Compliance Wheel of Fortune game. Clay Countryman, Breazeale, Sachse & Wilson, LLP Breakout D Breakout D1: ICD-10: Where Should I be Now • Working through hurdles in your impact assessment, • Creating realistic benchmarks and timeline, and • Budgeting and preparing for what lies ahead. Shelley Garrett, CPC Breakout D2: Avoiding Social Media Abuses in the Workplace Presenter will address the headaches of social media in the workplace, including how social media can and cannot be used in making employment decisions, best practices for crafting an appropriate social media policy, and disciplining employees where appropriate for social media abuses. Kathlyn Perez - Baker, Donelson, Bearman, Caldwell & Berkowitz, PC Breakout D3: Benchmarking Financial Performance In this session, participants will learn about the process of financial benchmarking, with a focus on physician practices. Topics covered will include financial analysis basics and techniques, sources of industry information, and an overview of physician compensation issues. Jason MacMorran, Postlethwaite & Netterville Breakout D4: Office Ergonomics: Ouch! My Neck, Shoulders, and Arms Hurt Ergonomics is the science of fitting workplace conditions and job demands to the capabilities of the working population. Effective and successful “fits” assure high productivity, avoidance of illness and injury risks, and increased satisfaction among the workforce. This presentation will review the most common Cumulative Trauma disorders that office workers are afflicted with – for example: carpal tunnel, tennis and golf elbow, thumb arthritis, neck pain syndrome and upper body problems. Presenter will explain some simple and rarely discussed techniques that you can use to alleviate these problems, if you are already dealing with them, and how to prevent them in the future for both you and your coworkers. Claudia Laborde, PT Laborde Physical Therapy General Session 11:30am-12:30pm Developing a Culture of Leadership, Communication, Pride, Trust, Teamwork and Personal Responsibility The workplace is constantly changing and many organizations are rethinking the way they manage, motivate and lead their employees. August 21-23, 2013 | Roosevelt Hotel • New Orleans, LA
    • Sessiondescriptions esults. Additionally, today’s leaders are faced with increased challenges to create aworkplace environment that is more cooperative, friendly, ethical and team oriented. In this informative and fun-filled program, our presenter will demonstrate some unique ways to create a more enjoyable workplace by managing and/or leading by example, through trust, ethics, recognition, integrity, respect, communication, teamwork, employee dignity, empowerment and having a sense of humor. Bruce Wilkinson, CSP - Workplace Consultants SCORE with LMGMA | 2013 LMGMA Meeting Board of Directors PRESIDENT Louise B. Derise, FACMPE Hamilton Medical Group Lafayette, LA VICE-PRESIDENT Lafe Jones Alexandria Eye & Laser Center Alexandria, LA TREASURER Lorrie Rogerson Pediatric Surgery of Louisiana Baton Rouge, LA SECRETARY Gabrielle Grant Ochsner Health Systems Covington, LA DIRECTORS Stewart J. Clark, Ph.D Consultant New Orleans, LA Edgar H. Silvey, MPH, MBA, FACHE, CMPE The Baton Rouge Clinic Baton Rouge, LA Tina Baus Advanced Rehab Services Lake Charles, LA Tom Baggett, MHA Women’s Hospital Baton Rouge, LA Crystal Williams Cardiovascular Institute of the South Houma, LA EX OFFICIO Tara Allen, MBA, FACMPE ACMPE Representative STAFF Suzie Smith Executive Director suzie@lmgma.org Janna Pecquet Conference Coordinator janna@lmgma.org LMGMA CHAPTERS Acadiana Chapter (Lafayette) President: Tasha Cieslak www.acadianalmgma.org Central Louisiana (Alexandria) President: William Wallace Baton Rouge Chapter President: Barbara LaBauve Bayou Chapter Medical Managers (Houma/Thibodaux) Crystal Williams Greater New Orleans MGMA Diane Weiss www.gnolmgma.org Northlake Association Medical Managers (Covington) President: Nita Katz www.northlakemedicalmanagers.com Northwest Louisiana Chapter (Shreveport) Coordinator: Darlena Smith
    • RegistrationForm Full Name CMPE FACMPE Title Nickname for Badge Medical Group Group Specialty Address City/State/Zip Telephone Fax Email URL  My food preference is vegetarian Conference registration fee includes the Pre-Conference Workshop, program materials, all meals and entertainment. You must register all guests for the meeting, if they plan on attending the social events. Conference Registration – August 21-23, 2013: Register by, Friday, July 12, 2013 to receive $50 off your registration On or before Friday, July 12, 2013 LMGMA Member  $200 Non-Member  $300 Student Fee (education only)  $25 After Friday, July 12, 2013 LMGMA Member  $250 Non-Member  $350 Student Fee (education only)  $25 Pre-Conference Workshop – August 21, 2013 Yes, I plan to attend  Included Pre-Conference Only (member)  $75 Pre-Conference Only (non-member)  $150 ACMPE Board Certification Practice Exam August 23, 2013 @ 8:00am Yes, I plan to attend  Included Exam Only (Member)  $100 Exam Only (Non-Member)  $300 Special Events LMGMA Kick-Off Party  Included Friday Night Social Event  Included Spouse/Guest Registration – An individual accompanying an annual conference attendee. Includes name badge and access to the Kick-Off Party on Thursday night and the Social event on Friday night. Spouse/Guest Registration (socials only)  $75 First Time Attendee:  Yes  No Breakout Sessions Please check one per breakout session Breakout Session I – Thursday, August 22, 2013 – 10:15am  A  B  C  D Breakout Session II - Thursday, August 22, 2013 – 1:15pm  A  B  C  D  E Breakout Session III – Friday, August 23, 2013 – 8:15am  A  B  C  D Breakout Session IV - Friday, August 23, 2013 – 9:30am  A  B  C  D  E Total Amount $______________ Payment Register online at www.lmgma.org or submit form by email or fax  Check (Check #_______________)  Credit Card  VISA  AMEX  MC  DISC Name Billing Address City/Zip Amount to Charge Credit card # Expiration Date Security Code Total Amount Signature xcellence. Mail: LMGMA State Office NEW ADDRESS! 4400 Ambassador Caffery, Ste. A-Box 295, Lafayette, LA 70508 (checks only – make check payable to LMGMA) Cancellation policy: Please read our cancellation policy in the Conference Overview. Questions:Contact Janna at 504-841-0145 or janna@lmgma.org Completed form and payment should accompany this application. August 21-23, 2013 | Roosevelt Hotel • New Orleans, LA
    • 201 Au Roos S C O Success. Challenges. Opportunities. Results. Excellence. 2013 LMGMA Meeting | August 21-23, 2013 | Roosevelt Hotel • New Orleans, LA LMGMA State Office 4400 Ambassador Caffery, Ste. A-Box 295 Lafayette, LA 70508