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LS Software 360 Degree Feedback

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Ls360 New

  1. 1. Presents
  2. 2. Company Profile LS software Pvt Ltd is a IT services company delivering business solutions to its clients. LS started its information technology outsourcing services about 16 years ago. Today, LS delivers a portfolio of information technology, human resources and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, tourism and consumer and retail industries around the globe. It was in 1996 that we pioneered 360 degree appraisal services in India. Who we are…
  3. 3. What we do… <ul><li>Customized IT Solutions </li></ul><ul><li>HR Services </li></ul><ul><li>BPO Services </li></ul>
  4. 4. Our core values… <ul><li>Customer Orientation </li></ul><ul><li>listening to our customers and putting their needs first </li></ul><ul><li>Integrity complete honesty and sincerity in all we do </li></ul><ul><li>Excellence </li></ul><ul><li>striving for superior quality in even the smallest task </li></ul><ul><li>Teamwork </li></ul><ul><li>respecting each individual and contributing equally to the success of each effort </li></ul><ul><li>Communication open, honest give-and- take with customers and each other </li></ul><ul><li>Entrepreneurship passion, risk taking and the ability to see the possibilities in the future </li></ul>
  5. 5. The 360 Degree Appraisal System The 360 Degree Appraisal System is a performance management tool used to evaluate and provide feedback on the skills and competencies of individuals in an organization. It is a powerful way to ensure that people are performing and developing to their potential. With over 90 percent of Fortune 1000 companies using 360 Degree Appraisal , it is internationally recognised as the most reliable tool for employee appraisal and performance management
  6. 6. The 360 Degree Process
  7. 7. Why opt for 360 Degree Appraisal? Sometimes we don't see ourselves as clearly as others see us.
  8. 8. Why opt for 360 Degree Appraisal? Contd… <ul><li>It is the ideal tool to identify strengths and weaknesses of employees or a division </li></ul><ul><li>or the company for: </li></ul><ul><li>Reliable management evaluation/assessment </li></ul><ul><li>Improved organizational & employee development </li></ul><ul><li>Better team development </li></ul><ul><li>Comprehensive & reliable multi-channel feedback </li></ul><ul><li>Remuneration qualification </li></ul><ul><li>Better customer service </li></ul><ul><li>Reducing discrimination risk </li></ul><ul><li>Promotion/layoff qualification </li></ul>
  9. 9. The benefits of 360 Degree feedback. <ul><li>Perception is reality and this process helps individuals to understand how others perceive them  </li></ul><ul><li>Uncover blind spots  </li></ul><ul><li>Feedback is essential for learning  </li></ul><ul><li>Individuals can better manage their own performance and careers  </li></ul><ul><li>Quantifiable data on soft skills </li></ul><ul><li>Increases communication between team members  </li></ul><ul><li>higher levels of trust and better communication as individuals identify the causes of breakdowns </li></ul><ul><li>Better team environment as people discover how to treat others how they want to be treated </li></ul><ul><li>Supports teamwork by involving team members in the development process </li></ul><ul><li>Increased team effectiveness </li></ul>To the individual: To the team:
  10. 10. The benefits of 360 Degree feedback contd.. <ul><li>Reinforced corporate culture by linking survey </li></ul><ul><li>items to organizational leadership competencies </li></ul><ul><li>and company values </li></ul><ul><li>Better career development for employees  </li></ul><ul><li>Promote from within  </li></ul><ul><li>Improves customer service by having customers </li></ul><ul><li>contribute to the evaluation process </li></ul><ul><li>Conduct relevant training </li></ul>    To the organization:
  11. 11. Why opt for LS 360 Degree Appraisal? We guarantee unmatched expertise and technological prowess developed over decade of interaction in the HR domain with more than nine years of appraisal services! LS takes full responsibility for Development, Deployment, Administration and Analysis of 360 degree appraisal for our clients. “ Feedback expertise, passion and experience“
  12. 12. Why opt for LS 360 Degree Appraisal? Contd… <ul><li>LS 360 degree appraisal also offers: </li></ul><ul><ul><li>Minimum administrative back-end time from your organization </li></ul></ul><ul><ul><li>Optimal flexibility & customization to suit your specific </li></ul></ul><ul><ul><li>needs /analysis </li></ul></ul><ul><ul><li>Highly reliable reports </li></ul></ul><ul><ul><li>Clear presentation of training needs </li></ul></ul><ul><ul><li>Graphical analysis enabling easy comprehension </li></ul></ul>
  13. 13. LS 360 Degree Appraisal-Operational Aspects <ul><li>Web Based System </li></ul><ul><li>Security and Confidentiality </li></ul><ul><li>Organisational Feedback </li></ul>
  14. 14. LS 360 Degree Appraisal Process <ul><li>The steps in the LS 360 Degree appraisal exercise are: </li></ul><ul><li>Respondent Nomination </li></ul><ul><li>Feedback Phase </li></ul><ul><li>Analysis & Report Generation </li></ul>
  15. 15. <ul><li>Communication </li></ul><ul><li>Self Confidence </li></ul><ul><li>Adaptability </li></ul><ul><li>Commitment to excellence </li></ul>Appraisal Parameters Appraisals are done on client-specified appraisal parameters, like: <ul><li>Aggressiveness </li></ul><ul><li>Problem Solving Ability </li></ul><ul><li>Customer Focus </li></ul><ul><li>Strategic Thinking </li></ul>
  16. 16. <ul><li>Some of the reports we offer are: </li></ul><ul><ul><li>Comparative Analysis of Ratings </li></ul></ul><ul><ul><li>Comparison with Best and Average-in-Class </li></ul></ul><ul><ul><li>Distribution of Ratings </li></ul></ul><ul><ul><li>Qualitative Analysis </li></ul></ul><ul><ul><li>Strength/Areas of Development Analysis </li></ul></ul><ul><ul><li>Growth Analysis </li></ul></ul><ul><ul><li>Order of Competency </li></ul></ul><ul><ul><li>Perception Gap Analysis </li></ul></ul><ul><ul><li>Bias Analysis </li></ul></ul><ul><ul><li>Toppers & Others </li></ul></ul>Appraisal Reports
  17. 17. Top Management Reports <ul><li>Additionally, LS can also provide executive summary of analysis and reports </li></ul><ul><li>for utilization by the Top Management, including: </li></ul><ul><ul><li>Top Performers of the organization </li></ul></ul><ul><ul><li>Strength/Areas of Development Analysis of the organization </li></ul></ul><ul><ul><li>Order of Competency of the organization . </li></ul></ul>
  18. 18. Comparative Analysis of Ratings <ul><li>Questionnaire: Dimension - CUSTOMER ORIENTATION </li></ul><ul><li>Q1 Creates a compelling customer focused vision to position the organization as the </li></ul><ul><li>foremost choice of customers. </li></ul><ul><li>Q2 Creates an environment that motivates and energizes his/her team to single-mindedly </li></ul><ul><li>pursue customer satisfaction. </li></ul><ul><li>Q3 Continuously updates self on the customers' business needs and organizational dynamics. </li></ul><ul><li>Q4 Creates a culture of actively seeking, acting and ensuring closure on customer feedback. </li></ul><ul><li>Q5 Overall . </li></ul>
  19. 19. Comparison with Best, Average-in-Class Legend for X-Axis : DIMENSIONS 1 = Customer Orientation 2 = Strategic Thinking 3 = Self Confidence 4 = Global Thinking & Action 5 = Aggressive Commitments Best in Class = Average of Top 25% in the Level/Class Average = Level/Class Average
  20. 20. Distribution of Ratings Dimension : COMMUNICATION ORIENTATION A C N R S F Is an ambassador of the company with all the stakeholders 1 2 4 3 1 0 Communicates success and failure across all levels of organization 1 3 3 3 1 0 Communicates effectively with a clear objective of creating a positive impact 1 5 4 1 0 0 Interacts with all internal and external agencies in professionally 1 1 7 1 0 0 Listens objectively and understands the view points of others 0 6 2 2 0 1 Overall on Communication Orientation 5 4 2 0 0 0
  21. 21. Growth Analysis - Ratings Legend for X-Axis :DIMENSIONS 1 = Customer Orientation 2 = Strategic Thinking 3 = Self Confidence 4 = Global Thinking & Action 5 = Aggressive Commitments
  22. 22. Our other HR Services… Employee Satisfaction Survey (ESS) Our employee perception surveys and job satisfaction surveys have shown a direct correlation between employee's perceptions of their organization's culture and that organization's ability to achieve successful outcomes, including increased productivity, lower employee turnover and higher profitability. Performance Management systems (PMS) The goal of the PMS is to link the individual and the group objectives to the mission of the Organizational objectives. Steven Covey suggests that we “begin with the end in mind”. The goal of PMS is to help the employees to improve their performance and their effectiveness.
  23. 23. Our Clientele… Today our 360 degree clientele ranges from small and mid-sized companies to large multinational corporations in almost all sectors… LS has worked with clients whose businesses are as diverse as Software units, BPOs, Hardware manufacturers, Biomedical units Consumer care firms,FMCG etc.
  24. 24. Some of our major clients… WeP Peripherals Wipro Technologies Hexaware Technologies
  25. 25. &quot;With  ICICI One Source employees spread across the globe, any appraisal program that we undertook had not only to adhere to the highest quality, but also have the capability to encompass multi-location respondents. The LS 360 degree program has proved more than capable in meeting both requirements.”   Aashu Calapa Vice President- Human Resources ICICI One Source What some of our participants have to say…
  26. 26. Testimonials … contd. “ The crux of the 360 degree process is flawless execution, eye for detail and complete integrity in terms of guaranteeing confidentiality. A trusted external partner adds to the credibility of the entire process. LS Software has been handling the 360-degree feedback processing for Wipro for over six years. I guess that speaks a lot for itself, when it comes to their competence and quality.&quot;   Ranjan Acharya Corporate Vice President- HR Development Wipro Corporation
  27. 27. Testimonials … contd. <ul><li>“ 360 degree appraisal is a very sensitive exercise. However, the </li></ul><ul><li>Internet-based LS 360 degree process has been a real success </li></ul><ul><li>thanks to the commitment and expertise displayed by LS Software.” </li></ul><ul><li>Ritu Mehra </li></ul><ul><li>Manager HR </li></ul><ul><li>WeP Peripherals </li></ul>
  28. 28. <ul><li>To enquire on conducting LS 360 Degree Degree Appraisal in your organisation </li></ul><ul><li>Contact us at: </li></ul><ul><li>Email: [email_address] </li></ul><ul><li>Tel: +91 80 41313938 </li></ul><ul><li>Mobile:+91 98868 44576 </li></ul><ul><li> </li></ul><ul><li>Postal Address: </li></ul><ul><li>No 4, 3rd floor St Patrick's Arcade Brigade Road Bangalore-560 025 India. </li></ul>Contact us :
  29. 29. Thank you!