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ManagerialCommunicationsNovember 14, 2011
Unfortunate Comma PlacementMy father was in an accident but now he is in ahospital, safe.   My father was in an accident, ...
Unfortunate Comma PlacementMy father was in an accident but now he is in ahospital, safe.   My father was in an accident, ...
My interests include: cooking dogs, shopping, dancing...Goat’s cheese salad ingredients: lettuce, tomato,  goats, cheese.S...
who cares?
W ITHOUT B EING D ISRUPTIVE :• Read something or look out the window     (it is okay to go online)• Stand or walk along th...
CONFLICT
CONFLICTACTIONS          COMMUNICATION   CONCERNS              SKILLS              GOALS
CONFLICT[1] I feel the conflict / problem / opportunity is _______.[2] What do you think is the conflict, problem or    op...
[1] Why is this important to you?[2] Let me explain why this is important to me.                                          ...
[1] What solution would you like to see?[2] Here is the solution I would like to see: ___[3] What solution is best for eve...
What actions can we take that will best address this conflict?   ACTIONS
Communication Skills Cycle               Listen Acknowledge            Respond
COMPETITION
AVOIDANCE
ACCOMMODATION
COMPROMISE
COLLABORATION
Myers-Briggs – Use it to minimize / diffuse conflictIntroversion                       ExtroversionPrefers to discuss a fe...
iNtuition                           Sensing Focuses on what might be in the    Focuses on the here and nowfuturePrefers to...
Thinking                     FeelingIs interested in costs and   Tends to focus on areas ofbenefits                     ag...
Judgment                         PerceptionLikes to define boundaries,      Likes to maintain opennesssuch as responsibili...
ManagerialCommunicationsNovember 14, 2011
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
MC BUSI 6312 Fall 2011 week 11 presentation
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MC BUSI 6312 Fall 2011 week 11 presentation

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  • [1] I feel the conflict / problem / opportunity is _______.[2] What do you think is the conflict, problem or opportunity?[3] How would others view this?
  • [1] Why is this important to you?[2] Let me explain why this is important to me.[3] Why is this important to others?
  • [1] What solution would you like to see?[2] Here is the solution I would like to see: ___[3] What solution is best for everyone and supports our values, strategy, etc.?
  • What actions can we take that will best address this conflict?
  • Communication Skills CycleListenRespondAcknowledge
  • Transcript of "MC BUSI 6312 Fall 2011 week 11 presentation"

    1. 1. ManagerialCommunicationsNovember 14, 2011
    2. 2. Unfortunate Comma PlacementMy father was in an accident but now he is in ahospital, safe. My father was in an accident, but now he is in a hospital safe.I knew a man who put out a fire, in his pajamas. I knew a man who put out a fire in his pajamas.
    3. 3. Unfortunate Comma PlacementMy father was in an accident but now he is in ahospital, safe. My father was in an accident, but now he is in a hospital safe.I knew a man who put out a fire, in his pajamas. I knew a man who put out a fire in his pajamas.Woman, without her, man is nothing. Woman without her man is nothing.We buy, crack, and sell pecans. We buy crack and sell pecans.
    4. 4. My interests include: cooking dogs, shopping, dancing...Goat’s cheese salad ingredients: lettuce, tomato, goats, cheese.Slow children crossingHighlights of his global tour include encounters with Nelson Mandela, an 800-year-old demigod and a dildo collector.
    5. 5. who cares?
    6. 6. W ITHOUT B EING D ISRUPTIVE :• Read something or look out the window (it is okay to go online)• Stand or walk along the back of the room.• While still listening to the presentation, put on your headphones or act like you are sleeping
    7. 7. CONFLICT
    8. 8. CONFLICTACTIONS COMMUNICATION CONCERNS SKILLS GOALS
    9. 9. CONFLICT[1] I feel the conflict / problem / opportunity is _______.[2] What do you think is the conflict, problem or opportunity?[3] How would others view this?
    10. 10. [1] Why is this important to you?[2] Let me explain why this is important to me. CONCERNS[3] Why is this important to others?
    11. 11. [1] What solution would you like to see?[2] Here is the solution I would like to see: ___[3] What solution is best for everyone and supports our values, strategy, etc.? GOALS
    12. 12. What actions can we take that will best address this conflict? ACTIONS
    13. 13. Communication Skills Cycle Listen Acknowledge Respond
    14. 14. COMPETITION
    15. 15. AVOIDANCE
    16. 16. ACCOMMODATION
    17. 17. COMPROMISE
    18. 18. COLLABORATION
    19. 19. Myers-Briggs – Use it to minimize / diffuse conflictIntroversion ExtroversionPrefers to discuss a few issues Prefers to discuss a broad range ofIn depth issuesPrefers some advanced warning Prefers to respond to issues as theyof discussions come upPrefers to communicate formal Prefers to communicate face to faceinformation in writingPrefers to think things through, Prefers to try things out first, andand then act then think
    20. 20. iNtuition Sensing Focuses on what might be in the Focuses on the here and nowfuturePrefers to change and innovate Prefers tried and trusted solutions Uses bursts of energy to address Proceeds through a project step byimportant tasks stepPrefers to communicate the big Prefers to communicate using factspicture and trends and details
    21. 21. Thinking FeelingIs interested in costs and Tends to focus on areas ofbenefits agreementRegards competence as Tends to see the positives in aImportant person or situationTends to see the flaws in Regards others experience anda person or situation views as importantTends to focus on areas of Is interested in the impact ondisagreement people
    22. 22. Judgment PerceptionLikes to define boundaries, Likes to maintain opennesssuch as responsibilityPrefers to meet deadlines Prefers to leave things until the lastwith time to spare minuteLikes to make decisions and Likes to review decisions in thethen stick to them light of new informationPrefers to plan work, and then Prefers to tackle work in a flexiblefollow the plan manner
    23. 23. ManagerialCommunicationsNovember 14, 2011
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